Customer Reviews for U-Haul Trailer Hitch Super Center of Willow Lawn

5449 évaluations

4511 W Broad St   Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)

(804) 355-1708

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 355-1708

4511 W Broad St
Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

staff was fantastic profesional and efficient

ASHIT T. 
Évaluation :
5

Staff went out of their way to help us out. I highly recommend this location.

BENJAMIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean M. 
Évaluation :
3

Make sure the vehicle isn't double booked. My reservation time got shorten for ~45 mins. I also tried calling the customer service center to tell them that we were stuck in traffic and might not make it back in time, but was put on hold for over an hour.

MICHELLE W. 
Évaluation :
5

Both employees who helped me were efficient, kind, and answered all my questions. Check out and drop off were quick and easy!

QUILLINDREW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAYLORMARIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHENRAY R. 
Évaluation :
5

I am very dissatisfied with the online booking system and will not be using it again. This location was my last ditch effort to support U-haul as a company. They were absolutely fantastic! However, there are so many negative experiences with the online system it leads to employees at most of your locations dealing with frustrated customers. As such, employees are overwhelmed and unhappy leading to a cycle of frustration that resonates from the service structure at the top throughout the company. When my storage unit is cleared out after this move, I will no longer be using your services as the corporate culture is failing its employees and therefore it's customers. I have some recommendations as to how this can be improved however, they can only be shared via corporate consulting/advisory services. Should you wish to hire me directly, feel free to reach out.

RICKIL C. 
Évaluation :
3

The equipment I paid for was not loaded on the truck.

Brenda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha C. 
Évaluation :
4

There was a light in the trucks dashboard that wouldn't go off but it drove fine so I tried to ignore it. This had me on the edge a liitle because I didn't know if it would break down on me or not. Maybe if the notifications are corrected before allowing a customer to rent it.

LETITIADARICE A. 
Évaluation :
5

Nothing that I can think of. Everyone of the employees smiled and greeted me, and seemed genuinely happy to be there!! It was a happy place!

RENEEMARIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Pleasurable transaction. The friendly staff at UHAUL 4511 W. Broad St. Richmond 23230, plus a vehicle in excellent condition, and great rates, make this facility #1 in customer satisfaction in my book.

GLENN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD KHALED S. 
Évaluation :
5

Everyone was very polite, helpful and efficient.

RONALDPATRICK A. 
Évaluation :
5

You guys are GREAT!!!!

DEANGELOLEVON B. 
Évaluation :
4

Probably another rep during busy hours

DALECHARLES R. 
Évaluation :
5

Always a good experience with these folks….. excellent service, quality….. and at a fair price. Thank You! Dave

DAVIDJOHN C. 
Évaluation :
5

Each one of the young Men that checked me in appeared to be subject matter experts on U-Haul, very pleasant and very helpful.

JAMESGORDON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANLEE V. 
Évaluation :
5

Great experience!

MARTINJ R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESF P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Aaron's Uhaul is the best in the business!!

BENJAMINLUTHER T. 
Évaluation :
5

Excellent

ASHBYDAVIDSON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
4

Was great. Thanks

JOHNPHILLIP K. 
Évaluation :
5

Aaron's store is the best!

BENJAMINLUTHER T. 
Évaluation :
5

The guy's at the location were great and easy to work with. Clean store. Clean equipment.

CHRISTINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina B. 
Évaluation :
5

Everything went very well and Vernon did a very nice job, was very helpful, explained everything, would rent from this location again

Robert N. 
Évaluation :
3

One rep was not responsive. The other person (i think the manager) was nice

JOHNSON M. 
Évaluation :
4

people at this location are very courteous and professional, and the truck was clean on delivery; however, the truck I was given had issues which should have been addressed before I took it: a rear wheel was low on pressure, and the ignition key would not turn unless I physically moved the key barrel; it would take 10-20 tries for the key to turn on the truck. I reported this at the end and the people were very apologetic, but I think this is an area of improvement for this store. Thanks -- I'll definitely be back.

ROBERTDALE S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

On a hot day I liked the cool office. The return was done quickly.,

KEVIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jermaine D. 
Évaluation :
5

Fantastic experience! Was in and out quickly at both pick up and drop off!

Rachel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

duerward M. 
Évaluation :
2

My reservation was changed twice, once without my notice. The truck I was given was smaller than requested which in turn made me have to pay more for additional movers to come help load and unload a second trip on an additional day. This doubled the cost of my move.

LORREN W. 
Évaluation :
3

I was overcharged 120 dollars for a odometer reading that was incorrect. I was told I would be refunded this difference and so far I have two different amounts that were pulled from my account, almost 350 dollars worth when my whole trip cost about 90. Please advise.

Kelsey S. 
Évaluation :
1

The customer service was fantastic and they're great. The website was wrong about inventory and I didn't get the truck for the times I booked.

JOHNCOOPER W. 
Évaluation :
5

The truck's engine light was on the entire time I drove during the trip. The truck also had issues getting into gear and struggled multiple times going from 3rd to 4th gear. Many times the truck would never change from 3rd to 4th gear. This would cause the truck to not increase speed over 60. I felt I should have received a discount for the poor maintenance and performance of the truck. I mentioned this to customer service and the staff when dropping off the vehicle, and no one offered anything for the poorly maintenance truck. Will never use U-Haul again or recommend.

Jerrel T. 
Évaluation :
5

S.O.

Lydia E. 
Évaluation :
5

Customer Service was efficient, fast and courteous!

PAMELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICMAHLON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYREED W. 
Évaluation :
5

Excellent service

Turner M. 
Évaluation :
5

I have been getting propane there for over a year, always great service. This was the first time I rented equipment, staff was very helpful and service was quick. We rent again soon.

