Customer Reviews for United Lumber & Building Supplies Bolton
(U-Haul Neighborhood Dealer)

Évaluation :

3

Vehicle was not clean Truck had bad exhaust which caused too much noise and fuel consumption

Évaluation :

3

There where extra charges. The gas tank was below Full.

Évaluation :

5

The van was BURRIED in snow up to the top of the tires. The van had not been cleared off. The only snow brush I had could not reach to the top. It took 30 min of my 4 hour window to clear the snow. The inside of the van was filthy. Unlikely I would use this service again.

Évaluation :

5

My only suggestion would be to have the vehicle cleared of snow and ice. I needed to get my own snow brush from my car and scrape the windows of ice and snow. I had a reservation so I believe that should have been done for me. Or at least put a brush in there.

Évaluation :

4

Notification was on indicating oil level was at 30 %

Évaluation :

3

I feel like I got over charged per km, I was aware I would be charged per km, the front desk lady asked me top of my head, I said 20, but I ended up canceling a trip so I drove less and still got charged 20

Évaluation :

5

The passenger seat was dirty and there was an empty Macdonald sandwich container behind driver seat.

Évaluation :

5

Everything was perfect

Évaluation :

2

The customer service is horrible. I don't usually rent vechiles but there was no communication from the staff on what you are supposed to do. No one came out to do a walk around the vechile or any other details. Very sad

Évaluation :

5

Great service, the person at the desk was very polite, explained the process and with a few minutes I was on my way

Évaluation :

5

Excellent service

Évaluation :

5

I have issue with the billing method of carelessly taking excessive amounts not owed and billing twice. Take only amount owed, once. My experience, my estimate with extra kms came to $492. That was taken from my credit card. The amount owing was only $257. They attempt to take $257 and the $492 and return my $492 in a week or so!!! No! Excessive funds were provided. No second charge required. Simply return excess funds and be honest. $492 for 1 week of interest times a few thousand times is a money scheme. Please fix your procedures. Everything else is great!

Évaluation :

1

Hello, The truck number is TM3967R Rented a truck from the United Lumber location in Bolton Ontario. The truck is in real bad shape. Not clean, it had the previous rentals tools in the truck. The plan was to do my move at night, but i couldn't, the truck is not drivable at night, the headlights are so dim i couldn't drive a night. So had to do the move the next morning. I'm not sure if this truck is safe to drive. I felt very unconfutable driving it, i asked the location if they had another truck but this was the only one. So i had no choice but to rent it. I would like a refund of my rental! my contract number is 11426431 Thanks

Évaluation :

2

There were two ladies at the desk, one was super rude and refused to help me, because she didn't feel like it. It was my first time renting a uhaul so I was nervous and that woman made me feel worse. Buy the lady who signed me up was kind

Évaluation :

3

The lights on the trailer did not work. After narrowing the fault down to the connector on the trailer tongue, each pin of the male and female parts of the connector had to be cleaned with emery paper before we made a successful connection. The dealer was helpful in assisting us to fix the problem. The floor of the trailer was filthy. Whatever it was was not immediately visible, so the parts of the decorative items we were carrying that touched the floor were covered in a black substance that was difficult to clean off. Some couldn't be cleaned completely.

Évaluation :

3

Location does not show on the U-Haul app or website. The one trailer they have is showing its age. Needs some upkeep and the chains are way too long.

Évaluation :

5

Overall experience was good but getting confirmation regarding a mobile pick.upmhas been really challenging to the point where we are scrambling for a new.truck us a result of mobile pick not beong.reqdy.

Évaluation :

3

I was quoted 32 and ended up with a 151 bill. Phone number is not in service in Bolton and gentleman I finally did speak with was rude. Will never rent from U-Haul again and will not recommend U Haul. I will make sure to inform people that that is not the true price, and that a ridiculous fee is charged due mileage. Thank you for putting me more into debt.

Évaluation :

5

I had a very pleasant and seamless experience. It was so easy and convenient. Not a single hitch in the whole process of it!

Évaluation :

5

I was not able to pick up the rental using the app. The reservation did not have a vehicle assigned to it threrefor I had to wait for the store to open which delayed my start time. Store associate was nice enough to let me in and sort out the issue before store opening and got me on my was as soon as possible. Vehicle was clean however display was reading required oil change. Vehicle should be maintained to ensure a safe and problem free customer experience.

Évaluation :

1

Very poor quality.

Évaluation :

5

The service was fine for my needs.

Évaluation :

1

They gave me the wrong trailer then wanted it back.the tie down inside the trailer was broken so I could not secure the load

Évaluation :

2

I don't understand why it's required to give all sorts of information prior pick up when you have to do it all over again in store. Also, when booking online, I choose not to take the Safe Move coverage as I wasn't going far. I literally returned the truck with the same mileage I took it with, but was charged anyways when "re-booking" in store. For 60 bucks I would have rented a vehicle from enterprise, at least it wouldn't have smelled like cigarettes. Thanks for the experience

Évaluation :

3

I would never suggest Uhal to any friend or family. Had to drive 20 kms from the location where I booked the UHAL from. Insane, and had to pay extra money for miles because of that extra miles. Ridiculous!!! Never again

Évaluation :

5

Still waiting for a credit for the insurance for the first few months after I gave them the confirm from my insurance co

Évaluation :

2

The ordering process online is awful. I just want to check out. Not be offered 20 items before I pay. The trailer lights weren't working properly and the safety latch was missing on one of the safety cables

