Évaluations des clients U-Haul Storage of Sherwood

Everything was great!!

Out rental was super easy, and clean, smooth transaction, and awesome friendly, cheerful staff.

Customer service was wonderful. Staff was helpful, friendly, and actually fun to interact with. I had one concern when I had to return the truck after hours and the billing estimate came through for 2 days instead of 1, but it was promptly fixed the next morning when the charges actually went through on my credit card. Was a great experience.

Service was proficient and professional.

Best truck rental I've ever had service-wise. Great people working at the Sherwood location.

Kind, courteous, good performed instructions. Made the rental experience easy and comfortable. Thank you!

Nice people

Everyone is always friendly and very helpful. Have used them 3 or 4 times recently.

Nothing, great experience, great customer service.

Best Uhaul shop around. I always rent here. John and Amanda are terrific! Online reservation and check-in is great but, seems to discard drivers license images and Visa info. Worked fine 1rst time, not since.

The mobile pickup was useless. We were standing outside the door and mobile entry couldn't verify we were in the right location. We ended up dropping off the truck to a staff member instead.

Anthony was marvelous! Excellent customer service skills. 👍

The agent was great and professional but the parking was horrible. Need more customer parking spots and a route for entering and exiting customer vehicles, also signs directing how to get to the customer entrance.

The online check-in process was a nightmare as there were little to no directions provided before arriving on site, the staff person I asked for assistance seemed annoyed I wasn't able to locate the correct QR code to begin the check-in process after vaguely motioning me to where it was (there was zero signage BTW), and the check-out process was equally annoying due to a lack of signage or instructions. While I recognize we're in a pandemic, the lack of clear instructions on the online check-in process was frankly unacceptable, wasted significant time (over 20 minutes to pick up the truck), and it was overall quite a frustrating experience.

Maybe the trucks could start with a full tank of gas???

Maybe the trucks could have full tanks of gas to start???

Once again a fantastic storage experience. Seriously, I will go far out of my way to store my items here anytime the need arises. Always have a truck available, great staff, facilities are clean and well maintained.

Nothing, they did a good job.

Excellent service on ordering, pickup and drop off

Nothing, over all great!

Great place very helpful and understanding I wouldn’t find no other place like this. Thank you Manager McDonald for you service very much appreciated!

This location appears to have very professional, knowledgeable people. I have been very impressed with almost every rental. A few years ago I had a trailer disconnect from the trailer ball when pulling out of the parking lot. The clinching mechanism had been tightened on top of the ball. Since then I always check. Perhaps a lift check in front of the customer would be beneficial?

Very good customer service and inventory. Equipment in very good condition. Very good experience.

Manager was great, he checked me back in after my trip.

Throughly enjoyed working with your reservation team. In exchange for returning our rental a day early they gave us an awesome deal on a later rental which allowed us to do another move trip at a more opportune time. Thank you!!!!

The staff was amazing: courteous, listening to my review of the truck itself (there were some minor issues), friendly. I would rent from here any day. Great staff!! And very good location.

My only issue was with the billing, once I received the email bill I noticed I was billed for an extra day. I had to wait 25 mins on hold to speak to a representative her name was Emerald she was very helpful and got my billing straightened out. The billing mix up and hold time are the only complaints. All the people I dealt with were great.

the team was ready for me when i got there, no pressure...just easy to work with employees that walked me thru everything and sent me on my way. It was much easier than I remember in the past. I left there feeling very good about it.

no improvement needed...anthony almeida heard our difficult timeline after we'd been sent way out of our way from gresham to beaverton and then on to Sherwood...we had a crew lined up that day to help load & were desperate...anthony helped us do some problem solving to secure a truck at their location that worked out wonderfully...the other employee, jennifer, was involved and was very warm, friendly and supportive as anthony worked out our options...they were both phenomonal, both as employees representing their company and as super nice people... too, the place of business was very warm and cheerful on a cold winter day, in contrast to the other uhaul locations that failed to honor our reservation...thumbs WAY UP for anthony and jennifer!!!

Excellent counter help.

The only issue I had was the control knob for ventilation system was stuck on defrost. The good thing it was on defrost as it was needed.

Staff was very friendly and helpful. I've rented from this location many times and they've always been great.

Very well run and clean place.

Everything was great, Keep up the good work.

The staff here are really great and helpful, moving is such a hard process I'm so thankful for a bright spot through it all!

double check your email addresses when customers book. you keep spamming me with your updates because your customer gave the wrong email address.

Nothing. I checked in online so it was quick and easy. The 10' box truck was very clean and well maintained.

