Customer Reviews for U-Haul Storage of Sherwood

5 515 évaluations

13921 SW Tualatin-Sherwood Rd   Sherwood, OR 97140
(FREE MONTH OF STORAGE!)

(503) 925-6443

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 925-6443

13921 SW Tualatin-Sherwood Rd
Sherwood, OR 97140
(FREE MONTH OF STORAGE!)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave W. 
Évaluation :
5

The cab was noisy and the driver's door had a rattle.

Kyle B. 
Évaluation :
5

Great friendly people, really nice truck

Carol R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia S. 
Évaluation :
4

Only issue I had was the difficulty to have my ID photo taken using uhaul web sight. That took me over an hour and I almost just gave up and look for a different company to do business with because of this difficulty.

Mark E.  |  Online Move In 
Évaluation :
5

Improve your computer system during pickup. I reserved on line but still spent more time picking up the truck at the location then the actual time I spent reserving the truck online. Computers kept freezing hindering the pickup time. If you are going to use computers during checking then upgrade your systems and hardware.

Elizabeth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

OMG! So easy and such a friendly guy!

Leola B. 
Évaluation :
5

Fast, friendly and professional

David K. 
Évaluation :
5

The person who helped me was very friendly, greeted me when I came in and even though she was busy. I felt valued as a customer

ERIK LESTER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN L.  |  Expérience générale 
Évaluation :
5

I went into the office to get help setting up the unit. It was very easy, very pleasant experience. EXCELLENT customer service!

Deborah D.  |  Online Move In 
Évaluation :
2

I am extremely frustrated weigh my recent uhaul experience. This company did not respect or value my time and I will not be using this company again. I requested a drop off date and called to confirm this date, 2 days later I received a message stating that I had not confirmed this drop off date, which I had already done. With that message I was threatened that I would have to pay a $50 reschedule fee because you claimed that I had not confirmed that drop off date. You were also late on the pick up date of my box which you changed multiple times. In the future I recommend clear and upfront communication to clients.

Sofia C. 
Évaluation :
3

The equipment was well maintained but the truck engine made some "interesting noises" and minimal power. I was glad that I was just using this thing for a short around-town move.

Thomas R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg J. 
Évaluation :
5

Robert was great and super helpful; great attitude.

Kevin M. 
Évaluation :
5

Prompt, polite and professional. I will use Alain if necessary.

Patricia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Only issue I had was your employee failed to tighten the hitch onto the ball. As I loaded the trailer disconnect from the vehicle.

Chris T. 
Évaluation :
4

Good place

Daniel M. 
Évaluation :
3

Better signage how to get into the place. It's one way. It also took over 40 minutes to drop off our rental. No one was there to take in the van and we had to wait. Also there should be better signs that it is one way.

Joshua V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN S. 
Évaluation :
5

Best uhaul location, and best group of staff members, I rented a dolly for 24 hours to help with my move to Eugene, on Sunday morning Robert let my dad return it 20 mins before opening. Best group of employees I've ever worked with!

parker M. 
Évaluation :
5

Nothing really. I was very satisfied with the service and experience. What would help in the future maybe is this. A way for the customer to how how much gas to put in based on miles being used. Currently you put some then turn the engine to check then ask fit the check etc. There must a better way. At the same time if I rented the truck with 3/4 full I don't wAnt to gas station to fill up the tank. Otherwise all was good. Thanks

Yazid B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAJAHAT H. 
Évaluation :
4

I had a return time of 2pm but the person returning the truck tested positive for covid that same morning. I had to drive from out of town to return the truck myself. The return was late and I was charged additional mileage and an extra days rental. The lack of concern from uhaul employees at the general customer support number was discouraging. Not having a covid positive driver return the truck was a benefit to uhaul employees only. There should have been some concession made for these circumstances.

Daniel R. 
Évaluation :
5

Great service with the staff member who helped me.

Woody L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
5

Robert was very polite and helpful. Ashley was nice and knowledgeable when I called to extend my contract hours.

Bradley N. 
Évaluation :
5

It was great doing business with you.

Heidi Mary T. 
Évaluation :
5

The gal that helped us check in was very helpful and went above and beyond. I believe that she could be the manager of the Sherwood u-haul. Was given a unit that was upstairs without an elevator. I'm unable to climb stairs and she was able to find a unit by going physically to check to see if it was empty and then assigned us that unit which was with an elevator. Again above and beyond!

