Customer Reviews for Ultramar Gas
(Concessionnaire U-Haul dans le voisinage)

274 évaluations

245 S Edgeware Rd   Saint Thomas, ON N5P4C4

(519) 637-0280

Heures d'ouverture de l'établissement

  • Lun au ven : 6h30 am à 9h30 pm
  • Sam et dim : 7h30 am à 9h30 pm

Services dans cet établissement :

Pour nous contacter

(519) 637-0280

245 S Edgeware Rd
Saint Thomas, ON N5P4C4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 6h30 am à 9h30 pm
  • Sam et dim : 7h30 am à 9h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very friendly staff, the hehicle was clean but the air conditioning did not work and the alignment was pretty bad (pulling hard right) I would still recommend this location though

Robert L. 
Évaluation :
5

I would appreciate it if I, as a customer, didn't have to give all my information a second time when going to pick up the truck. It's a pain in the ass and takes too much extra time for worker to deal with other customers while I wait to finish my rental application. Streamline the process so that customers can do everything online and ALL we have to do is show ID and pick up the keys and go. Plain and simple.

Davandra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

you were busy between the Uhual and the gas service. I know you did your best and I appreciated that.

Matt D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUNCANWAYNE G. 
Évaluation :
4

Friendly service. Quick and easy to pickup and drop off. Made the day go smooth.

Terry M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NABIL K. 
Évaluation :
5

The truck's exhaust was broken. It was very loud and exhaust fumes came into the cabin

Kenneth Craig H. 
Évaluation :
3

Vehicle was muddy on the outside and not swept inside. Driver and passenger cabin messy. Checking in took forever!

Carol P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

The uhaul outlet at 16 Sunset Drive St.Thomas, Ont. was also very helpful in this rental. (Sunrise Small Engines and Rental)

john L. 
Évaluation :
5

It was a great experience

ROBERT G. 
Évaluation :
3

This location helped us out when the after hours lock box didn't work at the original location we had the truck booked at. Having to drive 25 minutes out of our way was very inconvenient and was incredibly frustrating. I will definitely not be using the 24/7 service option in the future, if I ever even choose to use Uhaul again.

Donald H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
5

Everything went very well. Pick up and drop off nomproblem. Vehicle in good condition.

Debra B. 
Évaluation :
3

The online check in didn't work so I had to wait for staff to arrive. When they did we found out that the truck that I ordered was not available at the location that I ordered at. I did not receive a call that I had to pick up the truck at a different location. After I picked up the truck, the back door was jammed and wouldn't close. Overall, I finally received the truck an hour after the originally determined time.

Karen S. 
Évaluation :
4

I used the chart provided to estimate how much fuel to put in the truck upon return. I ended up adding too much gas... an 8th of a tank too much! I told the guy that I used the chart and I felt like it should have been reflected on my bill given the price of fuel right now. He said they don't do that. I was annoyed but I also understand policy. My opinion is that if you always rent the truck on a FULL tank then the customers wouldn't be ripped off when using the given chart to estimate the amount of fuel to pump... we would just have to fill it back to full. Thank you, Peggy Jones

pegy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela R. 
Évaluation :
5

Make sure all the lights are working, front left bulb was burnt out; clean Van interior, Van insides was dirty; make sure the customer actually wants blankets before they are charged for blankets and didn't have any (none were needed); improve your computer system . . . took almost an hour to change our reservation, customer service agent had to call the manager for something that he likely would have been able to do on his own if the program was set up to be more user friendly; customer service by both customer service reps was simply EXCELLENT!! Don't change a thing there!

Marilyn H. 
Évaluation :
4

This was my 2nd rental for this month at this location. A much better transaction this time. Both check-in and check-out were quick and precise. Merci.

jack D. 
Évaluation :
5

Easy pick up and drop off experience. Great location for us.

Krista T. 
Évaluation :
5

Nothing. Everyone was polite, friendly and helpful.