AUBREYHUDSON E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYLERABBOT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICJOSEPH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUGHWILSON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN P. 
Évaluation :
1

Horrible services , arrived stating the hours and miles needed for rental yet charged all day . An additional fee just appeared . Calling and waiting for customer service to respond night mare . U won't ever get me again

TIMOTHYWAYNE G. 
Évaluation :
5

Customer Service person we dealt with was both polite and patient.

annette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ambrosia B. 
Évaluation :
5

Quick, efficient and friendly personnel.

Deborah W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Maria A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Very helpful staff

CHRISTINALAVENA A. 
Évaluation :
5

Great customer service! The rental agent hooked everything up for me and showed me how it worked. He double checked all the lights and made sure I had plenty of room to maneuver out of the parking lot. Couldn't have been simpler.

MCALISTERC M. 
Évaluation :
5

Trailer itself was a little dated and beat up outside, but overall pulled well with no issues. Check-in process was great and staff was friendly.

Nathan T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SOUMYAJIT R. 
Évaluation :
2

Person at front desk was rude and short with myself and other customers. Truck was very dirty with leftover equipment from previous customers in the back. I have had much better experiences with every other Uhaul location I have rented a truck from in the past. Will not be renting from this location in the future.

Oliver S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

IBRAHIMO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Nothing for real because everything was good

Yusuf K. 
Évaluation :
5

Excellent service à la clientèle.

NADINE J. 
Évaluation :
5

The employee who helped me rent and return the van was friendly and helpful

Sarah R. 
Évaluation :
5

Before coming this location, I also stopped by another one, U-Haul Moving & Storage of Scott's Addition at The Diamond. There was a worker called Rock and he found and helped us to schedule the 10' box truck. He was amazing and willing to help us with extra efforts. He must be promoted to the next level.

JINYONG C. 
Évaluation :
2

waited in line for 30 minutes to return the truck.

RONALDWAYNE S. 
Évaluation :
5

Everything went well. Thank you! Good vehicle. Good service

Matthew D. 
Évaluation :
5

Aaron helped us with our truck and his customer service was courteous and very helpful. Je les recommande fortement. 

ANTHONYFRANCIS V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CIARANJOSEPH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURACHRISTINE P. 
Évaluation :
3

The employees were friendly and efficient, but the major problem with this U-Haul experience was the disconnect between what I'd ordered and what I got. I specifically requested two dollies because I had a lot to move and not many people helping. Shortly after placing my reservation, I got an email and a call from U-Haul saying the original location from which I'd made a reservation wouldn't have dollies, so I got switched to this one because they would. When I got there, the manager said that they did not have any dollies and he was unsure why I was told they would have them. I did not get charged for them, but I had to go buy a dolly so I could accomplish my move effectively, and it was an unnecessary expense if U-Haul had actually had ready what it promised. Additionally, the van I got was probably 20-30yrs old and sounded like it was going to explode when I got anywhere past 40mph, but it thankfully got the job done. I will be looking at other companies when I move next because I don't want a last second surprise like I had with this experience. Again, this is nothing against these employees, as my pickup and drop off were smooth â€" it's a bigger problem of the corporate/regional reservations, plus a super old truck they sounded like it could break down at any moment.

ALLENPAUL S. 
Évaluation :
5

Aaron was very knowledgeable and friendly. Thanks.

VERNON J. 
Évaluation :
5

this was not the fault of this location, but we had a rental confirmed in Charlottesville graduation weekend and the night before at 10 pm we get an email saying it's been cancelled -- no explanation. Luckily, the national reservation U Haul was able to find one for us at the Richmond location -- it required we drive 2 additional hours roundtrip. I wouldn't probably reserve again because I can't have that happen -- a cancellation.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGHANVICTORIA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth A. 
Évaluation :
1

All around parking randomly all U-HULL Vehicles. very hard to taking of . Also for pick online support took almost 1 hour for process. In side people not help because is 4,5pm . and close at 5pm.

Umesh P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAKESHAMONIQUIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saint Darrin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIPMORRISON N. 
Évaluation :
5

Nice guys

DUERWARDBERNARD M. 
Évaluation :
5

Love this location. Clean store, polite and helpful staff.

TIMOTHYPATRICK C. 
Évaluation :
3

The best part of the experience was the associate. He had a line of full of people before the store even opened and promptly got everyone taken care of. The reason for my “average” review is that I had booked a 24/7 truck share pick up for 8 am. When it came time to pick up the truck, I received a message online that I wasn't actually able to until the store opened at 9. When I asked the associate why that was, he said it was because their 24/7 system has been down. If the system isn't available, it should've been made known. I actually ended up losing moving help that I hired because they couldn't wait an hour.

VERAEVGENIEVNA M. 
Évaluation :
2

I made an online reservation and when I showed up at the Diamond location there was no truck for me. When I showed up to get my truck there was only ONE employee working. She was unable to assist me for 20 minutes and then when she finally was she told me I had to go to another location. So that was another 10 minutes. THEN when I when I went to Willow Lawn location they took forever. I was an hour behind on my move time because they inconvenienced me. When I returned my truck I was unable to return shrink wrap I bought for NO legitimate reason. Allegedly there was a clear plastic cover on it, so it was considered “open.” This was of course after I waited ANOTHER 20minutes in line. I got ripped off indefinitely. The experience was terrible and I'll never recommend uhual to anyone.

KATHERINEELIZABE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan H. 
Évaluation :
5

The service was great

THOMASWILLIAM B. 
Évaluation :
4

The interior of the truck was pretty run-down, including the sun visor not working. I was pleased with the price for the size of the truck and the transaction was very smooth.

MELANIEKATHLEEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORDEADANELLE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason T. 
Non les évaluations ont été soumises pour cet établissement.

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