Customer Reviews for U-Haul Storage of Roscoe
Location en tout temps  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

The people in charge was extra nice. I enjoyed dealing with them . I will return if I need a unit in the future. I'm glad I used them. Now I waiting on my refund for the month of March that I didn't have to use

Évaluation :

3

I would like to be contacted. I rented a storage unit and a truck and I see that I should have got the first month free. How do I go about getting this promotion? I would have rented the truck at the same place but the store facility did not have trucks.

Évaluation :

4

Good storage clean and well kept but rent is costly

Évaluation :

2

The entry code didn't work, so I had to call & was given a new code to gain entry. Once I placed the storage facility lock on the unit, I couldn't unluck it. I called again, and explained my issues with the lock. Ultimately, I was told to call a locksmith. Since this was day one of the rental agreement & a facility provided lock, this response didn't impress me.

Évaluation :

5

Bruce was hilarious! Kept us laughing through our whole registration process. Very friendly and helpful.

Évaluation :

3

Bruce was very helpful in getting me set up

Évaluation :

5

Kevin,Andrew ,and Bruce was very polite and helpful, they help me out alot, I would recommend them to anyone, and I will continue to use them, thank you again U-Haul team

Évaluation :

3

Really hard to contact via telephone. So happy I don't need this place anymore.

Évaluation :

2

I stopped in the office Sept 24 to say we had vacated our unit. I was told the office staff would verify on Sept 27 and send contract cancellation documents. I called twice the week of Sept 27 and was told each time cancellation docs would be sent. On Oct 7 I received an invoice for October. At this point I called the office again and demanded to talk to someone that could fix this problem. The Manager called me back and finally provided a solution. This office has an employee with a motivation problem.

Évaluation :

1

Paid for unit and 2 days later still can't get in because gate access code doesn't work and cannot reach anyone for help

Évaluation :

5

Climate control area should be better explained when rental is done in person. Also whether arming or disarming locker should be explained. I had to call about both things inorder to get into my unit. But easily answ

Évaluation :

5

Kevin and Jennifer are awesome. I really appreciate the courtesy and due diligence.

Évaluation :

5

Kevin was awesome!!! Very knowledgeable. What I appreciate most was he gave me his undivided attention and answered all my questions.

Évaluation :

5

Bruce was friendly and helpful! Great experience.

Évaluation :

5

Great service when I needed it

Évaluation :

5

I have stored my belongings in a few different storage units over the years here and have had really good experiences with this Roscoe branch. Always friendly, helpful, secure, and prompt. Merci.

Évaluation :

3

When U-Haul took over the management of this facility we were forced into buying a new lock from them. No refund upon leaving the facility. I do not feel this was fair nor just as I had previously purchased a lock when I first rented the unit.

Évaluation :

5

Had a storage unit for 4 years at the U-Haul property in Roscoe, IL. I lived on the west coast while renting unit. Storage unit was always safe and secure. Property was easy to get to and centrally located for easy access off of I-39/90 Rockton Rd exit. I recommend this storage property. Special thanks to Kevin at the main office on Prairie Hill Rd.

Évaluation :

5

Heather was amazing taking care of us.She made the experience easy!!!

Évaluation :

1

Rented unit on 6/19/21. Had my trailer with to unload. The code I was given to open gate did not work. Finally left, it was about 7:30 pm didn't figure I would be able to talk with a person. I was out of town Sunday ( father's day). Returned after work on Monday. Code still not working. In the evening ( same story). Called from work to get a different code. Which I did get. Asked for info about adjusting my contract dates, was told a phone # would be text to me to follow up on. That didn't happen. Argh. Tuesday evening new code worked trailer unloaded. Not a good experience. Hopefully someone of importance will read this and follow up. I will be surprise.

Évaluation :

2

The address provided at the head of the email confirming my rental was not the correct location so I spent 30 minutes walking around the wrong uhaul storage lot before I found out the correct lot was 3 miles away

Évaluation :

5

I had a great experience overall, but my close out experience did make me a bit uncomfortable. I called and said I wanted to close out, I was asked for my unit location and number, and I closed out over the phone without any proof that I was myself. Anyone could have called and canceled my unit.