Vickie E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
5

I was helped by Robert Chioino when I picked up the trailer, and when I brought it back. Robert did a fantastic job. Very knowable, and friendly. He provided excellent customer service. It was a pleasure to deal with him

Scott H. 
Évaluation :
5

No improvements! I appreciate Robert going the extra mile to help extend the time that I needed to return the truck and working with me on finding the location of the West Linn landfill. Merci.

Greg B. 
Évaluation :
5

After we dropped off our UHaul truck, our van's battery died so we couldn't drive home. One of the managers helped give us a jump with her personal battery pack. She was awesome! Great customer service! 

Margaret M. 
Évaluation :
5

It's always a good experience to visit the Sherwood uhaul

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larie B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
3

All windows were very dirty and front of van covered in bugs. Would preferred Ted windows to be attempted to be cleaned. Other than that truck was ready to go.

Andrew W. 
Évaluation :
5

Great service... thank you

Nick V. 
Évaluation :
5

Very helpful staff with reservations and equipment, patient and considerate.

Leslie M. 
Évaluation :
5

It was a pleasure working with the young men at this store.

Janet H. 
Évaluation :
5

Got great efficient and professional service! Very friendly employees.

Scot G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

The truck had a little garbage in side

GAIL P. 
Évaluation :
4

What great service. Friendly and attentive. Drop off staff set a great example of customer service that uhaul should demonstrate.

Brian C. 
Évaluation :
5

The lady who helped me was awesome. Very friendly and willing to help. I had never hooked up a trailer before and she showed me the way. Class act in service.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kachina A. 
Évaluation :
5

The staff was very professional and friendly. I was amazed at how clean the bathroom was. I have been at other locations that were nasty. Thankyou

JAIME M. 
Évaluation :
5

Outstanding job by the entire team!!!!!

ANTHONY T. 
Évaluation :
1

Drop the unit off 5 Hours before the check back time and charged $20.pm service! Joke! Will not use the company again! You should review your customer service model!

Jeffrey C. 
Évaluation :
1

After using this site multiple times over the past few years, I would strongly recommend to anyone to AVOID this location.They are grossly understaffed, so much that I had to wait 45 mins. for a rented trailer to be turned in and disconnected from my truck. I've always made reservations in the past, with plenty of time in advance, and yet my last transaction reservation had to be changed at the sales counter to return the trailer a day earlier than I had reserved. (without a warning to me in advance) due to "over booking"... It turns out the overbooking story was not the truth, as the next morning, the complete fleet of trailers was still in the parking lot. Again, do not use this location. It's not worth the repeated frustration.

Joseph H. 
Évaluation :
3

We were rescheduled on the both the pick up and delivery dates when it was impossible to accommodate those delays. Our movers were put out also by these changes. Our box was scheduled to be delivered between 11 and 1 pm. A Rep called me to say the delivery may be slightly delayed without giving a new time window. The delivery was at 6:40 pm. The poor movers were on standby all day. This was a difficult business transaction for us.

Jon M. 
Évaluation :
5

Outstanding service and “can do” attitude! I arrived right before closing and the team went above and beyond

Bruce B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gayle J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
1

U-Haul continues its dive to the bottom. The rudeness I encountered at this location was incredible. People in prison are treated better than your employees treat customers. I will not use U-Haul again.

CLAY F. 
Évaluation :
3

The information that I got from the front desk was wrong about a refund however i did get the refund i was due but it didn't go down as it was meant to

Tim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
1

Notify me if I have a unit or not when I reserve. Don't put me on a wait list. Unprofessional and refusing to use technology litterally every one of your competetors uses. Awful experience. Don't let me reserve a truck for 6:30am pickup if I camt actually pick it up until 7am. Useless company.

Corbin P. 
Évaluation :
3

Trailer renter beware, dimensions may not be as advertised. It turns out the 5'x8' open utility trailer is not actually 5' wide on the inside, it's approximately 4,5' wide. The 5' dimension appears to be to the outside edge of the rails, which is an unusual way to dimension a trailer to say the least. This was surprising to me and to your associate, who was very nice and helpful. However, I wasted an hour of my time and paid U-Haul $19 for the pleasure of driving the trailer two miles down the road and back because what uhaul calls a 5' wide trailer will not fit a 4'9" wide pallet. Very irritating.

