Customer Reviews for U-Haul Storage of Sherwood

Évaluation :

3

I am disappointed for being charged an extra $14 for a 20-28 minute truck return. ! was never told or even suggested by any rep that this was the way business is conducted. I rented a truck and a storage unit to move across country last year in July. Had zero issues. I will be back soon to finish my total moving experience here in your area. I also feel it be the right thing to be reimbursed the $14 to my card.My phone is 517.688.3660. and Dave Kenaan is my name. Thank you for considerations on this matter.

Évaluation :

5

Amanda was excellent. While it was not clear why we weren't at the correct location for pickup, she handled the transfer and got us on the road in great shape.

Évaluation :

5

Sergio helped us out he was very professional Amanda graciously gave us a partial refund sincere we were bumped from a guaranteed reservation at the Tigard store. Next time we'll return to the Sherwood store thank you.

Évaluation :

4

The gentleman who checked me back in (name started with a J) was excellent. It is rare to see the kind of customer service attitude he has these days, almost anywhere. He seemed genuinely happy to help me check in my trailer. Well done.

Évaluation :

5

From start to finish I was very impressed with the process. Robert Chionino got me set up in about 5 minutes (while helping another client at the same time). He is a very professional, polite and skilled young man, I would keep my eye on him if I were you, he has potential. The vehicle was the cleanest truck I have ever rented. Drop off was incredibly easy. Bottom line, have already told several people about my positive experience. I hope they use the Sherwood U-Haul for any future needs. Well done by all.

Évaluation :

4

billing. The quote , the transaction receipts and my credit card charges dont relate to each other And of course the cc charges are higher than the quote The arrival was scheduled 7/22. If you couldnt make that date you should have been updront. Before the box left NJ i get a call from uhaul wanting the box number for me ??? This made me wonder whether inwas getting my box. I flew across country to be there on 7/22 to find out it would be delayed until 8/1 and since i live on the eat coast this was more than inconvenient and costly. then a few days later it was rescheduled to 8/8.... and then i got 2 texts one scheduling 8/1 and one 8/8. And after i got the box on 8/1 uhaul is still calling me about dropping off the box 8/8..... too many people working the same problem and you changed the shipment number and at least 3 times you wanted a picture of the dropoff spot... what are you doing with the pictures im uploading..... The very worst thing about the move was the uhaul recommended movers .. everything i packed is fine what they handled not so.... they didn't tie down anything .... they wanted to carry furniture unwrapped because they could get a better grip.... i had to stop them from sliding a wood piece of furniture down wood steps... and then they decided not to put the piece upright but slide on the bottom if the Ubox.. not tied down furniture slid causing some damage I had to instruct then to put the heavy book box on the bottom and boxes marked fragile above. Out of all the moves i have had these were absolutely the dumbest movers ever. I had to repack everything the next day..... so i hope you will take off taj and Bro movers unfortunately they will probably pop up with another name

Évaluation :

1

Selectively misrepresented the gas gauge in order to charge me an extra $30 Was given keys to wrong truck initially and no physical paperwork. Next time I move, Uhaul will not be in the equation.

Évaluation :

4

Incredible customer service from the store manager and the associate that checked me in!!

Évaluation :

4

The online check in for contactless rental was worthless. I gave up after 15 minutes and went the traditional route. I wouldn't waste my time with that option in the future.

Évaluation :

5

Wash the wind shields and it would have been a great experience. Really enjoyed how helpful and friendly the staff was when I was in the store.

Évaluation :

5

They forgot my furniture dolly at first but grabbed one for me very quickly. Great location.

Évaluation :

1

The Uhaul we received was behind other ones ready to go and had to be pulled out. Then it was filthy inside and out. The cargo area was dirty on the ground with something sticky. The driving area had a lighter, gum, and a phone holder in it. The whole front of the truck and windshield area were filthy and could not see well. The truck was very damaged as well. It has a hole on one side of it! There was extra fees upon pick up, over and beyond the $10 and $5 fees.

Évaluation :

4

Make sure to fix broken equipment prior to renting out. Door got stuck halfway through trip and almost didn't get closed.

Évaluation :

5

The person that helped me (I believe he said his name was Robert?)....Amazing job and would recoimmend him anytime. 3

Évaluation :

3

Equipment was clean, but the running lights on the trailer didn't work. Turn signals and brake lights worked though. I was charged for three days, but returned the trailer in under 24 hours. It took a few days to get the refund of the two addition as l days I was erroneously charged for.

