I have rented from this location several times. It's always awful. In fact, that's why I made my reservation for a different location (321 SW 6th St, Fort Lauderdale). When I showed up at that other location to pick up my truck they had no record of my reservation despite showing them the confirmation email. I called UHaul and they told me my pickup location and time had been changed to the 1124 W Sunrise location at 9:30 (instead of 8:30). I was understandably very upset about this, phone support was rude and not apologetic in any way. I get to 1124 W Sunrise and the location is closed with shutters until 9 am. An employee shows up at 9:10 to open and realizes she doesn't have the keys to the store. There is another employee inside the location but he won't open the door. I find out later it's because he's autistic and for some reason the other employee is not allowed to ask him to open the door. We wait outside until 9:30 when another employee shows up to open the door. Doesn't say anything to anyone. You could tell he was annoyed, but didn't care that it was the customers standing outside for 30-45 minutes who were most upset. During this entire time there's not a single apology or attempt to make this debacle right from anyone. I'm now more than an hour late while I have people I'm paying for assistance at my location doing nothing but run up my bill. I get the truck and one of the headlights is smashed, the windshield and entire truck are covered in a thick layer of bird shit and bugs where visibility is affected. I was so late at that point I didn't care and had to leave. The customer service at this location is absolutely horrendous. I loathe having to pick up trucks from here. Phone support and in person support are all rude.
RYAN L
Value Store It 12
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Lauderdale, FL 33311
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Customer Reviews
- 4 Average Customer Rating
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All Ok
Simon AThere was a homeless person in the back of the truck .Safety and cleanliness were poor and terrified me and my grandson.
Shakita JI was charged for miles I didn't use
Davor MSalesperson was very courteous and knowledgeable.
Angela B