Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)

3 353 évaluations

456 Parliament St   Toronto, ON M5A3A2
(Parliment and Doctor O Lane)

(647) 317-9352

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(647) 317-9352

456 Parliament St
Toronto, ON M5A3A2
(Parliment and Doctor O Lane)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Arda D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jingyi Z. 
Évaluation :
5

Everything fine

LUIS T. 
Évaluation :
3

Check in was slow. Took more than half an hour from the time we arrived to the time we were on our way

Stefanie P. 
Évaluation :
3

Waited for about half an hour for an attendant to arrive. Should always have someone there to receive renters.

Scott H. 
Évaluation :
1

Absolutely horrible experience. The dealer cheated on the range I was charged for. I only did 11 miles and returned the vehicle since my trip was very short. The dealer at 465 parliament charged me for 43 miles instead. I never opted for any coverages or insurance and he also added safemove for 15 dollars without my consent!! This is my worst U-Haul experience so far.

VIRENDRA L. 
Évaluation :
4

Faster service

Eli K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
1

they try to upcharge you everything, took way too long, place looks very dirty and not professional at all

Russell R. 
Évaluation :
5

Staff very helpful

Terry W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madeleine B. 
Évaluation :
1

This is a really poorly run location, the staff is friendly But it's horribly long to check in and no body knows where car locations are

Waqqas J. 
Évaluation :
3

Have more clerks since the line was pretty long even though we checked-in online

Benjamin X. 
Évaluation :
1

He called my friend stupid because he mentioned that we waited for so long. They are so rude. It wasn't acceptable. They didn't have a trolley i ordered as well.

Ethena L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexey K. 
Évaluation :
2

This location is far away from U-Haul standard which I experienced in more than 20 + years

HESHAM MOHAMED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olubusayo A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juan C. 
Évaluation :
1

Extremely disorganized rude I waited over an hour before they finally served me

Ashley S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnav D. 
Évaluation :
3

Staff was busy, stressed but very polite and met my needs quickly. Also more than reasonably priced.

Shawn T. 
Évaluation :
1

Poor customer service. There was a line of 8 people by the time they opened the office. If pick-up is scheduled for 9AM, I expect to pick it up then, not at 9:30. Especially that you are charging by the hour. I was given a dirty Uhaul with an empty tank, like literally it had low fuel warning sign. Also I got charged for 12 pads but received only 6. The guy said he will refund, but that didnt happen. The return of the truck was so chaotic as there are no places to park and such poor management. I would never ever use this location again and will not recommend it to anyone.

Korkin K. 
Évaluation :
4

The parking lot is in the back of the store front

Zhenghan Y. 
Évaluation :
2

Be updated with your own inventory, get the gas tanks and meters checked for trucks for proper functioning.

Pranav G. 
Évaluation :
1

I had a reservation to pick up my truck rental at 9am and arrived at 8:50am. The employee at this location didn't even arrive to open until 9:15. By this point there were 17 people with 9am resos waiting. They were very slow processing everyone and often did not have the trucks people had reserved so the employee showing people to their trucks kept having to go to another location to pick up vehicles. I stood in line for two hours and when I got to the front and completed the paper work, the employee said “oh wait, you can't take any of these trucks out of town, you'll have to wait for us to go get another”. I made my reservation 6 weeks ago and clearly stated where I was moving to. I didn't receive my truck until 11:15, over two hours after my reserved time, and completely missed my scheduled elevator time for my move. I'm furious that I paid $500 for such horrible service.

Jennifer M. 
Évaluation :
5

I believe his name was Ezequiel, extremely helpful - top notch employee

Luke L. 
Évaluation :
1

1. I was told I would be getting a appliance dolly when I received a confirmation call the previous day but there was no appliance dolly when I arrived because somebody "may have picked it up". What is the point of reserving something if they are giving it away to someone else. 2. The guy at the store wasn't able to answer any of my questions regarding the distance included in my trip and had no idea what he was doing.

Vikram G. 
Évaluation :
1

Delete yourselves please. A customer would've been better off walking their belongings up the entirety of Yonge street. We reached the uhaul location and they didn't have any trucks available despite me having a reservation. Once the trucks did become available, they refused to acknowledge my online reservation and demanded I paid on site to book the truck. Out of desperation I ended up paying but the entire experience took 2 hours JUST to get the uhaul out of their parking lot. Because of this, I missed my move in slot at my new apartment and I wasted an entire day because of the mismanagement.

Emil J. 
Évaluation :
1

The location was pretty crazy and disorganized.