Évaluation :

5

Great staff….pleasant and very helpful.. great experience!!

Évaluation :

5

Went well. Fairly easy! Worked quick and easy for us! Merci 

Évaluation :

4

Everything was great, and the rotating manager who assisted me was extremely helpful. There was another staff member there earlier in the day that was the opposite of helpful, but the gentleman that helped in the afternoon more than made up for it. The stored contents which were there for 4+ years were all in good condition, except for a wool rug that was not wrapped and had moth damage. This was frustrating, though a number of silk rugs and silk items stored in the same unit were luckily fine. I'm not sure how this happened, and I know that one year into storage, everything was fine. In the future, I would definitely wrap any consumable materials and pack them with desiccants for long-term storage, as I had with the other wool rugs.

Évaluation :

4

Having the pickup location an hour up and back was not convenient since we had moving helpers coming to help us move and the U Haul computers weren't working. We were late getting back and luckily my husband went ahead in the car to catch the helpers and it worked out but it was very nerve wracking.

Évaluation :

1

Initially, I was charged a cleaning fee of $25 which I refused. When I was billed, I was billed for double.

Évaluation :

3

The self service program was very unclear and I got my uhaul an hour late, then was charged for returning my rental late when I notified the location I would be returning it late. The employees were very nice but systems and policies were miscommunicated causing delay for me and no additional time added to my rental. Please clarify the step by step instructions for self service rentals and ensure staff advises of the same policies across the board. This delay caused me another day's worth of a rental, $20 additional.

Évaluation :

1

Had to drive 30 minutes away from my online pick up originally in Lake Oswego 1/2 block from my storage unit, therefore 1 hour out plus gas and travel miles, my uhaul load people only worked 1 1:2 hour since late because going to get uhaul truck round trip one hour later. Very very upset for me. Then unload uhaul people were over an hour later to unload therefore I was later returning truck and charged and extra $57 dollars I reserved my truck two months out and no one could deliver it to the site I reserved online and put the uhaul loaders late and I was late from 10:00 pick up, and by going extra distance to pick up my truck put me over my miles that uhaul added extra charges. What a scam!!! And not consumer friendly. Please check out other mover services. This is not okay!!!

Évaluation :

4

If you can, get better staffing numbers. I felt like they were understaffed when I arrived, and there was too much pressure on employees to make up the difference for too few employees. They were good with me, but I overheard difficulties with manning, and I feel either corporate or management is unduly putting pressure on current staff to make up the low staff issues. Do right by your current employees. Staffing sucks right now everywhere, but don't fuck with your loyal employees working on a busy day. You're gonna lose the good ones when they have to make up for your mistakes too often. I felt this was confirmed when I got a call about two hours or so after turning my vehicle in. Because they were so busy they couldn't even properly get my vehicle checked in. All employees I dealt with did a good job, but I think with corporate understaffing I felt like I could have had a better experience. Do better by your staff that are loyal and sticking with Uhaul.

Évaluation :

5

1 to 10 Is OK on My Opinion

Évaluation :

5

The truck I got stank like old cigarettes BAD

Évaluation :

4

Not be as expensive.

Évaluation :

3

This whole process was literal hell. You guys are so unorganized and it was extremely frustrating dealing with Uhaul. The ONLY person who was helpful throughout the process was Amanda from Beaverton. She deserves a raise. Everyone else I spoke to was absolutely no help and/or had no idea what they were even doing. There were many mistakes made, came way later than the 3 hour delivery window, couldn't tell me where the driver was or when they were coming, couldn't make a payment and kept getting passed around, just an overall horrible experience.

Évaluation :

4

Nobe

Évaluation :

5

The move in process was so easy in the app and my unit was ready for me with a lock inside when I arrived. The only time I needed to speak to U-Haul associates was on truck pickup and to ask how to access the loading dock near the elevators. Wonderfully smooth experience on a really stressful moving day.

Évaluation :

5

The 1 and only slight annoyance i had is when I miss the call to confirm my ubox, it takes like 10 minutes to get ahold of them because they are busy. Other than that 1 tiny thing, 10/10 experience

Évaluation :

5

Aucun

Évaluation :

5

Nothing. Was a very nice experience. Two professional employees. They did a great job. Greg Husby President/Medical Management Division American Medical Review, Inc. AMRI.ORG

Évaluation :

5

The guys at this location handlers there job incredibly well. The place was packed and they were getting people in and out of there quickly. I picked my truck up after doing it all online and self check in. Walked in to the side of the counter and Burt handed me my key knowing who I was already even though he had line of customers he was attending too. Will be back to this location in august when I move my home. Thanks a lot guys and great job everyone even down to the young man outside doing the check ins.

