Customer Reviews for Underground Computer And Internet
(Concessionnaire U-Haul dans le voisinage)

2670 évaluations

456 Parliament St   Toronto, ON M5A3A2
(Parliment and Doctor O Lane)

(647) 317-9352

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(647) 317-9352

456 Parliament St
Toronto, ON M5A3A2
(Parliment and Doctor O Lane)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

They were late opening up and rude when we returned the vehicle.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
4

Super easy and great value !!

Paige A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

christopher N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wei T. 
Évaluation :
5

I already have recommended this location to several friends! I'm a repeat customer for a reason!

Olivia A. 
Évaluation :
5

Amazing experience. Staff is very friendly

Fabien G. 
Évaluation :
3

I booked at 320 Queen East. My booking was moved, without my knowledge, to 456 Parliament. My pickup timewas 8:30, but 456 Parliament didn't open until 9:00AM. Truck's passenger door was damaged making it hard to close, and unable to lock.

William S. 
Évaluation :
2

Until and unless my incorrect contract is amended I cannot recommend this Uhaul location. But I would like to. I hope we can resolve our issue

REA K. 
Évaluation :
2

Faster and more professional service. I had to wait more than 30 minutes to get my car.

Delin M. 
Évaluation :
5

amazing, no problems, keep doing what youre doing!

Cappucine F. 
Évaluation :
1

I had the van for 4 hours and drove 21 km. I was charged for 85 km. Unfortunately, I relied on the company's honesty and didn't take a picture of the mileage at the end. U-Haul didn't help whatsoever with investigating this.

Tomas K. 
Évaluation :
3

Waited for almost an hour in line to pick up the rental

Mike K. 
Évaluation :
3

The process was quite straightforward. The instructions from the location, for overnight parking, were clear. The equipment was clean and in good condition. My rental experience was quite positive. However, getting my rental may not have started out well. I was waiting quite sometime after the booked rental period. I got the rental 30min after by 7pm appointment. The staff at this location were not the most responsive. A lady before I had been waiting for an hour. I wasn't sure what the delay was, but by the time this customer before me was handled my transaction was easy. But, it does seem likely that you will not get your rental at the time you booked it.

MANNING W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINC A. 
Évaluation :
2

Don't tell me how i'm going to pay for the vehicle.

CASSIDYGRACE U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
4

The staff were very friendly and the pick-up and drop-off process was quick & easy.

haward m G. 
Évaluation :
3

it didn't look clean, there was an empty can of red bull behind the driver's seat. Also the alley way feels unsafe at night. Good to know for any one to return the vehicle in the day time would be better considering the location. Is it not in demand to have cargo vans returned in other locations? Was surprised to hear I couldn't return the cargo within the GTA, only back at the location I rented it from.

Maya E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JARED C. 
Évaluation :
5

Thank you. Will be back!

GONZALO D. 
Évaluation :
5

Nothing. I have rented from this location before and the service was quick and very professional. I would only rent from here from now on.

David E. 
Évaluation :
5

The gentleman that operates the store is such a pleasure to deal with. He's helpful and accommodating. I have a Uhaul store literally around the corner from me, but I will always go back to Underground Computer and Internet for my UHaul needs.

Jeffery R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

The man who checked us in was very polite, kind and helpful. He did an excellent job and we had a very positive experience with our rental as a result of his customer service.

Judith S. 
Évaluation :
1

Covid measures were not followed. Got charged for 146 miles when in reality I only used it for 20 kilomètres. My reservation was for 10:30am and they didn't have it until 2:30 PM.

Adam M. 
Évaluation :
1

This is the worst experience that I have ever had while renting a moving truck. I received a truck with a dirty cabin (unacceptable during a pandemic) and an almost empty tank. When I returned the truck, the tank was almost full and then I got an invoice with incorrect billing. Upon contacting their customer service department to ask for a refund on the gas left in the truck and the incorrect billing amount that I was being charged, they only offered to correct their billing mistake while I am now out of almost 120 $for the gas. I am certainly never renting a truck from your company ever again and expect to see this situation on social media and the poor business practices this company has in place.

Jose Ricardo Rau P. 
Évaluation :
5

Extra processing staff to improve time management for vo

JEAN N. 
Évaluation :
3

I believe I was overcharged for my recent rental experience. 1) I picked up the vehicle with about 1/2 full tank, and returned the vehicle with more than 7/8 full tank. Instead of being credited for extra filled tank, I was charged even more. 2) The customer support center specialist assured me that they have put 300km allowed mileage into my order. For some reason, the receipt indicates the mileage charge added to my contract. Is there any reason for that? It is very frustrating that I have to dig into the final contract statement to figure out if there is something wrong and why the charges on my account are not as I expect it to be.

Alexey F. 
Évaluation :
5

Great service

lisa H. 
Évaluation :
4

Maybe the parking

wilson W. 
Évaluation :
5

Charles was awesome. Super helpful & nice!

Mitchell B. 
Évaluation :
4

Definitely good! Next time will be excellent now that I know how to properly use this service

Benjamin A. 
Évaluation :
5

Good service

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BHAVIN R. 
Évaluation :
5

Thank you to the Manager, always the best to work with.

dan S. 
Évaluation :
4

The U-Haul truck had a small leak in the roof in the cube part and it leaked a bit.

Alexander P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben P. 
Évaluation :
5

from my experience every thing was excellent

Jonathan B. 
Évaluation :
1

I was grossly overcharged. I returned the vehicle within an hour after having driven for 8 Km. I was charged for 38 Km with a return time of 10:30 pm in the bill. Terrible customer service.

