Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)

3 296 évaluations

456 Parliament St   Toronto, ON M5A3A2
(Parliment and Doctor O Lane)

(647) 317-9352

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(647) 317-9352

456 Parliament St
Toronto, ON M5A3A2
(Parliment and Doctor O Lane)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

they got me on the road in the middle of a city-wide power failure. i'm very grateful

andrew N. 
Évaluation :
1

The staff were high as kites! Truck badly bashed up before we used it!

Catherine C. 
Évaluation :
1

I was charged for fuel for which i have not used, truck was given to me with half tank empty No one at the location mentioned anything about it

Sahil P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AkshayChokhany D. 
Évaluation :
5

Great location and great staff ! Very happy

Tony R. 
Évaluation :
5

Great experience. The guys were super efficient and pleasant to work with.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
2

Extremely slow location. Staff do not know how to be fast and efficient. My reservation was for 9am, i wasnt in the vehicle till 10am

Saadman P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marcelo M. 
Évaluation :
1

We arrived on time for our reserved U-Haul and location took over an hour to give us the U-Haul, causing us to miss our service elevator booking and rendering us unable to move into our apartment on our scheduled day. U-Haul given to us was also smaller than size that we booked, and this was a major hindrance in our move.

gary r F. 
Évaluation :
1

Extremely poor service. Had to wait for almost half an hour to get our car, the guy that gave it to us was rude and told us we had to keep the car overnight and bring it back in the morning because there is no parking spots even tho we reserved the car to be returned at the same day. I don't have a license and my boyfriend that was driving it lives far, so that would be Extremely inconvenient. We ended up bringing the car two hours later as we scheduled, just to find out that the worker lied to us and there was a ton of parking spots. And after all of this, we received the receipt with mileage 266 miles more than it was

Evelina T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Satyabrata D. 
Évaluation :
1

This was the worst experience I have ever had renting a truck from Uhaul and I won't use this company again. I arrived at my reserved time and location and was made to wait 2,5 hours to pick up my truck. I was in a line of about 10 other people who also had been waiting or would be waiting the same amount of time. The truck itself was dirty, clearly had engine/transmission issues that were nerve-wracking and made for a rough driving experience.

MELISSAM T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peter J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Akshay V. 
Évaluation :
1

It took over an hour for me to pick up my reserved Uhaul truck. The location was extremely unprofessional and I will never rent here again.

Ashleigh A. 
Évaluation :
5

Very friendly staff, well knowledgeable.

gilbert P. 
Évaluation :
1

They charged me for $187 for the gas while I gave the truck with full of gas. Now, no one is responsible for this. I hate Uhaul for such an awful day!!!!

Hamid A. 
Évaluation :
5

Exceptional customer service. Highly recommended!!! A++++

ryan D. 
Évaluation :
5

great staff very friendly

Raymond C. 
Évaluation :
5

Friendly staff and super easy process!

Sydney K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Salima A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
2

They were late!!!

Juan L. 
Évaluation :
4

It was raining on the day of pickup and the store had no shelter at the entrance. Maybe install a shelter to keep the customers dry while they wait to be served.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niklas V. 
Évaluation :
1

Horrible experience. Extremely slow and despite how I checked in online to make it easier for when I got there, the guy asked for me to do everything all over again (including credit card and ID). It took FOURTY FIVE MINUTES to do everything so I was extremely tight doing my move and barely got everything in on time. Would NEVER go back to this location again.

Graham S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Best customer experience. I would highly recommend UHaul.

Deborah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madison T. 
Évaluation :
2

opened 20 minutes late with three people waiting for 9am pickup, super unorganized upon arrival & didn't pick up my rental until over 30 minutes after pick up time

Alysis D. 
Évaluation :
5

The staff was very friendly and helpful. They made the process quik and easy. (Thank you) I don't know if it's possible to improve but finding a parking spot in this area quite challenging

Cila Z. 
Évaluation :
1

Service was terrible. I will never go to this location again. The worker said “Hey answer my question!” Am I his friend or what? So disappointed.

Minhyoung K. 
Évaluation :
2

The trailer was missing the chain security piece, and the person did not know how to solve that issue; lucky me, I found one in my car and used it.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN A. 
Évaluation :
5

Nothing friendly service was provided

Mabda Z. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Danish A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee R. 
Évaluation :
5

Best UHaul rental in Toronto!!!

Deena D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian O. 
Évaluation :
1

Waited over an hour. Low staff. Was told to wait under the rain . Certain worker not professional, unorganized. Was being told was going to get refunded for this experience. Didn't happen. Nothing positive

Kevin C. 
Évaluation :
2

The guys were very disorganized, long waiting times, they were taking a long time to process the clients, the office was very messy, they could improve on their knowledge of the system, also set up their computers on a zoom as looked like they were having problems reading the screens. They were giving a good effort just need a better process, more order.

Luis Alberto G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette T. 
Évaluation :
3

The trucks didn't have a back camera, and were really poorly maintained.. Engine almost gave up on the highway.. Will not recommend this location

KARANDEEP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

The customer service was fantastic, very helpful and kind.

