Customer Reviews for US 1 Mart LLC
(Concessionnaire U-Haul dans le voisinage)

153 évaluations

21627 S Dixie Hwy   Miami, FL 33170

(786) 329-4423

Heures d'ouverture de l'établissement

  • Lun au mar : 6h30 am à 6h pm
  • Mer au jeu : 6h30 am à 2h pm
  • Ven au sam : 6h30 am à 6h pm
  • Dim : 6h30 am à 2h pm

Services dans cet établissement :

Pour nous contacter

(786) 329-4423

21627 S Dixie Hwy
Miami, FL 33170

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mar : 6h30 am à 6h pm
  • Mer au jeu : 6h30 am à 2h pm
  • Ven au sam : 6h30 am à 6h pm
  • Dim : 6h30 am à 2h pm
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I recieved a truck that broke down and would like to receive a refund. Ivanmorales511@gmail.com

Ivan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexei G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helder A. 
Évaluation :
1

Avoid this uhaul location!!! Worst customer service. UHaul truck I reserved was not there. 'Maria' response was not her problem then pointed to the sign of where to call. Both her & the other employee (who refused to give me her name cause 'I don't work for you') were 2 of the rudest cashiers I have ever dealt with. I realize mistakes happen & I did not think the no truck available was their fault but their attitude was BEYOND HORRIBLE. (The attitude started when i apologized that i dont speak spanish.) While i was trying to complete my rental i was repeatedly told i had to get out of the way for gas customers... even when i was part way thru giving them my name to look up the reservation. I ended spent an hr with UHaul getting a truck that I urgently needed that day! I had read the very bad reviews of this location & I had booked elsewhere but somehow got booted to this location anyway. Maria & associate really need to be fired.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edgard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO B. 
Évaluation :
4

Person didn't speak English well.

Ken G. 
Évaluation :
1

U-haul was full of ants & filthy. Huge crack on window, old masks, and other materials on the truck.

Ana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niurka M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esteban R. 
Évaluation :
4

You need to have personal to pick the telephone because it just happened to me that The van I rented broke down on me and I call and I was place on hold for more than 45 min you automatic line said to place order online but not all the time you have a computer or a smartphone it was very hot and finally I had to call a towing company to go and pick me up

Polwa C. 
Évaluation :
1

Truck was very dirty in cab and in cargo area. Staff did bare minimum of communication and checked in truck late so I had to contact U-Haul support.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
1

Tremendo mal servicio rentas el camión y cuando vas a buscarlo no hay

Lazaro A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Frank Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Felix F. 
Évaluation :
2

There were cockaroaches in the trunk. Very unsanitary. Location is very difficult to see.

Fermin M. 
Évaluation :
5

Everything good, thank you.

Giovanni M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THELMA M. 
Évaluation :
5

Nothing a+ job

wendy C. 
Évaluation :
3

Shorter wait time.

TIM J. 
Évaluation :
2

The staff at this location were more interested in selling gasoline than providing service to UHaul customers...it took them more than 24hrs to check-in my truck and close-out my rental to finalize the billing and provide a receipt.

Jon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST Y. 
Évaluation :
3

Gas up the vehicle before renting it out

Hezekiah J. 
Évaluation :
3

Have the truck cleaned. It was very muddy and it was not full of gas like I was told

jamie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omara P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antonio D. 
Évaluation :
1

Very rude customer service

CHERYL U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristiams S. 
Évaluation :
3

You promote the rental as 19,95 per day and I was charged 85 $plus fees. I would like this corrected. Upon returning there was an issue with purchasing gas in the Homestead area, filling up was not an option.

Donna B. 
Évaluation :
4

N/a

Mary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE C. 
Évaluation :
4

The mobile check in and out didn't work. Uhaul needs to improve the mobile service

Kevin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivan R. 
Évaluation :
1

I did not want to receive the first equipment because it was extremely dirty and full of dirt inside and the second and less dirty I had to pay 25 $to clean the oil stains that the previous client left on the floor, a disaster.

MANUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G. 
Évaluation :
1

I waited in line for 30 minutes. When I got to the register, the associate told me that , as per her supervisor, at this location it was mandatory for me to purchase the insurance. I explained to her that I had done everything online the night before, including the checkout. In other words, I had submitted my I.D., chosen my insurance option, confirmed my pick up location & time, and paid with my credit card all online. The cashier insisted that she need my ID (understandable), but also my credit card and mandated that I pay and extra 20 $for insurance or they wouldn't give me the vehicle. While I was getting my papers, she took another UHaul rental customer. As a result, I had to wait in line AGAIN until she completed his transaction. I pleaded with her that I had been waiting for 30 minutes, and was about to miss my appointment for picking up the item for which I had rented the truck in the first place. Her response to me was, "That's not my problem. You left", referencing the fact that I had to go back to my vehicle to get the documents she requested. After waiting in line a second time, I had less than 3 minutes to make it to my appointment. In short, I am very dissatisfied with my experience at this location. I have used UHaul before and probably will use them again in the future. But I will never do business at this location again. Also, I will be looking closely at my bank statement to make sure that I wasn't charged twice for the vehicle!

Monique W. 
Évaluation :
4

VERY dirty trucks. please clean them!

estevan R. 
Évaluation :
5

Loved it. Easy

jean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector alfonso C. 
Évaluation :
5

👍👍👍👍

Raul C. 
Évaluation :
5

New windshield wipers please.

Wilfredo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRNA C. 
Évaluation :
1

Truck was not ready at the time reserved. Waited 1 hour for truck.

