Customer Reviews for U-Haul Storage of Sherwood

4 959 évaluations

13921 SW Tualatin-Sherwood Rd   Sherwood, OR 97140
(FREE MONTH OF STORAGE!)

(503) 925-6443

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(503) 925-6443

13921 SW Tualatin-Sherwood Rd
Sherwood, OR 97140
(FREE MONTH OF STORAGE!)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE EDWARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
3

When I picked up the truck, I was told that the facility closed at 7 PM. When I returned the truck at 5:30, they were already closed, so I did an online checkin.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendi D. 
Évaluation :
5

Easy process and no issues!

Daniel L.  |  Expérience générale 
Évaluation :
3

When I showed up to pickup the equipment they had given my truck to another customer and did not have any equipment for me so they sent me to another location but did not confirm it it was going to be ready so then I had to call customer service and they told me to go to yet another location so it wasn't until the next day that I was able to get the truck which delayed everything by a full day - it was NOT a good experience.

JENNY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
2

We reserved a truck in Sherwood, but were told the morning of the move that the truck wasn't there. We ended up having to drive to Gresham (1hr each way). I was promised a 50 $refund and 50 free miles. I have yet to see either one of those……..? Lisa Bingham

TRACY LEE R. 
Évaluation :
5

Stored my stuff here for a long time and had the best experience. They never raised the monthly rates which is what made me stay there. Sad to go but I'm moving. Definitely would recommend to other people.

Jurean L.  |  Expérience générale 
Évaluation :
3

I found weed and a joint roller under the passenger seat when I got the truck. I had just driven a different uhaul across country and question when this one was maintained last as the gas mileage was horrible and the truck definitely had exhaust issues.

CURTIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD CZONKA D. 
Évaluation :
3

If you have a dispute with the final bill, there is no attempt to accommodate the disagreement. It is you are screwed, get over it!

carl J. 
Évaluation :
5

This location and the people there are terrific. I rent from them regularly, and will go out of my way to use their location, even when others are closer to where I need to go. HOWEVER, I tried to use the corporate ONLINE PICK-UP on Sunday because I needed the truck before office hours. The ONLINE PICK-UP system is HORRIBLE!! I placed my order a few days prior to Sunday - this part went fine: I entered my information, my credit card, and my photos of my drivers license. So far so good. On Saturday, I received a text asking me to enter my drivers license. I thought this was odd since I'd already done that when I placed my order, but OK, did it again. On Sunday when I arrived and fired up the app, I was asked AGAIN for photos of my drivers license! AGAIN! I entered the photos, and then it asked for my credit card AGAIN! When I finally accessed the key and got into the truck, I had to enter the mileage and fuel level - fine, makes sense. Then they asked for photo verification. Minor comlaint: if you're going to ask for a photo for verification, why do I need to enter the information by hand as well? Pick one method so I can move forward. Speaking of moving forward, I tried no fewer than a dozen times to upload the picture of the mileage and fuel, clearing the old photo and retaking it - over and over again. The system simply refused to upload the photo, and therefore would not allow me to the next step in the process, so I could not complete my check in! Furious does not begin to describe what I was feeling. I was on a timeline, and this system had already held me up by 40 minutes. Fortunately, at this point one of the office staff arrive 20 minutes early for his shift. I asked him to review what I was doing and he confirmed that I was doing everything per the instructions. He was nice enough to ope the office early, check me in, and get me on my way. I cannot express strongly enough that if you are going to offer an online check-in service for off-hours pick-up it should, I don't know - WORK!?!?! What a MISSERABLE experience.

SCOT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY JOHN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micki M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALLY JEAN C. 
Évaluation :
5

The U Haul rep I think his name was Jeffery? Was awesome. Met me outside to help get my truck turned in. Went above and beyond because the parking lot was so packed. I really appreciate his demeanor and willingness to help me. Merci encore!

Skyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN DAVID FORS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Premières impressions 
Évaluation :
5

Thank you all for making my move so amazing!

BUJI S. 
Évaluation :
5

Well kept facility. Love the furnishings recycle center! Manager is genuinely friendly.

tina r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Well kept facility. Love the furnishing recycle center! Manager is genuinely friendly.