Sean B. 
Évaluation :
1

Original location of pick changed so had to go to location that was further than the original location. I had took a one way truck rental because I had to go from Toronto to London. I took bus and Uber to get to Toronto so I can pick up the truck and after loading go to London. When I got to the location they told me the truck was not there and had to go another 50km to downtown Toronto to pick up truck. I had to Uber to Toronto. When I got to that location it took me 1 hour to get the truck. The employees were slow and did not know what they were doing. When I called customer service they offered me $50 credit as compensation for all my waste of time from 9-12 o'clock and my cost of my transportation. Reallly not happy but did not have choice as I was at their mercy.

Rakesh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
3

Open on time?

Bryn C. 
Évaluation :
1

Location was not open on time, staff were extremely rude and unhelpful, took 45 minutes to get the truck even though we'd done mobile check-in

CRAIG L. 
Évaluation :
1

We were threatened upon the “employee” who was drunk out of his mind and took the keys while telling us to get the fuck out of there. Horrendous experience and threatened to charge us more money for following the mobile drop off instructions instead of just giving him the keys/truck.

Ayla L. 
Évaluation :
3

The location was very messy. I would expect u-haul to have neat stores, but this store was a shared business with other businesses and not clean at all.

Sina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erwin D. 
Évaluation :
3

I was expecting a credit on my invoice of $20. When I took the truck it only had 1/2 to 3/4 tank of gas, I filled it when I returned it? Unknowingly I was suppose to return it with the same amount of gas, I would like a credit of $20 please

Danny H. 
Évaluation :
1

Horrible experience, wrong length truck given too me, and it wasn't corrected. Resulted in a stressful move. Dirty truck , and it smelled, ( confirmed by professional movers). Truck did not have gas in it when given to me, I had to fill up right away to ensure I reached my destination.

CarolAnn M. 
Évaluation :
1

I ordered my truck for a move weeks in advance from a uhaul distribution location in West Toronto. I was given no notice that the location and time were moved. This would have had me pick up the 15 foot truck from a down town Toronto location in the middle of morning rush hour. This is unacceptable. The truck should've either been made available at a closer location or brought to the actual requested uhaul store. When I called uhaul, I waited for over an hour to connect with someone who could finally help. In the end, I spoke with the scheduling customer service rep who was terrible. No solution offered, only attitude. Finally, I asked if given this incredibly inconvenient location and time if I could pick up the truck the night before, and she agreed that was possible. It took over 1 hour, during non rush hour traffic to get the truck, barely making it in time before this uhaul agency store closed for the day. I was hoping to pick up some moving items as well, but this location did not offer any of the items. When I asked how uhaul could make this change, the uhaul representative told me I "confirmed" the location change, which I most certainly did not. I have used your service for years, and have had good experiences. This is unacceptable, and on future I will be renting from other companies. Very disappointing.

Adria P. 
Évaluation :
1

Disorganized and bad customer service at 320 Queen St East location.

Douglas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley C. 
Évaluation :
2

People is not friendly and make the rental process complicated

Mauricio P. 
Évaluation :
2

I have rented different vehicles for 30+ years, in many different countries, and never experienced such terrible service. The man that checked me in was older, and was less than helpful. The only thing he was concerned about was that I return the truck with gas at the same level or it would be alot of trouble for him! He should not be working in customer service for any business. The other staff were helpful, and atleast tried to answer my questions. Generally this location just seems completely disorganized.

Adam E. 
Évaluation :
5

Everyone was really friendly and easy going.

Samantha B. 
Évaluation :
1

They had wrong reservation for me. They forced me to dorp off the truck to Toronto. My actual reservation was for Ottawa for drop off. Yelled at me. Said to me don't call me sir. unbelievable terrible experience.

Hojat H. 
Évaluation :
3

Although it is a good location for renting a truck, it is a little chaotic at times, understaffed, and the location is very dirty and underlit.

Susan P. 
Évaluation :
2

took way too long to get the truck … not enough people working there

Claudine F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Katie P. 
Évaluation :
5

Excellent service and very happy !!!

Tony R. 
Évaluation :
5

I was pleasantly surprised that my reservation was accurate and the location easy to access. Friendly, helpful staff.

Patricia L. 
Évaluation :
1

I was told as truck car was empty I need to put some gas and it will be discounted from my rental. It was not and I was charged on full. I have sent several emails and not answer to my request.

