Évaluations des clients Valley Gas Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Valley Gas Inc

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Ahmet N. le

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I rented trailer one day and returned same day and no one in the office they were close ,three days later someone called me and he said when you return to trailer, I told him I did same day ,, he said ooo sorry our mistake , next day I saw my credit information show they charged me three days ...

Mindy M. le

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Le client n'a pas laissé de commentaire.

John F. le

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Le client n'a pas laissé de commentaire.

Jerry F. le

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I needed moving blankets and when I made the reservation on line I requested them. When I got to the location they do not have any blankets ever. Very disappointed.

Aharon R. le

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Stop lying, cheating, and stealing.

Louis T. le

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First, my on line reservation was not displayed in the locations computer. Others were present with the same issue. Counter person reported this often happens. Second I am on the road and I get a text to inspect the vehicle? I open the file and see the current pictures and compare them to the truck rented. The last I did not agree with and noted 2 large chips on the front engine cover. I hit OK and I was asked to upload a picture. I went into my camera and took the picture and tried to return to the app which reported it timed out already. This needs to be fixed, it should be done before I move the truck. Third, your mileage charge is ridiculous and will use Home Depot in the future. Cheaper mileage, short rate fee, military discount.

Alicia W. le

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Le client n'a pas laissé de commentaire.

John O. le

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Personnel were very respectful and helpful. Renting a I haul from them was very easy and on time. Thank you and I will be back

nosirdzhon N. le

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The employee was rude unhelpful and very angry

YALITZA G. le

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Le client n'a pas laissé de commentaire.

Maxim R. le

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Pushy with insurance. Charged extra for after hours drop off.

arthur S. le

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The van was clean and well maintained. The gentleman that helped was very informative.

John H. le

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Nothing. Michelle helped me and she was wonderful. Will be using this location again very soon !

Robert B. le

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Le client n'a pas laissé de commentaire.

Sean G. le

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Le client n'a pas laissé de commentaire.

Chris V. le

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Rep was very helpful

joseph M. le

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On site parking would be helpful.

jose E. le

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I make rent the truck for moving is exelent servicio good equiment thank you

Anthony V. le

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Le client n'a pas laissé de commentaire.

Paul O. le

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Easier signage for pulling in

Michael T. le

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I was pleasantly surprised with how clean and good working my truck was.

Joe R. le

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Best uhaul experience yet

Armando F. le

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Excellent customer experience. Very friendly and helpful. Easy in and out rental. Definitely rent again from Valley Gas U Haul.

jack L. le

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Le client n'a pas laissé de commentaire.

lisa W. le

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Le client n'a pas laissé de commentaire.

Mitchell P. le

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Le client n'a pas laissé de commentaire.

daniel M. le

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Nice people, easy to work with, and very flexible.

Roman S. le

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Could have notified me that there is now moving equipment at the site before I got there. Made the whole move much harder and longer. I'll use a different service next time. Never again!

George G. le

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just isnt a lot of parking, no boxes or packing supplies like at most uhaul places i have been to. i needed a small and medium box after going through the ones i bought last week but was disappointed to see they didnt have any or if they did they didnt ask me if i needed them

Dave B. le

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I would pick up at a different location as the staff is far from friendly. Had the truck booked for a week and was scheduled for a different location and some reason referred to this one on Amboy. I have rented a few trailers and trucks with this being the worst experience. Wouldn’t recommend this location for pick up or drop off. Uhaul probably will loose some customers having them representing the company for rentals. Hand dolly for appliances was dirty and left two black marks down a flight of stairs in my old house due to grease on the belts. Dirty inside the 15 footer bed. If your looking to damage your house and have staff be rude and disrespectful then this is your place. If Uhaul rescheduled my location to this one again I would have rented from another company..Moving is a stressful and aggravating process in itself so a pleasant customer service experience goes a long way

Steven A. le

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Le client n'a pas laissé de commentaire.

Anthony C. le

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Le client n'a pas laissé de commentaire.

Nicholas C. le

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Le client n'a pas laissé de commentaire.

renee M. le

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I will not recommend uhaul cause you sent me a bill and the next day charged me an extra $43 more and never sent me a receipt on why u charged me more and now I hv to call and get a refund.

debbie M. le

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thank you

Mario L. le

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Le client n'a pas laissé de commentaire.

carolyn A. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Very professional and courtesy

john M. le

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this location was great. my issue is that u-haul changed my "preferred" location from new jersey (where I needed it) to this location in staten island, ny! the reason I did not prefer this location is due to the fact that it was 20 miles further for me to drive, costing me more money in miles. also an extra 1 hour lost. not only the miles but, $15 to go across the Verrazano bridge with my vehicle to get to the facility but, $42 to return with the rental truck! THANKS UHAUL! You screwed me. maybe when you change a customers rental location, instead of the subject line on the email should say "change in location for your rental" instead of "confirmation". give your customer the heads up. I never would have choose that location. and not to mention being hung up on by 2 rude phone reps! I was very happy with the people from Valley Gas, but, NOT PLEASED WITH THIS U-HAUL EXPERIENCE!!!!!

mike L. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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The salesperson was very friendly and helpful. Everything was just right.

Richard S. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Le client n'a pas laissé de commentaire.

giuseppe G. le

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Le client n'a pas laissé de commentaire.

John R. le

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Le client n'a pas laissé de commentaire.

joanne P. le

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I asked for a dolly and blankets and received neithet one. No dolly no blankets. The woman also had a bad attitude.