Tina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON JOSIAH S. 
Évaluation :
5

Easy drop off, the attention was all online, with a clean environment

JOSEANTONIO I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONN TATSUMA S. 
Évaluation :
3

Your after hours assistance for 24/7 returns is ineffective and a waste of time. The app was non-functional. After finding out we weren't trying to book a rental During the call for assistance, the sales person placed us on hold for over 20min during the first try before it became apparent We were not going to get further assistance. The second try the lady was very nice made a comment on our record immediately. I still had to call the following morning to get assistance to avoid an extra charge due to a problem with the app.

JON R. 
Évaluation :
5

Prompt service, very easy and quick pick up and return, attentive and friendly staff.

RENE DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEREK K. 
Évaluation :
5

I would just note it was not clear to me that I needed to reenter the building access code when I left the facility. I did request a clarification from on-site personnel and will reenter my code when I leave after my visit.

Lavonda D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S.  |  Premières impressions 
Évaluation :
5

Wish I could rate my experience 10 stars! Mark was awesome!!

Todd N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy S. 
Évaluation :
4

Additional customer parking would improve the customer experience.

GARY EDWARD M. 
Évaluation :
5

First of all, I would like to say thank you so much Mark for making the last 9 months as painless as possible both emotional and financial. Mark is the manager and he was very understanding and went above and beyond for me. The staff was positive and always helpful. I would definitely recommend SHERWOOD U-HAUL for all your moving and storage needs. Thanks C. L. N.

CHRISTIE LOUISE N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dane M.  |  Expérience générale 
Évaluation :
5

Amanda was amazing. I made reservations at wrong location, she helped me get a van where I needed it. She was ensuring other customers were helped, following up with her employees while taking care of me- without missing a step.

MARISSA LINN B. 
Évaluation :
4

Great people

james d.  |  Expérience générale 
Évaluation :
1

When picking up the truck, the guy gives me a the contract which shows 3/8 of tank of fuel. But it's actually just above 1/4. I took a picture and showed him immediately. He said he would be here the next morning and assured me not to worry about it. I returned the truck at the same night. There was nobody. I followed the instructions of the return process at Huyan.com/share. For six times, it failed every time after I upload a picture - it just wipes out all the information I entered and asks me to share my location, which I already did. I finally gave up and drop the key in the drop box. I called the first thing in the morning. After a 40 minute wait, I was connected and told they had finished the return. Then I found out they charged me 20 $for not filling the fuel to 3/8 - I took the picture when I picked it up and the picture when it was returned. They also charged me 20 $for after hour service! What service did you give? There was nobody when I returned the truck. I have used Uhaul many times at other locations and never had such a horrible experience. I will stay away from this location and use Lake Oswego or Grahams Ferry in the future.

Xiaofeng W. 
Évaluation :
4

The online, after hours return system needs to be fixed. I rented a truck for the second time in three weeks and once again, I could not check the truck back in because it wouldn't recognize that I was directly in front of the building trying to return the equipment.

PATRICK ROBERT D. 
Évaluation :
5

Not happy that I now get 20 emails a day from car insurance agents. You should disclose that one's email would be sold on the market.

Jason M. 
Évaluation :
5

This has been the best customer service I've ever had!

jennifer G. 
Évaluation :
4

have been happy with this location and their equipment on several occasions in the past year. This time was surprised by the new guy at the counter stating my personal car could not be parked in their lot for the 5 hours I was renting a pickup. Huh?! This is on a busy street with no strwet parking for overflow. Sort it out and get the customer messaging right or I will not be a returning customer.

TERESA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD ALAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT STEPHEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

The windshield and mirrors on the truck were very water spotted and dirty. The cab itself was clean and first rate.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSI MICHELLE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

The entire process went very well and I would recommend this location to friends!

June H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford M. 
Évaluation :
5

Amanda was a rock star getting me on the road. Merci.

Brent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade W. 
Évaluation :
5

We needed a short term storage unit and were happy with our experience at the Sherwood facility. The staff was helpful and made a stressful time easier. We would definitely recommend this location.

Trasie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry K. 
Évaluation :
4

the check in drivers license scan was a problem depending on using a cell phone to check in. what if the customer has a cellular carrier that has miserable reception? it's a real problem for check in and paying the movers.

Patrick D. 
Évaluation :
5

I was confused about where to park the vehicle upon returning it. It said bring your equipment here, but I did not consider the truck equipment. I was looking for something that said rental return or truck return. So I parked it in the wrong place, but the person who assisted me was beyond nice about it, so I appreciated that.

