Cargo area was dirty. Lots of mud. Side view mirror was broken. Would not stay in place Driver side door did not close completely. At high speed lots of wind noise
CRAIG P
US Gas
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Perkiomenville, PA 18074
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Driver side Mirror could not be adjusted Hard to close Cargo Door Check engine lite on from the start These are not the location fault but more a maintenance issue
Frank KThe truck was dirty in the cab. Boot marks and hay on the floor and the cup holders had spilled soda lol over them. The windshield was filthy on the inside and a hazard quite frankly. It also desperately needed an alignment and wheel bearing repair. It made noise while even idling
MELISSA LI had to wait alot longer to receive keys because the front cashier clerk seemed inexperience and he had to call his manager for assistance.
Su LThis was my second Uhaul rental in two weeks, first one was for me when I was moving stuff to a storage locker, today's rental was for my son helping him move into his new place. Just like last weekend, the Uhaul App was not working properly, added easily an extra 30 minutes to our pre-planned day because the app kept saying the truck we rented was not available at the location we were scheduled to pickup from. It was a 30 minute drive to the location, so I didn't want to make a one hour round-trip drive in the event the truck was really not there. We called uHaul customer service, and the woman on the phone assured us the truck was there, but the app said it wasn't. Since the app said it wasn't there, we couldn't even start the check-in process. We tried it on Android, and iPhone, and the result was the same. We went into the store (thank goodness they were actually open on the weekend), and even the clerk had a really hard time getting us checked-in, that added about another 20 minutes. We had people waiting on us to help us load the truck. These last two rentals in the last two weeks have been absolutely horrible, and I think when the time comes again for me to move in a few months, I will be looking for different moving truck options. Even the clerk at the pickup location US Gas, said that SO MANY of the uHaul customers come in complaining about how terrible the uHAUL app is, that it almost always has issues.
Steven V