BLAKE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juli W. 
Évaluation :
4

Could not get app to work to check truck in. At 5:25 pm. The faculty closed at 5. Truck was due at 6pm. Staff came out and said they would take care of it being checked back in.. the staff did. Not and was charged another day. Spent 1/2 hour on the phone so as not to be billed for 2 days

Eugene S. 
Évaluation :
3

So many issues. 1) Was ask if I would switch to a truck/trailer due to low volume of trucks. Then was lied to about the capacity of the offered combo. Truck was 1650 cubic feet, combo was 1100. 2) Was told two days before pickup that the only truck was the other side of town. 3) Was told the day before that the truck was not available. 4) After calling and waiting on hold for 25 minutes was told there were 3 trucks 20 minutes away. 5) They wanted to charge $24 dollars for a box that had $19,95 literally printed on the box. DEFINITELY WOULD NOT RECOMMENDED.

Barry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nestor M. 
Évaluation :
3

Make sure there are enough employees at the start of the day. Create a better technological system that isn't so slow

Brian Z. 
Évaluation :
5

The people at this location are wonderful. Make sure to be thorough and prepared with what you want from them. Or else you could be losing out on some great deals later on (depending on their busy season ).

Andrew S. 
Évaluation :
3

Have used this location many times. Only had one agent working the desk, I rented a trailer so had to use the desk, not the mobile ap. Had to wait 45 minutes to be helped. Unacceptable wait time

THOMAS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KALEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS N. 
Évaluation :
3

I am disappointed for being charged an extra $14 for a 20-28 minute truck return. ! was never told or even suggested by any rep that this was the way business is conducted. I rented a truck and a storage unit to move across country last year in July. Had zero issues. I will be back soon to finish my total moving experience here in your area. I also feel it be the right thing to be reimbursed the $14 to my card.My phone is 517.688.3660. and Dave Kenaan is my name. Thank you for considerations on this matter.

DAVID K. 
Évaluation :
5

Amanda was excellent. While it was not clear why we weren't at the correct location for pickup, she handled the transfer and got us on the road in great shape.

Laurie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

caleb S. 
Évaluation :
5

Sergio helped us out he was very professional Amanda graciously gave us a partial refund sincere we were bumped from a guaranteed reservation at the Tigard store. Next time we'll return to the Sherwood store thank you.

Todd E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
4

The gentleman who checked me back in (name started with a J) was excellent. It is rare to see the kind of customer service attitude he has these days, almost anywhere. He seemed genuinely happy to help me check in my trailer. Well done.

Daniel B. 
Évaluation :
5

From start to finish I was very impressed with the process. Robert Chionino got me set up in about 5 minutes (while helping another client at the same time). He is a very professional, polite and skilled young man, I would keep my eye on him if I were you, he has potential. The vehicle was the cleanest truck I have ever rented. Drop off was incredibly easy. Bottom line, have already told several people about my positive experience. I hope they use the Sherwood U-Haul for any future needs. Well done by all.

Mike J. 
Évaluation :
4

billing. The quote , the transaction receipts and my credit card charges dont relate to each other And of course the cc charges are higher than the quote The arrival was scheduled 7/22. If you couldnt make that date you should have been updront. Before the box left NJ i get a call from uhaul wanting the box number for me ??? This made me wonder whether inwas getting my box. I flew across country to be there on 7/22 to find out it would be delayed until 8/1 and since i live on the eat coast this was more than inconvenient and costly. then a few days later it was rescheduled to 8/8.... and then i got 2 texts one scheduling 8/1 and one 8/8. And after i got the box on 8/1 uhaul is still calling me about dropping off the box 8/8..... too many people working the same problem and you changed the shipment number and at least 3 times you wanted a picture of the dropoff spot... what are you doing with the pictures im uploading..... The very worst thing about the move was the uhaul recommended movers .. everything i packed is fine what they handled not so.... they didn't tie down anything .... they wanted to carry furniture unwrapped because they could get a better grip.... i had to stop them from sliding a wood piece of furniture down wood steps... and then they decided not to put the piece upright but slide on the bottom if the Ubox.. not tied down furniture slid causing some damage I had to instruct then to put the heavy book box on the bottom and boxes marked fragile above. Out of all the moves i have had these were absolutely the dumbest movers ever. I had to repack everything the next day..... so i hope you will take off taj and Bro movers unfortunately they will probably pop up with another name

Joan C. 
Évaluation :
1

Selectively misrepresented the gas gauge in order to charge me an extra $30 Was given keys to wrong truck initially and no physical paperwork. Next time I move, Uhaul will not be in the equation.

