Customer Reviews for U-Haul Storage of Sherwood

Évaluation :

4

The agent was friendly and helpful. The assigned trailer was still dirty from the previous user, but we did not have time to get reassigned a different trailer so we took it as is. We brought it back cleaner than we got it.

Évaluation :

5

I couldn't have had a better storage unit experience! The manager was amazing, too: understanding, knowledgeable and helpful. Every interaction went smoothly!

Évaluation :

5

The store and truck were both very clean and the employee, Jennifer, was very cheerful, friendly, and helpful. Excellent experience with my rental!

Évaluation :

5

The location was fine. The employees were fine. But there's an internal disconnect! We reserved our vehicle over the phone and we were told we could pick up at 6pm with our phone Ap only to be called the next day, (after we paid for everything) and be told that location doesn't offer after hours pick up so we had to drive 40 minutes to pick up the truck. That was annoying on our part but what was worse was when we were called the day we were moving and told the drop off location that we paid over 100 more to drop off at can't accept a 26' truck. We had just spent all day as y moving and now we're told we have to drive an hour away to drop off the truck! In the end we basically refused and were approved to drop it off where we originally paid to drop it off and they had plenty of room!

Évaluation :

5

Staff was very friendly and the entire rental and return went smoothly.

Évaluation :

5

Nice people

Évaluation :

5

I don't remember who was there but she was very helpful and had a great attitude, friendly, personable made the easy and pleasant She also helped when dropping off. Excellent service à la clientèle

Évaluation :

5

I do not remember being told about a cleaning fee after drop off. Although it was a small fee, it would have been nice to know that there was an additional fee.

Évaluation :

5

There was no damage on the truck, but perhaps the previous renter had driven through some mud which was splashed onto the front doors. I asked a UHaul representative about that and was advised it was not an issue.

Évaluation :

5

Good customer service and the equipment met my needs

Évaluation :

5

Thank goodness for the drop off location redeeming the company for me. The employee who checked me in came up to me as I was checking the truck in and asked if I needed help and actually completed the check in for me. He was extremely friendly and helpful!

Évaluation :

5

Everything was great!

Évaluation :

5

Absolutely love to rent from this facility when I need a rental truck. Everyone on the team there is awesome. John. Mark. Jennifer. Amanie They are the greatest group of people I've ever come across at any U-Haul location

Évaluation :

5

I forget her name (apologize) - but the young lady that helped me was great. Merci!

Évaluation :

5

Excellent customer service!

Évaluation :

5

The drop off was a little awkward... we dropped after hours, and had no idea where to actually park the truck.

Évaluation :

5

Attendant (John) went out of his way to patiently show me the facility and options.

Évaluation :

5

Clean and sanitized. Easiest return ever. Friendly and efficient staff.

Évaluation :

5

General Manager had infinite patience as I stumbled through my move. Staff were friendly and knowledgeable. Recommend.

Évaluation :

5

The two girls working the counter were very helpful and personable, I don't remember their names.

Évaluation :

5

Maybe put what space your rental vehicle is in? Other than that loved my experience!

Évaluation :

5

Third time using this location and it went great again! From the online reservation to the in person pick up and return! I will keep recommending this uhaul business!

Évaluation :

5

This group does a great job.

Évaluation :

1

Explain the cost of 1 999 $¢ Van Turned into 70bucks

Évaluation :

2

We were given the wrong truck and then told it would be OK. That truck had zero gas in it and was dirty. We did finally get the correct vehicle which was clean and gassed correctly. We asked about the drop off location letting us keep a vehicle there for transportation after truck return but she did not even offer to contact them to determine the answer.

Évaluation :

4

The woman that helped me was friendly, competent and expedited the process. All of the above are appreciated.

Évaluation :

5

Nicely done Sherwood. You made truck rental quick and easy. Merci.

Évaluation :

5

This is my 'go to' point of contact for anything uhaul. Friendly, helpful employees who are on the ball and get things done quickly and efficiently.

Évaluation :

5

My son-in-law has used this U-Haul facility and highly recommended that I give it a try. I can't say enough about the quality or the service. Amanda was very helpful and knowledgeable and the gal (I apologize, I can't remember her name began with an A) checked my vehicle in and was efficient and courteous. The entire rental was easy and flawless. I would highly recommend!

Évaluation :

5

Your Sherwood, Oregon office has grown with the expanding community needs but is still able to maintain that personal touch. Continue to provide great service !

Évaluation :

3

Self drop off was easyish

Évaluation :

5

Absolutely the best service ever!

