Unfortunately, my experience wasn't good. Except for Albert, the first representative who opened my reservation and completed the check-in process, the rest of the staff were rude and showed no interest in doing business. At the time of returning the van, they told me twice that I could return the vehicle before 2:00 pm despite in the contract said I should return it by 12:45 pm. For my surprise, after I returned the vehicle, I noticed in the order history in the website, that they had charged my bank account for an extra day of rental, plus another day of auto insurance which they insisted that I should include their coverage instead of using my own auto insurance. When I called the Value Store It location, they told me they could do nothing and transferred me to a U-Haul representative who was not of help. This representative told me that they couldn't do anything and that I had to wait for a person called Julio to contact me, but he hasn't contacted me yet. I'm very disappointed with this matter, and I hope someone who read this reaches out to me and solve this issue.
Reinaldo S.
Value Store It
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Miami, FL 33135
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- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Excellent attention and service. Súper nice employees and very helphul
Mildred R.No parking area
ANTONIO C.Excellent
Charles W.Quickly processed my rental and return.
Robert L.