Customer Reviews for Underground Computer And Internet
(Concessionnaire U-Haul dans le voisinage)

2 907 évaluations

456 Parliament St   Toronto, ON M5A3A2
(Parliment and Doctor O Lane)

(647) 317-9352

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(647) 317-9352

456 Parliament St
Toronto, ON M5A3A2
(Parliment and Doctor O Lane)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

Preben G. 
Évaluation :
4

Everything met my expectations. No issues. Reasonable price. Pleasant staff. With online ordering all the hassle of waiting for forms to be completed is eliminated. All good.

Graham B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
4

Accessible place. Good customer service. Only thing is they don't have an option or offer bigger truck.

DAN AUGUST C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVINDER A. 
Évaluation :
5

I reserved a dolly while making the reservation. But when I got the truck, the dolly had not been reserved. Luckly, someone was returning a truck with a dolly, so it worked out.

Ally A. 
Évaluation :
5

Very flexible and nice staff, very easy hand off and easy to follow instructions. Very good experience for my first Uhaul

Ali A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ATA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
4

Good service.

RAFIK A. 
Évaluation :
1

Not enough parking at Toronto location. I had to pay for parking and didn't receive refund.

Paulo M. 
Évaluation :
2

They don't have parking for customer! We have to park public parking at least 12 $! Doesn't make sense, inconvenience location.

Keighobad Z. 
Évaluation :
1

1. The van was NOT cleaned before the keys were given to us. 2. The van completely smells of cigarette smoke. There was cigarettes and cigarette butts in van and within the blankets (I have photos) The worker at the u haul place even saw it and kicked some out. I have asthma and this made the rental very difficult. 3. We were given USED blankets by the worker. The worker told us there were blankets already in there, only for us to later find out they were dirty and smells like smoke. And now my belongings smell like smoke. As you know, when moving we are on a tight timeline, as well as the long line up at the pick up place, we had to endure this.As a result, I feel I should be compensated for this negligence. I already have a file open at u haul and was told to call CAF

Nipuni R. 
Évaluation :
5

The people at this location were friendly and helpful.

Aditya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sree Gnana Phane S. 
Évaluation :
4

Quick and easy and helped me very much with my move.

JOSHUARS G. 
Évaluation :
5

The staff are very friendly and helped me get going quick . They have to work with a very tight back lot for the trucks and do an efficient job at keeping things working - thank you !

Stephen M. 
Évaluation :
1

Ordered a van, when I got there they said they had none. Waited two hours to end up with a truck that I did not feel comfortable using. When I asked them how to use it they said they didn't know because they didn't drive. The owner then charged me a different figure to what I was supposed to be charged and when I asked for a breakdown of the cost he told me he didn't have time for this and grabbed the keys out of my hand. Worst experience I've had ever.

Alice O. 
Évaluation :
5

Very friendly staff

bob W. 
Évaluation :
1

Horrible, two hour wait and the first truck didn't even start…

RADU P. 
Évaluation :
5

Everything was just as Planned, service provider was very kind and answered all my questions patiently. Everything went through very smoothly.

Tal Y. 
Évaluation :
3

The employees were friendly but I was double-charged for two pieces of equipment and reached out via the email on the receipt to have corrective measures taken; thus far I heard nothing and my credit card statement does not reflect any change. Though not an extreme over-charge, it still leaves a sour taste with me especially considering that at the end I had the employee double-check that I had returned the items that I rented.

Robin S. 
Évaluation :
5

Owen Sound U-Haul needs to get it together.

JASON S. 
Évaluation :
3

Hard to find because no obvious sign / easily missed on street and that you needed to drive through gap between buildings to drop van. That said once we got there the people working there were very friendly and helpful

Geoffrey B. 
Évaluation :
5

Great service ; the people who work at this location and very efficient, kind and helpful. The vehicles are in terrible shape though. They felt very unsafe to drive.

