Hi I have a big complaint to make to the head quarter. Because I was treated unfairly. Right now I'm little upset, I'll definitely call to discuss my over charges issues Thank you.Jacqueline N.
Customer Reviews for Value Store It 12
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.HAZELPHINE T.
Everything was great. Great people and a great experience.KRISTA E.
No issues.Kevin M.
Le client n'a pas laissé de commentaire.natalie G.
Was billed for non existent dollys. Please contact me to refund sum for dollysFabio F.
While the customer service was excellent, courteous, and very professional, the actual equipment (cargo van) was dirty. After each use, the vehicles should be sanitized - no question it should be mandatory. When ask the question if the vehicle had been santitized, the employees could not say for sure that it had been. Additionally, there is no accountability or record keeping to verify, if the equipment has been santitized.Solomon W.
We need more employees like Khia, because I was dissatisfied with my previous service and she went out my her to solve it. She was very professional and respectable ðŸ˜ðŸ'.frid P.
Le client n'a pas laissé de commentaire.ADELINE J.
Le client n'a pas laissé de commentaire.Praya M.
Le client n'a pas laissé de commentaire.Federico A.
No big deal, but was not aware vehicle used E85 fuel until it was time to fuel it. This should be communicated initially so user knows they have to track down E85 fuel ahead of time.SALOMON G.
Excellent customer service! friendly, courteous and very professional with a positive attitude.Solomon W.
They didn't do the walk around around the vehicle when I dropped it off on Saturday. The told me they would check it in and that I would get a receipt via email which NEVER HAPPENED! When I called on Monday asking for my receipt, they claimed I never gave them the key! I described who I have the key to and told them that I had asked repeatedly to do the walk around. Only after threatening to contact the corporate office did the keys suddenly show up. Very clean location but customer service IS HORRIBLE!!shelly R.
The ladies that were Very helpful and polite great customer service.Jasmine H.
Le client n'a pas laissé de commentaire.cynthia D.
The vehicle was clean but did shut off while driving which is a safety hazard. All other services where good. Customer service was very good and the facility was clean and presentable.Kaestner D.
Truck was dirty. I had to replace a windshield wiper because your service team wasn't available.Timothy D.
Le client n'a pas laissé de commentaire.anthony D.
Le client n'a pas laissé de commentaire.Francisco V.
The rep was ok but the issue is things happen so you can't up sell a person then demand they return because of other reservations. My truck I originally ordered was not available why broken window no my problem do say you have something you don't just to make money. I could've went else where. Truck was dirty with food inside trash I did clean it out but it drove excellent the very first 26 footer I drove was horrible and it was scary to drive issue with storing wheel. To be specific and issue with self registration. Like uhaul needs better system software as well it took too long to get that truck almost and 2 hrs for system issues.Jonekia J.
Le client n'a pas laissé de commentaire.CARINA A.
Le client n'a pas laissé de commentaire.Robert P.
I rented the truck for 3 days. I left furniture inside truck for a day since I didn't have time to take it out due to work then when I went to unload it my whole couch was soaking wet, as well as my 2 rugs and my television all which are damaged now and the television is garbage since water got inside of it ðŸ˜- when I rented the truck it smelled strange but I didn't think anything of it but now I know why, it had a leak in the roof.Anna P.
Im SatisfiedAndre C.
Le client n'a pas laissé de commentaire.Lauren B.
They did not have the truck I rented. I received something different but adequate. The check in process took way too long. It was ok, but not great.Easton C.
Le client n'a pas laissé de commentaire.Elbert L.
Best location ever fast friendly and knowledgeable employees very helpfulLondale B.
The AC was not working and because of rainfall I had to close the windows and it was suffocating me. I wasn't able to drive comfortably. It became a hell of a ride. This is not at all acceptable and I should be refunded for this inconvenience. The store people didn't even offer any compensation which shows how you guys are running the businessRISHABH J.
Le client n'a pas laissé de commentaire.Nadia R.
I'm not sure what the location can do as it is an unfortunate reality of where it's located apparently. I didn't realize the spot was dangerous, although I should have noted that as they have to beep you into the uhaul rental location. I dropped the uhaul off at 8:15 pm and before I could get into my Uber, I actually nearly got robbed. A man came up to me and took my phone from my hand as he was screaming at me and my Uber driver and it got pretty serious as we had to drive while the door was open. I wouldn't do this again.Cody M.
Customer service stinksCHARLENE J.
When I arrived there they had rented out my truck the day before and it was not supposed to be returned until an hour after my reservation. I was paying movers by the hr and this was not acceptable plus the girls didn't think guy would be back with truck by 10 am. The girl started to search for another truck at different facility and told me that uhaul.com always does this and next time I should know to call facility directly. I immediately called 1800 u haul and after 36:23 minutes finally my call was picked up and at same time the guy with my truck returned. I was told for my stress from mgr. to take one pack of pads free yet I was still charged for both packs of pads. Then was told I had to have it back by 6 pm that evening which I did even though girl at uhaul 800 told me I had rental for 24 hrs but I didn't feel like I wanted to keep it any longer and will use pick up truck for rest of move on Monday instead of stressing Sunday morning and then returning. This was not very good business and I hope to not have to go thru this again. I did think the woman Shantel who made my reservation was great and had good phone customer service.Caron A.
I got charged for too many miles. The original truck I was given had a flat tire. And I was charged for an appliance dolly that we gave back after the truck I was reassigned to had one in it. The rep at the location said I was good to use those and didn't need to worry about the appliance dolly anymore.ANDREW M.
