Customer Reviews for US Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Christine M.
Le client n'a pas laissé de commentaire.GEORGE A.
Ordered a furniture dolly with the truck rental. When I picked up the truck, he did not have one available. Created a problem for me to try a find one to help with the move. I called UHaul for help and spent 2 hours on the phone with no result. Horrible customer experience.John L.
Le client n'a pas laissé de commentaire.anecita D.
Le client n'a pas laissé de commentaire.Tom L.
Attendant was so very helpful! Great vehicle for my needs! Will definitely use them again!Paula B.
I was made to wait for a long time even when I made the booking online. One customer service personnel servicng everyone really prolonged check-in process. Overall, proximity was good and associate endeavored to multi-task appropriately.Sarah N.
Le client n'a pas laissé de commentaire.PAUL D.
They gave my reserved van to someone else. I had to take a truck. I ordered 12 moving pads and the guy brought them out from the back, tossed them on the floor, they fell all over and he said here are your pads and walked away leaving me to pick them all up! WTF. How to I get my $50 because they did not have my reservation?daniel S.
Service was horrible 45 minutes to get truck alcohol bottles in truck way over priced had truck for 3 hours cost 310 dollars never againJC G.
Le client n'a pas laissé de commentaire.PAUL S.
Le client n'a pas laissé de commentaire.Margaryta M.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.JOSEPH B.
The mobile option was a mess. It did not work to pick up the truck. Had issues retiring the truck. When I called for help the lady I spoke with was very rude. The process was pretty painful on both endsEric L.
Le client n'a pas laissé de commentaire.Mary E.
Reserved for pick up at 630am. Was advised by mobile uhaul when logging in reserved truck could not be picked up until 8am. Arrived at facility at 8am and was advised their hours with uhaul are incorrect and they were open for pick up at 6:30. Although a big inconvenience the truck was in great condition.Kimberly S.
Le client n'a pas laissé de commentaire.THOMAS L.
Le client n'a pas laissé de commentaire.Katie A.
For a start provide the equipment that was ordered. I ordered a 15' truck and it was confirmed. Within hours I received an email that my Cargo Van was ready to be picked up on date requested - in a different location then requested 10 miles further away. Was informed I would get a phone call the following day before 6 P.M. That did not happen. Not a good first experience. The gentleman at the location where I picked up the Cargo Van was helpful. Not his fault my originally ordered 15' truck was swapped for a Cargo Van. Had to make two trips to move furniture rather then one trip which increased mileage/costs. Doubt I will ever rent from U-Haul again. Moving is never easy to begin with and the lack of any communication from U-Haul as promised didn't help. Again the gentleman where I was directed to pick-up the Cargo Van is not to blame.Paul M.
Very professional and helpful.David V.
Very disorganized. No explanation. No communication. I signed 1 form when picking up. Nothing when returned. Kept saying "phone". No idea what he meant. As i checked my phone hours later all the check in was thru links on your phone. I have no idea if i was even charged the right amount. I would not recommend anyone rent a uhaul from this place. Worst experience ever and i have rented many times over the years.JANELL M.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.PATRICK R.
Le client n'a pas laissé de commentaire.Susan D.
Le client n'a pas laissé de commentaire.Raymond L.
I was charged for blankets and moving items that I did not get.Danielle S.
Electricity was out because of power outage. The owner was beyond helpful and still helped me complete rental so I could move my furniture. Merci!Adam C.
The truck rear door was not latched and it opened when we started driving. The store rep apologized when we returned the truck saying that the prior renter must not have latched it correctly. The truck's motor was not well maintained. We were concerned that it might break down.Coleen S.
Using the U-Haul online return never works, it's the worst and I wish I would have went to Home Depot and rented a truck there.Kerri S.
I was satisfiedCarmen E.
Le client n'a pas laissé de commentaire.Dan Y.
LOVE KELLYS!FRANKLIN S.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.Anthony S.
We reserved at one location, but when I called to confirm, Uhaul said they moved us to another location because the first had no trucks. Fine, but an email notification would've been great. When we arrived at new location, their computer couldn't access UHaul's website to complete reservation. So I tried to do on my phone, but UHaul then said there were no trucks available, so wouldn't let me complete reservation. Kid at desk had to contact his cousin at home to do reservation on his laptop. 45 min delay. When we didn't return truck right at planned time, they called complaining that they had another guest waiting. We reminded them that we were delayed 45 min at start, so would be 45 min late returning. Once returned, they gave us a hard time about not refolding all blankets. Never heard of that before. Worst UHaul experience ever.Ryan F.
Le client n'a pas laissé de commentaire.Stephen F.