OPALOLEA M. 
Évaluation :
3

there were inconsistencies with the U-Haul Truck share 24/7 service. On pickup, I still had to go into the stor and talk to someone to get the keys. They weren't available in the pickup box outside. On return, I used the 24/7 return service on my phone and went home. A while later, someone called me and asked where the truck was that was due back earlier. I told him i dropped it off on time and put the keys in the drop box, as per the instructions received on my phone through the website.

Jeff M. 
Évaluation :
3

Vehicle was filthy and the inside was covered in dog hair and left over loose food in the drivers door. I'm amazed I had to request it to be cleaned especially with the Covid protocols. Even after my request it still had dog hair and food. The windshield wipers should have been replaced as all they did was smear the windshield making visibility very poor. Headlights are not very bright and high beams did not make a difference.

Lisa G. 
Évaluation :
4

all good

THOMASWRIGHT C. 
Évaluation :
3

Uhaul has a system that is broken. It allows you to rent a vehicle & equipment that are not available. I hand to change days because the truck I rented wasn't really available. The fridge dolly that I rented wasn't available in the same place I picked up the truck. It took 40 minutes to check in even those I had completed all the previous information online. This is not the first time Uhaul has messed up. FIX YOUR SYSTEM.

Lorna L. 
Évaluation :
1

It was a horrible experience. They tried to charge me for gas that wasn't even in the van. It took 30 minutes to get the vehicle. They tried 2 debit cards then told me to get cash from their atm. Then after that they said oh we can't take cash or debit we need a credit card. I will do whatever I can to never use a uhaul again.

Madison T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTMICHAEL R. 
Évaluation :
5

Pickup location changed on me with several days warning. Able to accommodate, but still annoying

William E. 
Évaluation :
5

It was all so easy because of the way the representative explained everything. Really awesome customer service. 

BHAVYA M. 
Évaluation :
5

Nothing! You did a great job!

BRADLEY C. 
Évaluation :
3

The clerk was very helpful, polite and professional but extremely busy. Since this location is at a gas station, the clerk has to service the U Haul customers along with everyone coming to the store for gas etc. This made the pickup and drop off take more than half an hour each time, and that was using the self check in. Good experience but lengthy check in / out at no fault of the employee.

Marc Z. 
Évaluation :
1

I was lead to believe I would be paying a lot less rhan I did by the agents and think uhaul is a scam at this point. Terrible terrible experience and I will go out of my way to warn people.

ELIZABETH H. 
Évaluation :
5

Great service

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN D. 
Évaluation :
2

To my taste, truck was not clean. Also had discrepancy in charge, shall I have not complained, they wanted me to pay double of what I had been told and agreed to. I was told $30 + $0,89 X km + fuel + taxes, that would be $96 + fuel, they wanted me to pay $176. I had waved insurance. System was not working in the morning, I had to wait almost an hour for the operator to attempt three times through their laptop. Never had issues in renting a U-HAL, not a first time loaner. I'd not rent at this location again.

FABIANA B. 
Évaluation :
1

SECOND REASON WHY MY REAL WORDS ARE NOT SAID ! HE IS DISGUST8NG THE STORE QAS DISGUSTING AND HE IS THE SECOND REASON FOR ALL OF THIS . PRICE GOUGES . CHEAT. THIEF . UNETHICAL UNCLEANLYNESS SMELT LIKE REALL BAD B.O

james T. 
Évaluation :
4

All good. Went in without a reservation and were able to quickly accommodate my immediate need with an available unit. Friendly staff. Thank you.

tony D. 
Évaluation :
1

i made a reservation quite some time ago for a truck in london november 27 @ 9:00 am pick up. as i am leaving windsor to get on the train i am called and told my truck was not available to be picked up at that time and was now 1:30 pm in st. thomas. this is crap and cost my extra money for uber to st thomas and then they charge me extra mileage after adding distance to my trip. i will never use u haul again and am disgusted by the way this all worked out. you cost me extra money . why reserve something only to have it more or less worthless. you guys screwed me over and added much stress to a trip that was supposed to be stress free. thanks for nothing

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTMICHAEL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zhipeng G. 
Évaluation :
3

Location was understaffed so it took 30 minutes after my booked time to check in and out, cutting into my booked time. Staff were helpful and friendly through the process though.