I was over charge for the usage of the truck. I called and inform them of the mistake. They told me they would correct the error on saturday. Same day. On Monday i called and they told me yo call another number. So they never corrected there mistake. I had to call the 1800 and wait 25 minutes on hold. Will never use that uhaul center again. Lazy people.Gabriel C.
The customer service was great and equipment was very helpful.Shelby G.
Le client n'a pas laissé de commentaire.NATHANIEL P.
There were roaches in the truck. I feel that I paid to have roaches go into my things. Very discontent with that.Michael R.
Le client n'a pas laissé de commentaire.Mike D.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
Le client n'a pas laissé de commentaire.Nathaniel P.
The truck smelled like urine and infested with roaches.Vinesha S.
Le client n'a pas laissé de commentaire.Brittany L.
Everything was done very well ??Renea W.
Le client n'a pas laissé de commentaire.Dunnel F.
Truck was not clean and made couches fabric dirty. The sales representative was very nice and friendly.Matthew M.
Le client n'a pas laissé de commentaire.Shaquanda M.
Awesome experience. Kay was outstanding!ilsa E.
Le client n'a pas laissé de commentaire.Tanzania B.
I had just left a different uhaul location when I went to this one, the rep there was so courteous and prompt I completely forgot about the horrible service I had previously received. Other stores and representatives could learn a lot from the counter staff here at this sunrise location.RASHIDA W.
Did overnight drop off hence cannot rate it; should not be forced to choose an option which is not applicableMicah E.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.Latavia S.
Really liked the rear view mirror camera. The customer service rep that assisted was excellent!!David N.
Le client n'a pas laissé de commentaire.Mitchell A.
Le meilleurcarlo F.
I would definitely say honor reservations first. You can't prioritize other customersKimberly P.
Costumer service was excellentSharon A.
Le client n'a pas laissé de commentaire.Marcandre C.
Le client n'a pas laissé de commentaire.Robert C.
Great service. The black lady was very professional and took care of all my needs. The location was hard to find and she also stayed in the phone with me until I arrived at the store. GPS gave wrong directions.Michael B.
Le client n'a pas laissé de commentaire.Kevin R.
John and the Jamaican gal were great!Arnold H.
Le client n'a pas laissé de commentaire.Roberta G.
Le client n'a pas laissé de commentaire.Alexander B.
They was very polite and friendly employee what a beautiful job??Jeanette M.
Le client n'a pas laissé de commentaire.Cesar L.
Le client n'a pas laissé de commentaire.Shirl H.
Le client n'a pas laissé de commentaire.Shantique L.
The truck given to me on empty. I had to immediately go too the gas station. I was promised a discount on the return of the vehicle for gas, which was not honored. Vehicle was brought back with the gas amount that would honor said discount. Very Dissatisfied CustomerLa'Keisha D.
The guys were great and lots of gel. Thank you.Robert C.
I returned a lock and receipt for refund, they kept the lock and receipt and have not heard back whether I will get my refund or not. This should be done in a timely manner especially if people are moving out of the area or traveling.Keith M.
Le client n'a pas laissé de commentaire.Sharonda G.
Friendly staff, and nice equipment/ facility!Dornisha D.
Le client n'a pas laissé de commentaire.Leila P.
Le client n'a pas laissé de commentaire.Johnny B.
Dropped off keys.Juan Pablo N.
VERY FRIENDLY AND HELPFULSAM C.
Girl who attended us (forgot name) was very efficient; pleasant and knowledgeable.Ruth D.
Did mobile pickupLynette H.
Le client n'a pas laissé de commentaire.Tasha H.
Le client n'a pas laissé de commentaire.Oscar A.
staff was nice and peasant, equipment worked well.Joseph A.
I ordered a one way trip. I was told I would be given a discount if I dropped the uhaul off on Boca Raton I agreed. I received a email with drop off location in wesr Coconut Creek it was a longer ride extra millage.Lafreida R.
Not for using a tow dolly. You guy's need to properly inspect all equipments to make sure they are in proper working condition for a customer. To miss a mechanic shop appointment for getting your vehicle fix because of the tow dolly not properly working to strapping a car down is very upsetting.EDWIN M.
Very clean, organizedjulio H.
Bob and Andrea excellent !! Extremely helpful in every way. They saved me time and offered great rental and storage solutions. I cannot say enough good things. MerciFred D.
I had left my wallet in the cab when I returned the van and the 800 number was so helpful in trying to help me afterhours. Everything was seamless and very easy to help with this rental! I will recommend!Lynn J.
Le client n'a pas laissé de commentaire.Willie J.
Le client n'a pas laissé de commentaire.Francisco H.
Excellent, easy pickup location. Great service and great price as always. Very happy customer!Claire O.
I couldn't pick up the truck! I made the check in and when I did open the black box (where it supposed needed to be the key) it was empty, I lost one hour talking with the costumer service and they couldn't help meLuis M.
Thanks for everythingCalvin M.
Le client n'a pas laissé de commentaire.Michael B.
We were very satisfied!Veralynn B.
Have knowledgeable people answering the phone. Representative did not know where the location was - said she was not at the site. Could not give proper directions properly. Location did NOT have personnel even though the recording said they were opened until 8pm. I got there at 6:10 pm. When I called, rep apologized and said she would have the manager call me. More than 24 hours later I am still eating for the call back.peter N.