Professional to the core. Good job!
Lorenzo M
Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff were extremely knowledgeable and helpful. they help me out with the last minute rental effortlessly. Overall amazing customer service.
CRISTINE EFast efficient service , great staff and great location. Keep up the great work.
roger mGreat people
BRYAN UYour employee in Value store it who helped me was incredible; she is an asset to your company
NANCY DNo Good
RANDINI DPlease check brakes and A/C.
Andrew FThere was an insurmountable amount of roaches in the truck I rented, it reeked of urine, and it seemed to have animal hair on the seats.
REYMUNDO RQue sigan trabajando asi
Amada CVery nice and efficient the lady at the front desk. The car was dirty inside.
Galia SThe photo capture for the odometer was a bit of a challenge.
Myrrh DVehicle in poor running condition, dash lights, engine sound, I was not able to complete what I needed to get done. I tried calling the 800 number but no answer rolled over to line if waiting
Tommy MKeep up the customer services, the rep who contacted me about my book reservation saved my whole vacation, she was able to directed me to another location about 5 minutes away which had the equipment I requested.
Lathario Awounderful wounderful easy breezy nice to hi top cargo van will return in the future
Edwin TLove the store and the customer service. Perfect!!!
MARIA AMuy buenos y la señora que me atendió muy amable y eficaz
maydelin dTodo bien
yumilexis dPerfect transaction through and through.
Deisy AAgent at location was very nice and helpful. Baby roaches in Van though. Made me feel very uncomfortable driving. Pretty disgusting.
Conrad JBad service, the van was not ready at the time I reserved. There was no mention of not being able to park my car at the location while I used the uhaul. The van had low air on one of the tires and the change oil lite was on. I also rented the Uhaul at another location and the system automatically changed my pick-up location which was further away from where I needed to go. Overall this was the worst experience I have had with Uhaul. Jorge
Jorge GThe person who assisted us was very professional and kind to us. The customer service is exceptional.
ROBERTO PThe girls in the office were great!
James BThe person in the office was not nice and told me she had just punched out for lunch and made me wait more than one hour. I asked her please to just do the process i have done before that take less than 5 mins. She said no. Came back 10 mins late, and the process took less than 5 mins. The oil change was overdue and the right blinking light was not working. I have been a customer of this location renting an storage and trucks many times before. This new employee is not up to the standards I have seen before and expected.
Daniel DThey didn't have a utility dolly. It was very necessary for me, and I reserved it.
Elizabeth OBrenda was Amazing
JOSE LThe rental van I got was infested with roaches. We didn't realize until we had everything loaded and were at the new apartment. We had to do a bug treatment when we moved in… We received the van with low tire pressure, one of the windows wasn't working and it smelled like cigarettes. The van wasn't maintained at all… Definitely not coming back. Would not recommend.
Sarah SThe staff was courteous and provided excellent service
mitchell fThe van had scratches and dents that were not accounted for. I tried to reject the pics and take new ones and the app didn't allow it. I went into the office to let them know and asked them to give me a document to show that and they were not able to give me proof that the van was scratched and dented. Also, they should remind their customers to take their sunpass so that you don't get charged by uhaul of supposed toll charges and take longer routes where the customer gets cahrged by the mile.
Art MVery good real
juan sI had a reservation for Thursday and my van was not there. I had to come back the next day. The Van that they rented me had smell of pee and there were cockroaches that got into the holes in the pedals! DISGUSTING!!!!!
Maria HWorst experience ever Has a mechanical issue, the windows doesn't go do either rin the driver side or by the passenger side , and the staff couldn't do anything about it As well as the truck has roaches , awful experience
AMIT MAll was excellent
Teresa GThe need to keep the vehicle for the 24 hrs that we had rented changed as soon as we reached our destination. The vehicle was used for less than an hour. I just wish an adjustment could have been made as far as rental fee.
GALO PExcellent service, highly recommended location
Jesus LEverything is fine, there is nothing to put on or take off.
Yader MUnfortunately, my experience wasn't good. Except for Albert, the first representative who opened my reservation and completed the check-in process, the rest of the staff were rude and showed no interest in doing business. At the time of returning the van, they told me twice that I could return the vehicle before 2:00 pm despite in the contract said I should return it by 12:45 pm. For my surprise, after I returned the vehicle, I noticed in the order history in the website, that they had charged my bank account for an extra day of rental, plus another day of auto insurance which they insisted that I should include their coverage instead of using my own auto insurance. When I called the Value Store It location, they told me they could do nothing and transferred me to a U-Haul representative who was not of help. This representative told me that they couldn't do anything and that I had to wait for a person called Julio to contact me, but he hasn't contacted me yet. I'm very disappointed with this matter, and I hope someone who read this reaches out to me and solve this issue.
Reinaldo SExcellent attention and service. Súper nice employees and very helphul
Mildred RNo parking area
ANTONIO CExcellent
Charles WQuickly processed my rental and return.
Robert LExcellent customer service
JUAN FSo far so good. All went well and I like the return process very easy and efficient.
Andrew Bi think her name was Alice, she was amazing, definitely coming back!!
Adonis RTkssss
ARSELIO OI got my equipment late no reply after I saw the site say 50 dollar reimbursement
Melanie QVery bad experience. The van no cleanning The van smelled very bad and had a damaged tire sensor No recommended this location
Mairyn JEmployees are always cheerful and helpful.
margarita kLove the customer Service @Value Store it was very friendly and smooth process to rent the Uhul
VERONICA Fthe girls at this location ARE ALL VERY YOUNG, and need to know that they should be going out to the Cargo Van with the Customer and making sure everything works correctly and is CLEAN inside. the issues we found A. (in the counsel where the cupholders are) some person spilt a pink milkshake that had hardened.. When they gave us the VAN it was still in there. B. Words on the dash "Rear Tire low Pressure" and then a ORANGE TRIDENT on the dash..ITS VERY scary driving this van on the highway with a low tire sensor staring at you in the dashboard. Tire Pressure Warning Light Indicator light means the pressure is low in one of your tires All the employees said that the tires are FINE AND That UHAUL is supposed to fix it.. Not them. I used to rent for 20 years at another company and the lady who took care of me would make sure everything was clean and worked perfectly.. why don't your employees do this too? the other cargo van i rented, had a broken hinge on its counsel and was never repaired.
EILEEN SN.D.
Jennifer TFoul odor in vehicle. Also, fuel level was far different than indicated on initial reservation contract. I called customer service and complained so the correct reading would be adjusted on my contract, but yet I was still charged. Not good.
Michael CProfessional service.
Ernesto RGood customer service 👍
LUIS GExcelente todo
Ruben EThe van I rented had a message on the screen about a low air tire so we couldn't check the millage. They charged me for 48 miles when I hardly drove 20. not cool
Yanai N