Évaluation :

5

The whole staff is great to work with, this is my go to location

Évaluation :

5

C/S was already unhooking trailer before I even got out of the truck from backing in.

Évaluation :

5

These guys were awesome - from checkout to check in. I've never had such a smooth and quick transaction!

Évaluation :

5

My belongings were stored for several years and I always felt they were safe and secure!

Évaluation :

5

great customer service

Évaluation :

5

I will be back soon for another rental.

Évaluation :

5

Great service on both ends of the rental

Évaluation :

2

Mark the manager and or supervisor gave my password / code to a person who paid for a unit but was not currently on any contract within the facility. Allowing that person access to the facility, this person then broke into my storage unit and took my safe containing jewlery,, my tools and anything else valuing approximately 5 000 $o4 more. I later was able to negotiate most of it back since I know this person and this person felt that I owed them personally. When I made the complaint and asked Mark about this he played dumb to the situation and lied to me about it. It wasn't until this same person and I were at this storage facility at the same time, were they able to point Mark out as the person who gave them the password/code. Mark then went on to over exaggerate small situations that I had possibly been wrong in, yet other uhaul customers were doing the same thing. He began speaking to me rudely, threatening to kick me out and ultimately only allowing me access during business hrs, locking my storage units with uhaul locks. This posed a problem for me because I work nights at times and daylight hours were hard for me to work around those restrictions. When my account was restricted I continued to be charged a 1 024 $hr access fee for months. When I was charged incorrectly for various reasons throughout my stay, he would not correct the error and locked my account to where only him and John, his manager, had access to making any changes or adjustments on my accountI. He took my photo on a cell phone without my permission, assuming I was doing something wrong. And I was NOT! I was infact working very hard to clean up a mess during the moving process where shampoo got all over a box and its entire contents.I feel like it is a complete violation of uhauls policy, if not against the law for a manager or supervisor to give out the code to someone who is not authorized on any account, nor are they an account holder bound by a contract with U-Haul. I have made a formal complaint with U-Haul corporate.

Évaluation :

5

Both John and Mark provided excellent customer service!!!

Évaluation :

1

I rented a truck from you guys on Sunday, the 21st. After using my truck, I returned it. Upon cleaning the truck, I found a loaded firearm underneath the driver seat. A LOADED FIREARM! I called Wilsonville Police and had them come pick up the firearm since I returned the truck after hours. I honestly do not know what to say. My 4 year old daughter could have picked up that firearm and shot herself in the head. I am not sure whether to call a lawyer or the press. I am going to ask the police for an official report and hang on to this information. I would like a full refund on the uhaul for this inexcusable event. If your employees would have done their job, they would have cleaned and found the loaded firearm before letting me use it. I really hope that it did not belong to any of your employees, because that could get you guys in a lot more trouble. I am looking forward to speaking with someone regarding this. My name is Matthew Sala and can be reached at 5039643991.

Évaluation :

5

Service was exceptional. Welcomed as I arrived clear safety protocol apparent. Everything was perfect and I have rented at this location many many times and always impressed. We will be back again and will send my friends.

Évaluation :

5

The workers were upbeat and happy.

Évaluation :

5

They went above and beyond helpful... Treated me more like family than a costomer. Awesome staff. Wonderful people. I will always use this facility even if it's not close by. Thank you all!!

Évaluation :

5

Thank you so much

Évaluation :

5

Maybe have the sales associate go out to the vehicle with me instead of just telling me where it is. This didn't create a problem, but you asked.

Évaluation :

5

This location was very helpful with some of my other equipment needs. Very friendly staff.

Évaluation :

3

Drop key area was full of water. Walked key inside.

Évaluation :

4

We were initially led to believe that we would be picking up the truck at the closest Uhaul location to our home in Wilsonville, EcoShuttle at 25500 SW Grahams Ferry Rd. in Sherwood, OR. After we were told we had the truck rented, we were then told that we would have to pick it up at the location in Sherwood on Tualatin-Sherwood Road. It felt like a bit of a "bait-and-switch". We will not be working with the folks at the EcoShuttle location again! It also took several calls to set up the rental there. At the other end of the spectrum, when we did got to U-haul Storage of Sherwood at 13921 SW Tualatin-Sherwood Rd Sherwood, OR, they were fantastic to work with!

Évaluation :

5

This was my first experience with U-Haul and the professional service team made sure I had everything I needed before and after the move. The vehicle was clean and well maintained. I downloaded the U-Haul app and found this very helpful.

Évaluation :

5

They have fast and friendly service.

Évaluation :

5

Very professional. Quick to check out equipment. We'll run location. Thank you

Évaluation :

5

Maybe make it a little easier to figure out which entrance to use. Was not a big deal.