Alex S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael C. 
Évaluation :
4

Incredible customer service from the store manager and the associate that checked me in!!

Todd R. 
Évaluation :
4

The online check in for contactless rental was worthless. I gave up after 15 minutes and went the traditional route. I wouldn't waste my time with that option in the future.

Stephen Z. 
Évaluation :
5

Wash the wind shields and it would have been a great experience. Really enjoyed how helpful and friendly the staff was when I was in the store.

Koby W. 
Évaluation :
5

They forgot my furniture dolly at first but grabbed one for me very quickly. Great location.

Graham S. 
Évaluation :
1

The Uhaul we received was behind other ones ready to go and had to be pulled out. Then it was filthy inside and out. The cargo area was dirty on the ground with something sticky. The driving area had a lighter, gum, and a phone holder in it. The whole front of the truck and windshield area were filthy and could not see well. The truck was very damaged as well. It has a hole on one side of it! There was extra fees upon pick up, over and beyond the $10 and $5 fees.

ERINNE C. 
Évaluation :
4

Make sure to fix broken equipment prior to renting out. Door got stuck halfway through trip and almost didn't get closed.

Dawn B. 
Évaluation :
5

The person that helped me (I believe he said his name was Robert?)....Amazing job and would recoimmend him anytime. 3

JON W. 
Évaluation :
3

Equipment was clean, but the running lights on the trailer didn't work. Turn signals and brake lights worked though. I was charged for three days, but returned the trailer in under 24 hours. It took a few days to get the refund of the two addition as l days I was erroneously charged for.

Wayne B. 
Évaluation :
5

Great staff….pleasant and very helpful.. great experience!!

tom L. 
Évaluation :
5

Went well. Fairly easy! Worked quick and easy for us! Merci 

john F. 
Évaluation :
4

Everything was great, and the rotating manager who assisted me was extremely helpful. There was another staff member there earlier in the day that was the opposite of helpful, but the gentleman that helped in the afternoon more than made up for it. The stored contents which were there for 4+ years were all in good condition, except for a wool rug that was not wrapped and had moth damage. This was frustrating, though a number of silk rugs and silk items stored in the same unit were luckily fine. I'm not sure how this happened, and I know that one year into storage, everything was fine. In the future, I would definitely wrap any consumable materials and pack them with desiccants for long-term storage, as I had with the other wool rugs.

gary h.  |  Expérience générale 
Évaluation :
4

Having the pickup location an hour up and back was not convenient since we had moving helpers coming to help us move and the U Haul computers weren't working. We were late getting back and luckily my husband went ahead in the car to catch the helpers and it worked out but it was very nerve wracking.

Nancy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

micheal S. 
Évaluation :
1

Initially, I was charged a cleaning fee of $25 which I refused. When I was billed, I was billed for double.

Alexis A. 
Évaluation :
4

Nobe

Mark N.  |  Expérience générale 
Évaluation :
5

The move in process was so easy in the app and my unit was ready for me with a lock inside when I arrived. The only time I needed to speak to U-Haul associates was on truck pickup and to ask how to access the loading dock near the elevators. Wonderfully smooth experience on a really stressful moving day.

Victoria C.  |  Online Move In 
Évaluation :
5

Aucun

MICHAEL C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie L.  |  Expérience générale 
Évaluation :
1

Rented over $1500 of equipment to move from Montana to Oregon, 6/10-6/12. Due to unforseen circumstances, I needed storage for a few things temporarily, I was told I had 2 months free storage. While I was taking care of paperwork, husband was moving things into unit, then I was told, since it was ground floor, not free, so had to pay $79,95 or move stuff. Then last Friday, moved things out, as my husband approached the door, to give notice of move out, someone locked the door in his face! I called immediately, connected to call center, but by Tuesday, they apparently still had not received message, as they called me inquiring if I had moved out or if I wanted to pay for another month. Have used U-Haul in Yakima, WA & Billings, MT with excellent service, but Sherwood & McMinnville (where we had to return equipment) Oregon were the worst customer service I have ever experienced!

tammy s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

miles b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S.  |  Online Move In 
Évaluation :
5

Great place for short or long term storage needs.

Bob K.  |  Expérience générale 
Évaluation :
5

Always a pleasure with whatever business I had with them. So nice and helpful.

