Customer Reviews for USA Mattress
(U-Haul Neighborhood Dealer)

Évaluation :

5

Easy 2 work with n very nice. New clean reliable trucks

Évaluation :

5

Making the mobile pick easier to read ID's.

Évaluation :

1

The owner was not at the store when I arrived for appointment. I called the number on the door and was told the owner had to take her children to school and she would call me back. She called me back and I got the code to get the key. There were too warning lights on the dash the whole time I had the truck including the engine light.

Évaluation :

3

Only thing I did not like was it took too long to get the deposit refunded

Évaluation :

5

Excellent communication and easy to work with.

Évaluation :

4

Great service. Extremely accommodating

Évaluation :

5

Price was more than advertised. Trailer shook my truck because wheels were out of balance. Got the job done but trailer was a POS

Évaluation :

1

This place no one is ever on site and when you they never answer or return your calls. I rented a trailer, returned it the same day by 230pm. A week later i got a email stating equipment hasn't been returned

Évaluation :

2

This place was closed at 3:50PM so I unhooked the car dolly and left it next to another.

Évaluation :

1

First everything was through the phone there location was empty there wasent a person to talk to or that could help me with my questions .there wasen't alot if cellphone signal so it was really hard to do the pickup/return through the phone, i paid for a utility dolly it cost me $7 when we open the truck it wasent there, there wasent anyone to help me give me one, i called customer service they said they take off my final bill that not through they still charge me for it even though i had to buy my own cause there wasent any store that could provide one for me. I return the haul at the appropriate time but since there no signal i sat there for half an hour before i decided to just go home and finish the process using our wifi and in the final bill they are charging for leaving on a later time which it not true. Plus i payed for 30 miles i only used 12 and i didnt get my money back for that. Awful place never going back there i gather pay extra and pick it somewhere else than go back there again

Évaluation :

1

Have the facility staffed with a person, or at the very least inform the renter that the location is not staffed, and is Uhaul app only. The key to my specific truck, was NOT in the key safe that was specific. The key was actually inside the drop box. Only after accessing the drop box, were we able to get the key. There was nobody at the pick up facility, who was able to provide assistance, had we not been able to access the dropbox, we would have been SOL. The only assistance available was via uhaul rep on the phone. This was a extremely unpleasant experience.

Évaluation :

5

Megan was excellent. Very helpful

Évaluation :

4

I ordered a furniture dolly and did not get one. But I was charged for it. Not cool!!

Évaluation :

1

This should be listed as self service location. There is never a person there and they do not pick up their phone. If someone doesn't have service for the app to work they have to call the uhaul number like I did. It was very inconvenient.

Évaluation :

5

This company will go above and beyond to help with a rental from U-Haul... I appreciate Chris and all of her hard work and commitment to customer satisfaction... Chris is a class act ! Chris is the reason I will rent from U-Haul.. Regards Armando

Évaluation :

4

Key code accessibility

Évaluation :

1

I was promised a u haul close to the Albany Airport as that's where we flew into, this location was almost an hour away which added Uber fare and 2 plus hours to our already long drive. The place was not open, the app takes forever and it added another hour to our trip standing outside trying to call someone.

Évaluation :

4

I feel there is nothing to change except having a wider selection of vehicles.

Évaluation :

4

Don't quote someone HALF of what your charging. If i need it for 8 hours and 70 miles tell me it'd cost $215 NOT only $96 to charge the other dumb fees after i use it

Évaluation :

5

Fast and easy

Évaluation :

5

Chris at USA Mattress is fantastic to do business with. I am a repeat customer and will call her anytime I need to rent a U-Haul. Very professional and accommodating.

Évaluation :

5

Friendly service very pleasant person to talk with. God bless

Évaluation :

1

I was directed to get uhaul trailer by person in Albany to pick up at Amsterdam location- the people at that location were not there - the wife of one of workers came out and told me to contact Albany rep to set up contract- the rep in Albany said for me to hook up trailer and give her my credit card for contract that she would send to my phone - the trailer was not inspected and I found out the lights were not working- it was dangerous and I just could not believe the service I received- I’ve dealt with uhaul before and never have been more disappointed- at least the place I dropped it off was going to fix it before someone’s else life would be at risk as I felt mine was

Évaluation :

5

S.O.