Évaluation :

5

Great crew and customer service 100 %!!!!!

Évaluation :

3

The app was terrible for pickup and dropoff and I was charged twice and way more than I should have been

Évaluation :

4

This location and their website are VERY user friendly. My only complaint is that we weren't given route options. My husband who drove the truck didn't even stop to use the restroom but we somehow had a mileage overage? Were the miles only calculated from door to door and not from pick up location to the first door then to the next door then to the drop off site? I think the first and last distances were left off. AND it would have been helpful if the rep stated which of the 3 most direct routes he chose for door to door.

Évaluation :

4

I travelled approximately 13 miles. After I completed may use, I topped off the gas tank and was charged for 4 gallons of gas - much more fuel than what I used. Please top off fuel tank before renting it. thank you

Évaluation :

5

Friendly, helpful, knowledgeable staff. Work with me on my needs.

Évaluation :

5

Once again a fantastic storage experience. Seriously, I will go far out of my way to store my items here anytime the need arises. Always have a truck available, great staff, facilities are clean and well maintained.

Évaluation :

5

Great place very helpful and understanding I wouldn't find no other place like this. Thank you Manager McDonald for you service very much appreciated!

Évaluation :

5

Very well run and clean place.

Évaluation :

5

It would be a huge help if you answered your phone rather than sending it to the U-Haul main number. It causes delays, misinformation and wasted time waiting on a representative - who usually can not address the issues in questions.

Évaluation :

4

The staff at this location made everything easier. During times of great upheaval, the people here were very understanding and patient. Amma, the service rep that helped, was fantastic and so was the manager team of John and Mark. Will use this location again ASAP 

Évaluation :

5

I was a little confused about having to arm and disarm the security on my unit. I did not realize I had to enter a code until I tried to access my unit a few days after check-in and an alarm went off. That was the only small issue I've had, and it was clarified when I asked about it at the front. The facility is extremely clean and the staff have been very helpful anytime I've had questions or needed to buy something from the store.

Évaluation :

5

John McDonald and his team are amazing. I've been a frequent renter of large and small trucks. I would like to thank everyone that works in that office. John has an amazing team. I believe other locations could learn a thing or two from how "these guys & gals " run things. Just saying So thank you. Chris Allen

Évaluation :

5

The employees here are very helpful. Storage is clean and easy to move in. Wish they had rv and boat storage.

Évaluation :

5

The manager is always very helpful. It's a great facility, but it would be nothing without him.

Évaluation :

5

The only issue was the ladies rest room, it was out of paper towels the whole day.

Évaluation :

5

John was extremely helpful and always available for questions and planning a move. We look forward to any trips to Sherwood and I will certainly be stopping by to tell him hello. I trusted his information and it never failed me. If I ever need you again. I will be asking him for information first. Thank John for mr please.

Évaluation :

5

Good experience. I'd use it again.

Évaluation :

5

The gentleman that helped me was so helpful and informative . Made the task easy.

Évaluation :

5

John was very professional and efficient.

Évaluation :

5

One of the best customer experiences I have ever had. An extremely well-run facility. Wonderful staff.

Évaluation :

5

Love the cardboard cut out of a security guard by my unit, it's so funny! Makes me laugh. Easy process and totally painless. It's great that carts are available for use.

Évaluation :

5

Very happy with Uhaul, especially the Sherwood location. The staff is always helpful. If you need a great storage unit, I cannot recommend these guys enough.

Évaluation :

5

The manager and staff were so nice to do business with. Very professional. Would highly recommend the Sherwood storage and uhaul.

Évaluation :

5

Lake Havasu City area U-Haul availability was terrible. Reserved truck/and transport then they said customer is keeping. 2nd attempt same thing. 3rd attempt had to drive 3 1/2 hours one way to pick up a smaller truck a day later. Not happy. Sherwood facility was good experience.

Évaluation :

5

Thank you for making it fast, easy, affordable and With access to my belongings on my time.

Évaluation :

5

Thank you for a great service.

Évaluation :

5

John and team were outstanding. A true best of classs Uhaul experience. Merci.

Évaluation :

5

Our needs changed so we had to switch to a unit with drive up access, otherwise we would have stayed with Uhaul.

Évaluation :

4

Only issue was when I arrived to empty my unit bottom side had been pushed or kicked in and a nearby box could have been accessed. It wasn't, thankfully, but I don't know how long it had been damaged as I hadn't been there in at least 3 mo due to COVID.

Évaluation :

5

All went well, except for self check-in on internet which I was not able to complete on line.