Roxanne B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly C. 
Évaluation :
1

I rent trucks at this location on a regular basis. The former GM, John McDonald, was a true gentleman and always upbeat and positive. The new GM, Amanda, is an unhappy, mean and nasty individual who needs to be fired from this positionâ€"she makes her fellow workers and clients alike miserable.

Douglas dighton L. 
Évaluation :
5

Easy checkin and checkout

Willy S. 
Évaluation :
5

Nothing. They were nice and accommodating. Washed our windows too!

Karen D. 
Évaluation :
2

We use this location a lot out of convenience for our business. However, there is never parking for a personal car which makes it really stressful and a overall poor experience. We aren't In a position where someone can just drop us off. We had a few poor experiences with the overall age and maintenance of the trucks, but the real issues is the need to accommodate more parking or we will have to take our business somewhere else :(

Danielle L. 
Évaluation :
5

Rented an auto transport, the trailer was serviceable with new tires. A misaligned fender from previous damage and a tie down chain that was well worn were the only negative issues with the vehicle.

Jim D. 
Évaluation :
5

Quick. Pleasant and professional!

Jill M. 
Évaluation :
1

Evan needs training or shoukd find a new line of work not in customer service. Told me he makes 19 per hour he dosent make enough to type an email or re-assure me i wouldn't be charged instead got additude and he hung up. Van stunk like shit so bad and had animal hair covering entire seat that we did not do our whole intended trip. Had to bring it back and now re coordinating our haul with another service. I should have been comp-ed the entire fee but was still charged for a day of use despite not being able to do our whole move! Lousy service Catherine was nice upon return but really thats it. I will never use u-haul again.

Laura P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
4

Check the truck for cleanliness before you rent to the next person.

ELIZABETH ANNE P. 
Évaluation :
5

Friendly and helpful. You guys were great.

Natha E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon A. 
Évaluation :
5

Team was awesome on both check out and check back in - super communicative when I needed it.1

Matthew G. 
Évaluation :
5

Amanda was great!

MATTHEW JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE BERNARDO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
4

Truck was worn down, dirty and steering was a little loose.

JONATHAN GARY L. 
Évaluation :
3

I rented the trailer for 24 hours from 930am to 930am. I get a call later in the day that they made a mistake with my reservation and I had to bring it back the same day before they closed. I told them I reserved it online for 24 hours and my contact had it for 24 hours. They told me too bad we need it back tonight like it was my fault. The person didn't offer any solution so I had to chang my plans and brought it back earlier than I wanted. In person I tried to get partially reimbursed for their mistake but they told me they can't do anything at the store level.

Karim M. 
Évaluation :
4

Be prepared to wait a bit. I had a truck pick up scheduled for 8:30, and I was admittedly 5-10 minutes late. But I didn't actually end up leaving until 9:15. I had movers at my apartment at 9am. I am not faulting the employees, especially as the person who was helping me was very new and the customer ahead of me was not the easiest, but don't expect to walk in and walk out with a truck, which is what was going to happen in my head. Also, they give you the truck with only 1/4 tank. I had to drive 3 hours with few options for gas in between and had no idea how much I needed so I just filled the tank. You don't get a reimbursed for returning it with more than the 1/4 they gave it to you with. So ask about average miles per gallon and do the math on how much you'll need to get to where you're going.

MONICA D. 
Évaluation :
5

Customer service over the phone was phenomenal your agents are very well trained and Haley helpful. Appreciate their diligence professionalism and knowledge. Had a challenging situation and they took very good care of us.

OWEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

customer service was great, thanks.

JOSE V. 
Évaluation :
4

Nothing the team overall did a great job, most importantly Katherine Sculthorp went above and beyond to help me, unfortunately at the end of helping me she took a fall in your yard when she slip in mud, I hope she is ok, thank you U Haul for your service 😊

PATRICK C. 
Évaluation :
5

The trailer could have washed on the outside prior to pickup :)

Ryan D. 
Évaluation :
5

Another terrific U-Haul experience at Tualatin-Sherwood OR - Thanks Team U-Haul - loved hauling with your new van! - John

JOHN L. 
Évaluation :
1

got the truck....minus the dolly and blankets I paid for. truck had 1/2 a tank of gas.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
3