Jeff C. le

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Le client n'a pas laissé de commentaire.

Frank F. le

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Le client n'a pas laissé de commentaire.

Joseph T. le

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Le client n'a pas laissé de commentaire.

stephen G. le

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Le client n'a pas laissé de commentaire.

paul M. le

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In n Out in No time. Michelle was a Pleasure to work with.

nick G. le

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Le client n'a pas laissé de commentaire.

mildred A. le

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Le client n'a pas laissé de commentaire.

Andrew B. le

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Le client n'a pas laissé de commentaire.

Anthony D. le

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Le client n'a pas laissé de commentaire.

Anthony P. le

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Le client n'a pas laissé de commentaire.

Salah Eldin M. le

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Le client n'a pas laissé de commentaire.

John F. le

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After receiving an e-mail confirmation that the equipment was ready and available in Jersey City the evening prior to my scheduled pick up, as reserved, just prior (+/- 1 hour) to my scheduled pick up, the JC facility called me to tell me she did not have the equipment and reluctantly referred me to the customer service 800 number. I now understand why she was so reluctant to send me to UHaul's customer service line. This was the only UHaul rep that was really helpful. Only after over an hour of being passed from one customer service rep to another, did they locate the reserved equipment more than 25 miles away in Staten Island. The Staten Island facility pointed me to the trailer expecting me to hook it up to my vehicle. Only after telling them I am unfamiliar with the equipment and the best practices for a safe installation, they reluctantly helped out. They did not have a converter to hook up the brakes (seven pin to four pin). They sent me to a near by auto parts store to purchase the converter. They did not have the 24 moving pads as ordered and those they did have were given to me in a wad (neither folded nor in a bag) and filthy. When I requested a credit for the reserved moving pads (for which I was billed) and with respect to which they were unable to provide, they told me that the drop off facility was the proper place to get the credit, notwithstanding the fact that the Staten Island facility was charging me for the pads. Unbelievable, poor service, a rip-off, you should be embarrassed!. Your customer (dis) service 800 system and this place will put you out of business.

Chris K. le

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Le client n'a pas laissé de commentaire.

andrew G. le

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Le client n'a pas laissé de commentaire.

Jay R. le

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Le client n'a pas laissé de commentaire.

Salvatore S. le

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Le client n'a pas laissé de commentaire.

marco antonio A. le

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Easy for rent ...

James C H. le

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Reservation info and phone service needs significant improvement. There was a concern about mileage and the rate, when it could have been easily resolved had a phone rep told me what I found out at pickup location. Once certain mileage (100) is reached, it becomes a flat rate of $125 and then 0.79 a mile. Online info and phone service is TERRIBLE. Especially the unwillingness to help or provide viable options when concerns are expressed by client.

William P. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

michael S. le

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Le client n'a pas laissé de commentaire.

luiz M. le

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Quick and easy process.

Sofia N. le

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Le client n'a pas laissé de commentaire.

Thomas F. le

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Le client n'a pas laissé de commentaire.

charles D. le

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Np

Thomas P. le

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Le client n'a pas laissé de commentaire.

matthew B. le

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Le client n'a pas laissé de commentaire.

nick P. le

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Le client n'a pas laissé de commentaire.

John Z. le

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Le client n'a pas laissé de commentaire.

ALEXANDER F. le

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Le client n'a pas laissé de commentaire.

dimitrios K. le

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Le client n'a pas laissé de commentaire.

steve P. le

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Lower the rates

Jose C. le

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Le client n'a pas laissé de commentaire.

DEBORAH A. le

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Le client n'a pas laissé de commentaire.

RoseAnn P. le

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Le client n'a pas laissé de commentaire.

david W. le

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Le client n'a pas laissé de commentaire.

judith P. le

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Le client n'a pas laissé de commentaire.

john S. le

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Le client n'a pas laissé de commentaire.

andrey V. le

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Le client n'a pas laissé de commentaire.

Adam B. le

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Le client n'a pas laissé de commentaire.

John A. le

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Upon returning the truck, I was told it needed more fuel to reach the 1/4 line. The needle was literally just below the line. Ok, I put a few dollars in, I topped it up, fixed that. There’s really no place to park in this facility, while my wife was waiting for me she was parked, waiting in the car, against the fence, away from the gas pumps and other traffic. She was told in a not so polite way to move from the spot because she was blocking the line for the car wash. There was plenty of room for pump and car wash traffic. I also informed them that the truck had an issue, that above 30 MPH there was a loud whining noise from underneath. Didn’t seem to phase anyone. I will use U-Haul again, however not from this facility.

MIGUEL L. le

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When I reserved the truck the day before I specifically asked them to please make sure that the back of the truck was swept clean. When I received the truck I had to go back inside and ask the front desk man to give me a broom and I hadn’t to thoroughly sweep it because it full of heavy dirt and there was some water in the right side corner. Also this location is a car wash and they handle uhaul customers at the same desk where they handle car wash customers, this slowed down their abilility to attentabily work the uhaul customers Front desk man was friendly

William G. le

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Fuel gage was incorrect by a 1/4 tank upon check out. I have photos to prove. I was not informed about rental return after hours procedure photos. Very disappointed with the uhaul experience. I will not be returning.

Patrick F. le

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Le client n'a pas laissé de commentaire.

mario C. le

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Le client n'a pas laissé de commentaire.

John R. le

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I dropped off after hours so I was never inside but the reminder phone call in the morning was helpful as to where I needed to drop the truck off.