Évaluations des clients Valley Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Valley Self Storage

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Sheila F.
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Nothing. Everything was a good experience.

Kevin L.
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Hire more people like the guy there! He was so helpful and friendly when we picked up the truck and next day same guy and same great service! Last uhaul experience was poor but this place and this time was 5 stars! Thank you!

Brian W.
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I had a moving truck reservation for the Leesburg store at 10am. They didn't have my truck--and the staff person knew it the day prior and did nothing. They sent me to Purcellville to get a truck. Upon arrival, there was no truck for me. I spent 10 minutes on hold three times trying to find an answer. No one picked up. Ever. This is the worst customer service I have ever experienced. Moving is stressful enough.

Cameron M.
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Le client n'a pas laissé de commentaire.

Donald L.
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It took me over 2 hours to pick up the vehicle because the app wasn't showing my reservation even though customer service had it in the system. I was also put on hold 3 times with customer service which totaled 45 minutes. Once I finally got the truck and opened the roll up door it got wedged in the top and required two of us to get it unstuck. All of this was documented with customer service last night who said I should hear something from the regional manager. As of now I have not heard from anyone. I believe I am entitled to a full refund. If not I will never do business with U-Haul again

Lesdy L.
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Good service and very convenient

Mike H.
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Le client n'a pas laissé de commentaire.

Dermot W.
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Love the convenience to my home. I'm a Realtor, and occasionally need to rent a cargo van to move staging furniture, etc., for my listings. So much better than multiple trips in my personal vehicle.

Donald D.
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Person was nice but place smelled of smoke. Mostly not happy with U-haul as I had to drive an extra 25 miles to pick up truck from Purceville location.when one was not available (as promised previous day) from Sterling location ... was told gas was 5/8 tank and then was charged $7.50 for gas at return place even though I drove extra 25 miles to bring truck to house and returned with 5/8 tank.

James C.
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Le client n'a pas laissé de commentaire.

James J.
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Le client n'a pas laissé de commentaire.

Jim A.
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Le client n'a pas laissé de commentaire.

Timothy K.
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Le client n'a pas laissé de commentaire.

Ann W.
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The app sucked. Spend over an hour on the phone trying to pick up truck. Return I still couldn't use the app. Would not pick up after hours again.

Virginia E.
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Everything was just perfect....easy pick up ad easy return!

Christine C.
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Le client n'a pas laissé de commentaire.

Todd P.
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fast, friendly and on time.

PAUL L.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Nathan G.
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Customer service was great! The gentleman that helped me was super attentive to my needs and concerns. Truck was clean and found no problems with it. Thank you!

Norman P.
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Everything was great, except when I called the 1 800 number to ask a question. I was on hold for 20 minutes to ask a 20 second question.

kelly K.
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Le client n'a pas laissé de commentaire.

ERICALYNN S.
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Le client n'a pas laissé de commentaire.

Richard S.
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Gentleman received the truck in a very timely and efficient manner.

Jack P.
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I had the biggest issue with the truck not being cleaned and the app not working.

Laura S.
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Le client n'a pas laissé de commentaire.

Brian F.
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Very easy, will use again.

Michael R.
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Le client n'a pas laissé de commentaire.

Shaun M.
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Valley storage is so convenient and trucks are always ready to go.

Emily B.
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Although the location is out of the way and does not have very direct expressway access, the gentleman working was very friendly and helpful. He was thorough in his review of the rental information.

Jeffery P.
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Inside of truck was filthy. Coffee / liquid spilled in cup holders dog hair on floor. Outside of truck was covered in bugs on grill and windshield.

John A.
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Le client n'a pas laissé de commentaire.

John C.
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Le client n'a pas laissé de commentaire.

Daryl R.
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It would be nice if your mobile return web page said something near the start to alert the user to the need to take and upload several specific photos of the equipment. But I did like the mobile return experience, mostly because I could fit the return to my schedule with no worries about delays.

John M.
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Le client n'a pas laissé de commentaire.

MATTHEW P.
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Le client n'a pas laissé de commentaire.

Mitch M.
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Le client n'a pas laissé de commentaire.

KATIE N.
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Nothing! I have rented from this location many times and it has been a great experience every time!!

Virginia E.
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Everything went so smoothly.

Armik M.
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We live in a time of a pandemic that has taken over 100,000 lives by now, and I would have thought that a company your size would have learned something, but alas I was proven wrong. Not only did my experience make me feel unsafe, it also made me wonder what you are doing to mitigate / reduce potential transmission of the virus in your company trucks and offices. I had wanted to check my truck out without walking into an office, but once I arrived to pickup the truck it was not possible to do so. I had to go into a stuffy, small, un-ventilated office, where the worker had no mask and had no gloves. That is very unsafe and unsanitary in these conditions. You do not deserve even $1 of what you charged me for the way you treat your workers and your customers.

MARGARET B.
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Le client n'a pas laissé de commentaire.

Jeff L.
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Le client n'a pas laissé de commentaire.

