Bolton location is Awesome but the location at Torbram n steels ...customer representative was soooo rude over thereSukhjit C.
Customer Reviews for United Lumber & Building Supplies Bolton
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bolton, ON L7E1M5
(HOME HARDWARE BUILDING CENTRE Hwy 50 South Bolton)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 7h pm
- Sam : 8h am à 5h pm
- Dim : 10h am à 4h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It took me over an hour to get my van. I had no confidence that they knew what they were doing....then, when I finally got the keys I went back in to report that the mileage in the van was higher than on my contract there was another delay.... I was finally told not to worry about the mileage as they were giving me "unlimited kilometers'. Of course when I got my bill I was paid not only for the kilometers that I did but also for the previous rider's mileage. The van also had an engine light on so I wasn't sure if it was going to stall on me as I drove it.Filippo C.
U-Haul online checkout work. Make your online checkout working.VLADISLAV G.
The van was not full of gasâ€¦I better not get charged for that. The low tire air pressure was flashing on the dash, and even though I added air,mit kept flashing Then the engine light came on, and I don't know why. I will be very angry if I get charged for more gas, or if there is a problem with the tire. NOT MY FAULTJoAnne P.
They added insurance without taking consentBHANU B.
This isn't an actual uhaul building, it's through home hardware. The people have no idea about anything to do with the uhaul rentals and cannot help at all. Customer service took forever, I had to wait on hour just to ensure the rental was confirmed returnedPayton W.
The staff was excellent but both myself abs the clerk there had lots of problems checking in. Took way too long because the computers were so slow. Very frustrating. The van was neat, but the person who returned car did not notify anybody that it was returned so not happy that nothing inside was dissenfected. Definitely get a better/faster system to check in cars. Should not take half an hour.franca J.
It was very difficult to locate the lockbox!i phoned customer service two times, they had no idea where the lockbox was located. I circled the parking lot near the lumber yard 3 times and then searched the area the home hardware. Picture of the location of where the lockbox is located would have helped. Instructions stating that the lockbox was at the entrance of the homehardware would have been very useful!Ronald C.
The U-Haul app does not function well on Android. Pages get stuck on or blocked. Had to use wife's iPhone to check van out and in. Bit of a hassle otherwise good experienceNicholas S.
Le client n'a pas laissé de commentaire.LORENZO L.
11:30 pic up apoiment but I waiting 1 hour Becuse Home Depot work firseon â€¦ she talked to me .. * I don't know ** and 1 hour making waiting for me So I can't pic up my itrem And pic up itrem can't pick up and cancel I just u haul truck drive timholten coffe buy and give back truckJAEYOUNG K.
Le client n'a pas laissé de commentaire.Vito C.
They had my email incorrect and the girl would not change it. So I never received an invoice since it went to another email address.NADIR M.
Crappy experience. The app made me go inside the home hardware store to get the keys instead of giving me the key code to take the keys myself (I had chosen mobile checkin). The guys at the store had no clue whatsoever. Eventually they gave me the code on a piece if paper. I went and opened the key locks and but there were no keys in either boxes. Had to go back inside and ask the guys. The. Only another guy went to get the keys from the other â€œreturn boxâ€. Good waste of time and poor experience.Gulamhusein M.
Le client n'a pas laissé de commentaire.Vajinder V.
Le client n'a pas laissé de commentaire.Dan J.
I had difficulty with the app as it didn't do the live verification. I had to loggin on the internet to make it work. It delayed my pick up by 45 minutes that was frustratingWalter C.
Le client n'a pas laissé de commentaire.Jeff V.
Just received my statement and maybe I'm reading this wrong but it appears I was charged for two days. Not happyMark H.
The self serve idea is terrible! I had so much trouble getting the keys. I'd much prefer dealing with a human being than an app. This whole â€œlocation services â€œ being turned on really screwed things up.Ed K.
Very difficult to manipulate online procedures! Confusing. Lot of fine details! Prefer real peopleMark J.
Oil engine light was on, couldn't tell how many miles you traveled. Self-serve took us an hour to get the vehicle off the lot. We finally went in the store snd the manager helped us, she was great. I would never go to a self serve location again. We did everything online and we couldn't get the combination to get the key. We wasted an hour of valuable moving time.Georgina R.
