Mirrors on the truck were extremely loose and moved when driving. DangerousPatrick T.
Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They didn't refuel the truck before our rental, so we had to stop for gas. Truck wasn't ready for 7pm (our booking time), we had to wait about 40 minutes. Front bumper was cracked and passenger mirror was also cracked on our truck.Dylan D.
Le client n'a pas laissé de commentaire.ALWYN H.
Great staff and super friendly.Alec M.
Le client n'a pas laissé de commentaire.Anthony D.
Le client n'a pas laissé de commentaire.KEVIN A.
Even after online check in it took some timeEmre Y.
Rezwan was such an amazing help during a very stressful time & im so thankful for this specific location!Neya A.
Le client n'a pas laissé de commentaire.Larry K.
The previous location, the night lights did not work, and also the AC did not work. Can I get someone to call me back for that, as that impacted our mobility and usage.Sophon C.
Rezwan was great and super helpful - in no way is this "average" review a review of him. He purchased the location just days ago so he's improving on the sub-par product that was offered by whoever managed the location before. The back area of the truck was clean, but the cab was nasty. Windshield was pretty filthy on the inside. Entire inside cab could use a thorough cleaning, including the seats and the floors. Vehicle also had next to no gas in it when received - would have been nice to start with a full tank.Michael W.
I'd recommend this location to a friend only if they needed a downtown pickup location. It's in an alley, very congested and difficult to manoeuvre.Malcolm B.
No comments thanks realy appricate doing business with youlennox D.
I reserved a 20 foot truck thinking it might be a little too small, but that would be okay. I could leave small things and get them another time with my SUV, although it would mean another 5 hours of driving. No one from uhaul called me so I called the the pickup location on pickup day and a very very nice guy Rezwan, told me they did not have a 20 foot truck for me, only a 15 footer. Then chaos, an afternoon with two personal visits to the pickup location and numerous phone calls messing up my entire afternoon of work and no 20 foot truck. I did the move with a helper I hired for $360 for 12 hours and now have to go back and get items I can't get in my SUV. Extremely annoyed that uhaul says yes and then does not deliver or expects us to go to another far off location to get what was promised.Paul J.
Very friendly! Quick and easy pick up and drop off!John M.
Everyone at this location was very friendly and helpful! Definitely exceeding my expectations!Jennifer K.
Better employee communication and proper seating arrangements.Naveen V.
Le client n'a pas laissé de commentaire.cheryl A.
Make sure that you have enough trucks to rent.Olivier T.
The new owner at the U-Haul on Parliament was very friendly and really knew his stuff.Becca O.
The U-Haul team at this location are very friendly, helpful and kind. I love coming to this location.Elena I.
Owner was really nice but they ran out of furniture dollies and person entering data into the computer was really slow so there was a long line in the morningRonald S.
Le client n'a pas laissé de commentaire.Sanjo K.
Le client n'a pas laissé de commentaire.Saif R.
Excellent and efficient. I forgot to remove my padlock and had to return to remove it. They were patient and waited for me to do so and above it all were pleasant about it!Beverley M.
Le client n'a pas laissé de commentaire.Clair W.
Very Unprofessional.. hidden charges .. delayed service .. poor customer support,.. random billing by vendorRakesh S.
Le client n'a pas laissé de commentaire.aicha A.
Le client n'a pas laissé de commentaire.Paul B.
Excellent service. Nice people who work there.Christopher G.
The staff and manager were knowledgeable, friendly and helpful.Kareem E.
Le client n'a pas laissé de commentaire.Nabeel A.
The place is run down but that's the area not the fault of the business. I've used this location for all of my toronto moves and it's been great. The guys are prompt and helpful. The truck this time was at an awkward angle but the guy got it out for me. Only thing to mention was to check the fuel - there wasn't much left when I picked it up. Thankfully I wasn't going far!Brione L.
Le client n'a pas laissé de commentaire.John F.
Excellent customer service ! Very happyTony R.
Le client n'a pas laissé de commentaire.William S.