Évaluation :

5

Staff is absolutely amazing. Would highly recommend. Units are sparkling clean and everything is so easy.

Évaluation :

5

This was very easy. The billing system was the only issue I had but it worked out ok.

Évaluation :

5

Renting a unit was very easy. The staff were very friendly and helpfull.

Évaluation :

5

Very accommodating, friendly and efficient

Évaluation :

5

Great service very helpful especially during these times

Évaluation :

5

The manager that helped me was great to work with! Merci.

Évaluation :

4

The driveway and entire lot was not plowed very well at all, I have still yet to see the electronic gates close.

Évaluation :

5

Pratique

Évaluation :

4

Everything was very good except for the gate! The gate did not work many times, that was very inconvenient.

Évaluation :

5

Easy move in

Évaluation :

5

Only issue was the access gate, my code never worked. I called the office, super nice folks, never did get resolved. They had to give me another access code.

Évaluation :

2

The lock on the door that you are suppose to put a passcode in does not work so it is not a secure facility so I removed my belongings.

Évaluation :

1

Continued billing issues with the office. I had to prove each month I paid. I left the storage facility after 5 months of mismanagement of my account.

Évaluation :

3

The access code did not work, needed to call multiple times. Need 24/7 support for issues.

Évaluation :

5

Great service!! The welcome note is an excellent idea.

Évaluation :

3

I wanted the location on Prairie in Beloit, there were no openings, i called about one in south Beloit or Roscoe, the woman said she had one available. When I got there it wasn't open, even though I called first. But I ended up going to a third location ( on McCurry) to get a storage unit. Overall happy with office manager who made it happen over the phone. Just would have liked to skip the running around.

Évaluation :

1

The reservation system on the website is fatally flawed. We reserved a unit online, I called prior to move in to confirm the reservation contract, but upon arriving at the office to sign paperwork found there was no real reservation and no open units at any locations in the area. The local staff was great and found us a smaller unit that had been vacated a few hours prior so that we would have something but how can the reservation process be so flawed? We had a 26 foot truck full of our entire house possessions due to relocating prior to having our new house picked, what would we have done if someone didn't happen to move out a few hours earlier that same day?

Évaluation :

5

Jennifer General Manager was awesome to work with.

Évaluation :

5

Got out receipt immediately with a phone call ensuring our intent was to vacate. Excellent practice.

Évaluation :

5

convenient, seamless, good value

Évaluation :

4

Very clean unit. Difficult to remove lock

Évaluation :

3

I went to my storage unit on March 18th and the card I had to swipe to activate the gate to open was no longer an option. There was no way to swipe the card. The phone number on the gate to call for help was busy. I called several times. The sign also said to use the kiosk inside for help. there is no kiosk inside. I drove by the office right before 5pm and 2 people were in there and looked mad that I came inside. I explained my situation. the woman told me that the phone number is disconnected and that there was a change. She said I was notified in May 2019, almost a year ago. I went in in May 2019 and was given the card to swipe. I did not receive any other notifications of any new changes. If the office was not open, I would not have been able to get into my storage unit that day, which was important that I did and should have been no reason to not be able to access anytime!!!!!!. She told me there was a code now to use. I asked for my code, which turns out to be my phone number. How easy would that had been if I could have called the phone number posted all over the site while I was there, and I could have gotten in my unit. what good is a storage unit when you cannot access at my convenience not theirs. You need to fix your update system. I wonder how many other people take a truck to get some things out of their storage unit and have the same problem.

Évaluation :

1

Just to cancel my reservation, I had to talk to 6 people, 5 of them accidentally somehow dropped my call. No one is EVER at the office for me to talk to as I've been advised by customer service. It's ridiculous the steps I had to go to cancel my reservation since I no longer need to storage unit. I was told to download the app. I did that and still couldn't cancel it. Not 1 person was helpful finding immediate resolution.

Évaluation :

5

Management at this location is amazing. Clean, easy to reach, accommodating, couldn't ask for better service.

Évaluation :

4

It is just hard to get a hold of office personal sometimes...

Évaluation :

5

Very helpful and informative and reasonabley priced. Location is convenient, I'm glad I stopped by. Thanks Jennifer and Kevin..