Trudie G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LEIGH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amadou B. 
Évaluation :
3

This location has a very different feel from other Uhaul businesses I have rented from before, but on the other hand it's great that it's located in downtown Toronto: helpful for people living in the city.

GREGORY C. 
Évaluation :
3

Very helpful staff but the locations needs to be cleaned up and organized better. The confirmation email sent to me to pick up the rental initially showed a different address than the actual pick up location. Customers should be informed of any changes to the pick up location via text, email etc as soon as possible so there is no inconvenience during the pickup date. Drop off is generally smooth but pick up process needs to improve. Wait time is way too long and in efficient.

Kirubel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wing Kin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GIAN-PAOLO M. 
Évaluation :
2

They are always out of the promised equipment, there are random vehicles parked in the drop off spaces so it's always chaotic trying to park your truck at the end of the trip. These guys are about as disorganized as possible.

Benjamin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKWESLEYJACK B. 
Évaluation :
1

It was hard to find. There was no parking. They were not prepared for our arrival (our reservation was not ready at another location, so we were sent here). The UHAUL was dropped for us at a parking lot, blocking the entrance to the parking lot, without explanation or assistance (we couldn't move the driver's seat). Cars in the parking lot started honking, we had to drive away without paying for the public parking, and with no time to review the truck's controls. Not mobility/disability friendly. Awful experience. Go to another location if you can.

MELANIEANNE D. 
Évaluation :
5

Rented UHaul from this location a few times- overall good experience and location good for me

john B. 
Évaluation :
5

Please recognize Kate, who has been working there a couple of months, as being excellent! She was very friendly, communicated clearly, and was a pleasure to interact with.

NICHOLASW B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bharat S. 
Évaluation :
5

Helpful and friendly staff

Rene L. 
Évaluation :
4

The truck was leaking and ruined multiple boxes of clothing, shoes, and household products.

LAUREN H. 
Évaluation :
2

Got the truck with an empty tank of gas (only drove 5kms before the low fuel light came on). The cab smelled quite badly of smoke. When returning the truck, was not given time to properly check out.

Emma S. 
Évaluation :
1

Parking? Do you call that muddy ground parking area???

AHMAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAJAAVERIL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward-Alexander P. 
Évaluation :
5

Great service. I had an amazing experience.

Naqui S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Celso B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan B. 
Évaluation :
5

Friendly service. Was busy but got me in and out fairly quickly.

Kostantinos Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara R. 
Évaluation :
1

I was tricked to keep the truck overnight , did not really need it , I was promised same rate, guess what , the owner is coucou, he did not remember, and he asked me to complain to the toll-free number . What a very bad person . I may never go back to this location . The owner is very hardworking person , I mean he was , now he became lazy and rude .

Jose C. 
Évaluation :
5

The staff is very helpful!

Jocelyn D. 
Évaluation :
4

Return experience was not the best for me. When I came lots of trucks from Uhaul parking lot were on a move, I was not able to park mine or properly return it. But I am good with the invoice I have received and the return looks to be processed alright.

Sergey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKS L. 
Évaluation :
1

Disgusting experience. Did not have the vehicle I reserved, forced to take 10 foot truck and shouted at multiple times by the dealer and whoever they were on the phone with. Had to return 4 hours later to get the right truck. New truck given in disgusting condition, first everywhere, gas at 0, can very dirty and dusty. They just drove it over and gave it to me, clearly no cleaning done or sanitizing… we are in a pandemic and the state of the truck was completely unacceptable. Uhaul should be embarrassed of the experience provided. The delay mentioned above cause me to be late to my own wedding weekend. Thank you for the additional added stress. Uhaul should make this right with a full refund, although like the rest of my experience writing this review will likely just end up being a waste of my time. Pathetic business practice.

Stephane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Archibald P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
1

Uhaul emailed us 30mins from our reservation saying we had to pick up truck from separate location. Drop off in Toronto was in a dark alley way with a one way street. So much stress!