Person working on the computer to verify booking is extreme slow making us wait for almost half an hour. This causes delay in the moving as elevators are booked for limited time period. If trucks are pre-booked, we shouldn't be waiting to receive the truck.Aniruddh K.
Le client n'a pas laissé de commentaire.Jerry A.
I had ot go to ta further location than I wanted to and was promised extra kilometres since I would be wasting time comuting to the location and adding kilometres to my trip because of the extra distance, but I did not get my extra kilometres and I am being charged for the extra distance. The equipment was good otherwise.Shamim C.
Le client n'a pas laissé de commentaire.Komi O.
Le client n'a pas laissé de commentaire.John L.
With the passenger window unable to move up or down, it rained on the passenger and bugs flew in. Other than that the truck worked wonderfully. Thank you. The size of the truck was exactly what we needed.geremy V.
Le client n'a pas laissé de commentaire.Devon S.
Nothing, drop off was issue free.Adam B.
Le client n'a pas laissé de commentaire.JAKE Y.
Good costumer service and assistance. I will recommend this location Mario M.
Horrible experience. The staff refused to return the equipment. They insisted that I drop to another location despite having arranged in advance to drop at the current location. Then they said to leave the equipment, but would have to process the return later since I cost them so much time. When I came back that evening, the online system showed that the equipment was still signed to me and the return had not been processed. I did it all manually myself online.Reveen P.
Great customer service ! Very happyTony R.
it was greatPaul C.
Staff was nice but just said I'd get a text and let me go. They wanted my contract and I insisted I keep it so that I had something concrete proof of my agreement. Then they took me inside and just wrote down my name so they knew who was returning the truck. The tiny office was particularly messy and dirty. I had to remind them to check the mileage. Worst of all, there is no parking lot for this location so I had to parallel park the truck on a busy downtown Toronto street! I parallel park all the time but for someone who doesn't, this would have been really difficult and scary. Must say that the staff was fine.Catherine B.
Great customer service!!Jesse G.
Le client n'a pas laissé de commentaire.Safa E.
A cleaner more organized office. Trucks don't have much space for parkingAntonio G.
Please make sure you take a picture of the miles in the end. We left the truck with the guy at the back who then parked the vehicle. We went to check out in the office and the miles noted down didn't add up. We went back to the truck to take a picture of the truck and it was way lesser. It was changed to the actual miles.Rennae J.
Le client n'a pas laissé de commentaire.Johnathon C.
Friendly and attentive staff. Professional check in process. Easy drop off and bill completionRichard N.
Le client n'a pas laissé de commentaire.Karen L.
Great customer service ! Great locationTony R.
Le client n'a pas laissé de commentaire.Shanae S.
Charles and his crew are fantastic. Rob BallROBERT B.
I was disappointed that the furniture cart and blankets I requested were not available. Staff was very apologetic and offered me something else to make up for it but that was not what I wanted. I realize that the staff had little other options but perhaps the reservations for the extras should not be made available online?Stacey S.
They are so helpful and very kind!michael F.
Le client n'a pas laissé de commentaire.ROBERT B.
fast and easyTREVOR S.
Le client n'a pas laissé de commentaire.Vignesh E.
Le client n'a pas laissé de commentaire.Sumit T.
It's my 4 th rental from this location; fellow who does the paperwork is very efficient and on the top of things even when people are in the line outside the door; Place itself needs some upkeep, but that's up to the company not stuff. Never an issue.Mark S.
The pick up process was long, it took 15 minutes even after I did the online check-in. They gave me a different equipment with a different ID, so I cannot finish the verfication. The parking place was so small and very hard to get the truck out, so I wasted another 15 minutes just to trying to get the truck out. Would NEVER go to this location again.Minzhi S.
No mattress bags available. No locks available. Couldn't check-in with phone. Was rushed out of the truck before I could complete check-out with phone. Place is a dirty hole in the wall.Belinda T.
The staff was so rude & unhelpfulStephen G.
Le client n'a pas laissé de commentaire.KAROL K.
Very fast, convenient, and friendly. Appreciate it!BELISE K.
Le client n'a pas laissé de commentaire.Mateo V.