Évaluation :

5

Absolutely love to use this haul place to rent trucks and now store some of my sons college stuff. My only frustration was with he truck rental where I only had a little over a 1/3 tank so I needed to get some gas on my way to corvallis and then some more before returning. I would prefer to start with a full tank so I can just fill it back up one time without guessing how much so I can return it with the same amount.

Évaluation :

5

John went above and beyond to help us sign up for our unit and was super informative on how to navigate our way to the unit. It was the best experience I've had so far with renting a storage unit! Merci.

Évaluation :

5

Aside from an initial misunderstanding when my debit card expiration date passed and didn't realize I needed to update them, so I switched to checking account withdrawal, it was all good.

Évaluation :

5

The staff at the establishment was friendly and helpful. I would definitely recommend it to my friends and family.

Évaluation :

5

I had literally less than 24 hours to get down to OR get my daughter off campus at George Fox University. This location was not only local but very friendly an easy to work with once Covid19 shut everything down. They made a tense situation very calm and were so helpful. they understood the local panic and made suggestions that suited us for storage. As a family we agreed they and Uhaul in general will keep our business in the future. UHaul was the first storage company to see the need for storage and offer up first month free for college students. They were weeks ahead of any other similar businesses.

Évaluation :

5

One of the best customer service experiences I've had in a long time. I forget the gentleman who assisted me, but he was incredibly kind and helpful. Y'all are lucky to have someone like that.

Évaluation :

5

Everything was explained when I was taken on a tour. When I brought a load for storage I knew exactly what needed to be done to enter and exit. Everyone was pleasant and helpful which made me feel comfortable to be there.

Évaluation :

5

What a great experience storing at Sherwood U-Haul! Facility is clean and I felt my belongings were safe and secure there.

Évaluation :

5

Good customer service

Évaluation :

5

Smooth move-in process! Great prices!

Évaluation :

5

Facilities are in great shape, staff was always pleasant and helpful, equipment inventory is conducive to getting lots of work done! Kudos to the team for a "well oiled machine".

Évaluation :

5

The online moving process was so easy! Took only a few minutes. The facility itself was so clean and affordable!

Évaluation :

5

Staff made are move easy and the manager was very friendly and understanding of my first time renting a storage unit. The unit was clean and ready to go when we arrived.

Évaluation :

5

Great place! Will use again if I ever need this kind of service again.

Évaluation :

5

storage manager, Mark is so jolly! Just hilarious! The loading docks, elevator and hours of access are perfect for my budget and schedule. Got my first month free and didn't even ask for it!

Évaluation :

5

great

Évaluation :

5

Surprisingly a great experience based on others past.

Évaluation :

5

Everyone was helpful.

Évaluation :

1

I rented a unit for 5+ years and every month like clockwork the assistant manager would call me harassing me for rent when I paid it online every month. Never would I recommend this facility.

Évaluation :

5

I've used U-haul storage and moving at multiple locations and this Tualatin-Sherwood location was the best overall. The manager and her staff were friendly and made me feel like a valued customer.

Évaluation :

5

What a great storage experience! Thank you Sherwood U-Haul!

Évaluation :

2

The signs say a 10x10 for 114,95 heated.. They wouldnt honor that. Also i needed a unit close to elevators due to disabilities and they gave one clear over on the other side of the grounds upstairs.

Évaluation :

5

Amber was extremely knowledgeable and helpful. We received excellent service with everything we wanted.

Évaluation :

4

Quick and efficient. Loved the online reservation!

Évaluation :

5

The storage facility was very neat and clean with convenient restrooms inside. The staff were very courteous and helpful in ensuring that everything was satisfactory.

Évaluation :

5

Bother Antonio and Amber are amazing managers! They bust their butts to keep that place running!

Évaluation :

5

We had a unit for three years and never had any issues with U-haul. Finally got a big enough shed for our downsized home that everything now fits here on our lot. Good rates, clean. Thank you.

Évaluation :

5

Best storage place ever!!

Évaluation :

5

Amber, is and excellent manager, very customer friendly and professional at all times!!!

Évaluation :

4

Helpful staff.

Évaluation :

5

The staff was spot on and very helpful. Very clean and well kept facility.

Évaluation :

5

Excellent experience for us!! Convenient, accessible and secure. Staff helpful when needed. Also reasonable prices for longer term renters.

Évaluation :

5

Very clean facility.

Évaluation :

5

Very good customer service and worked with me on my move in date and truck rental. 5 stars

Évaluation :

3

Units being divided made difficulty storing.