It would be a huge help if you answered your phone rather than sending it to the U-Haul main number. It causes delays, misinformation and wasted time waiting on a representative - who usually can not address the issues in questions.

The staff at this location made everything easier. During times of great upheaval, the people here were very understanding and patient. Amma, the service rep that helped, was fantastic and so was the manager team of John and Mark. Will use this location again ASAP 😎

Excellent service and delivery.

have answers when customer call. even if it is something you dont control. Like, I sorry but if you log on to Uhaul.com. you should be able to take care of that on their site. we cant help you is not a good answer.

Have the equipment at the location it is supposed to be at. Customer service at all locations was good.

I was a little confused about having to arm and disarm the security on my unit. I did not realize I had to enter a code until I tried to access my unit a few days after check-in and an alarm went off. That was the only small issue I've had, and it was clarified when I asked about it at the front. The facility is extremely clean and the staff have been very helpful anytime I've had questions or needed to buy something from the store.

Great service, helpful friendly staff.

What a team! The atmosphere here is amazing. I'm jealous and wish my work family was like theirs at the Sherwood location. The rep that helped me, very nice woman. The owner John, is also very helpful. Thanks guys. Will use again.

John McDonald and his team are amazing. I’ve been a frequent renter of large and small trucks. I would like to thank everyone that works in that office. John has an amazing team. I believe other locations could learn a thing or two from how “these guys & gals “ run things. Just saying So thank you. Chris Allen

Great customer service.

The trailer wasn't at the Tigard location due to the person returning it wasn't there. After waiting over an hour there they found one at Sherwood. The rental was prepaid, I was held up longer again because of an extra three dollars charge.

The employees here are very helpful. Storage is clean and easy to move in. Wish they had rv and boat storage.

Keep doing what you're doing.

Terrible Terrible. They are scammers. Will never use them again. They over charge. Add things to your contract. They lie cheat and steal. When you confront them they lie.

The manager is always very helpful. It’s a great facility, but it would be nothing without him.

John went above and beyond to assist me - Amazing customer service

Amanda was so helpful. Everything went smoothly, Really appreciated how easy the on line check in process was

Your customer representative John McDonald is a superstar! At equipment pickup, John was on the curb when I stopped, had me hooked up and on my way in under 10 minutes. At equipment return, he ad me checked in and on my way in less than 5 minutes. Always friendly, always smiling. I had an excellent experience. John is a great reason to return to this U-Haul store!

The hired mover that helped us was absolutely excellent. He knew what he was doing in handling the furniture. He was prompt and didn't waste time getting the job done.

The only issue was the ladies rest room, it was out of paper towels the whole day.

Quick, fast & easy.

the staff basically ignored me. Said they would help me then got on phone calls. The male employee was finally helpful, then said he understood my frustration. The managerial staff could use improvement.

Great service went to go get the truck and she already had all my boxes loaded up recommended what boxes to get overall a great experience

Vehicle hauler trailer was good as alwyas.

I have rented for this location a few times just because of service and quality. Definitely not the closest to me but worth the drive and mileage.

John was extremely helpful and always available for questions and planning a move. We look forward to any trips to Sherwood and I will certainly be stopping by to tell him hello. I trusted his information and it never failed me. If I ever need you again. I will be asking him for information first. Thank John for mr please.

Great experience.

Easy drop off. Quickly checked the vehicle and accepted the return.

UHAUL in Sherwood is always easy and professionals to deal with.

Explain the after hours process. We dropped our keys before we did the "online" ap check in and it said to take a photo of the odometer, kind of hard to do when you don't have the keys.

I reserved a 20' truck several weeks in advance. I confirmed several days in advance that I was indeed going to get a 20' truck at my nearby location. The day before the move my reservation and pick up location was changed to a much further away location and to a 15' truck because there just weren't any 20' trucks available. When I picked up the truck there were at least 4 20' trucks parked in the lot. When I inquired as to why I couldn't have one of those - I was told they were reserved. Why doesn't my reservation matter? Is it because I'm a woman? What's that about?. Our movers did an amazing job filling it to the roof, but our belongings did not all fit. Had we had a 20' truck we would have been able to get everything. Now we have to make time, which is money to make a bunch of little trips. I have moved many times in the past and always used uhaul. Next time someone asks - I'll not be able to recommend uhaul in good faith. I'm very disappointed. I also have to figure our how to get another half truck load of items from Beaverton Oregon to Brush Prairie Washington before the cleaning company comes at the old place while I'm working. Not cool Uhaul. Not cool.

