Pickup was pretty easy though you had to go inside to get the key. Truck was overall in good shape. Significant ding and scratches that I felt I needed to address in the app. Lastly, Uhaul put a hold on my card that still hasn't cleared. We ended up charging my wife's card after dropping the truck off but the initial hold is still pending on my account 48 hours later. Not cool UhaulRyann C.
Customer Reviews for USA 2 Go Quickstore
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Plymouth, MI 48170
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/3/2022 - 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Truck leaked oil and when I called to let them know the guy said there's nothing he could do and hung up on me.Brandon G.
Le client n'a pas laissé de commentaire.Ibrahim S.
Le client n'a pas laissé de commentaire.Larry H.
Quick and convenientTheodore J.
Le client n'a pas laissé de commentaire.GARY ANDREW M.
Windows dirty, inside tuck had previous leasers's paoerwork and hardware, truck floor was dirty and low tire pressure light indicated it needed attentionEd C.
The USA 2 go representative was the worst person in the entire world. She wasn't friendly or knowledgeable at all. She was rude and raised her voice several times. She repeatedly told me she wasn't an employee of Uhaul and works solely from USA 2 go. Not to mention she had me upload my photos over 10 times to only find out she was on the wrong screen. Because of her lack of knowledge, I was told to take my business else where, so that's what I'll be doing!!Nicole C.
Le client n'a pas laissé de commentaire.Brian G.
The only thing I found in the cab was an empty can on the passenger side that was small and must not have been noticed by the cleaning crew. It rolled out in transit but was not a danger. I was impressed with the fuel milage for a large vehicle. Being a truck driver, I followed some other big trucks to help the with wind resistance.RICHARD DAVID T.
Le client n'a pas laissé de commentaire.Andrew D.
Le client n'a pas laissé de commentaire.JACOB V.
Le client n'a pas laissé de commentaire.Bryan S.
It was greatMikel S.
Tires needed balancing. Rough drive.SCOTT JEFFREY G.
Good experience as usualKaren C.
The staff person did NOT explain to me how to return the vehicle. She was going off duty at 5pm and simply said, "Give the keys back to the gas station clerk when you return it." Dropped the truck off around 7:30. Turns out I was supposed to use my mobile phone to do a virtual check in. I didn't know that. I turned in the keys and went home. Got the text message on my iphone 6 and had to return to the gas station at 9:30pm. The iphone 6 wouldn't support the software so I had to use a family member's phone. Finally finished at 10:15pm. What a HASSLE. Your staff should have been more clear with me.Amie P.
Le client n'a pas laissé de commentaire.Ryan R.
Le client n'a pas laissé de commentaire.Elizabeth D.
Le client n'a pas laissé de commentaire.Joseph C.
Booked on lineâ€¦.picked up truck the next dayâ€¦.easy peasyLORRAINE D.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Kevin A.
Le client n'a pas laissé de commentaire.Brian B.
There is a spilt drink in the cabNigel L.
Le client n'a pas laissé de commentaire.Dominick M.
Nothing the customer service was great.Jeanette R.
Le client n'a pas laissé de commentaire.Naoto K.
Le client n'a pas laissé de commentaire.Jeff C.
Dan was the best hands downRonnie T.
Dan and his team go above and beyond to help someone secure a truck and ease the stress of one of the most difficult life-changing events someone can go through. This location is Outstanding! Keep up the good work. Excellent communication, fair pricing, recommendations on how to save money, friendly, responsive, team.Jeffrey M.
Nothing comes to mind. The process was quick and easy (verify the drivers license online prior to the rental to expedite the process). The van was clean and it drove well. Drop off was quick and easy.Christopher T.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Igor B.
Le client n'a pas laissé de commentaire.Devin F.
Little confusing because no street sign noting UHaul facility. Manager was most helpful letting us know how to locate facilityNeil G.
Truck had a tire pressure warning message. Also the drivers side window or mirror was rattling. Otherwise it was pretty good.Mark K.
I had a question and no one at desk.Gregory B.
Le client n'a pas laissé de commentaire.James L.
Very nice people at the counter.Amy N.
They are awesomeJAMES B.
Excellent service à la clientèle. Friendly, thorough, and helpful. Will definitely return as well as recommend to others!Steven W.
What a great place Great experience. Very friendly and caring manager. The inside is updated and clean. Open aisles. No crowding of aisles I can not say enough good things.Lisa H.
Great service!!!Altynai H.
Le client n'a pas laissé de commentaire.Richard W.
The agent was very accommodating. She allowed me to change my reservation on the spot.Yohei S.
Le client n'a pas laissé de commentaire.Juan V.
Le client n'a pas laissé de commentaire.YVETTE LAVON B.
Dan was great!!!! Easy process;)Tracy G.
Le client n'a pas laissé de commentaire.Laurie W.
Very friendly and helpfulJAYLEEN P.
Easy to work with. Simply pickup and drop off process.JOHN B.
