First everything was through the phone there location was empty there wasent a person to talk to or that could help me with my questions .there wasen't alot if cellphone signal so it was really hard to do the pickup/return through the phone, i paid for a utility dolly it cost me $7 when we open the truck it wasent there, there wasent anyone to help me give me one, i called customer service they said they take off my final bill that not through they still charge me for it even though i had to buy my own cause there wasent any store that could provide one for me. I return the haul at the appropriate time but since there no signal i sat there for half an hour before i decided to just go home and finish the process using our wifi and in the final bill they are charging for leaving on a later time which it not true. Plus i payed for 30 miles i only used 12 and i didnt get my money back for that. Awful place never going back there i gather pay extra and pick it somewhere else than go back there againJerika M.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Amsterdam, NY 12010
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Have the facility staffed with a person, or at the very least inform the renter that the location is not staffed, and is Uhaul app only. The key to my specific truck, was NOT in the key safe that was specific. The key was actually inside the drop box. Only after accessing the drop box, were we able to get the key. There was nobody at the pick up facility, who was able to provide assistance, had we not been able to access the dropbox, we would have been SOL. The only assistance available was via uhaul rep on the phone. This was a extremely unpleasant experience.Jesse S.
Megan was excellent. Very helpfulTimothy L.
I ordered a furniture dolly and did not get one. But I was charged for it. Not cool!!ANN O.
This should be listed as self service location. There is never a person there and they do not pick up their phone. If someone doesn't have service for the app to work they have to call the uhaul number like I did. It was very inconvenient.Macallister C.