Wilda N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louise l.  |  Expérience générale 
Évaluation :
4

Just wish I was prorated when I cleaned out my unit

LINDA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert & Tina B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey O.  |  Online Move In 
Évaluation :
5

Great staff. Very helpful and courteous.

TIMOTHY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RONDA C.  |  Expérience générale 
Évaluation :
3

I moved to a smaller unit to save money, but the price increases made me leave. The back area by the loading dock needs some major work as it looks like a war zone with all the ruts and puddles everywhere.

Martin B.  |  Expérience générale 
Évaluation :
5

Merci.

Marie W.  |  Expérience générale 
Évaluation :
5

The manager Amanda was very helpful and courteous. Made my day better! She was very accommodating. It's was a stressful day of moving and she was very helpful. Thank you for being so kind

Linda K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M.  |  Premières impressions 
Évaluation :
1

I reserved a storage unit and a truck. Online it stated that it was 1 month free rent, with a free lock. Apparently my unit didn't qualify for a free month bc it was on the ground floor, even though online it stated it qualified and when I called prior to arriving was reassured that it qualified for a free month of rent. When I came in to complete my reservation he stated that there were no ground floor units available, even though that is what I reserved online. The form to be completed for storage I had to fill out 3 separate times because they wouldn't accept the secondary contact person as someone in the same house, my secondary phone # couldn't be my work number because it had an extension. I then came to get into my unit, and there was a green zip tie on my door, which due to having a disability (MS) I could not get it off without having a pair of scissors. I asked one of the workers if he had something to remove it and he was incredibly rude, and said "maybe try using your hands, it pulls right off" mind you we were in the other side of the building from where my unit was when I located him, he then made me walk all the way down there to watch him pull it off. Great for you, but I physically cannot pull it off and make certain movements with my hands due to my MS. This is an obstacle I face daily and can be incredibly frustrating when your hands don't work the same way as someone else, but this just rubbed that in my face of a day where I was already having a challenging time. He grabbed the lock in the package handed it to me and yet again I'm faced with the predicament of having to open a package and the inability to do so because of my disability, I don't have the strength to be able to do many things with my hands. So he took the lock opened it and then handed it back very abrasively. I said thank you I appreciate your help, I didn't get a response, so I said thank you a little louder in case he didn't hear me, and he just kept his back turned and kept walking shaking his head. When I first got to the storage, I had an issue with the keypad not recognizing my code and he said "it's works just fine, if you use the right code box." This man was the rudest individual, and could have simply handled this situation by just taking the tag off for me (saying oh sure I can grab it for you, no problem) instead of making me walk and make two extra trips empty handed with my 4 year old son I had with me, and that would have been that. He was extremely rude, inconsiderate, Condescending, and Far from efficient in his attempts to help and made it very well known he was annoyed and didn't want to assist. I will not be recommending this location to anyone. Overall this was not a pleasant, or easy experience whatsoever. Worst customer service!

SARAH ANN F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOLA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG ROBERT N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Online Move In 
Évaluation :
5

Nice people and willing to work with you.

Steven S.  |  Expérience générale 
Évaluation :
2

Manager right on top of his worker and making the process very slow if it wasn't for the free month I don't thing I would have choice uhaul

Albert Q.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaleb L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeannette A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Z.  |  Expérience générale 
Évaluation :
5

Easy process and no issues!

Daniel L.  |  Expérience générale 
Évaluation :
5

Stored my stuff here for a long time and had the best experience. They never raised the monthly rates which is what made me stay there. Sad to go but I'm moving. Definitely would recommend to other people.

Jurean L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Premières impressions 
Évaluation :
5

Well kept facility. Love the furnishings recycle center! Manager is genuinely friendly.

tina r.  |  Premières impressions 
Évaluation :
5

I would just note it was not clear to me that I needed to reenter the building access code when I left the facility. I did request a clarification from on-site personnel and will reenter my code when I leave after my visit.

Lavonda D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S.  |  Premières impressions 
Évaluation :
5

Wish I could rate my experience 10 stars! Mark was awesome!!

Todd N.  |  Premières impressions 
Évaluation :
5

First of all, I would like to say thank you so much Mark for making the last 9 months as painless as possible both emotional and financial. Mark is the manager and he was very understanding and went above and beyond for me. The staff was positive and always helpful. I would definitely recommend SHERWOOD U-HAUL for all your moving and storage needs. Thanks C. L. N.