Évaluation :

5

Amanda, the Sherwood manager, demonstrated outstanding professionalism coupled with a unique ability to make you feel special; even while handling two customers at once! She is a great asset to your company...cb

Évaluation :

2

Have signage for where to park and parking places clearly marked. Be able to more readily rent without having to use a cell phone. Have an employee available when a customer enters the building.

Évaluation :

5

Told them my experience and they did a complaint and nice about it.

Évaluation :

5

Good people working hard.

Évaluation :

1

Customer agent was not friendly and tried to trick the customers

Évaluation :

2

Make the check in process easier-it's not customer friendly. Location was great

Évaluation :

1

I got charged for an additional day for only running three hours over the estimated time. When I asked if I could take the truck for the second day that I paid for they said no. Seems illegal to charge and then do not provide the service for which you charged. You even charged for insurance for a second day. Shameful. I will be posting reviews on line.

Évaluation :

4

I did not have an issue with any of the staff. All the staff (I engaged with) were friendly and helpful. My issue is more so with a possible faulty gas gauge. I rented a pickup truck and drove only 16 miles--yet I had to fill with 2 gallons of gas. This is a questionable amount since the Uhaul website states a gas mileage of approximately 19 MPG (for the pickup truck).

Évaluation :

3

The person that helped me had AirPods in the entire time she was helping me which I find unprofessional and disrespectful. Otherwise, fine

Évaluation :

5

All good

Évaluation :

5

great truck, appreciated moving labor service.

Évaluation :

1

The Uhaul staff gave me wrong guidance during parked the 20' truck and that caused I bumped other truck. Although , I requested for help, they didn't help me. I definitely do not recommend this store because of very unresponsive staff.

Évaluation :

5

Nothing can be done to improve your service. Very satisfied.

Évaluation :

5

Your help were professional and thoughtful

Évaluation :

3

Please train your employees well I found the bolt loss and the trailer was waggling when I hauled it I found that when I returned the trailer glad nothing happened it was so dangerous

Évaluation :

5

Drop off point was closed when I dropped off

Évaluation :

4

We did online checkin and the employee there was helpful even though we didn't need assistance

Évaluation :

3

I created a reservation on 4/26/22 and not one time did anyone mention that there was a One Way Rental issue, not on the website up to June 3rd. On June 18th I spoke to a 800 uhaul employee, then was transfered to Portland Oregon scheduler who tried contacting Uhaul Lake Oswego and they didn't answer. I sent 4 text messages through my Uhaul account and no response from the store. I called twice and no answer. I can go on but I think that you get the point. I was charged two fees at each location that I picked up the 15 ft truck and then the next day a tow dolly and neither location could remove the additional fee. Disappointed!!!!

Évaluation :

2

There is ALWAYS an issue with the POS system. There was only one poor girl in the morning which resulted in me and another customer waiting for over 25 mins while she helped hook up a trailer. There's no service to do the online check in so it forces you to go in (eventually found out they have free Wi-Fi). When dropping off the truck, I pulled up to the return area and sat there for almost 10min while an employee made eye contact with me but never approached the truck. So, I figured I'd just return it online. Online told me to park the truck in a spot, which I did. This employee who made eye contact with me came up to me to tell me I can't park the truck- it has to be returned to the return area. We went back and forth for some time but he just gave me this dead behind the eyes look. I finished up the online return before going back to where I started. Even when I pulled up to the return area again, he didn't even acknowledge me. So I walked in to the store to return the keys and there were 3 employees just sitting there chatting away. Safe to say that this location has lost my business. I've always used this location in the past because I've had nothing but great experiences. This ONE has solidified that I will use other moving truck companies going forward.

Évaluation :

4

Have not received an emailed receipt after returning the truck.

Évaluation :

4

I am very displeased that we were denied to add another ubox onto our original order. We ordered 4 uboxes and we wanted 1 more ubox at the original price of our order and we were denied. We have had nothing but issues with our ubox ordering. The only time we got successful service is when we talked to the manager at the Uhaul location. ALL the service and reservations we made on the phone with uhaul was not communicated to the location and we also had to call to find our 4th ubox that was not listed in our account, that in fact was already loaded with our belongings.

