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gary A.
Customer Reviews for Vanness Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Randy and Cindy are nice and friendly and a pleasure to do business with.😊👍🏻
gary A.Always good didn't notice that the trailer leaks, front driver side corner of the roof. It leaked all down our good table noticed a puddle on the floor.
Austin Q.Randy was great to deal with , helped to hook up the trailer and check lights, tires etc . Was an excellent experience renting from him and UHaul.
ron N.Very helpful and friendly. Super-convenient location for me.
Don J.The local Uhall shop was very helpful
richard R.The attendants, were helpful and they knew how to park the equipment safely. We will definitely use this location again.
MARCIAJACKIEKAY D.I never wanted the uhaul coverage and it ended up on my bill definitely not happy about that truck could be a bit cleaner I had to clean garbage out of it not happy about that too
Nolan M.Great service and equipment ✅
Darryl C.Renting the truck online it was a disaster, we were to pick up the truck at 9, there was a online problem we end up having the truck at 11.
Carlos C.Everything was good
JOSEPH J.Learn to communicate clearly - is the transaction finished? Is there anything to sign? Do we get a new receipt?
Beverly T.The shop refused to wear masks indoors or outdoors, made me feel extremely uncomfortable given that we are currently in a lockdown and are mandated to wear masks in customer experiences. Was extremely disappointed and was afraid for me and my partners safety.
Shoshauna G.Great service. Easy pick up and return of truck. Merci.
Laura E.Very happy ! Thanks guys, much appreciated and really good experience. Totally recommend them!!!
PETER R.Clean out snow accumulation from equipment. Otherwise a smooth transaction.
Michael L.The parking lot at this location is very small and cramped, in fact I had to park it in front of a garage door because there was nowhere else to park it. There just seem to be too many vehicles being returned at the same time for that places size period plus it's a garage and there were vehicles everywhere as well
PAUL H.Hi there, One recommendation is to make the door frame taller. It is a real pain in the back side. Thank you Marika & Adam
Adam F.Gas replacement costs are way too high And for one days rent it came to over 200$, which is way more that the online quote
Gail K.I found the people efficient and warm. They called me prior to pickup time to confirm everything.
STEPHEN L.Service manager had some difficulty getting on to the site. Server must have been very busy, took almost 1 half hour to get on. Every thing else was great
rosemarie P.Not much, it was an overall easy experience at this location.
Kelly L.Didn't have moving blankets so I had to use my blankets which got dirty and weren't as thick..probably ruined a lot of my blankets. Very slow service. Took an hour to get things sorted even though I already booked online. Wasn't overly impressed that none of the napanee locations had a 6'x12' enclosed trailer
amy D.Everything was excellent. I will rent again.
David P.My original reservation was for a different location, the Shell station in Kaladar ON. I was disappointed that I was not informed prior to my arrival at that location that it was no longer associated with Uhaul. I feel that it is bad business practice to not inform customers of these changes before their reservation. Especially since it is expected that the customer alert you of changes a minimum of 24 hours prior to the pick up of the truck or trailer. While the Tamworth location was exemplary I will think twice before renting from uhaul again.
Lauren B.Make user of booking software more competent.!
Rejean D.All was good they were great there just the truck was not 100 % clean
austin Q.AWESOME SERVICE
peter V.all was great... randy is the man ;)
steve C.Make sure the inside of the truck is clean from grease.
Pauline C.Awesome service!
STEPHAN H.Very helpful and a pleasure to deal with....
Al U.Friendly service but we already ready felt taken advantage of so our opinion of the overall experience still ensures we will never use U Haul again. We are out almost $100 which no one can afford. Merci
Ben G.Very helpful. Made notes of the issues with the vehicle to get it repaired
Paul C.We are happy to have a local uhaul rental.
Stephen W.Keep up the good work
Brian S.I can't comment too much because I returned on SDat and it's closed.
ken S.Unfortunately I was recommended to rent a trailer from the 1-800 call-out center that was not large enough for what I needed. I then took a 17' Truck to realize the actual floor size was only 14'. I immediately returned the truck and I was charged a day fee + mileage and taxes totalling up to $ 95 and still left me stranded not being able to accomplish the task. Now, I need to return this weekend (7 hrs drive) with my own trailer to pick up my item. This leaves me quite disappointed.
STEPHANE P.Great dealer, friendly and got the paper work done quickly.
ANDREW N.The gentleman was friendly and helpful. He was quick and efficient.
siobhan M.Extremely helpful and friendly
CLINTON S.