I opted for self check-in via the U-Haul website. I created an account, submitting all of my payment and personal information. When it came time to pick up the truck, the U-Haul website required that I turn on location services. I complied, but the website did not recognize my location and, therefore, would not allow me to check-in. I tried it on another device (again, with location services enabled), with the same result: the U-Haul website could not find my location and would not allow me to finish check-in. When I went into the store, their internet was down and they could not check me in. This all resulted in a 45 minute delay in picking up the truck... which was really stressful, because we had someone watching our children while we were picking up the truck. You MUST improve this part of the self check-in or do not offer this service at all. It was incredibly inconvenient and will weigh on my mind when I need to rent another truck when we move to our permanent residence in 3 months.Sean C.
Le client n'a pas laissé de commentaire.Matthew F.
Le client n'a pas laissé de commentaire.Jim O.
Le client n'a pas laissé de commentaire.Holly R.
No improvement needed. Did everything on-line Was skeptical at first but all went smooth as silk!Karen L.
Le client n'a pas laissé de commentaire.steve M.
Le client n'a pas laissé de commentaire.Justin H.
Horrible experience! Your customer service is terrible and doesn't know how to deal with people. Your agents are even worse because they don't care and you allow that to be the case. They get their money no matter what and that's how they feel. The whole system Is messed up and needs to be re-evaluated!Cristine D.
It took about 30 minutes to complete the transaction. Vehicle was not road ready.Macdonald T.
We had it booked for a 7am pickup and they didn't include the lockbox for the key overnight so we had to wait until 10am for â€œhand deliveryâ€. It was a 30 min drive away from us. We then got switched to a truck at Blue Hand Car Detailing in Lansdale that was closer to us for a 9am pickup, and no one there to give us the keys. We then got told there was one we could have in Doylestown, but then we ended up just picking up at the very first location offered in Perkiomenville, pushing us 3 hours behind schedule. This is unacceptable considering I had booked it over 4 weeks ahead of time.Alex O.
Customer service was rude and inexperienced. Truck was in rough condition. Uhaul moved my location to pick-up the truck the day before my move about 30 minutes away from my original location adding a significant amount of miles i had to drive subsequently increasing their profits from mileage. Seems like a scam to me. Once I got to the new location it took the young man nearly 20 minutes to find my reservation as he told me several times I was in the wrong location yet again. I explained they had just moved me to his location from another location and he was argumentative telling me I wasn't at the right location. Finally he found my reservation as he was spelling my name incorrect even though I spelled it for him over a dozen times. I have another very large move coming up in the next few months and will have to find a more reliable, professional truck rental company. From the reviews I've read online, Budget or Penske are much better options.Philip F.
Le client n'a pas laissé de commentaire.COURTNEY K.
Le client n'a pas laissé de commentaire.JESSE R.
Le client n'a pas laissé de commentaire.Holly L.
The truck was ready when we requested and the whole experience went smoothly. The only thing that I would suggest improving was the infomation (no-line) concerning the insurance options was a little lacking and not really user friendly.Philip S.
No identifying features aside from the trucks themselves. Rental equipment is stored in the open in the convenience store. Trucks interior was dirty but not unacceptable. Overall, decent but could be much better.Daniel B.
The attendant was very condescending, unhelpful and generally rude. He kept telling me it was my fault that the U-haul site would not let me go past the drop-off location to check it in. My location services were on, but it would not let me go past that point. He refused to check in my vehicle. He was annoyed that I was having trouble and never checked in my vehicle. I took pictures of everything and then called U-haul upon my return home. After speaking with a representative, the attendant finally checked my vehicle in and I received my receipt. I would go out of my way to another drop-off location if I ever need another U-haul.Linda P.
I had booked my reservation at a location 5 min away from where I was moving furniture. This was the only reason that I used this company instead of renting a van. U-haul switched my pick up location to a place 35 min away from where I was moving the night before my move. The place was in the middle of nowhere. The guy running the location was HORRIBLE. He began checking me in and then took 15min to check out and talk to a customer at the gas station in the middle of my order. He then proceeded to ask me for all the information that I already entered at the online check in and was trying to get me to pay again even though I had already done this at online check in and the payment had been charged to my card. I had to remind him of the furniture dolly that I rented and actually had to go into his back room to show him what it was. At this point I was an hour past the original time that I reserved the van and I had movers waiting. I already had to pay them for an hour since they were waiting on me to arrive. When I took ownership of the van there was trash and someone else's mask in the van and it was obvious that it had not been cleaned. Since I was now in a rush I had to take ownership of the van and clean it myself since I was not going to rely on the guy at the counter to do so. Overall the service was horrible both on U-Haul and this US Gas location. Not to mention that the gas station it self was sketchy and there was an obviously drunk guy playing slots at 9:30 in the morning. I doubt I will ever use U-Haul again. Also, I passed by the location that I had initially reserved a van on my way back from picking up from US gas and there was a truck at that location sitting in the lot, and when I left to go to where I was dropping off the furniture it was still sitting there. I made this reservation a month and a half ago to ensure I would have a van and to see one available at that location was infuriating.Samantha B.
Le client n'a pas laissé de commentaire.GREGORY B.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Steven P.