Le client n'a pas laissé de commentaire.Anthony C.
Easy rental. Smooth processChristopher L.
Took over one hour on hold with customer service to get key code for rental pickup. Van had a pile of blankets left in it.John M.
Change oil light was on and that made checking the odometer reading difficult.Ron W.
The location was goodTom W.
Le client n'a pas laissé de commentaire.Brenda B.
I had issues with the mobile app. I have an Android and the pictures required would not take slowing down the check in and return process. I had to use my wife's iPhone. However the customer service walked me through it and they were very helpful and patient.Nicholas R.
Le client n'a pas laissé de commentaire.David K.
Taking a picture of my licence is an invasion of my personal credentials.... and your system would not even upload my licence pictures after all. A complete waist of time!ben M.
Le client n'a pas laissé de commentaire.nick A.
The cargo van was full of snow and had to remove it but our boxes got wet anyway with the melted snow. I expected some compensation but got none.andrew G.
Service was excellent people were friendly and truck was reliable.Farhad H.
dolly should be put on vehicle when rented - mine was not interior of the cab had scent of cigarette - I'm an ex-smoker and sensitive to this smell in particular I'm not sure that I can recommend U-Haul - the customer service where I picked up the vehicle was exceptional; however, U-Haul does not allow its rental partners the opportunity to make decisions to make the rental experience exceptional. One recommendation would be to simplify the whole rental process in favour of the customer and the customer-facing dealer.Thomas W.
Truck was new therefore in great condition however cab was very dirty with mud everywhere. Had to wash the interior twice. Staff was very polite.Marc F.
Had to clean off snow and ice from truck. Windshield washer fluid did not spray when activated. (no fluid?)Panagiotis P.
Le client n'a pas laissé de commentaire.Daniela B.
Le client n'a pas laissé de commentaire.BORDEN C.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.frank M.
Garbage customer care over the phone. In store was sub-par. Over the phone everyone needs to get fired. Garbagefrancesco M.
Le client n'a pas laissé de commentaire.VINCE C.
Fabulous service! Easy, and convenient. Thank you!Kiersten C.
GREAT SMOOTH EXPERIENCE !!!!!!!!ronald A.
Le client n'a pas laissé de commentaire.john T.
Not happy I got charged two days as I was told that it would be for one day considering the second day was a holidayFRANK V.
Le client n'a pas laissé de commentaire.luigi P.
Le client n'a pas laissé de commentaire.Heidi K.
Friendly staff !joe C.
Le client n'a pas laissé de commentaire.LISA T.
Le client n'a pas laissé de commentaire.Patrick L.
Le client n'a pas laissé de commentaire.Marco P.
Le client n'a pas laissé de commentaire.Norm L.
A/C did not work, not a problem as I only had a short distance to go. If I had had a long distance to go would have been an issue.Rick S.
I would like a partial refund due to an issue with the billing and condition of the truck.adam V.
Le client n'a pas laissé de commentaire.Bruce S.
Location was helpful. Truck was not available on time despite guaranteed reservation. Charged for gas even though I put some in. Only went 20 km total. I had to pay movers extra for waiting around while I waited for truck.sheri B.
The mobile pickup & drop-off service is terrible, very buggy and very frustrating. The form asks for your month and year of birth and DL expiry in a certain order but requires them in the reverse order. I waited over 10 minutes with the chat window for an agent to process my info. The photo upload piece is not clear as to whether it has worked or not and is ready for next one. The return process was even worse and fell apart at the photo of odometer step. I was using an Iphone XMichael O.
Le client n'a pas laissé de commentaire.Philip L.
For this job I rented two dolly's, furniture dolly and 3 dozen blankets, none of which were provided. Please let me know my money for those items should be returned. Also mileage was a lot less than the 25 km quoted. Merci.John P.
Le client n'a pas laissé de commentaire.Lou M.
The Uhaul computer system was extremely slow and took multiple attempts to work, wasted half hour standing there waiting. The guy called uhaul tech support and they couldn't help.Alex T.
Was not easy to find and our boxes inside the truck got wet from the rain.George H.
Le client n'a pas laissé de commentaire.Franco D.
Maybe speed up the verification process a teensy bit. Otherwise it was great!Rose-Anne S.