Évaluation :

4

Technical side seems a bit complicated, eg the drivers licence did not upload properly

Évaluation :

2

Customer service was fine the truck it self would sway left to right past 70kmh had to reroute and put more kilometres then I wanted. passenger side, side mirror would not stay where it needed it was pretty much point less when I moved the mirror to where it needs to be it won’t lock and walk over itself to somewhere point less

Évaluation :

5

Gas tank was half full when we picked up the truck

Évaluation :

3

The staff at the location when I was picking up the vehicle were so unorganized - there was nothing going on but the check in process took so long. The vehicle had dirt in the back of it as i assume the previous renters had soil and looked like they were moving plants - the truck was not swept out. there was garbage in the cab as well.. i did not clean it out on behalf of the company - i did take my own trash. otherwise the vehicle was fine.

Évaluation :

3

Only issue was the washer fluid light light was on and the tire pressure appeared low based on the notifications I was getting. When I got home I had to add air to the tires. I would have expected these items would be dealt with before taking the vehicle.

Évaluation :

5

Easy pick up and drop off

Évaluation :

4

I was surprised that the staff did not do the trailer hook up.

Évaluation :

5

All good

Évaluation :

5

The screen showed the right rear tire was low on air. I was charged for insurance and my credit card covers insurance and I am waiting for a refund. Nobody spoke to me about insurance when I picked up the van

Évaluation :

5

Originally booked online and received confirmation to pick up at this location. On arrival the location had no record of my booking. I showed the rep and she was confused why my order did not appear but was very accommodating to provide a vehicle. Great service at location ONLY!

Évaluation :

5

Location as a pick up point was great. The staff were friendly and helpful but they did not represent uhaul. The quality and cleanliness of the vehicle was disappointing. Furthermore, we had reserved a dolly and moving blankets which were not provided. Made the move much more difficult and longer than needed. Will not use uhaul next time.

Évaluation :

5

So easy to set up the rental and the trailer I used was amazing and very expensive compared to renting a van

Évaluation :

5

The lady at Home Hardware was very friendly and explained how everything worked (i.e. the online parts).

Évaluation :

1

They charged me for 108 miles instead of my used 47 miles. When I contacted customer service she was not professional and told me that they cant return the extra tax they took from me.

Évaluation :

5

I used the UHaul app to return the trailer after hours, however it would not let me continue after I entered that a repair was required for the trailer lighting system, so I had to check the circle that said No repair needed to continue. Three out of 4 of the trailer clearance lights were not functioning.

Évaluation :

3

Make sure the van is in the best condition possible. The wheel was very unaligned, the cup holders were dirty and the engine light was on. Overall it did the job but for the price I would like a truck that doesn't have issues

Évaluation :

4

We were charged for extra fuel but do NOT feel that was valid. We have photos of before taking it and when returned that match.

Évaluation :

1

No a/c in the truck on the hottest day. The engine light was on and made for a terrible drive. It needs a big time service to the mechanic.

Évaluation :

3

Have more enclosed and larger trailers available for rental with trained staff to assist with vehicle hookup.

Évaluation :

1

Dear Uhaul people , 2 times you confirm and promise me , moving blankets and dolly will be in truck !! They were not there !!! I have damaged a lot of items in truck due to your negligence . I will be calling you soon to request full refund . Will NEVER use uhaul again !!!

Évaluation :

5

Just a comment….U Haul should have informed or advised with regards to connector of trailer to SUV….the U Haul trailer had a 4 pin connector, but the SUV had a 7 pin connector….this should have been reviewed and provided as part of the rental….we had to scramble to get an adapter so that the trailer could be driven safely

Évaluation :

1

Van was filthy and dirty, garbage was left over from other renters. Van had a horrible smell and the engine light was on. Pretty disgusted after renting this van would not rent again

Évaluation :

3

I would like a call from UHaul head office vs location as this location was OK in service and was thrust into a recovery based on the original booking location whom failed terribly and should not represent UHaul at all!!! Auto Den Bolton - 11221 Hwy 50, Bolton, ON L7E 5R9 was the worst experience I have ever had service and stress wise. 647-638-3399 Scott Cummings cummings41@gmail.com

Évaluation :

1

Track is not clean & no AC $1:43 par ma is too mach

Évaluation :

4

I need a receipt of my bill

Évaluation :

4

So much simpler I. Person than using the app

Évaluation :

5

Great customer service, used another place to rent last time and this was a huge improvement.

Évaluation :

2

The staff at the Bolton uHaul seemed to have no information at all on our rental, were unable to answer questions, were not helpful and just had a general lack of knowledge. We did not want to pick up or return our trailer here but this is where uHaul sent us due to lack of availability in the GTA.

Évaluation :

2

They were not knowledgeable when it came to trailer rentals . The trailer had No Tongue Jack and I had to load it on my truck by myself. They also didn't have a 7 to 4 pin wiring harness adapter. It's my understanding that they are use to dealing with Vans and it was obvious

Évaluation :

5

Staff is friendly and knowledgable. :)

Évaluation :

1

The staff doesn't know how to operate the system when checking in a client. Everyone has an attitude If you ask them a question and the staff is not helpful at all.

Évaluation :

5

no windshield wiper fluid in truck, truck was filthy

Évaluation :

4

The van was clear of any garbage, but the interior could have used a good washing and dressing. For a basic rental it was okay.

Évaluation :

1

I'm waiting on a refund.. is there a status update?