Évaluation :

3

Stay center needs to be removed as a 3rd party. They make uhaul have a bad name. Please contact me for further information if needed

Évaluation :

1

Dealing with U haul has been a complete mess from the get-go I've called left message multiple messages no one got back to me. The check in process took forever. People were rude. I refilled the tank exactly according to the guidance on my contract. You screwed me out of $20 worth of gas.

Évaluation :

2

customer service reps at this location need to improve their customer service skills

Évaluation :

5

Thank You so much!

Évaluation :

2

When we returned the truck the employees were rude. When we asked a guy in the office for help he stated it was not his job. So we asked if we were supposed to go outside and find someone else to help us he said "I dont care."

Évaluation :

3

App didn't work to make the process easier. Links to complete express check in said links were no longer working. The identity validation I tried both cell and email and immediately put the codes in and it said the process expired. Very frustrating.

Évaluation :

5

Maybe extra help on Saturday mornings when so there is not so much of a wait. The 2 employees were doing an excellent job but there was a long line.

Évaluation :

3

I felt the cleaning charge of $25 was deceptive. Is this new ? Asking me if the truck is clean enough for another family ? That's not for me to decide so I marked no so Uhaul could asses yet then got charged $25. I felt like this was gauging. It's not clear as to how clean is clean.

Évaluation :

1

The Sherwood location has no customer service reps that should actually be attending to customers. They are rude and can't help you if you have questions or explain simple policies that need to be known before you leave the property. I will never go back there nor recommend them to anyone.

Évaluation :

3

The store looked great, but it was understaffed. I was one of several customers who stood around waiting and waiting while the two employees were outside helping two customers. We wondered how long it would take to be helped. The employees did okay but there wasn't enough help.

Évaluation :

1

Rented over $1500 of equipment to move from Montana to Oregon, 6/10-6/12. Due to unforseen circumstances, I needed storage for a few things temporarily, I was told I had 2 months free storage. While I was taking care of paperwork, husband was moving things into unit, then I was told, since it was ground floor, not free, so had to pay $79,95 or move stuff. Then last Friday, moved things out, as my husband approached the door, to give notice of move out, someone locked the door in his face! I called immediately, connected to call center, but by Tuesday, they apparently still had not received message, as they called me inquiring if I had moved out or if I wanted to pay for another month. Have used U-Haul in Yakima, WA & Billings, MT with excellent service, but Sherwood & McMinnville (where we had to return equipment) Oregon were the worst customer service I have ever experienced!

Évaluation :

5

Great place for short or long term storage needs.

Évaluation :

5

Always a pleasure with whatever business I had with them. So nice and helpful.

Évaluation :

4

Just wish I was prorated when I cleaned out my unit

Évaluation :

5

Great staff. Very helpful and courteous.

Évaluation :

3

I moved to a smaller unit to save money, but the price increases made me leave. The back area by the loading dock needs some major work as it looks like a war zone with all the ruts and puddles everywhere.

Évaluation :

5

Merci.

Évaluation :

5

The manager Amanda was very helpful and courteous. Made my day better! She was very accommodating. It's was a stressful day of moving and she was very helpful. Thank you for being so kind

Évaluation :

1

I reserved a storage unit and a truck. Online it stated that it was 1 month free rent, with a free lock. Apparently my unit didn't qualify for a free month bc it was on the ground floor, even though online it stated it qualified and when I called prior to arriving was reassured that it qualified for a free month of rent. When I came in to complete my reservation he stated that there were no ground floor units available, even though that is what I reserved online. The form to be completed for storage I had to fill out 3 separate times because they wouldn't accept the secondary contact person as someone in the same house, my secondary phone # couldn't be my work number because it had an extension. I then came to get into my unit, and there was a green zip tie on my door, which due to having a disability (MS) I could not get it off without having a pair of scissors. I asked one of the workers if he had something to remove it and he was incredibly rude, and said "maybe try using your hands, it pulls right off" mind you we were in the other side of the building from where my unit was when I located him, he then made me walk all the way down there to watch him pull it off. Great for you, but I physically cannot pull it off and make certain movements with my hands due to my MS. This is an obstacle I face daily and can be incredibly frustrating when your hands don't work the same way as someone else, but this just rubbed that in my face of a day where I was already having a challenging time. He grabbed the lock in the package handed it to me and yet again I'm faced with the predicament of having to open a package and the inability to do so because of my disability, I don't have the strength to be able to do many things with my hands. So he took the lock opened it and then handed it back very abrasively. I said thank you I appreciate your help, I didn't get a response, so I said thank you a little louder in case he didn't hear me, and he just kept his back turned and kept walking shaking his head. When I first got to the storage, I had an issue with the keypad not recognizing my code and he said "it's works just fine, if you use the right code box." This man was the rudest individual, and could have simply handled this situation by just taking the tag off for me (saying oh sure I can grab it for you, no problem) instead of making me walk and make two extra trips empty handed with my 4 year old son I had with me, and that would have been that. He was extremely rude, inconsiderate, Condescending, and Far from efficient in his attempts to help and made it very well known he was annoyed and didn't want to assist. I will not be recommending this location to anyone. Overall this was not a pleasant, or easy experience whatsoever. Worst customer service!