PKathleen L.
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The UHaul 24/7 feature was a disaster. It took me 90 minutes and 5 different "helpline" calls to finally execute the "Pick Up My Truck" feature. There are inconsistencies within their application that must be fixed. For starters, UHaul should require that you download the app, There are too many cellphone versions/releases they have not planned for. The app is the only way to overcome. And, if you are in a location where you don't have a really, really strong/high speed connection some of the actions required are nearly impossible. And, some of the actions required are just plain silly. The whole thing may look good on paper, but the UHaul tech execution is lousy.

John K.
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Le client n'a pas laissé de commentaire.

Maurie C.
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Great customer care!

David M.
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Le client n'a pas laissé de commentaire.

JEFF B.
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Le client n'a pas laissé de commentaire.

Matthew R.
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Le client n'a pas laissé de commentaire.

Marilyn G.
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Great customer service

Joseph C.
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In and out pick up and drop off.

Jodi S.
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Phil was great to work with and it was an easy process

Robert F.
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Employee was most helpful with the rental and hookup. Would definitely use again.

Gary M.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Phil R.
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Le client n'a pas laissé de commentaire.

Brian K.
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Le client n'a pas laissé de commentaire.

Christine S.
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Cabin reeked of cigarettes but otherwise clean

Brian K.
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Le client n'a pas laissé de commentaire.

Kirsten M.
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Le client n'a pas laissé de commentaire.

Marcella A.
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Le client n'a pas laissé de commentaire.

Bethany B.
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Very easy to work with! We will rent from here again.

Looking to find H.
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Gentlemen was very helpful, parking is limited if doing 24/7 pickup. Overall good experience

Robert D.
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Truck was damaged and was not not listed on the rental agreement. The truck was filthy inside

Timothy M.
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Great service from Phil

John K.
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Le client n'a pas laissé de commentaire.

Larry S.
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Le client n'a pas laissé de commentaire.

Marian S.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

Robin A.
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Le client n'a pas laissé de commentaire.

John F.
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Very helpful and professional representative.

Robert W.
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Only issue was there was dog hair all over the seats in the van. Otherwise no issues.

Kelli L.
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Le client n'a pas laissé de commentaire.

Nils J.
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Run down location. Didn't have the blankets we ordered.

David B.
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I have no problem with the Purcellville location. The gentleman was very nice and accommodating. What I thought was terrible was the Uhaul online experience. I reserved a 20 foot truck in Manassas Va a week prior to needing it. I was sent a text message the day before that there where no trucks at that location. The location that was substituted was 40 miles away! To me that is ridiculous, but with that late of notification I had no other option than to pick up the truck there. Trust me, I tried different truck rental companies but it was too late. The next time I need a truck, it will not be Uhaul.

Timothy W.
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Le client n'a pas laissé de commentaire.

TRACIE K.
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Phil was great. Stayed an extra 10 minutes for me to return his rental truck.

Leslie H.
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Le client n'a pas laissé de commentaire.

Pete S.
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The person I worked with was very courteous and very helpful. Everything was ready to go and my return could not have been more expedient. I appreciate that the U-Haul person valued my time and did not make me wait at all. Terrific! Thank you, Pete

bill D.
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Le client n'a pas laissé de commentaire.

JUSTIN C.
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Mobile self pickup and return option is a great feature. Easy and quick, no problems. Great feature.

Miles H.
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Le client n'a pas laissé de commentaire.

Brian M.
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rented the truck with gas guage at 3/4 and told me it was 7/8 and i returned at 7/8 but U-haul charged me $34 to fill the tank. nothing short of amazing. i sent a refund request, but have heard nothing. I'm in a sales capacity and if i ever did this to my customers, i'd be out of a job.

Donna G.
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WE HAD TO RENT IT FOR ANOTHER NIGHT, CALLED UHAUL AND IT WAS VERY EASY!

TAMMIE M.
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Le client n'a pas laissé de commentaire.

CANDANCE F.
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He was very nice and accommodating.

Timojhen M.
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Le client n'a pas laissé de commentaire.

Adam J.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Kelly J.
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Le client n'a pas laissé de commentaire.

Steven M.
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Rental pick up was fast and went perfectly.

Philip F.
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More fun and games with the computer system. My contract said to return the truck and auto trailer to a given location. When I arrived on a Monday morning, I was greeted by the UHaul rep only to tell me that I have to return the equipment somewhere else. My contract was explicit on the drop-off location, but UHaul told me to return it to another location. The computer system should have never allowed the drop-off location to be where trailers weren't supported. After a call to the area manager, it was sorted out and a reasonable drop-off location was selected instead. HORRIBLE computer system, but great support folks. They worked around the problems, but it was a hassle. Good rental equipment that performed as expected.

Tom E.
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Le client n'a pas laissé de commentaire.

Tom E.
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Le client n'a pas laissé de commentaire.

David N.
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Le client n'a pas laissé de commentaire.

Shaun M.
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Le client n'a pas laissé de commentaire.

SHOSHANA M.
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This truck rental was made very easy by a friendly and helpful manager. I will certainly use them again!

timothy P.
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Le client n'a pas laissé de commentaire.

Scott W.
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Great representative - friendly and helpful. Thanks!

Shannon H.
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Le client n'a pas laissé de commentaire.

James T.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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