Évaluations des clients U-Haul Storage of Santa Barbara
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Storage of Santa Barbara
Paul F. le
Van was great - I really, really enjoyed the backup cam. However forgot to give me dolly but was charged for it. The phone verification step was super annoying - surely there is a better way!
Charles C. le
Gaby was super helpful and great to work with. Thanks for making it so easy for us. many thanks!!
Randi W. le
Gabby and Chris had great customer service, will always recommend this location.
dennis J w. le
Jamie Anne L. le
Everything went smoothly, from pick up to drop off.
CATHERINE C. le
When I returned to my car, I had a flat in the parking area. The grown man who was working would not assist me in putting air in my tire though he had the means to. He watched and wished me a good day as I changed my tire. I am a woman. He could have helped me change my tire. And as a woman, it was a bit unnerving to watch a full grown man stand to the side as I had to do this.
Bennie W. le
very nice experience.
maria-elena g. le
Gabriela was a great person to work with she answered all our questions, was polite and got us in our rental truck in a timely manner. We had the same experience when we returned the rental truck. We will definitely rent from this location again. The only drawback is the steep driveway because it’s a bit hard getting in and out. Other then that it was a good experience.
Elizabeth A. le
Customer Service was excellent. Perhaps double check vehicle before customer arrives, as Oil Change light indicator was on.
Diane B. le
lewis g. le
Overall my experience was good but I have two issues. First is the 2 story buildings with no elevators. Totally inconvenient and a major hassle. Second is cost. Very expensive for what you get.
Teri B. le
Chris was quite helpful. The process of check out and check in was easy. The van was in excellent condition and ran well. The location is not convenient for parking and kind of funky. With that being said, the professionalism was great!
Alex B. le
Alex was fantastic
Linda S. le
People at desk were nice and helpful—easy in and out in that way. But it was difficult to get in and out of because location because of being a major intersection and having to make u-turns to get into it, and only able to turn right when leaving, and construction going on so turning around once inside and dirt in air etc was a challenge.
Emilio M. le
Once we figured out the cargo doors things went smooth but it was challenging.
Paige F. le
UHaul 800 phone promised a 2nd floor storage and assured there was a lift. Upon arrival I was informed that was NOT TRUE. I was offered a bottom floor for $50.00 more. This seems very dishonest
Thomas M. le
Le client n'a pas laissé de commentaire.
Robert A. le
The personnel was welcoming, prompt, through, and courteous. Bravo!
Terrance B. le
Great place, need to hash out there electronic plastic cards that allow you in the gates.
Manuel R. le
Gabriela was amazing and the place was very clean.
LAWRENCE C. le
Had a great experience! The young lady @ the desk checking me in was top notch!
Manuel R. le
Gabriela was very helpfull.
Margo O. le
Le client n'a pas laissé de commentaire.
Catherine Anne M. le
Location was difficult to find off State Street - better signage or instructions to renters that you cant see the Rental site from the street ( it is down a hill) Also - unusual to have no open door access to the rental desk - you have to "buzz" for service - not the best logistics or process - not sure if the Storage is their main business and the UHaul is not. Was one of the stranger UHaul locations I've ever been to to rent from.
Alon H. le
The guy at the desk was really nice and helpful!
Nik S. le
Alexander M. le
A locker near mine smells really foul like dead animal.
Angi T. le
The staff including the manager Gabriela are always very helpful. Anthony Uhaul manager Ventura,CA has also gone above and beyond while we were referring to correct any issue. Thanks so much
Gavin B. le
We LOVED the staff ... they were really friendly and helpful. We did NOT like the location down in the DIP and the NARROW alley like roads to navigate our truck or Van in between your buildings.
rodger s. le
The MANAGER was VERY Helpful!
Anita E. le
I was very happy with my UHaul storage experience. My items felt safe and dry. All items were kept perfectly in my second story storage unit. I felt the management was most helpful and friendly.
LINDA R. le
We felt our things were safe at this place. Would be nice if the entrance road could be wider but due to the building going on next door; I don't see this as an option. .
Ron Y. le
Good staff, easy access. Thanks
Lyle T. le
Staff is very helpful, always. Very professional, friendly, and efficient. The entry, with no parking, is a bit of a problem. But its not the fault of the managers.
Shannon F. le
Every time I went to move my things in or out the staff was very helpful in any way they possibly could be. I think the manager was the one I saw often, and it showed that she was in charge. Very easy
MICHELLE B. le
Facility was clean and staff friendly. I had the unit for 31 months and the rent was raised 3 times, felt taken advantage of. No elevator to a second floor unit, very inconvenient.
Susann P. le
The staff at this U-haul facility were extremely helpful and accommodating! I would give more than 5 Stars if I could!
Elizabeth S. le
Charged me the first month when they said they'd give it to me free and said they weren't going to fix it. The manager did not communicate with her staff properly and accused me of lying. Incompetent.
Richard M. le
Competent friendly staff. Good storage space. The lift in this building is very slow and I had to borrow a cart from another building since I could not find one anywhere in the building.
HARVEY S. le
MICHAEL E. le
Mario-Rene B. le
David B. le
Gaby at the officer is outstanding.
Nik S. le
Alma M. le
Office manager very friendly and helpful. would rent there again.
JENNIFER M. le
Front line staff was kind & attempted to help, management was consistently uncaring & unhelpful. Consistent termite & rodent droppings issue that was never resolved in the 3 years we rented there.
Tara Renee T. le
jeanette n. le
Gabriela is amazing! Totally knows the business. Very professional. Made it an easy move. Went above and beyond. Such a beautiful smile, so helpful. I'd give her 10 stars! Give this girl a raise!
adriana r. le
Didn’t have any issues. Staff always answered questions and helped when needed. I will return if I need a storage space in the future.