My rental experience was fine, right up until it came time to return the truck. It was after hours, so I had to attempt to use the Uhaul.com/share website, which utterly failed. After logging in with my phone number and finding my reservation information, the system would not recognize that I was at the Uhaul location where I had rented the truck. I opened every aspect of privacy on my phone and tried a dozen times to “allow” the system to “verify my location”, with no success. After that didn't work, I waited on hold for thirty minutes with the 1-800 “no service” number, where after being told at least 100 times that my call was very important, no one ever answered. A follow up call in the morning, to the rental location, after being billed the extra 20 $“convenience charge” because someone had to check the rental back in, got me nowhere. At first, I was told I was charged the extra 20 $for parking in the truck parking spaces, rather than leaving it in front of the building blocking traffic. After explaining what had occurred and asking for a refund of the 20 $charge, the person I was speaking with was “not authorized” to provide that kind of refund and they would have to speak with their manager and call me back. Needless to say, I have heard nothing from Uhaul about the issue with the website, the inconvenience of being on hold for thirty minutes or the 20 $refund and it's doubtful that I ever will.

PATRICK ROBERT D. 
Évaluation :
5

Great as always

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
5

Super friendly and accommodating. Fast. Easy process after the insane booking process online. Would rather just talk to a person.

Andrew B. 
Évaluation :
3

1. Requested & listed equipment was not inside truck, when I opened the truck at my home - the dolly was missing 2. Please remove rental charge -10 $ for dolly 3. Tried several times to contact the Sherwood office but was on hold for unreasonably long times

STEPHEN D. 
Évaluation :
5

they are always very professional and great to deal with

Michael B. 
Évaluation :
5

EZ load ramp was super helpful allowing me to push fully loaded tool boxes onto the truck.

Henry R. 
Évaluation :
5

Amanda was awesome she answered all my questions and always had a smile!!!!

PATRICIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vernon H. 
Évaluation :
5

the truck still had garbage under the driver's seat and the box wasn't very clean

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES MONROE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE W. 
Évaluation :
4

I think that if your going to make your customers return the trucks with the same amount of gas as when it was picked up, then all the trucks should leave with a full tank of gas. That would make it way easier on your customers, instead of them worrying about refilling it to exactly a quarter tank or whatever it was at when it was picked up.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Z. 
Évaluation :
3

I dropped the vehicle off 7 minutes after closing time. Although it wasn't due until 1:00 p.m.. the next day, I called the location 15 minutes before closing to say I'd be a few minutes late and was told "just drop the key in the mail slot". The following day, I checked my e-mail to find the final bill included a 20 $charge for a drop-off fee. When I called to determine what it was for, I waited on hold for 30 minutes When someone finally answered, I told the person I wanted to discuss the charge, I was told "you'll need to talk to Customer Service" and was immediately put on hold again with an expected wait time of 42 minutes. A very unsatisfactory experience.

BRAD J. 
Évaluation :
5

Truck stunk like cigarette smoke. The app for checking in and out is borderline worthless. It wouldn't allow me to complete the check-in nor the check-out. It would hang or freeze.

Jason T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT CLIFFORD Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

employees were super helpful and nice

SARA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N.  |  Expérience générale 
Évaluation :
5

Mark was immediately understanding, accommodating and friendly! He listened politely, adjusted accordingly and made my frustration dispense! While I am new to the whole condo storage concept, the facility was very clean, accessible, and manageable! KUDOS MARK

Gretchen H.  |  Premières impressions 
Évaluation :
5

Met our every exception we had, would use again.

GREGORY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lori r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virginia A.  |  Online Move In 
Évaluation :
5

The staff there was very helpful when we were stressed and moving. They really made a difference. We ordered to small of a unit and they were super helpful when I needed a larger room. I cant say enough about there service and products. Made moving easy and having a storage. They act and treat you like a customer and that has been amazing.

Desjawn W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA_COFFEE CREEK M.  |  Premières impressions 
Évaluation :
5

My move out date was 8/1 actually and not 8/6. But the team was short staffed that night and busy. The nice blonde lady in her late 30's(didn't catch her name) got the lobby room caught up at closing while the team was busting their tails on the trucks to close and she definitely knew what she was doing. She gave 5 star service

Matthew G.  |  Expérience générale 
Évaluation :
5

Workers at the Uhaul at Sherwood are awesome.