No improvements needed! Sherwood Uhaul has outstanding customer service they made it really easy for me to rent a truck for my loading and unloading storage unit from Kent, Washington to Newberg, Oregon! Thanks so much love you all!!!! Elizabeth Porter

John the manager was fantastic deal with! Five out of five stars. – Matt bonazzola

Good experience. I'd use it again.

The gentleman that helped me was so helpful and informative . Made the task easy.

John was very professional and efficient.

One of the best customer experiences I have ever had. An extremely well-run facility. Wonderful staff.

Love the cardboard cut out of a security guard by my unit, it’s so funny! Makes me laugh. Easy process and totally painless. It’s great that carts are available for use.

Very happy with Uhaul, especially the Sherwood location. The staff is always helpful. If you need a great storage unit, I cannot recommend these guys enough.

The manager and staff were so nice to do business with. Very professional. Would highly recommend the Sherwood storage and uhaul.

Lake Havasu City area U-Haul availability was terrible. Reserved truck/and transport then they said customer is keeping. 2nd attempt same thing. 3rd attempt had to drive 3 1/2 hours one way to pick up a smaller truck a day later. Not happy. Sherwood facility was good experience.

Thank you for making it fast, easy, affordable and With access to my belongings on my time.

Thank you for a great service.

John and team were outstanding. A true best of classs Uhaul experience. Thank you.

Our needs changed so we had to switch to a unit with drive up access, otherwise we would have stayed with Uhaul.

Only issue was when I arrived to empty my unit bottom side had been pushed or kicked in and a nearby box could have been accessed. It wasn’t, thankfully, but I don’t know how long it had been damaged as I hadn’t been there in at least 3 mo due to COVID.

All went well, except for self check-in on internet which I was not able to complete on line.

Absolutely love to use this haul place to rent trucks and now store some of my sons college stuff. My only frustration was with he truck rental where I only had a little over a 1/3 tank so I needed to get some gas on my way to corvallis and then some more before returning. I would prefer to start with a full tank so I can just fill it back up one time without guessing how much so I can return it with the same amount.

John went above and beyond to help us sign up for our unit and was super informative on how to navigate our way to the unit. It was the best experience I've had so far with renting a storage unit! Thank you.

Aside from an initial misunderstanding when my debit card expiration date passed and didn't realize I needed to update them, so I switched to checking account withdrawal, it was all good.

The staff at the establishment was friendly and helpful. I would definitely recommend it to my friends and family.

I had literally less than 24 hours to get down to OR get my daughter off campus at George Fox University. This location was not only local but very friendly an easy to work with once Covid19 shut everything down. They made a tense situation very calm and were so helpful. they understood the local panic and made suggestions that suited us for storage. As a family we agreed they and Uhaul in general will keep our business in the future. UHaul was the first storage company to see the need for storage and offer up first month free for college students. They were weeks ahead of any other similar businesses.

One of the best customer service experiences I’ve had in a long time. I forget the gentleman who assisted me, but he was incredibly kind and helpful. Y’all are lucky to have someone like that.

Everything was explained when I was taken on a tour. When I brought a load for storage I knew exactly what needed to be done to enter and exit. Everyone was pleasant and helpful which made me feel comfortable to be there.

What a great experience storing at Sherwood U-Haul! Facility is clean and I felt my belongings were safe and secure there.

Good customer service

Smooth move-in process! Great prices!

Facilities are in great shape, staff was always pleasant and helpful, equipment inventory is conducive to getting lots of work done! Kudos to the team for a "well oiled machine".

The online moving process was so easy! Took only a few minutes. The facility itself was so clean and affordable!

Staff made are move easy and the manager was very friendly and understanding of my first time renting a storage unit. The unit was clean and ready to go when we arrived.

Great place! Will use again if I ever need this kind of service again.

storage manager, Mark is so jolly! Just hilarious! The loading docks, elevator and hours of access are perfect for my budget and schedule. Got my first month free and didn't even ask for it!

great

Surprisingly a great experience based on others past.

Everyone was helpful.

I rented a unit for 5+ years and every month like clockwork the assistant manager would call me harassing me for rent when I paid it online every month. Never would I recommend this facility.

I’ve used U-haul storage and moving at multiple locations and this Tualatin-Sherwood location was the best overall. The manager and her staff were friendly and made me feel like a valued customer.

What a great storage experience! Thank you Sherwood U-Haul!

The signs say a 10x10 for 114.95 heated.. They wouldnt honor that. Also i needed a unit close to elevators due to disabilities and they gave one clear over on the other side of the grounds upstairs.