Mario O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elias T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
1

La persona que me atendió fue muy mala educada y poco profesional y además me hizo esperar más de 49 minutos para sólo entregarme mi reservación. Deberían de pagarme una compensación por tal trato. Feliz Año Nuevo

RANDINI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sugeilis V. 
Évaluation :
5

I for now on will recommend this U-Haul Rental Dealership over any Official U-Haul Rental Dealership I've ever used in South Florida ever. The Attendant was so nice, kind, and courteous. The equipment was clean, gassed up fully, the driving of the truck was No Problems at all, the truck was adequately maintained for a safe and complete drive mission, Thank You For Being So Kind, Honest and Professional. What a pleasure it was using this U-Haul Dealership. Sincerely, Jeanese Hatcher.

Jeanese H. 
Évaluation :
1

Too many hidden or extra charges... I can't dispute the mileage but I don't believe I drive that much. Either way I expected to pay 30 $and ended up paying 54 $

Mauricio A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PENELOPE M. 
Évaluation :
1

To begin with I was handed a piece of paper and told to sign without even having seen the truck I was about to receive. When I asked to check the mileage and the condition of the truck before signing I was giving an attitude. Not to mention the 35 minutes I had to wait while consumers purchased gas and other grocery items. Then when I finally sat in the truck and started it the check engine sign was on. Luckily the side mirrors were pushed in so I had to dismount to prop them open. I say luckily because at this point I realized that there was a cat underneath the wheel well of the truck. I informed the attendant who didn't seem surprised at all and offered me a stick so that I could lay on the floor and try to remove the cat myself. Given the current state of the world you can imagine how much stress and aggravation this caused me.If you check your records you'll see just how many times I have had to rent a truck this month. I have many future projects but I don't for see ever renting a U-Haul again. Thank you for allowing me to express my concerns I wish you well and hope you can rectify the situation.

Roberto R. 
Évaluation :
5

Seguir manteniendo los vehículos limpios. Y un servicio rapido

Manuel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esteban B. 
Évaluation :
3

Maintain equipment clean and the employees more willing to assist.

VICTOR C. 
Évaluation :
1

The vehicle I reserved wasn't there! Not even because I was confirmed by U-Haul representative .

Pedro B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Very helpful associate

Myrna A. 
Évaluation :
3

Oil, dirt, screws and bolts, sticks, leafs etc on the floor of the trailer. My feet kept slipping and I almost dropped the motorcycle due to the oil. The woman who hooked the trailer up to my truck does not know what she is doing and as I pulled out on to the main street, the trailer came loose from my truck.

teddy S. 
Évaluation :
5

Nothing. Folks at this location were honest, efficient, did not try to up-sell me, the equipment performed flawlessly, and the whole experience was great. Will rent again the next time I need anything.

ARTHUR M. 
Évaluation :
4

Not all the equipment that I reserved was available. Other than that, everyone was helpful and pleasant

Christopher A. 
Évaluation :
5

Fast, and convenient.

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres G. 
Évaluation :
5

The customer service and time availability were great.

Diego R. 
Évaluation :
4

There is a language barrier as they only speak Spanish with broken English. Otherwise, very good experience.

Lisa W. 
Évaluation :
2

I was advised all the process would be thru my phone, but when I submitted the payment I had to go inside the gas station store with this pandemic I was trying to avoid social contact but I was forced by your system, then this store didn't accept credit card payment, it was with the same card that is debit too but I didn't want to put my PIN, the gas fueling, same thing, not credit card and pay inside with a PIN, this store is not reliable, specially with this COVID 19.

MARIA C. 
Évaluation :
1

First, the location I had agreed to drop off the truck and car hauler was a gas station. The gas station staff was rude as they asked me to park the car hauler in a parking spot and remove it from the truck and park the truck in a separate parking space. The parking spots were small and the staff left me by myself to park it without them proving assistance. I told the guy that parking it were he was asking me to park was difficult but he said to take my time and go back inside the gas station when I got it done. He walked away and didn't provide any assistance. After finally getting this done I went inside to let him know it was done and he said everything was good to go. I asked for a receipt and he said I would get an email. I never got the email. I called U-Haul customer service to ask for the receipt and was informed they changed the location and that I was supposed to take the truck somewhere else. I had to wait about an hour to speak to someone. They said they would send someone to the gas station to inspect the truck and then they would send me an email with the receipt. I am still waiting for the receipt and when I call I have to wait for ever to get someone on the line. I have not been able to talk to anyone to provide me a receipt.

Erick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
3

I had to trade the reserved truck out for another one that had to be picked up 50 miles out of the way. Apparently something was wrong with the transmission. Maybe ensuring that there aren't engine problems before issuing it out to customers could be worked at this location.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisette R. 
Évaluation :
3

The Cabin is very noisy from outside noise, you can barely hear the the next passenger or radio.

ANTHONY I. 
Évaluation :
2

There is no customer service. There was no one available to help so I had to unhitch and move the equipment and put it in a very tight space by hand. There wasn't adequate room to make the drop of in the space that the person required I park it. I will never rent from this location again.

Rafael A R. 
Évaluation :
5

Ramón, the owner of the place is very responsible in his work. He personally cares that the client is very well attended and that the rented vehicle or trailer is in the best cleaning and security conditions. In my case, I rented a enclosed trailer, and Ramón personally took care that the coupling with my car was perfectly safe. I recommend this place for rent from U Haul.

freddy B. 
Évaluation :
1

Not properly trained on how to book a rental through Wheels. We rent plenty of trucks and its never an issue but unfortunately the employees at this location and it took over 2 hours to get the rental straightened out. I dont have the time to do this every time.

Allen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
5

Very good attention. Recommendable.

Fredy B. 
Évaluation :
5

Hi, Very nice service from Beatriz and Isabel. Truck clean over all, but not well maintained this was truck #2186 with Arizona plate my second truck rented in one week, but I will return and recommend other to this location, and I will be renting another truck in another week. Thank you. Maria Perez.

Maria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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