Évaluation :

5

Nice people and willing to work with you.

Évaluation :

2

Manager right on top of his worker and making the process very slow if it wasn't for the free month I don't thing I would have choice uhaul

Évaluation :

5

Easy process and no issues!

Évaluation :

5

Stored my stuff here for a long time and had the best experience. They never raised the monthly rates which is what made me stay there. Sad to go but I'm moving. Definitely would recommend to other people.

Évaluation :

5

Well kept facility. Love the furnishings recycle center! Manager is genuinely friendly.

Évaluation :

5

I would just note it was not clear to me that I needed to reenter the building access code when I left the facility. I did request a clarification from on-site personnel and will reenter my code when I leave after my visit.

Évaluation :

5

Wish I could rate my experience 10 stars! Mark was awesome!!

Évaluation :

5

First of all, I would like to say thank you so much Mark for making the last 9 months as painless as possible both emotional and financial. Mark is the manager and he was very understanding and went above and beyond for me. The staff was positive and always helpful. I would definitely recommend SHERWOOD U-HAUL for all your moving and storage needs. Thanks C. L. N.

Évaluation :

4

Great people

Évaluation :

5

We needed a short term storage unit and were happy with our experience at the Sherwood facility. The staff was helpful and made a stressful time easier. We would definitely recommend this location.

Évaluation :

5

Mark was immediately understanding, accommodating and friendly! He listened politely, adjusted accordingly and made my frustration dispense! While I am new to the whole condo storage concept, the facility was very clean, accessible, and manageable! KUDOS MARK

Évaluation :

5

Met our every exception we had, would use again.

Évaluation :

5

The staff there was very helpful when we were stressed and moving. They really made a difference. We ordered to small of a unit and they were super helpful when I needed a larger room. I cant say enough about there service and products. Made moving easy and having a storage. They act and treat you like a customer and that has been amazing.

Évaluation :

5

My move out date was 8/1 actually and not 8/6. But the team was short staffed that night and busy. The nice blonde lady in her late 30's(didn't catch her name) got the lobby room caught up at closing while the team was busting their tails on the trucks to close and she definitely knew what she was doing. She gave 5 star service

Évaluation :

5

Workers at the Uhaul at Sherwood are awesome.

Évaluation :

4

I was locked out of my storage unit one time without notice when I was one day late on my payment. That was the only disappointment

Évaluation :

5

The staff and management were a pleasure to work with. Each one always went out of her/his way to help or answer my questions

Évaluation :

5

Great experience very clean storage units. My only complaint it is very hard to get ahold of a live person and/or a person who can make decisions.

Évaluation :

5

Clean, well maintained facility. Will definitely use again for any future storage needs.

Évaluation :

5

Great prices compared to the rest of the area and awesome staff to work with.

Évaluation :

4

Amanda was excellent. The online process was not helpful. I am glad you have good staff at this location.

Évaluation :

4

Your call center was terrible the recording said 5 minutes 45 minutes still no answer my wife called 10 minutes she was connected

Évaluation :

5

Beautiful

Évaluation :

5

The facility was always clean and secure. The management was very helpful especially with forgetfulness in entry code use.

Évaluation :

5

Helpful and personable employees. Easy to reserve, purchase and move in online. Extremely clean and secure as well as a good location. Pricing is the best compared to most commercial sites. I've always had great experiences with this company! Merci.

Évaluation :

5

Everything was online. I asked the clerk in the store a lot of questions but they were not able to let me look at the actual storage space or get me signed up. I did all that online and it was very simple. The place is well lit and very clean.

Évaluation :

5

merci

Évaluation :

5

Thanks for great help.

Évaluation :

5

moved in with my girl friend did not need unit any longer

Évaluation :

5

Jennifer is great. Shout out to her and others there to make our storage experience a good one!