Margaret F. 
Évaluation :
2

Clean up the area and prep cars for booking

Jocelyn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siddharth P. 
Évaluation :
5

Charles and his team were great. Convenient location. Van just what we needed. Many thanks!

James M. 
Évaluation :
1

The second Time i rent the van they charge me more money than the first, even do i didnt use the 45 Mile i did less than that and they charge me more money on my credit

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Etienne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulo victor S. 
Évaluation :
5

Charles was very helpful, respectful and nice. Highly recommend and Incase I need a truck will come to this dealer

ABDUL-RODHA A. 
Évaluation :
2

U hauls are parked in a ditch, v diffocult to take them out. They did not have the 9' cargo van as required based on my 15 day advance reservation. They did not inform us as well. Last moment panic and customer care calls. Always call and confirm your reservation a day ahead and then 2 hours ahead

Prerit K. 
Évaluation :
5

The agent at the store was amazing!

Zainab D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Julie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pengyuan W. 
Évaluation :
3

I get that last day of a month is a busy day, but some heads up would probably be good! People have elevators books for specific time slots and being 30-45 minutes for your truck pick up makes your move out day pretty much a write off! Didn't happen to me but I the people behind me in line all got screwed!

Mark R. 
Évaluation :
5

Great start

Mohsen R. 
Évaluation :
3

truck was not available as previous renter had not returned yet but was offered another smaller size truck with free gas.

JEFFREY K. 
Évaluation :
5

The reception was awesome very courteous and quick Would recommend this location

kim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Twinkle B. 
Évaluation :
2

You're taking way too much time to give the trucks to the customers. I waited for over an hour. There were people who didn't get trucks. Bad experience.

Aditya R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan M. 
Évaluation :
1

What didn't you understand about I didn't drive 200 miles that would be physically Impossible during the time I had it. Your manager didn't update the mileage when I took it out. Please call me I'm contesting the charges.

Eric S. 
Évaluation :
3

While very friendly and helpful at the time, Guy told my husband he would adjust our mileage allowed…didn't do it.

walter B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Khamla S. 
Évaluation :
1

When I picked up my trailer the price was more than triple what my original quote was. The man who took me to the trailer didn't know how to hook a trailer to a hitch. I had to take it because I had to move my daughter and she had a 3-hour window to use the elevator at her apartment building.

CHARLES S. 
Évaluation :
2

One guy only working so I was 30 mins late getting my truck. Truck was given to me empty, so ran out of fuel was I left the lot. Had to run to a gas station and buy a gas canister

Aidan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaroson L. 
Évaluation :
5

Friendly and accommodating staff

america D. 
Évaluation :
2

My time with the vehicle was delayed by 45mins, while I waited for the office team to get through a few customers ahead of me. Also, I ordered a 20ft van, and though I called ahead a few days before to re-confirm the booking, on the day of pick up I was informed that there was no 20ft truck available. I was given a 15ft instead. As a result my move required multiple trips, costing time and additional fuel. The van received was dirty on the interior and exterior.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kwabena K. 
Évaluation :
3

Staff was very friendly and helpful. Truck had less than 1/8 of a tank of gas upon pick up and sounded terrible while driving.

Jacob W. 
Évaluation :
5

The phone representative lied about calling me to cancel my one way. They also moved my pickup location 3 times. The location representative made it right and was extremely helpful. I would recommend Charles, but I would not recommend the phone representative that cancelled my one way and lied about contacting me about it.

EDMUNDYUI-KIT C. 
Évaluation :
2

There was no return option at night. I had to pay $50 just for the parking.

navinchandra vis P. 
Évaluation :
5

Guys that helped me in Toronto were awesome

Brett G. 
Évaluation :
4

Didn't have the specific cart I ordered but they provided me with a different one. This one wasn't great unfortunately.

Brodie B. 
Évaluation :
1

The absolute worst experience we have ever had with a company in our life. The reservation was jot ready, they didn't have the right car , didn't have the right dolly , delayed us by 45 mnts so we missed our pick up . Very bad behavior. This is not acceptable.

christephen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eric V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julian H. 
Évaluation :
3

I was charged for an additional 1/4 tank of gas, not to mention that they charged me for a dolly and moving pads ,which was never part of the contract and I did not recieve . I now have to sort out this out on another day. This is unacceptable, good thing I took photos of all this .

Lincoln C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

muzamiru M. 
Évaluation :
5

The booking was delayed due to another client and the staff were incredibly nice to me because of this and I think, just nice. Location great for me, hard to get through on the phone, but I left a message and someone did get back to me with a truck and that was amazing as I was in a pinch :)

Victoria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacky P. 
Évaluation :
5

More efficient online check in which would speed up the handover process.

Thomas K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann R. 
Évaluation :
4

why you charged me on may/29 $69,24 and 56,78?

Alex L. 
Évaluation :
3

I just sent an email, there is an ongoing situation since February that hasn't been resolved yet. The truck I was to rent wasn't returned at the right branch, I ended up agreeing to a bigger one following a call from the customer service, promising I wouldn't have to pay more, but was billed for the bigger truck I didn't ask for. Merci.

CATHERINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Wang Jin F S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

The staff were very polite and efficient, and I appreciated their work.

Peter H. 
Non les évaluations ont été soumises pour cet établissement.

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