Évaluations des clients U-Haul Storage of Willow Run

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Willow Run

Cote générale :

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Ann L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sharon s. | Expérience générale |
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Thank you!

Ronald L.
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Le client n'a pas laissé de commentaire.

Kenneth M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Maryssa H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Scott C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dylan S. | Premières impressions |
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Staff were great.

Cody B. | Premières impressions |
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I didn't really understand how to arrive and did not call ahead of time, but (Amanda, I assume) quickly answered the phone and gave me access in minutes. Thank you for the great customer service. Moving is stressful and U-Haul Storage of Willow Run took away a lot of that stress.

ylonda d. | Premières impressions |
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Manager is very nice and the staff I spoke to.

Jayson R. | Expérience générale |
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The manager and staff were great. All my storage and moving rentals needs I will use this facility.

Keyonna J. | Expérience générale |
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Amanda is the reason for the high rating. I had a huge problem with my storage and she fixed it. Her customer service is why I will use this facility again. She was a lifesaver and very kind. I wrote another review on Google and it was also about my experience because of Amanda. I can't say enough great things about her. Thank you so much!

Ke'Ayra G. | Expérience générale |
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Throughout my rental process (1yr) , I was not able to get in contact with the office. I’d always get directed to customer service and then they would forward a message over to the store manager to return my call... which NEVER happened. I never received a call from U-Haul throughout my entire process. And they charged my card for an extra $159 even AFTER MOVE OUT. I notified them “multiple” times to confirm my move out date BEFORE the next due date (weeks before).

Debbie S. | Expérience générale |
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I was with them for over 2 yrs. If I could give 10 stars for every category that's what they deserve. ALWAYS above and beyond to help. Management is fantastic on Washtenaw. Always helpful to many. The personalities there are all great. NO LAZINESS WHATSOEVER!!!! HIGHLY RECOMMEND THIS STORE.

Deborah H. | Premières impressions |
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The people at the front desk were helpful, correcting the storage issues and quickly got us on our way

FAITH H. | Expérience générale |
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Good facility overall. The space was much bigger than I needed, and a smaller space was not available. A few times my key card did not work. It seemed quite secure. Recommended for 10 x15 large space.

Chituyen R. | Expérience générale |
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Horrible customer service on line. Storage unit leaked but I was never notified.

PAMELA W. | Expérience générale |
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It was great service but your people could of been more helpful praise god 👍🏾🙏🏽🙏🏽🙏🏽🎊🎈😇

Mitchell V. | Expérience générale |
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I received a bill for the storage, after I called and closed my account, which was paid in full. The bill went to my mother-in-laws house...which I am not even sure how you got that address.

Alesha R. | Expérience générale |
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The people at the actual location are amazing. The customer service line is the worst. Not helpful at all

Samuel C. | Premières impressions |
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Truly an incredible experience - if I could leave 6 stars I would. From the second I arrived, the staff was friendly, helpful, and polite. They went above and beyond!! GM, Mandie is incredible!!!

Charles D. | Expérience générale |
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Busy when I got in there, but I don't fault them for that. They got through everyone quick and they were very helpful and nice.

Andrew W. | Premières impressions |
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It took 2 hours and 5 people to complete the simple task of giving me the access code and storage unit number of a unit that I already had reserved. This delayed my travel plans significantly.

tina f. | Premières impressions |
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everything went excellent and the person I spoke with when renting my u-haul that recommended the storage facility...kudos to her, I wish I could remember her name I want to thank her so much.

carolyn j. | Expérience générale |
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Thank you

Cheryl M. | Premières impressions |
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Facility is clean, safe & secure. Everything preceded well. No problems.

Germaine B. | Expérience générale |
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The Manager of this facility is very unprofessional and should be let go. How do you move out of a storage unit and it take a month to move you out? Then try to charge you for their employees mess up?

MELIVIN B. | Expérience générale |
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I always use Uhaul my family My Dad . Uhaul always been around help the community as long I can remember

Glenn T. | Expérience générale |
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Difficult to reserve storage. I needed to talk to an actual person at the facility. I could only reach the 800#, they would leave messages for Willow Run and no one would call me back.

Jacqueline R. | Expérience générale |
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Made an online reservation for a space that doesn't even exist. Waiting THIRTY minutes on hold only to get more bad information. At least the woman who had to tell me I didn't have a spot was nice

Non reviews have been submitted for this location.

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