There was a bit of a wait when I was picking up the vehicle. No one was available when I arrived.Robert R.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Pietro R.
The staff mocked me when I observed to them that no furniture blankets were in the vehicle when I picked it up before the hours that the location was open. I will never visit that location again for any reason. They were utter trash. I am actually embarrassed for there total lack of professionalism. I resent the $10 that I was charged for blankets that I booked that weren't there.Dwayne H.
Le client n'a pas laissé de commentaire.lori A.
Le client n'a pas laissé de commentaire.John M.
the van does not have snow tires which would have been helpful as there was black ice and the van did not perform well on a slight inclinemerilyn S.
Systems were down when I can to pickup the vehicle, was told everything was going to be sent via email. Truck was dirty on the inside and smelt like smoke, but being a work truck can't say that it was overly dirty. However upon receiving my invoice I saw that I was charged for over 350 miles worth of travel when in actuality I only travelled 55kms. I have opened a case with U-Haul reference number 2058833 and they're investigating the issue. ThanksDanny K.
Please insure its clean its smell stinky at truck..upgrade system its slow...Ronald O.
I rent from this location frequently, upon pick up the computer kept freezing up which rendered my reservation and stressfree pick up mute! The whole transaction took over 45 minutes!! There was only 1 person working, stafff chatting in the aisles of the store rather than tending to customers AND I was charged a cleaning fee -$30 when the van was filthy when I received it. I returned it in the condition it went out, I'm not sure why I need to pay for someone else's mess!Rose T.
Le client n'a pas laissé de commentaire.dennis B.
The van was not clean inside and the engine oil light was on during the 72 KMS that I rented the van. The representative was very professional and courteous.Rico G.
The service was excellent, I found it very easy and exceptionally fast to rent and get into the vehicle. The only issues I had was that I was not able to drop the vehicle off near where I moved to. Apparently it is due to the fact that it is not a FULL U-Haul location, but a counter in a Home Hardware. However, the gentlemen I dealt with, both on the phone and in person, were exceptionally helpful and made the process easy, which helped lessen my anxiety. Merci.scott R.
Was not charged the rate I originally saw online; false advertising. I brought car back at 5p on Sunday BEFORE the due back time and yet was charged for it being back the following day.Justine H.
Immediately fire the employee named Merv! I was told both gm pickups were rented out for Sunday but the female employee told me both were available, and we rented one !Greg S.
Very kind staff!Christian R.
Le client n'a pas laissé de commentaire.Wanda B.
Le client n'a pas laissé de commentaire.mahmoud S.
Le client n'a pas laissé de commentaire.kirk A.
Pick up and drop off were fast. Truck was clean. Good experienceRobert M.
We have rented from this location a few times and continue to recommend it to friends and family, as compared to other truck rental choices in Bolton.Gregory D.
The best part was that it was a VERY FAST process when picking up AND dropping off the van with no discrepancies on the bill.Andrew S.
Le client n'a pas laissé de commentaire.Michelle M.
Worst U-Haul experience since I've been renting from U-Haul over the last 14 months. Truck seats were covered in dog hair, there were empty pop bottles and garbage left in the trunk, and the rep at the Home Hardware taking in my return, Merv, didn't seem to care. I will definitely not go back to this location & will even go as far as to consider another company like Penske. I hope someone calls me back as I was thoroughly disappointed.Navdeep D.
Vehicle was not clean inside, full of cat/dog hairJordan R.
Le client n'a pas laissé de commentaire.Michael K.
more inventory of truck sizesJoseph G.
Please do not send Customers home to book the rental online when they are standing at a UHaul desk!Loreto T.
They do not answer the phone even when you call repeatedly. Their "19,95" is a total hoax. They add all kinds of fees, expect to pay three to five times how much they are advertising. The van smelled terrible and was dusty and dirty. I recommend looking into every other possible option before renting a van from Uhaul.Ryan C.
Maintain truck. Ac not working Steering rack/ front end lose and has way too much play. Wouldn't pass safety inspection Alignment way out , truck always pulls left and steering wheel off Center more then 90degreseAlessandro A.
Le client n'a pas laissé de commentaire.alston B.
Service reps not up to date with current UHaul procedures.Ryan H.
Le client n'a pas laissé de commentaire.Francesco P.