Évaluation :

5

Smooth experience, friendly service!

Évaluation :

5

Rien

Évaluation :

4

Nothing. All good

Évaluation :

5

What a friendly and efficient transaction. You are lucky to have the professionals you have in Amsterdam, NY. Will definitely call on the again should the need arise.

Évaluation :

5

No improvements necessary. USA Mattress was fantastic in taking care of all my u-haul needs. The first location I picked was Limitless Auto and they were absolutely terrible by the way. Thank goodness USA Mattress was close by and had the truck I wanted.

Évaluation :

5

Super hard/nice workers

Évaluation :

3

I just wasn't sure where to park my vehicle while I was renting the truck. Maybe consider adding a few signs on where to park? Otherwise a seamless renting experience. Will use again.

Évaluation :

4

Was easier transaction than I thought. Person at the counter (Krissy) was very pleasant. No hidden fees or charges on my final bill. Would rent from that location again.

Évaluation :

5

Great service. Friendly, courteous, and friendly.

Évaluation :

5

This place got it right and treated me like I mattered

Évaluation :

4

Check before rent. Towing dolly wire need repair right signal wire cut off.

Évaluation :

2

There was nobody at the office. When I called I went through 5 different people to get the job done and wasted 50 minutes of time on a project that had to be done. After it was all done and bought the truck back. The lady that I had to call back was VERY NICE and made my day better. Merci.

Évaluation :

5

Excellent

Évaluation :

1

Uhaul was a disgrace I'm putting a lawsuit on uhaul my stuff was left out in the streets the uhaul company charged me right away for the truck and for 2 helpers to help me move my furniture it so happened the helpers never came out the uhaul truck had to be returned I was being charged for the mileage used to take to the uhaul to my house were the helpers SUPPOSEDLY qas supposedly meet me at my money didnt get returned so I can hire somebody else but was just a disgrace I definitely dont advice anybody yo deal with uhaul just terrible

Évaluation :

5

Very impressed with the customer service at this location. Staff assured me if I had any issues after hours to contact them and they would assist. I appreciated that. Everything went flawlessly, and was actually kind of fun.

Évaluation :

3

The associate at USA Mattress did everything she could to help me on short notice. I thank her for working online to get me and the trailer on my way. In reality, my appointment was supposed to be at Limitless Auto on STHWY 30, Amsterdam. When I arrived, there was no trailer for my appointment, even though we had called the day before to confirm reservation which was made several weeks earlier. The guy there was rude and stated "I don't know anything. They've got us locked out. Call the 800 number". It wouldn't surprise me if I found out that he rented it out to someone else under the table earlier in the day. LIMITLESS AUTO NO GOOD.

Évaluation :

5

Whole transaction went very easy. I am pleased.

Évaluation :

1

Over charged. I did not request safe move coverage and was charged 14$ for it!!!

Évaluation :

5

I still have yet to receive my returned funds after returning the truck.i have a receipt that shows i was refund

Évaluation :

5

Equipment was in good shape, staff was very friendly

Évaluation :

5

The truck still had a dresser inside of it.

Évaluation :

5

Great people, friendly and was a partner in making our trip go well.

Évaluation :

3

Make sure vehicles are clean...the trailer part of thectruckbwas fillthy...dirt and dried mud

Évaluation :

1

Most horrific thing I ever experienced

Évaluation :

4

The estimate I was given for the rental online was about $300 less than the amount I was charged after I arrived to pick up the truck and car dolly, which I was not prepared for. The rental agent had sent her husband to a different location to pick up the truck and I was told he was the one who inspected it for roadworthiness. The trucks suspension was lacking, the seats were uncomfortable, the brakes screeched during stops...and I ended up so bruised and battered by the road trip from NY to FL I had to take a couple additional days off to recover because I was in so much pain from being thrown around in the cab... I will never again give uhaul my business, this truck was terrible. I would invite management to take the same road trip so they can experience the nightmare for themselves.