Amber was extremely knowledgeable and helpful. We received excellent service with everything we wanted.

Quick and efficient. Loved the online reservation!

The storage facility was very neat and clean with convenient restrooms inside. The staff were very courteous and helpful in ensuring that everything was satisfactory.

Bother Antonio and Amber are amazing managers! They bust their butts to keep that place running!

We had a unit for three years and never had any issues with U-haul. Finally got a big enough shed for our downsized home that everything now fits here on our lot. Good rates, clean. Thank you.

Best storage place ever!!

Amber, is and excellent manager, very customer friendly and professional at all times!!!

Helpful staff.

The staff was spot on and very helpful. Very clean and well kept facility.

Excellent experience for us!! Convenient, accessible and secure. Staff helpful when needed. Also reasonable prices for longer term renters.

Very clean facility.

Very good customer service and worked with me on my move in date and truck rental. 5 stars

Units being divided made difficulty storing.

Thank you for an enjoyable experience.

Manager Amber is the BEST!!!

when i didnt end up liking unit chosen they let my bf help me (authorized entry) cause i was at work. All staff very friendly helpful and just great people!! Keep them around they do great job

Great facility. Clean, secure, indoor, climate control… and I love that there is a place to put donation items that others can take from.

nice place

The woman (Rachel) was extremely helpful and informative with the entire process. I would recommend using your U-Haul facilities for any storage needs.

Amber dropped everything to assist me and get me taken care of. Sheer professionalism and excellent service. She put me at ease due to my rowdy toddler acting up, and didn’t make me feel unwelcome.

Superb "product" at a terrific price! Mark Hansen is the best!

Thank you

little bit of confusion when checking in but overall good service, very clean facility

The GM was the one to set up my storage unit account. Very friendly and personable. So far all the staff I have had contact with have been helpful and understanding.

Great facility and friendly staffs.

The staff was very friendly and helpful. The storage facilities are very clean and well thought out. My overall experience was very positive and helped to make the burden of moving more palatable.

nice place

ALL of my belongings are sitting in the hallway at Uhaul, Unit was not left unlocked for me. Manager couldn't come in to unlock. I had already paid the mover to help me unload. BAD situation.

The first several questions don't apply to me as I didn't go into the facility. Everything else was good. I do want to thank you for fitting me in for delivery on very short notice. It saved me cash

It was a fairly busy Sunday afternoon but the staff seemed to multi task well. Was able to secure a storage unit, unload and then return the truck. We drove from south of LA so we were tired and done.

Freaking awesome...... period

Good place, good people rented there for years

It was helpful to have this place to keep stuff while we moved. We had the 24 hr access which we used most every time we needed to go in. Very convinient.

Thank You... Your staff was always nice and very professional. Facility was always clean and organized...

Had to take issue to corporate before issue was resolved with an adequate solution

Like the indoor storage. Great facility

Would definitely recommend.

Excellent

A great professional operation. Really appreciate this business resource in my community.

Very helpful getting me the things I needed

Everything was great with the exception on the autopay sometimes not taking out on the day requested. There is more but I will try to type better

Awesome!

??

The storage facility and its staff are excellent. If I call and they are unable to answer (meaning that I get re-routed to the sub-par answering service), they always call back to follow up!

Very friendly and helpful staff and a nice facility

Very responsive and helpful

Great storage facility and staff was very helpful.

Never any problems and the facility was always clean.

I was very pleased with the staff, both at the front desk, as well as the fact that I was called and advised that I had not locked my unit securely. I appreciated that, very much.

I did not see facility. They were responsible for storage/delivery of my U-boxes-they did an excellent job! Boxes in great shape! Delivery and pick up of boxes was done at time said. Great job!

Great help. Good deal compared to other companies.

n/a

thanks to all the staff .. this was a quick convenient solution for me.

Quick efficient and friendly staff

Really appreciate the warm clean bldg where my storage unit was. Also that it was well lit.

Loved the facilty and the carts!!!! Employees are efficient and super friendly

I have used u-haul for years. This is one of the best in the business. Security excellent, cleanliness excellent. Personnel always willing to go the extra mile to insure your satisfaction.

Thank you.

Sherwood is a convenient location!

The staff very helpful and I feel my unit is secure.

Highly recommend

Very good place

Thanks

Great experience for over two years at this location. Antonio and the rest of the crew, were always helpful and fast. Nicely done.

I was happy with my time at Uhaul, I was just very surprised at the amount of money I had to pay for such a small space. I ended up paying more than all of my items were worth over the last few months