Waited until the time of my appointment to call me and made me drive a half hour in the opposite direction of my new house because â€œno other uhauls were available in the areaâ€. I find that hard to believe.Heather B.
Le client n'a pas laissé de commentaire.JAMES B.
Horrible customer service.John W.
The pickup location was great to deal with, however uhaul's customer service, scheduling DEPT is horrible to deal with. It is unfortunate I will be unable to rent another vehicle from the pickup location due to distance, because that is the only way I would use uhaul again. Completely unprofessional and rude when contacting uhaul directRyan A.
Let the customer know there is already a claim in for the damage to the truck before leaving the lot.Phil C.
Le client n'a pas laissé de commentaire.olanrewaju O.
I registered for an early pick up only to get to the location and no keys were in the box. I had to wait 45 minutes before the store opened to get checked out, plus there were two other people also waiting to rent vehicles. The owner was more interested in waiting on the customers in his convenience store then helping me get out of the store. When I got in the vehicle it said service engine soon. This warning did not go off during my entire rental. The store is dirty and the owner is ill prepared to multitask. It was a very frustrating rental experience.Christopher H.
Le client n'a pas laissé de commentaire.David P.
There was no vehicle inspection (or at least not a clear understanding of the process) when i picked up. I did a quick visual once I got the keys and it was in fair condition, no complaints. However, i was told upon return that the vehicle was had some mud on it (which was there when i picked it up and was also on the other u-haul vehicle). it's no big deal but the u-haul dealer should note this and not accuse the next guy of the issue.Michael H.
Staff helpful & polite, easy drop off.Jeff P.
Owner cursed at the return because he said I was his line because I needed a receiptdinnia M.
Owner was rude- took a very very long time getting us into the truck even though we had pre registered online. Would never rent there again!Kelly A.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.SYED L.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Artem B.
Put soft blankets in the van to help protect transport furniture to the final destination.jean A.
There computers are slow They only have one person working trying to check in and out the uhauls and working the store so you stand there while they are running around. I also was charged for things i did not have like the furniture pads and an extra dolly the guy asked me what i used with the truck i told him i only had one dolly but he still charged me for the other stuff. There are very nice other then that stuff.Tobie O.
Le client n'a pas laissé de commentaire.richard F.
Location itself was awesome .. U-Haul's pricing is the only issue .. $76 and $25 in gas for 3 hours use and under 30 miles driven.James M.
Just took awhile to get the truck but employees were super nice!aaron M.
Le client n'a pas laissé de commentaire.Ann K.
Great service. Easy to work withCris R.
Le client n'a pas laissé de commentaire.Jason U.
This location added 11 extra miles to my trip that were supposed to be added to the expected usage. They were not and I had to pay extra for them. Also, there were other, closer U-Haul locations that I was never given the option to use as a drop of location. For example, the one in East Greenville is 1,8 miles away. And it was the one I asked to use as the drop off when I called to reserve the truck but was never given that option.MARTIN R.
Le client n'a pas laissé de commentaire.JAMES B.
I COMPLETED ALL THE REGISTRATION ON LINE WHICH INDICATED EVERYTHING WAS READY FOR PICK-UP. I HAD ALLOWED AN EXTRA 10 MINUTES FOR THE TRANSITION BEFORE MY 4 HRS. WERE TO BEGIN. INSTEAD, THE AGENT WENT THRU THE ENTIRE APPLICATION ON HIS COMPUTER (AS IF I HAD DONE NOTHING) CONSUMING 30 MINUTES, 20 OF WHICH WERE NOW INTO MY 4 HR. RENTAL.James R.
Le client n'a pas laissé de commentaire.pedro A.
They did not have the equipment that I had requested so I hope I will be credited for the appointment that was not on the truckThomas B.
Le client n'a pas laissé de commentaire.Mike T.
Truck was fine, as was the dealership. Please work on lowering the price a bit - now THAT would be helpful and make for a better experience...CARL K.
Le client n'a pas laissé de commentaire.barry N.
no Automatic lock on the vehicle is disappointing. Having to manually lock all the doors when you get out sucks.Dan B.
I was pumping gas and asked the person processing my return to let me know if the gas level was ok- even showing him my diagram that was given to me. My friend was there to witness, and he still charged me the gas surcharge for not filling it up. I would have put move in- I WAS AT THE PUMP!!!!! That is a total scam again. Another practice of U-Haul that is deceitful!! I will never tell someone to use U-Haul.Linda N.
Ok but not really focused on our checkoutThomas M.
Le client n'a pas laissé de commentaire.theresa E.
Le client n'a pas laissé de commentaire.michael T.
Le client n'a pas laissé de commentaire.Andrew M.
Very friendly nice experience picking up and dropping off. Thank you to US Gas.Kevin K.
Le client n'a pas laissé de commentaire.Jeanne D.
Everything was great .. I have used the us gas location and was very pleased with service and quality .. JamesJAMES B.