Évaluation :

5

Both General Manager John McDonald and Storage Manager Mark Hansen went above and beyond to meet my needs - arranging for units or a combination of units that provided the storage space I needed and allowing flexibility on move-out dates - all in a good and friendly spirit. I rented 6 storage units and probably as many trucks over the past two years from U-Haul Sherwood and the experience has been overwhelmingly positive. Merci.

Évaluation :

5

Do you have a senior citizen discount on storage units? Do you have a discount for long-term customers?

Évaluation :

5

Clean, secure storage units with easy access and plenty of carts to help transfer items from your vehicle to the unit. Also very friendly staff and reasonable prices on moving supplies. Great job!

Évaluation :

5

I am very impressed with how the whole place is set-up and looks. It even smels nice!

Évaluation :

5

I couldn't have had a better storage unit experience! The manager was amazing, too: understanding, knowledgeable and helpful. Every interaction went smoothly!

Évaluation :

5

Everything was great!

Évaluation :

5

Attendant (John) went out of his way to patiently show me the facility and options.

Évaluation :

5

My belongings were stored for several years and I always felt they were safe and secure!

Évaluation :

5

great customer service

Évaluation :

2

Mark the manager and or supervisor gave my password / code to a person who paid for a unit but was not currently on any contract within the facility. Allowing that person access to the facility, this person then broke into my storage unit and took my safe containing jewlery,, my tools and anything else valuing approximately $5000 o4 more. I later was able to negotiate most of it back since I know this person and this person felt that I owed them personally. When I made the complaint and asked Mark about this he played dumb to the situation and lied to me about it. It wasn't until this same person and I were at this storage facility at the same time, were they able to point Mark out as the person who gave them the password/code. Mark then went on to over exaggerate small situations that I had possibly been wrong in, yet other uhaul customers were doing the same thing. He began speaking to me rudely, threatening to kick me out and ultimately only allowing me access during business hrs, locking my storage units with uhaul locks. This posed a problem for me because I work nights at times and daylight hours were hard for me to work around those restrictions. When my account was restricted I continued to be charged a $10 24hr access fee for months. When I was charged incorrectly for various reasons throughout my stay, he would not correct the error and locked my account to where only him and John, his manager, had access to making any changes or adjustments on my accountI. He took my photo on a cell phone without my permission, assuming I was doing something wrong. And I was NOT! I was infact working very hard to clean up a mess during the moving process where shampoo got all over a box and its entire contents.I feel like it is a complete violation of uhauls policy, if not against the law for a manager or supervisor to give out the code to someone who is not authorized on any account, nor are they an account holder bound by a contract with U-Haul. I have made a formal complaint with U-Haul corporate.

Évaluation :

5

Both John and Mark provided excellent customer service!!!

Évaluation :

5

They went above and beyond helpful... Treated me more like family than a costomer. Awesome staff. Wonderful people. I will always use this facility even if it's not close by. Thank you all!!

Évaluation :

5

Friendly, helpful, knowledgeable staff. Work with me on my needs.

Évaluation :

5

Once again a fantastic storage experience. Seriously, I will go far out of my way to store my items here anytime the need arises. Always have a truck available, great staff, facilities are clean and well maintained.

Évaluation :

5

Great place very helpful and understanding I wouldn't find no other place like this. Thank you Manager McDonald for you service very much appreciated!

Évaluation :

5

Very well run and clean place.

Évaluation :

5

It would be a huge help if you answered your phone rather than sending it to the U-Haul main number. It causes delays, misinformation and wasted time waiting on a representative - who usually can not address the issues in questions.

Évaluation :

4

The staff at this location made everything easier. During times of great upheaval, the people here were very understanding and patient. Amma, the service rep that helped, was fantastic and so was the manager team of John and Mark. Will use this location again ASAP 

Évaluation :

5

I was a little confused about having to arm and disarm the security on my unit. I did not realize I had to enter a code until I tried to access my unit a few days after check-in and an alarm went off. That was the only small issue I've had, and it was clarified when I asked about it at the front. The facility is extremely clean and the staff have been very helpful anytime I've had questions or needed to buy something from the store.

Évaluation :

5

John McDonald and his team are amazing. I've been a frequent renter of large and small trucks. I would like to thank everyone that works in that office. John has an amazing team. I believe other locations could learn a thing or two from how "these guys & gals " run things. Just saying So thank you. Chris Allen

Évaluation :