Paola C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brenda F. 
Évaluation :
1

My original location was supposed to be at the same storage unit where I was picking up my stuff from, and the new location was all the way on the other side of town. What's the point of picking a preferred location if Uhaul never actually let's you use it? The Underground Computer And Internet location was slow and the trucks weren't even on site, and the check-in took long. Poor service

nathan A. 
Évaluation :
2

The customer service at this location is the worst, i will definitely go elsewhere next time

Andrea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M. 
Évaluation :
4

they got me on the road in the middle of a city-wide power failure. i'm very grateful

andrew N. 
Évaluation :
1

The staff were high as kites! Truck badly bashed up before we used it!

Catherine C. 
Évaluation :
1

I was charged for fuel for which i have not used, truck was given to me with half tank empty No one at the location mentioned anything about it

Sahil P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AkshayChokhany D. 
Évaluation :
5

Great location and great staff ! Very happy

Tony R. 
Évaluation :
5

Great experience. The guys were super efficient and pleasant to work with.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
2

Extremely slow location. Staff do not know how to be fast and efficient. My reservation was for 9am, i wasnt in the vehicle till 10am

Saadman P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marcelo M. 
Évaluation :
1

We arrived on time for our reserved U-Haul and location took over an hour to give us the U-Haul, causing us to miss our service elevator booking and rendering us unable to move into our apartment on our scheduled day. U-Haul given to us was also smaller than size that we booked, and this was a major hindrance in our move.

gary r F. 
Évaluation :
1

Extremely poor service. Had to wait for almost half an hour to get our car, the guy that gave it to us was rude and told us we had to keep the car overnight and bring it back in the morning because there is no parking spots even tho we reserved the car to be returned at the same day. I don't have a license and my boyfriend that was driving it lives far, so that would be Extremely inconvenient. We ended up bringing the car two hours later as we scheduled, just to find out that the worker lied to us and there was a ton of parking spots. And after all of this, we received the receipt with mileage 266 miles more than it was

Evelina T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Satyabrata D. 
Évaluation :
1

This was the worst experience I have ever had renting a truck from Uhaul and I won't use this company again. I arrived at my reserved time and location and was made to wait 2,5 hours to pick up my truck. I was in a line of about 10 other people who also had been waiting or would be waiting the same amount of time. The truck itself was dirty, clearly had engine/transmission issues that were nerve-wracking and made for a rough driving experience.

MELISSAM T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peter J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Akshay V. 
Évaluation :
1

It took over an hour for me to pick up my reserved Uhaul truck. The location was extremely unprofessional and I will never rent here again.

Ashleigh A. 
Évaluation :
5

Very friendly staff, well knowledgeable.

gilbert P. 
Évaluation :
1

They charged me for $187 for the gas while I gave the truck with full of gas. Now, no one is responsible for this. I hate Uhaul for such an awful day!!!!

Hamid A. 
Évaluation :
5

Exceptional customer service. Highly recommended!!! A++++

ryan D. 
Évaluation :
5

great staff very friendly

Raymond C. 
Évaluation :
5

Friendly staff and super easy process!

Sydney K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Salima A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
2

They were late!!!

Juan L. 
Évaluation :
4

It was raining on the day of pickup and the store had no shelter at the entrance. Maybe install a shelter to keep the customers dry while they wait to be served.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niklas V. 
Évaluation :
1

Horrible experience. Extremely slow and despite how I checked in online to make it easier for when I got there, the guy asked for me to do everything all over again (including credit card and ID). It took FOURTY FIVE MINUTES to do everything so I was extremely tight doing my move and barely got everything in on time. Would NEVER go back to this location again.

Graham S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Best customer experience. I would highly recommend UHaul.

Deborah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madison T. 
Évaluation :
2

opened 20 minutes late with three people waiting for 9am pickup, super unorganized upon arrival & didn't pick up my rental until over 30 minutes after pick up time

Alysis D. 
Évaluation :
5

The staff was very friendly and helpful. They made the process quik and easy. (Thank you) I don't know if it's possible to improve but finding a parking spot in this area quite challenging

Cila Z. 
Évaluation :
1

Service was terrible. I will never go to this location again. The worker said “Hey answer my question!” Am I his friend or what? So disappointed.

Minhyoung K. 
Évaluation :
2

The trailer was missing the chain security piece, and the person did not know how to solve that issue; lucky me, I found one in my car and used it.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN A. 
Évaluation :
5

Nothing friendly service was provided

Mabda Z. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Danish A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee R. 
Évaluation :
5

Best UHaul rental in Toronto!!!

Deena D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian O. 
Non les évaluations ont été soumises pour cet établissement.

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