Jayanth Aadithya V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Till P. 
Évaluation :
3

They charged me for an extra km. They should be more careful in the future.

RAYMONDK C. 
Évaluation :
2

The professionalism and cleanliness of the store is questionable at best. The rented van smelled strongly of cigarettes. However, I did get a van and was charged appropriately, so there's that.

Mallory J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marion S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gustavo S. 
Évaluation :
5

Attentive service!

Gordon B. 
Évaluation :
5

Charles is the main guy very nice and friendly

Maria L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zdenko T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennit H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan W. 
Évaluation :
4

Sending the damage checklist by text is not helpful. Hard to fill out...especially when you're already on the road. It is much easier and quicker to do it with someone at the shop.

James B. 
Évaluation :
5

We had a really pleasant experience renting at 456 Parliament. Staff were very friendly and helpful, and service was quick. Price was great, and the location was fantastic for moving from one place in Toronto to another. Very easily accessible by TTC. We rented the van and it was very spacious.

Daniel D. 
Évaluation :
1

By far the worst rental experience I have ever had. First off my truck was not at the same location the reservation was made or the confirmation received. The slowest service, 2 clowns working there that were extremely rude, uncurious and unprofessional, nearly ended in a first fight. Not sure how these people were given employment.

PAYAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDM C. 
Évaluation :
1

Overcharged me 45 miles on a 70 mile trip for a total of 115 miles. The guy didn't even check the mileage when I returned the truck

IVAYLOEVGENIEV G. 
Évaluation :
1

Never imagine to visit the place again .

SANDEEP K. 
Évaluation :
4

customer service was excellent, but my suggestion it that vehicle maintenance should become a higher priority. otherwise u guys are awesome!!!! :)

Ryan G. 
Évaluation :
1

I had booked the truck from Downtown (Parliament St) and booked the drop location at Oakville. However, the system did not register the same and my email contract does not mention drop location to which I also missed checking the drop location. Your website keeps the drop location as Optional and it also mentions drop anywhere. This is completely misleading as it makes the other person trust you but then end up in a mess. I ended up paying double the fuel, double miles and managing my time on a shifting day between toronto->oakville, oakville->toronto, toronto->oakville. This we too much! Not sure this will get you guys ring a bell but I certainly didn't have a good experience du to your messaging.

Ritesh G. 
Évaluation :
4

Want good, fast, and cheap? Pick 2. Not gonna gripe about cleanliness or slow service for a bargain price. Merci!

Brad E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMESW K. 
Évaluation :
3

Should have a faster pick up process. There was only 1 person working on the set up. Took to long. The van itself was clean but smelled terrible.

Jessica V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordi R. 
Évaluation :
5

Great staff and everything went well

Raquel S. 
Évaluation :
2

Process customers faster

donald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maxime A. 
Évaluation :
5

Always fast, professional and friendly service. One of the busiest locations in Toronto and I only go there because they are reliable and efficient.

Michael A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shehab E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIE K. 
Évaluation :
1

They were over 30 minutes behind and this threw my whole move off. I paid for the use of dolleys and had to convince the guys working to let me use them. If I hadn't asked for them, they wouldn't have been provided. Terrible location and was so disappointed with the service.

Molly O. 
Évaluation :
1

very slow service, this location looks like a crack house

Andres R. 
Évaluation :
5

the inside of the van was clean but the outside was pretty dusty. However, was easy to book and return.

Elbert C. 
Évaluation :
1

The staff was unresponsible, unfriendly, also didn't follow the mask regulation. When I arrive the location for pick up at the time of my reservation, only one staff was playing the phone and he said he couldn't help me. I have to wait for another ppl for 20 minutes.

YIHE Z. 
Évaluation :
4

S.O.

Terrance S. 
Évaluation :
3

Make sure you have enough moving equipment for trucks.

Steve H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leonard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fiona M. 
Évaluation :
5

Nothing at all. This location is so good and Charles is the best guy I have seen in customer service. So good and polite.

Jay V. 
Évaluation :
2

parking is a nightmare

Kurtis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Willem C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Evan F. 
Évaluation :
5

Easy and well-priced!

Ryan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FANG Z. 
Évaluation :
5

I really enjoyed the process from start to finish!! Staff was very very friendly and helpful. The check in process was very easy and quick and the drop-off was very convenient to leave the key in the drop off even after hours of the location. I would 100 % recommend U-Haul to anyone!

Genesis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aunix Kalmai L. 
Évaluation :
5

👍👍👍

Tewodros G. 
Évaluation :
3

it went quick and the truck was in great condition. no complaints.

JOHNAARON O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peter B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sahil B. 
Évaluation :
5

I have been dealing with this dealer for a number of years now and have come to rely on him for all my moving needs.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gil P. 
Évaluation :
2

We went to drop off our uhaul after hours and couldn't find a place to leave it (the lot was already overparked). We had to street park overnight and ended up getting ticketed. Not a great experience.

Elspeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOUSSAM C. 
Évaluation :
5

Everything was fine. Great customer service.

DEREK B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Qian W. 
Évaluation :
3

Really tough neighbourhood.

ALISTERD C. 
Évaluation :
5

The staff at his lication were extremely professional, polite, had high stadards for vocid-19 saftey, and very easy to work with. They made for a very poositive customer experience.

SIMONDANIEL G. 
Non reviews have been submitted for this location.

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