CHRISTIE LOUISE N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dane M.  |  Expérience générale 
Évaluation :
4

Great people

james d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal M.  |  Expérience générale 
Évaluation :
5

We needed a short term storage unit and were happy with our experience at the Sherwood facility. The staff was helpful and made a stressful time easier. We would definitely recommend this location.

Trasie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N.  |  Expérience générale 
Évaluation :
5

Mark was immediately understanding, accommodating and friendly! He listened politely, adjusted accordingly and made my frustration dispense! While I am new to the whole condo storage concept, the facility was very clean, accessible, and manageable! KUDOS MARK

Gretchen H.  |  Premières impressions 
Évaluation :
5

Met our every exception we had, would use again.

GREGORY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lori r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virginia A.  |  Online Move In 
Évaluation :
5

The staff there was very helpful when we were stressed and moving. They really made a difference. We ordered to small of a unit and they were super helpful when I needed a larger room. I cant say enough about there service and products. Made moving easy and having a storage. They act and treat you like a customer and that has been amazing.

Desjawn W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA_COFFEE CREEK M.  |  Premières impressions 
Évaluation :
5

My move out date was 8/1 actually and not 8/6. But the team was short staffed that night and busy. The nice blonde lady in her late 30's(didn't catch her name) got the lobby room caught up at closing while the team was busting their tails on the trucks to close and she definitely knew what she was doing. She gave 5 star service

Matthew G.  |  Expérience générale 
Évaluation :
5

Workers at the Uhaul at Sherwood are awesome.

Dane M.  |  Premières impressions 
Évaluation :
4

I was locked out of my storage unit one time without notice when I was one day late on my payment. That was the only disappointment

Gerald B.  |  Expérience générale 
Évaluation :
5

The staff and management were a pleasure to work with. Each one always went out of her/his way to help or answer my questions

ROBERT G.  |  Expérience générale 
Évaluation :
5

Great experience very clean storage units. My only complaint it is very hard to get ahold of a live person and/or a person who can make decisions.

Tanya G.  |  Expérience générale 
Évaluation :
5

Clean, well maintained facility. Will definitely use again for any future storage needs.

Shannon O.  |  Expérience générale 
Évaluation :
5

Great prices compared to the rest of the area and awesome staff to work with.

Jeff R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patty M.  |  Expérience générale 
Évaluation :
4

Amanda was excellent. The online process was not helpful. I am glad you have good staff at this location.

Stephen G.  |  Online Move In 
Évaluation :
4

Your call center was terrible the recording said 5 minutes 45 minutes still no answer my wife called 10 minutes she was connected

lyle B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDSAY LEE B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynette M.  |  Online Move In 
Évaluation :
5

Beautiful

Michael L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uatataiza K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araceli R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dongjun R.  |  Online Move In 
Évaluation :
5

The facility was always clean and secure. The management was very helpful especially with forgetfulness in entry code use.

Michele W.  |  Expérience générale 
Évaluation :
5

Helpful and personable employees. Easy to reserve, purchase and move in online. Extremely clean and secure as well as a good location. Pricing is the best compared to most commercial sites. I've always had great experiences with this company! Merci.

Shayne S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chardonnay V.  |  Expérience générale 
Évaluation :
5

Everything was online. I asked the clerk in the store a lot of questions but they were not able to let me look at the actual storage space or get me signed up. I did all that online and it was very simple. The place is well lit and very clean.

Kenneth B.  |  Online Move In 
Évaluation :
5

merci

Clifford S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelly b.  |  Expérience générale 
Évaluation :
5

Thanks for great help.

Eric W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA H.  |  Expérience générale 
Évaluation :
5

moved in with my girl friend did not need unit any longer

DAVID M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M.  |  Expérience générale 
Évaluation :
5

Jennifer is great. Shout out to her and others there to make our storage experience a good one!

Deborah M.  |  Premières impressions 
Évaluation :
5

Both General Manager John McDonald and Storage Manager Mark Hansen went above and beyond to meet my needs - arranging for units or a combination of units that provided the storage space I needed and allowing flexibility on move-out dates - all in a good and friendly spirit. I rented 6 storage units and probably as many trucks over the past two years from U-Haul Sherwood and the experience has been overwhelmingly positive. Merci.

David E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ETHAN W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine s.  |  Expérience générale 
Évaluation :
5

Do you have a senior citizen discount on storage units? Do you have a discount for long-term customers?