Le client n'a pas laissé de commentaire.LABARON H.
Le client n'a pas laissé de commentaire.Mike O.
Truck needed some major front end suspension work. Everything went well location people at the Uhaul great to work with.joseph S.
Dan was extremely personableCharles C.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.Andrew H.
From the strange sounds this truck made, it definitely needs some work.Brian S.
Le client n'a pas laissé de commentaire.GEORGE L.
Le client n'a pas laissé de commentaire.Gregory H.
It was literally a brand new 26' UHaul. It ran like a dream and my nephew wanted to keep it. The staff was incredible, very kind and engaging and explained the whole process thoroughly. It was easy to drop the truck off and the keys. I HIGHLY RECOMMEND THIS LOCATION!!!SUSAN JENE C.
Le client n'a pas laissé de commentaire.Terrance B.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Mark S.
the manager was very friendly and accommodating,Harry W.
Truck was completely dirt with dust and drywalls, I had to cleaned before used!! I took pictures how I received the unit.Cristian I.
Le client n'a pas laissé de commentaire.ronald T.
Van drove really well. I did clean the mirrors and back window. Overall I am pleased with this location. U-haul employees at this location were very good . Very efficient and explained rental agreement very well.James H.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.Nitin K.
Le client n'a pas laissé de commentaire.Ajith A.
back of truck was frozen shut! Badly! That's weather but maybe have someone crack them open aheadANDREW CARL K.
Le client n'a pas laissé de commentaire.Anthony J.
Le client n'a pas laissé de commentaire.CYNTHIA CHARELL W.
Le client n'a pas laissé de commentaire.Darryl N.
The employees at this location are committing scam. The uhaul truck was not full with gas despite that the location is inside a gas station. The claimed that the truck was half full when I rented it. But it was not. I drove 17 miles. I put more than 2 gallons of gas prior to returning the truck. The truck milage per gallon is more than 10 miles. I was charged for 3 gallons of gas.Mazin S.
make sure the back door is clear of snow and frozen ice. Both employees were nice. Turn in was very easy Employees used a sledge hammer to brake and scrape the ice to get the real load door to openLEONARD LEO S.
It was horrible, apparently the system keeping going down ??, I arrived at my reservation time and it took 45mins until I received the key. It should not have taken that long. This isn't the first time I've rented from UHaul and has never taken that long before.Victoria C.
Outside mirrors should be electrical operating, for proper adjustments.FAUTAUPEA SIALOI F.
Le client n'a pas laissé de commentaire.Zachary B.
I'm very disappointed because I did not receive a receipt in regards to the extra amount that I was supposed to owe until 13 days after the van was returned and it appears that I was charged way more for the extra three days of use than what I should have been charged. I did not receive a phone call or email until the 27th and the van was returned on the 13th. I assumed what was paid covered the cost since I did not hear anything within a couple days. I have never had any issue like this before renting a uhaul. Very disappointed.LANA MARIA B.
Le client n'a pas laissé de commentaire.KAY LOUISA P.
Le client n'a pas laissé de commentaire.Brionna C.
Friendly, helpful staff. A bell, pager, or contact number at front desk would have been helpful. Good experience overall.ROBERT WILLIAM E.
Le client n'a pas laissé de commentaire.MARK STEVEN M.
Le client n'a pas laissé de commentaire.NANCY MARIE B.
High priced for local use and 75 to 100 used. Was expecting 1/2 of what I paid. Expectations more than anything...MICHAEL PAUL W.
Le client n'a pas laissé de commentaire.JAMIE G.
Le client n'a pas laissé de commentaire.Bryan K.
More signs to show customers where to go on the outside of the building, if possible?Lamanzer W.
Le client n'a pas laissé de commentaire.KHALID ZEKY M.
Nothing at all! I had a great experience, that is why I returned here for this second rental.JANET MARIE M.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Steven G.
Very nice customer service. Would recommendCAMERON SHANE S.
When I arrived at the U-Haul location with a reservation, I was told there was no trucks and the staff had gone home for the day and to drive to the next town and check there inventory. On my way to the next town frustrated and confused, I called you and asked customer service what is the point of making a reservation if it is not upheld. The service rep agreed with me and called the U-Haul store that I just left. Minutes later, a truck was available. By this time I've wasted almost 45 minutes. I was able to rent a truck and I returned it three hours later. Before I turned it in and made sure that was left in the same condition that I had it and with a full tank. I even took a picture of the mileage and fuel gag. The next morning I was charged for 2 gallons of fuel and was told that it was not a full tank which is not true. I have photos to prove it. I advise anyone who is in need of a U-Haul truck to avoid this place if possible.Robert J.
Le client n'a pas laissé de commentaire.SARAH ABIGAIL-MA S.
Again the mobile drop off process didn't work- website down and the backup phone was not taking calls. Had to call the next morning g to sort this out. Again will never use this service againStephanie H.