Évaluations des clients US Gas

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de US Gas

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JAMES B. le

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Le client n'a pas laissé de commentaire.

Stephen P. le

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Le client n'a pas laissé de commentaire.

ROBERT S. le

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Le client n'a pas laissé de commentaire.

Peter Z. le

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Le client n'a pas laissé de commentaire.

Edward D. le

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Le client n'a pas laissé de commentaire.

kimberly t. le

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Le client n'a pas laissé de commentaire.

Drew V. le

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I originally reserved a 17 foot U-Haul truck from Kelly's Automotive in Limerick, PA but was bumped to a 20 foot truck for some reason. That was the start of the problem. A day before my pickup date I received a text that my reservation was bumped to another location because Kelly's Automotive would not answer their phone on Saturday to confirm the appointment. Apparently the scheduling manager for U-Haul had called all morning to confirm the reservation and could not get an answer. So I got bumped again to now another location and to a ridiculous 26 foot truck which was incredibly too large for my needs. On my reservation day I go to pick up this titanic sized beast of a 26 foot truck at the location I received a text message to go to, I arrive at the location to find out that my reservation was reassigned again back to Kelly's Automotive. What the hell. Apparently they were supposed to send me a text and an email to change it but incompetence strikes again and they never did. I had to call the customer service line again and they moved my reservation back to US Gas for the 26 foot truck since I was already there standing in the gas station waiting to pick up my truck. After getting the key to to this giant truck, I open the back of the truck to discover that apparently the truck had previous served as a seafood market. The truck STUNK like old crab. I can only theorize that the previous renter had bought an entire seafood market and moved it cross country. It was terrible. I wanted to vomit. And, to add icing to the the terrible seafood cake, the cab of the truck stunk like cat pee. I have no idea what the prior renter had done with this truck, but it was borderline criminal. I am done with U-Haul. There is zero chance I ever rent a truck from U-Haul again. This organization is terribly mismanaged and has more incompetence than the Russian government.

CARL R K. le

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everything was fine, all went well

Bruce F. le

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Le client n'a pas laissé de commentaire.

Steven W. le

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I used the truckshare 24/7 program to pick up and it was a DISASTER!! The app told me to go to the counter and get the key from the store clerk, but he refused to give me a key. I had to call uhaul customer service and sat on hold for a half hour before anyone answered, just to be transferred and put on hold again for another half hour. The clerk didn’t understand how the truckshare program worked and caused my family over an hour’s worth of delay and aggravation. Will never go back here or recommend it to anyone!

Kathleen S. le

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I was concerned about this pick up after reading reviews for this location, but there were no big problems. He could not print a receipt so took a picture of the screen with my camera - slightly slowed down process -computer issues- I had gone early to make sure that my paid helper was not twiddling his thumbs for an hour.

james z. le

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Le client n'a pas laissé de commentaire.

Ian A. le

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Had to wait over a half hour because the employee could not access WiFi. Said employee added extra sales onto invoice. I said no insurance, dolly, furniture pads. I expect a phone call today.

Eric O. le

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The pickup and drop off and customer service of the location were stupendous. You’re customer service at what I guess is your corporate headquarters is deplorable. Woman was nothing but rude too me.

Phyllis W. le

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Le client n'a pas laissé de commentaire.

JoAnne L. le

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Can't think of anything; all went well. Rented a van to haul home a new couch on a rainy afternoon. All good!

BRENDA R. le

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Don't have them in a run around like I did I ended up with a flat had to wait 1hr for truck and I had to buy fir a new tired and labor then I had to go another 40 miles to pick the truck in another location I spend all day Mother's Day outside frustrates and cryin because I couldn't spend it with my kids I got home by 6 pm Nd it was raining all day too

sarj s. le

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Quick pickup and return..

Melissa T. le

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Le client n'a pas laissé de commentaire.

Raeed K. le

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Le client n'a pas laissé de commentaire.

Charles K. le

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Le client n'a pas laissé de commentaire.

haines r. le

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The owner and his team are always excellent to work with. These are quality people as evidenced when my 91 year old father would drive-in for gas they would bend over backwards to assist him in everyway. U-Haul and any company supporting this business can be proud.

Steve G. le

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clean, very well maintained truck.

Playto S. le

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Le client n'a pas laissé de commentaire.

Ashlyn M. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

lynne c. le

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Le client n'a pas laissé de commentaire.

Dale B. le

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It was convenient, but only as a pickup location.

John E. le

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It's difficult when the facility employees don't speak English well.

Timothy W. le

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Le client n'a pas laissé de commentaire.

Karen S. le

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Too far away

Rupan P. le

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Le client n'a pas laissé de commentaire.

MARIE M. le

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Le client n'a pas laissé de commentaire.