JOEL S. 
Évaluation :
1

Charged me full up fees, even tho I put gas in at their station upon returning, and apparently it wasn't “quite” a quarter tank which I was I travelled 44 miles and paid $168

CORY C. 
Évaluation :
4

Make sure tires are at the correct pressure (I had to put air in the right rear tire as soon as I picked it up)

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORDAN D. 
Évaluation :
1

The truck box was not swept out at the time of pickup. Also, the staff charged me for the furniture pads that I had ordered, then when I checked the truck for them and found them missing, told me that they didn't have any and would not contact the next local U-Haul to arrange pickup of the 12 pads I needed. I had to look up and phone the other U-Haul explain that I had been charged, enquire if the other location had furniture pads that I could use and pick them up myself. The staff at the initial rental location changed the drop off location without telling me and said that the mileage didn't matter, it was just and estimation and that a little more or less wouldn't matter...I was charged for the 2 miles I was over. This is exceptionally petty considering the screw up with the pads and the extra 5-10 km I had to travel to pick up said pads. That being said... The uhaul at 16 Sunset Dr. in St. Thomas (where I eventually got furniture pads) was excellent, very accommodating and very professional.

Kathleen B. 
Évaluation :
1

I was showed on the paper that the fuel tank is half. When I sat in the truck I saw it's less than half. I then took a picture and drove off to finish my move. I came back told the franchise about it they said you should have told us earlier and that they will take half tank. Sounds like a scam. Anyways the truck was also damaged and the bumper had a bug crack and the franchise clearly forgot to mention that to me. I guess hoping to scam another customer for insurance claim.

Abhimanyu A. 
Évaluation :
3

The attendant who helped us was fine and just did his job. I am not happy with uHaul services in general. I do not like that you cannot change the drop off location if your plans change. In the past I had been able to use an alternate drop off location. The truck smelled like marijuana. (Again not a reflection of the worker. He cannot control this.) The overall fee was close to what I paid a private service to move my entire house when this time we were just moving a couch. I likely will not use uHaul again very soon in my future.

JESSICA G. 
Évaluation :
1

After getting to destination, opened back door and it smelled like the user before transported cannabis, The Smell was overpowering, Should have been air out at least. It didn't appear to be wipe down in the cab, I would assume this would be covid protocol. At the time of return, the tenant was told of my issues, and came into the back of the uhaul with me, and stated he could not smell anything at all. My moving helper also confirmed that the smell was strong. As i was using the vehicle to transport an item for a bedroom, I didn't want the material to absorb the nasty smell left behind.

clark S. 
Évaluation :
5

Everything was great.

MARKDOUGLAS R. 
Évaluation :
3

I lost my wallet and called this location to see if they found it when the cleaned the cab. He told me the truck was already gone and asked me to call the 1800 number. This leaves me with the impression that they don't actually clean the cab, as I called the next morning. I was happy up to this point, now I feel like they are not keeping up with civid protocols, and with new baby and 4 yr old. This is not acceptable.

JULIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETERG V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIPO M. 
Évaluation :
1

I used the truck for a very small distance. I took a picture of the fuel guage prior and after. I showed the gentlemen how the furl guage never moved and ask if i still needed to top it up or is it fine. He said "nono its fine your good to go". He charged me fees for not topping up fuel ..... i was not impressed. I would not recommend this location.

NICHOLASSTEVEN V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Conner M. 
Évaluation :
5

Easy to find. Efficient. Rental location clean & well lit.

Paul C. 
Évaluation :
4

Insure equipment is fully prepared for usage got truck with low pressur warning for back tires. Had to pay to put air in them to use the truck.

James B. 
Évaluation :
5

The attendant was very helpful and polite. Truck was ready to go and everything went very smoothly.

Amardeep K. 
Évaluation :
1

Took almost an hour to rent and just about as long to return. System wouldn't accept payment. Took several tries. Staff kept asking us to step aside so they could serve other customers for their variety store and gas pumps. Not impressed at all!!!