Évaluation :

5

Thank you for an enjoyable experience.

Évaluation :

5

Manager Amber is the BEST!!!

Évaluation :

5

when i didnt end up liking unit chosen they let my bf help me (authorized entry) cause i was at work. All staff very friendly helpful and just great people!! Keep them around they do great job

Évaluation :

5

Great facility. Clean, secure, indoor, climate control… and I love that there is a place to put donation items that others can take from.

Évaluation :

5

nice place

Évaluation :

4

The woman (Rachel) was extremely helpful and informative with the entire process. I would recommend using your U-Haul facilities for any storage needs.

Évaluation :

5

Amber dropped everything to assist me and get me taken care of. Sheer professionalism and excellent service. She put me at ease due to my rowdy toddler acting up, and didn't make me feel unwelcome.

Évaluation :

5

Superb "product" at a terrific price! Mark Hansen is the best!

Évaluation :

5

Merci

Évaluation :

4

little bit of confusion when checking in but overall good service, very clean facility

Évaluation :

5

The GM was the one to set up my storage unit account. Very friendly and personable. So far all the staff I have had contact with have been helpful and understanding.

Évaluation :

5

Great facility and friendly staffs.

Évaluation :

5

The staff was very friendly and helpful. The storage facilities are very clean and well thought out. My overall experience was very positive and helped to make the burden of moving more palatable.

Évaluation :

5

nice place

Évaluation :

1

ALL of my belongings are sitting in the hallway at Uhaul, Unit was not left unlocked for me. Manager couldn't come in to unlock. I had already paid the mover to help me unload. BAD situation.

Évaluation :

5

The first several questions don't apply to me as I didn't go into the facility. Everything else was good. I do want to thank you for fitting me in for delivery on very short notice. It saved me cash

Évaluation :

5

It was a fairly busy Sunday afternoon but the staff seemed to multi task well. Was able to secure a storage unit, unload and then return the truck. We drove from south of LA so we were tired and done.

Évaluation :

5

Freaking awesome...... period

Évaluation :

4

Good place, good people rented there for years

Évaluation :

5

It was helpful to have this place to keep stuff while we moved. We had the 24 hr access which we used most every time we needed to go in. Very convinient.

Évaluation :

5

Thank You... Your staff was always nice and very professional. Facility was always clean and organized...

Évaluation :

2

Had to take issue to corporate before issue was resolved with an adequate solution

Évaluation :

5

Like the indoor storage. Great facility

Évaluation :

5

Would definitely recommend.

Évaluation :

5

Excellent

Évaluation :

5

A great professional operation. Really appreciate this business resource in my community.

Évaluation :

5

Very helpful getting me the things I needed

Évaluation :

4

Everything was great with the exception on the autopay sometimes not taking out on the day requested. There is more but I will try to type better

Évaluation :

5

Awesome!

Évaluation :

5

??

Évaluation :

5

The storage facility and its staff are excellent. If I call and they are unable to answer (meaning that I get re-routed to the sub-par answering service), they always call back to follow up!

Évaluation :

5

Very friendly and helpful staff and a nice facility

Évaluation :

5

Very responsive and helpful

Évaluation :

5

Great storage facility and staff was very helpful.

Évaluation :

5

Never any problems and the facility was always clean.

Évaluation :

5

I was very pleased with the staff, both at the front desk, as well as the fact that I was called and advised that I had not locked my unit securely. I appreciated that, very much.

Évaluation :

5

I did not see facility. They were responsible for storage/delivery of my U-boxes-they did an excellent job! Boxes in great shape! Delivery and pick up of boxes was done at time said. Great job!

Évaluation :

5

Great help. Good deal compared to other companies.

Évaluation :

4

n/a

Évaluation :

5

thanks to all the staff .. this was a quick convenient solution for me.

Évaluation :

5

Quick efficient and friendly staff

Évaluation :

5

Really appreciate the warm clean bldg where my storage unit was. Also that it was well lit.

Évaluation :

5

Loved the facilty and the carts!!!! Employees are efficient and super friendly

Évaluation :

5

I have used u-haul for years. This is one of the best in the business. Security excellent, cleanliness excellent. Personnel always willing to go the extra mile to insure your satisfaction.

Évaluation :

5

Merci.

Évaluation :

5

Sherwood is a convenient location!

Évaluation :

5

The staff very helpful and I feel my unit is secure.

Évaluation :

5

Highly recommend

Évaluation :

5

Very good place

Évaluation :

5

Thanks

Évaluation :

5

Great experience for over two years at this location. Antonio and the rest of the crew, were always helpful and fast. Nicely done.