DOUGLAS H.  |  Premières impressions 
Évaluation :
5

Clean, secure storage units with easy access and plenty of carts to help transfer items from your vehicle to the unit. Also very friendly staff and reasonable prices on moving supplies. Great job!

Mark O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley J.  |  Premières impressions 
Évaluation :
5

I am very impressed with how the whole place is set-up and looks. It even smels nice!

Jason D.  |  Online Move In 
Évaluation :
5

I couldn't have had a better storage unit experience! The manager was amazing, too: understanding, knowledgeable and helpful. Every interaction went smoothly!

joelle m.  |  Expérience générale 
Évaluation :
5

Everything was great!

Corey B.  |  Expérience générale 
Évaluation :
5

Attendant (John) went out of his way to patiently show me the facility and options.

vincent r.  |  Premières impressions 
Évaluation :
5

My belongings were stored for several years and I always felt they were safe and secure!

Robin A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debrah A.  |  Premières impressions 
Évaluation :
5

great customer service

Gary S.  |  Premières impressions 
Évaluation :
2

Mark the manager and or supervisor gave my password / code to a person who paid for a unit but was not currently on any contract within the facility. Allowing that person access to the facility, this person then broke into my storage unit and took my safe containing jewlery,, my tools and anything else valuing approximately $5000 o4 more. I later was able to negotiate most of it back since I know this person and this person felt that I owed them personally. When I made the complaint and asked Mark about this he played dumb to the situation and lied to me about it. It wasn't until this same person and I were at this storage facility at the same time, were they able to point Mark out as the person who gave them the password/code. Mark then went on to over exaggerate small situations that I had possibly been wrong in, yet other uhaul customers were doing the same thing. He began speaking to me rudely, threatening to kick me out and ultimately only allowing me access during business hrs, locking my storage units with uhaul locks. This posed a problem for me because I work nights at times and daylight hours were hard for me to work around those restrictions. When my account was restricted I continued to be charged a $10 24hr access fee for months. When I was charged incorrectly for various reasons throughout my stay, he would not correct the error and locked my account to where only him and John, his manager, had access to making any changes or adjustments on my accountI. He took my photo on a cell phone without my permission, assuming I was doing something wrong. And I was NOT! I was infact working very hard to clean up a mess during the moving process where shampoo got all over a box and its entire contents.I feel like it is a complete violation of uhauls policy, if not against the law for a manager or supervisor to give out the code to someone who is not authorized on any account, nor are they an account holder bound by a contract with U-Haul. I have made a formal complaint with U-Haul corporate.

Amanda C.  |  Expérience générale 
Évaluation :
5

Both John and Mark provided excellent customer service!!!

Angelo M.  |  Expérience générale 
Évaluation :
5

They went above and beyond helpful... Treated me more like family than a costomer. Awesome staff. Wonderful people. I will always use this facility even if it's not close by. Thank you all!!

Debra M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon O.  |  Premières impressions 
Évaluation :
5

Friendly, helpful, knowledgeable staff. Work with me on my needs.

Ross C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sondra D.  |  Expérience générale 
Évaluation :
5

Once again a fantastic storage experience. Seriously, I will go far out of my way to store my items here anytime the need arises. Always have a truck available, great staff, facilities are clean and well maintained.

Josh C.  |  Expérience générale 
Évaluation :
5

Great place very helpful and understanding I wouldn't find no other place like this. Thank you Manager McDonald for you service very much appreciated!

miguel r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liam H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy G.  |  Expérience générale 
Évaluation :
5

Very well run and clean place.

kevin l.  |  Expérience générale 
Évaluation :
5

It would be a huge help if you answered your phone rather than sending it to the U-Haul main number. It causes delays, misinformation and wasted time waiting on a representative - who usually can not address the issues in questions.

paul l.  |  Expérience générale 
Évaluation :
4

The staff at this location made everything easier. During times of great upheaval, the people here were very understanding and patient. Amma, the service rep that helped, was fantastic and so was the manager team of John and Mark. Will use this location again ASAP 

Anthony A.  |  Expérience générale 
Évaluation :
5

I was a little confused about having to arm and disarm the security on my unit. I did not realize I had to enter a code until I tried to access my unit a few days after check-in and an alarm went off. That was the only small issue I've had, and it was clarified when I asked about it at the front. The facility is extremely clean and the staff have been very helpful anytime I've had questions or needed to buy something from the store.

Eric G.  |  Online Move In