Donald E. 
Évaluation :
1

I was charged for what i didn't drive extra miles.

JOHAN P. 
Évaluation :
1

Fuel bill is not paid..

ANKIT M. 
Évaluation :
5

5 Stars !!! Great location and great team.

Tony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARAN ROHIT RA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeleine V. 
Évaluation :
3

Service was good and friendly. The vehicle location is too tight to get vehicle in and out. Vehicle mirror (driver side) is not adjustable to suit driver. (15ft truck).

INGO S. 
Évaluation :
3

Very clean car and kind people. It needs to be made clear that people can't use self check in there.

Patrick N. 
Évaluation :
5

Nice guys, managing a busy oronto downtown location

MUNEER A. 
Évaluation :
5

The service was good Thank you

alsaihati M. 
Évaluation :
1

this location is a fraud business. they make you put a 200$ deposit fee which is more than uhaul makes you deposit. they also overcharge on mileage and rip people off. please check reviews on google. shut this horrible place down. it's a bad look for you guys

JAMES C. 
Évaluation :
3

This was really just a parking lot in a back alley. The people who helped us were friendly.

EVANTHOMAS M. 
Évaluation :
4

Pretty quick and friendly.

GLENW B. 
Évaluation :
1

service with uhaul in general was very poor. Terrible experience, will never rent a truck or use any other services with this company again

Natalia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joao Victor V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERNDE H. 
Évaluation :
3

the reservation was 40 mins late, the man who helped me was the best part super helpful. Everything else was bad, they also didn't have dollies.

Sabrina S. 
Évaluation :
5

Excellent customer service. The attendants were all friendly, helpful and accommodating. Would definitely use this service and location again.

Ajit N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENANTEA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keanin P. 
Évaluation :
5

easy to pick and drop off. very kind employees.

JOSEMARIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILL C. 
Évaluation :
5

Overall great experience with the rental- will be booking another rental next month also

john B. 
Évaluation :
5

Friendly staff! Thanks for an easy experience.

DYLAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Anne B. 
Évaluation :
5

The staff are really nice and helpful.

Mohammad C. 
Évaluation :
4

I was a walk - in on Sunday after a debacle at another location. These guys were kind, efficient and saved my day. They work out of a difficult set-up but are doing their best and their best is good indeed. Well done and thank you.

mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nkosentsha N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMAD Z. 
Évaluation :
1

instructions were unclear, location was messy and overall not a great experience

Anna K. 
Évaluation :
1

Please do not go here. Terrible service, terrible equipment, and terrible experience. They overcharge you on everything. I never received my equipment (dolly and furniture pads) and they charged me over 200 $even though they told me I would get reimbursed. The management does not communicate with you at all. No important information or any at all is given to you on the dispatch. You will not know the details of the contract before you sign. TAKE PICTURES OF YOUR MILEAGE. They stated I went over 50km then I actually did. They also charged me 12$/mile (1,61km) when its supposed to be 0,89$/ km. They DO NOT DO BUSINESS CLEANLY. I have read multiple reviews on this place. They will try and SCAM you if they can. DO NOT GO HERE EVER.

william K. 
Évaluation :
5

Nice service

Hafiz U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
2

They were all over the place for check in

Soheil S. 
Évaluation :
4

Great staff...friendly and efficient.

Gordon K. 
Évaluation :
2

I am upset with the mileage that was attributed to my use of the van. I was charged for 78 km of use and drove less than 20 km as measured by Google maps for the round trip. I have no proof of the mileage at either start of trip or end of trip as the odometer was set on a "distance to empty" not on a cumulative mileage for the vehicle. I would not trust U-Haul again. The dollar value of my loss is relatively small but the principle involved is big. On a mobile contract you have o be able to trust the vendor on the accuracy of the details.

MALCOLM M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kamaldeep S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVINICHOLAS S. 
Non les évaluations ont été soumises pour cet établissement.

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