Karen Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeffery K. 
Évaluation :
3

I paid for 6 blankets and only got 2. Ever time I tried to phone this location I always got a recorded message. Passenger door wouldn't open properly because of a big dent in the fender. The front window was so dirty it was dangerous to drive as I couldn't see properly. I had to stop at a gas station to clean it inside and out. The rental process sends out too many emails which is really confusing.

Dale M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIANEE H. 
Évaluation :
5

I had requested a dolly - which I really needed last night and when I arrived the clerk told me "We don't have that here. Is that okay?" It wasn't okay but what was I supposed to do? I ended up having to drive the U-Haul to a local rental shop to get the dolly. Why even put them as an option when I'm ordering if you don't have them?

STEVEN G. 
Évaluation :
1

I had to sweep the back, no dolly, used water bottles in the cab.

LAWRENCE B. 
Évaluation :
1

Cargo van needed to be serviced, brakes were shot and did not hold up well on the highway. Was also overcharged.

SEBASTIAN K. 
Évaluation :
5

Excellent experience for my 1st time using a rental truck in years. From the initial chat with reps at Ultramar to online booking to changing from van to truck through toll free number, to confirming everything again with Ultramar staff to truck pickup & return. Truck was clean and performed as expected.

Ron E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenson F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIMEMELISSA E. 
Évaluation :
3

Truck interior was not clean, used Kleenex in the door, stains and stickiness on seat and steering wheel. Lots of dust/dirt on the dash. Back was not swept out & full of dirt & animal hair. Had to sweep out myself. Not usually this unclean, should have been better with covid. Would be nice to see a refund from uhaul.

TIMOTHYALLEN T. 
Évaluation :
1

Improve customer service. Do not make me sanitize the truck. To dam expensive.

ERICGREGORY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIchelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYJ M. 
Évaluation :
3

The truck pickup online experience was a little frustrating. It took a while to verify me and I still had to wait in line when I got into the store. There was someone renting a truck the old way in front of me and it took forever. All I needed was the key. The site said I could skip the line but that was not offered or allowed when I asked. The truck itself was good!

Matthew S. 
Évaluation :
5

Keep doing what you guys are doing you're doing an excellent job thank you very much

JOHAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brielle C. 
Évaluation :
4

Little hard to find as there are no sign when I was going there for the first time .... but overall it was good

RICARDO P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIELEDWIN T. 
Évaluation :
4

Ridiculously expensive.

Patrick N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
2

They said it was sanitized and when we wiped it down it was not clean at all.

CLAIREDONALD H. 
Évaluation :
5

Equipment was very clean and the rep let me know all had been sanitized. Left turn signal did not work. I think as on my way and head office had just called him and he had to call to let me know. Should this not have been told and figured out earlier? The rep was excellent!

CORRINNEMARIA V. 
Évaluation :
3

Rear turn signal not working. Warped brake rotor made high speed braking scary and dangerous.

Bob L. 
Évaluation :
2

The variety store was too busy and it took a long time. Also, they changed my booking to another place and the bill was bigger than expected. Pam

pam D. 
Évaluation :
1

Sweep out the truck if the previous renter leaves it dirty. Include the right equipment as requested on the order. If someone chooses to pick up the truck using the app, they shouldn't have to enter the store at all. I've done an after hours pickup using the app before and never had to see anyone.

Steven K. 
Évaluation :
5

Great service from the staff.

JAMESCHARLES S. 
Évaluation :
4

The trucks should be fueled 100 % and required to be filled on return. Instead of the free fuel I left for you. Fuel is very expensive and added an unneeded expense to an already stressful situation. Mike

MICHAELH I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNT S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shelby S. 
Évaluation :
5

Park trucks so customers are able to move them out with ease.

William F. 
Évaluation :
5

Very good customer service

Sue A. 
Évaluation :
5

Very satisfied. This Ultramar location does a great job with the services they provide, and they were efficient, kind and courteous. Merci.

Paula R. 
Non les évaluations ont été soumises pour cet établissement.

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