Charles was absolutely spectacular from morning until night! I arrive a bit late, and when I arrived he smiled, called me by name and said, "we were expecting you a while ago... glad you made it." What a wonderful way to make me feel valued at the start of what I knew would be a hot, humid, stressful day of moving. At the end of the day he was patient & pleasant, even though I arrived just 15 minutes before closing. He checked everything quickly, closed out the rental right then and there (so no surprises later on) and had me on my way with a smile and a nod. If ever I need to rent another truck/trailer, I'll definitely head back to Charles' location, even though it'd be a bit out of my way now.Jennifer K.
very friendly staff, the truck could've used clean up and the aux and passenger's window weren't workingWajih B.
Le client n'a pas laissé de commentaire.Kris J.
It was so far worst experience with Uhaul. The truck was not maintained it seems. 1. Gear shifting was were odd.. it gives jerks on each shift and shifts take long time to take place.. aften RPM meter was 4 to 5k rpm before it switches. 2. Takes lot of RPM every time before shifting gear.. 3. Poor milage due to above two points 4. Worst of all... Air conditioner wasn't working and there was heat warning in effect.. cabine was like oven..Harshil M.
Le client n'a pas laissé de commentaire.Sophie L.
Place itself is a dungy basement, but the staff is efficient and pleasant to interact with. Rented from there several times and never had an issue.Mark S.
The staff were amazing. I will come back to this location every time I need a truck. Thanks so much!Matt S.
This location was busy and it took a while to get the truck but the process was smooth and the man running the store works hard to try and keep up.Jonathan B.
Good job. But slow service, you need more people working same locationMouayed H.
Customet service agent was kind of rudeNicole G.
Gas tank on empty when given to me. Truck was banged up. Also can't buy any of the items such as boxes and get them at this site. Forced to buy at a premium from onsite retailer.Llijah P.
This was a very poor experience as I was quoted one price and paid a very different price. Also the truck I ordered was not available so I had to take smaller which resulted in not all my belongings be able to fit. As well the truck mirrors were non adjusting so I had trouble seeing so I had to take side roads. I had requested a one way which again was non available so I had to do a two way. This was a terrible experience overall.BRYONY M.
Le client n'a pas laissé de commentaire.Micheal M.
Le client n'a pas laissé de commentaire.HELENE A.
It was incredibly frustrating and unprofessional that the truck I rented as a one way vehicle was changed with less than 36 hours notice to be returned to the pick up location. It added significantly more time and frustration to my move. When I tried to discuss with uhaul customer service, they hung up on us. I'm not sure I'll be a returning customer to uhaul. Very disappointing.heatherq A.
Le client n'a pas laissé de commentaire.Rebecca L.
Excellent customer service ! Very professional and efficient.Tony R.
- No vehicle available for my one-way trip. I found out the day before - Was overcharged by the location. Luckily I had taken photo's as proof to get a refund - Had to speak to 4 people from support on 5 different calls to finally get told I would receive a refund - Still didn't receive a refund. I emailed a week later and was told the location manager still wanted to review (after I was told the refund was processed the week prior) - Had to email in again another week later and either suggest I would have to leave a very negative review or dispute the charges with my bank. I finally received the money I was owed that day. What a headache. I am a big fan of U-haul and actually did a case study on your company several years ago. I was so impressed with the business idea and entrepreneurship. It has been tough to see the level of service start to decline over the past couple of years. I really hope this improves for future customers. Happy to answer any more questions if it might be helpful. EvanEvan V.
Le client n'a pas laissé de commentaire.Nazeer M.
Le client n'a pas laissé de commentaire.Evan F.
Le client n'a pas laissé de commentaire.Javier P.
Staff is so friendly!!!! Van was there on time and i was in and out in a few minutes!!! Excellent experience again !!!Paul R.
Le client n'a pas laissé de commentaire.Jiaqiang Y.
Instruct users on what petrol is for the trucks.NORRIS R.
Le client n'a pas laissé de commentaire.Hilary D.
Great rental experience today.Kendall S.
Excellent location and great customer service !!Tony R.