Dane M.  |  Premières impressions 
Évaluation :
4

I was locked out of my storage unit one time without notice when I was one day late on my payment. That was the only disappointment

Gerald B.  |  Expérience générale 
Évaluation :
5

The staff and management were a pleasure to work with. Each one always went out of her/his way to help or answer my questions

ROBERT G.  |  Expérience générale 
Évaluation :
5

Great experience very clean storage units. My only complaint it is very hard to get ahold of a live person and/or a person who can make decisions.

Tanya G.  |  Expérience générale 
Évaluation :
5

Clean, well maintained facility. Will definitely use again for any future storage needs.

Shannon O.  |  Expérience générale 
Évaluation :
5

Great prices compared to the rest of the area and awesome staff to work with.

Jeff R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patty M.  |  Expérience générale 
Évaluation :
4

Amanda was excellent. The online process was not helpful. I am glad you have good staff at this location.

Stephen G.  |  Online Move In 
Évaluation :
4

Your call center was terrible the recording said 5 minutes 45 minutes still no answer my wife called 10 minutes she was connected

lyle B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDSAY LEE B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynette M.  |  Online Move In 
Évaluation :
5

Beautiful

Michael L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uatataiza K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araceli R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dongjun R.  |  Online Move In 
Évaluation :
5

The facility was always clean and secure. The management was very helpful especially with forgetfulness in entry code use.

Michele W.  |  Expérience générale 
Évaluation :
5

Helpful and personable employees. Easy to reserve, purchase and move in online. Extremely clean and secure as well as a good location. Pricing is the best compared to most commercial sites. I've always had great experiences with this company! Merci.

Shayne S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chardonnay V.  |  Expérience générale 
Évaluation :
5

Everything was online. I asked the clerk in the store a lot of questions but they were not able to let me look at the actual storage space or get me signed up. I did all that online and it was very simple. The place is well lit and very clean.

Kenneth B.  |  Online Move In 
Évaluation :
5

merci

Clifford S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelly b.  |  Expérience générale 
Évaluation :
5

Thanks for great help.

Eric W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA H.  |  Expérience générale 
Évaluation :
5

moved in with my girl friend did not need unit any longer

DAVID M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M.  |  Expérience générale 
Évaluation :
5

Jennifer is great. Shout out to her and others there to make our storage experience a good one!

Deborah M.  |  Premières impressions 
Évaluation :
5

Both General Manager John McDonald and Storage Manager Mark Hansen went above and beyond to meet my needs - arranging for units or a combination of units that provided the storage space I needed and allowing flexibility on move-out dates - all in a good and friendly spirit. I rented 6 storage units and probably as many trucks over the past two years from U-Haul Sherwood and the experience has been overwhelmingly positive. Merci.

David E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ETHAN W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine s.  |  Expérience générale 
Évaluation :
5

Do you have a senior citizen discount on storage units? Do you have a discount for long-term customers?

DOUGLAS H.  |  Premières impressions 
Évaluation :
5

Clean, secure storage units with easy access and plenty of carts to help transfer items from your vehicle to the unit. Also very friendly staff and reasonable prices on moving supplies. Great job!

Mark O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley J.  |  Premières impressions 
Évaluation :
5

I am very impressed with how the whole place is set-up and looks. It even smels nice!

Jason D.  |  Online Move In 
Évaluation :
5

I couldn't have had a better storage unit experience! The manager was amazing, too: understanding, knowledgeable and helpful. Every interaction went smoothly!

joelle m.  |  Expérience générale 
Évaluation :
5

Everything was great!

Corey B.  |  Expérience générale 
Évaluation :
5

Attendant (John) went out of his way to patiently show me the facility and options.

vincent r.  |  Premières impressions 
Évaluation :
5

My belongings were stored for several years and I always felt they were safe and secure!

