Customer Reviews for Union Hills Chevron
(U-Haul Neighborhood Dealer)

Évaluation :

4

Merci

Évaluation :

5

Even tho it was after hours they still helped us Thanks for the friendly great customer service

Évaluation :

5

I got a call before I left that I was given the wrong truck. Additionally, I was told my drop off location was not available and I must drive 26 miles out of my way. I put gas in the tank and was charged for the additional mileage. I should not have been charged for mileage beyond my control.

Évaluation :

3

I told the guy that the u-haul leaked and he didn't seem to care

Évaluation :

4

Did he get me checked out and fast. YES. And was very friendly. Although other UHaul locations have taken Off the trailer for me. I had to today.

Évaluation :

5

Great service. Thanks

Évaluation :

3

Make sure they give out correct information to their customer.

Évaluation :

1

I would like to file a claim. I used your equipment and rented a dolly that was meant to carry furniture upstairs but instead it ripped chunks out of my carpet.

Évaluation :

2

El camión estaba sucio y dañado

Évaluation :

1

Horrible experience. The person does not know how to set this up.. was taking a video call help from another person. It took 30 minutes to complete the process before I get my truck key. The furniture Dolly was missing that I requested in my reservation. U-Haul still charged the price of furniture Dolly despite the fact that I informed this agent guy at the start and he acknowledged. The agent can not speak in English makes it very difficult to communicate. Overall my first U-haul rent experience is extremely bad due to the unprofessional behaviour of agents and missing items. Dissatisfied customer indeed !!

Évaluation :

3

I was charged $222 for dropping off the trailer here. In Palmdale they told me I could drop it off at any location and then I get charged.

Évaluation :

5

everything was good except we were charged for a dolly and pads which we didn't rent but otherwise it was smooth

Évaluation :

1

I returned the trailer two days after renting it. The attendant at the Uhaul lot said we were good to go. Yesterday, my credit card was fraudulently charged by this dealer for an additional $300 for 11 additional days of rental plus insurance. After spending over an hour on the phone yesterday, Uhaul has so far been unresponsive to the problem. No wonder Uhaul has mostly 1 star reviews.

Évaluation :

1

They tried to say i did not refuel the truck. They did not even bother to check the truck when i took it back. They just took money off my card for fuel.

Évaluation :

2

No ramp on truck & tried to over charge

Évaluation :

1

The clerk at the gas station kept putting me off to the side and waited on other customers that came in the store way after me. They were purchasing important items like cigarettes and lottery tickets … again while I was kept off to the side. I even waited longer as a customer tried using a debit card that was no good. My time was valuable as I was kept being put aside. Check engine light was on the moment I turned the key. Why have a pick up location in a convenient store?

Évaluation :

5

Rate 1 to 5 I rate a 5.

Évaluation :

2

The staff working was completely Unequipped to help me. The employee working didn't have access to the key and had to call someone else who gave him a hard time about the lockbox code. I was charged for multiple things I didn't ask for or get and the store told me they couldn't help me remove the charges from the invoice. It was very disappointing

Évaluation :

1

I drive the truck for 10 miles to move a pool table from a friend's house to my house. He lives 4 miles away. I was charged for 46 miles. I went back the next day and the clerk said that I was going to get a call back from U-haul to correct the mistake. And nothing. This is not the first time I use your company to move equipment. I'm always satisfied. NOT THIS TIME. I WANT YOU TO CORRECT THIS PLEASE

Évaluation :

4

My contract did NOT list this as the drop off location. It listed 3458 West Bell Rd. When we took it there, we were turned away adn sent to another Bell Road location a few miles away- their doors were locked, no one there. I called the UHAUL national line and this CSR told me of this address on Union Hills. I told her that was a few miles away and we would take it there...but that we would be leaving it there, no discussion, no further running around, it was 110 degrees out! She kept trying to put me thru to "scheduling" adn I insisted I di not need to talk to anyone else, I was just taking it to this new address and that was going to be all. She hung up on me. Since this was all on speaker phone, my 25 yr old daughter heard the whole thing. Not impressed with this level of customer service.

Évaluation :

1

Was over charges 200$. Used truck for 2 hours drove 18 miles and was charge for overnight and 90 miles. This location is fraud and shouldn't be able to sell uhaul equipment

Évaluation :

3

It's not the location it's the tedious checkout procedure by phone. There has to be a more efficient way to pick up vehicle by phone! The process took entirely too long!

Évaluation :

1

Never go to this 43rd Ave and Union Hills Chevron gas station to rent a U-Haul pick up truck. It took 90 minutes to get a U-Haul pick up truck. This shouldn't have happened.

Évaluation :

1

I have been over charged for my miles used by 300 ...... such a horrible experience

Évaluation :

1

This was the biggest mess of a rental that I ever dealt with. First it would not recognize we had a rental. 50 minutes later we finally get the actual truck and when we go to return it, it won't let us return it because it says we need to put more gas in. The truck had a half a tank when we rented it and we were trying to return it with 3/4 of a tank and it would not let us return it until we filled it up.