Robin A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debrah A.  |  Premières impressions 
Évaluation :
5

great customer service

Gary S.  |  Premières impressions 
Évaluation :
2

Mark the manager and or supervisor gave my password / code to a person who paid for a unit but was not currently on any contract within the facility. Allowing that person access to the facility, this person then broke into my storage unit and took my safe containing jewlery,, my tools and anything else valuing approximately 5 000 $o4 more. I later was able to negotiate most of it back since I know this person and this person felt that I owed them personally. When I made the complaint and asked Mark about this he played dumb to the situation and lied to me about it. It wasn't until this same person and I were at this storage facility at the same time, were they able to point Mark out as the person who gave them the password/code. Mark then went on to over exaggerate small situations that I had possibly been wrong in, yet other uhaul customers were doing the same thing. He began speaking to me rudely, threatening to kick me out and ultimately only allowing me access during business hrs, locking my storage units with uhaul locks. This posed a problem for me because I work nights at times and daylight hours were hard for me to work around those restrictions. When my account was restricted I continued to be charged a 1 024 $hr access fee for months. When I was charged incorrectly for various reasons throughout my stay, he would not correct the error and locked my account to where only him and John, his manager, had access to making any changes or adjustments on my accountI. He took my photo on a cell phone without my permission, assuming I was doing something wrong. And I was NOT! I was infact working very hard to clean up a mess during the moving process where shampoo got all over a box and its entire contents.I feel like it is a complete violation of uhauls policy, if not against the law for a manager or supervisor to give out the code to someone who is not authorized on any account, nor are they an account holder bound by a contract with U-Haul. I have made a formal complaint with U-Haul corporate.

Amanda C.  |  Expérience générale 
Évaluation :
5

Both John and Mark provided excellent customer service!!!

Angelo M.  |  Expérience générale 
Évaluation :
5

They went above and beyond helpful... Treated me more like family than a costomer. Awesome staff. Wonderful people. I will always use this facility even if it's not close by. Thank you all!!

Debra M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon O.  |  Premières impressions 
Évaluation :
5

Friendly, helpful, knowledgeable staff. Work with me on my needs.

Ross C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liam H.  |  Premières impressions 
Évaluation :
5

I was a little confused about having to arm and disarm the security on my unit. I did not realize I had to enter a code until I tried to access my unit a few days after check-in and an alarm went off. That was the only small issue I've had, and it was clarified when I asked about it at the front. The facility is extremely clean and the staff have been very helpful anytime I've had questions or needed to buy something from the store.

Eric G.  |  Online Move In 
Évaluation :
5

John McDonald and his team are amazing. I've been a frequent renter of large and small trucks. I would like to thank everyone that works in that office. John has an amazing team. I believe other locations could learn a thing or two from how "these guys & gals " run things. Just saying So thank you. Chris Allen

Christopher A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penni H.  |  Premières impressions 
Évaluation :
5

The only issue was the ladies rest room, it was out of paper towels the whole day.

Deborah D.  |  Online Move In 
Évaluation :
5

The gentleman that helped me was so helpful and informative . Made the task easy.

Wilda N.  |  Premières impressions 
Évaluation :
5

John was very professional and efficient.

Glenn E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug r.  |  Premières impressions 
Évaluation :
5

Smooth move-in process! Great prices!

cindy a.  |  Premières impressions 
Évaluation :
5

Surprisingly a great experience based on others past.

Bruce J.  |  Premières impressions 
Évaluation :
2

The signs say a 10x10 for 114,95 heated.. They wouldnt honor that. Also i needed a unit close to elevators due to disabilities and they gave one clear over on the other side of the grounds upstairs.

Debra M.  |  Premières impressions 
Évaluation :
5

Amber was extremely knowledgeable and helpful. We received excellent service with everything we wanted.

Robert M.  |  Premières impressions 
Évaluation :
4

Helpful staff.

Lisa W.  |  Premières impressions 
Évaluation :
5

Very clean facility.

Michelle B.  |  Premières impressions 
Évaluation :
5

Very good customer service and worked with me on my move in date and truck rental. 5 stars

TONYA C.  |  Premières impressions 
Évaluation :
5

when i didnt end up liking unit chosen they let my bf help me (authorized entry) cause i was at work. All staff very friendly helpful and just great people!! Keep them around they do great job

Jennifer M.  |  Premières impressions 
Évaluation :
5

nice place

MICHAEL C.  |  Premières impressions 
Évaluation :
4

The woman (Rachel) was extremely helpful and informative with the entire process. I would recommend using your U-Haul facilities for any storage needs.

Neal M.  |  Premières impressions 
Évaluation :
5

The GM was the one to set up my storage unit account. Very friendly and personable. So far all the staff I have had contact with have been helpful and understanding.

JESSIE M.  |  Premières impressions 
Évaluation :
5

Freaking awesome...... period

MARK H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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