Customer Reviews for Vanness Automotive
(Concessionnaire U-Haul dans le voisinage)

113 évaluations

18 Concession St N   Tamworth, ON K0K3G0

(613) 379-5287

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(613) 379-5287

18 Concession St N
Tamworth, ON K0K3G0

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

The shop refused to wear masks indoors or outdoors, made me feel extremely uncomfortable given that we are currently in a lockdown and are mandated to wear masks in customer experiences. Was extremely disappointed and was afraid for me and my partners safety.

Shoshauna G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave T. 
Évaluation :
5

Great service. Easy pick up and return of truck. Merci.

Laura E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean M. 
Évaluation :
5

Very happy ! Thanks guys, much appreciated and really good experience. Totally recommend them!!!

PETER R. 
Évaluation :
5

Clean out snow accumulation from equipment. Otherwise a smooth transaction.

Michael L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
2

The parking lot at this location is very small and cramped, in fact I had to park it in front of a garage door because there was nowhere else to park it. There just seem to be too many vehicles being returned at the same time for that places size period plus it's a garage and there were vehicles everywhere as well

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtenay M. 
Évaluation :
5

Hi there, One recommendation is to make the door frame taller. It is a real pain in the back side. Thank you Marika & Adam

Adam F. 
Évaluation :
5

Gas replacement costs are way too high And for one days rent it came to over 200$, which is way more that the online quote

Gail K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LauraLee B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guohua Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan K. 
Évaluation :
4

I found the people efficient and warm. They called me prior to pickup time to confirm everything.

STEPHEN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tom H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frances M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Service manager had some difficulty getting on to the site. Server must have been very busy, took almost 1 half hour to get on. Every thing else was great

rosemarie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TOM O. 
Évaluation :
5

Not much, it was an overall easy experience at this location.

Kelly L. 
Évaluation :
2

Didn't have moving blankets so I had to use my blankets which got dirty and weren't as thick..probably ruined a lot of my blankets. Very slow service. Took an hour to get things sorted even though I already booked online. Wasn't overly impressed that none of the napanee locations had a 6'x12' enclosed trailer

amy D. 
Évaluation :
5

Everything was excellent. I will rent again.

David P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade D. 
Évaluation :
5

My original reservation was for a different location, the Shell station in Kaladar ON. I was disappointed that I was not informed prior to my arrival at that location that it was no longer associated with Uhaul. I feel that it is bad business practice to not inform customers of these changes before their reservation. Especially since it is expected that the customer alert you of changes a minimum of 24 hours prior to the pick up of the truck or trailer. While the Tamworth location was exemplary I will think twice before renting from uhaul again.

Lauren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

Make user of booking software more competent.!

Rejean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

All was good they were great there just the truck was not 100 % clean

austin Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
5

AWESOME SERVICE

peter V. 
Évaluation :
5

all was great... randy is the man ;)

steve C. 
Évaluation :
3

Make sure the inside of the truck is clean from grease.

Pauline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique J. 
Évaluation :
5

Awesome service!

STEPHAN H. 
Évaluation :
5

Very helpful and a pleasure to deal with....

Al U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Reginald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLEY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
3

Friendly service but we already ready felt taken advantage of so our opinion of the overall experience still ensures we will never use U Haul again. We are out almost 100 $which no one can afford. Merci

Ben G. 
Évaluation :
3

Very helpful. Made notes of the issues with the vehicle to get it repaired

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD M. 
Évaluation :
3

We are happy to have a local uhaul rental.

Stephen W. 
Évaluation :
5

Keep up the good work

Brian S. 
Évaluation :
4

I can't comment too much because I returned on SDat and it's closed.

ken S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL V. 
Évaluation :
5

Unfortunately I was recommended to rent a trailer from the 1-800 call-out center that was not large enough for what I needed. I then took a 17' Truck to realize the actual floor size was only 14'. I immediately returned the truck and I was charged a day fee + mileage and taxes totalling up to 95,00 $ and still left me stranded not being able to accomplish the task. Now, I need to return this weekend (7 hrs drive) with my own trailer to pick up my item. This leaves me quite disappointed.

STEPHANE P. 
Évaluation :
5

Great dealer, friendly and got the paper work done quickly.

ANDREW N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SIOVHAN M. 
Évaluation :
5

The gentleman was friendly and helpful. He was quick and efficient.

siobhan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
5

Extremely helpful and friendly

CLINTON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roger H. 
Évaluation :
2

U haul didn't give us the kilometres necessary to complete our most direct route move along with their out of town drop off. Had to pay additional 17 $for the mileage. Disappointed.

ERICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RORY D. 
Évaluation :
5

These folks are the absolute BEST!!!!

Richard S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JODOIN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLIE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINDA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK M. 
Évaluation :
5

Although they were closed on a Saturday drop-off, an employee was nearby and came over to open the doors and accept the keys.

RENEE L. 
Évaluation :
4

The local owner/operator is great to deal with.

Steve W. 
Évaluation :
5

.

Alexander S. 
Évaluation :
1

Clean you trailers so my shit isn't getting destroyed from someone else's philth!

Kelly B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Your guy there, Randy, was extremely helpful and accommodating. I would definitely rent there again. The people make the difference.

JOHN R. 
Évaluation :
5

Great job by tamworth guys

MURRY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY W. 
Évaluation :
5

The service was excellent, friendly and very helpfully. I will definitely recommend this location. Fantastic. The equipment was in great shape and easy to use. Thank to Tamworth U haul

AMY H. 
Évaluation :
1

This was an incredibly overpriced rental. I suppose given the distance I had to travel the fault could be placed on me for agreeing to those rates. However the call I received the day of forcing me to travel 45 minutes unexpectedly to a different U-Haul outlet was incredibly inconvenient, especially given I was charged for this distance travelled. I also received a call shortly after this, still on the day of my U-Haul rental stating I missed my appointment, which was false, and that my U-Haul was now not available, which after a lengthy discussion I discovered was false. It seemed the reason for this call was because the first call i received was not seen by the second caller, and that the second caller wished to give me some sort of late penalty. The issues I had with U-Haul are not reflective of the location I picked the U-Haul up from, but of the U-Haul call centre and the rates available for long distance travellers in general. I likely will attempt to make my next move with another truck rental company.

JUSTIN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELANY C. 
Évaluation :
5

THESE PEOPLE WERE GREAT, HELPFUL AND FRIENDLY.

LARRY R. 
Évaluation :
3

due to its location it has limited ability to provide full service, The staff however were very friendly and helpful. I didn't see that a few of the rubber stoppers for the chains were missing. I was a little disappointed when the pin came out of the ramp in Sudbury and I had to use a ratchet strap to hold it until Edmonton.

SHAWN H. 
Évaluation :
4

I was very frustrated with UHAUL when they apparently had NO rentals for me in the city that I had booked over a month prior and because I had made a change to my booking by only changing the DROP OFF location......UHAUL changed the whole booking which gave me a pickup in a completely different town. THIS WAS DONE ON THE FRIDAY BEFORE MY PICK-UP ON THE SATURDAY!!! Good thing this guy at this location was able to help us.....but as far as booking with UHAUL again......NOT A CHANCE!

ROBERT CARL D. 
Évaluation :
5

A pleasure to rent from and great people. Trailer worked just fine and service overall was very professional and would rent again if needed. Thank You Many thanks Sharon Montroy

Sharon M. 
Évaluation :
3

I would recommend this location to a friend but I will NEVER recommend the company "UHaul" to anyone. I reserved a 5 X 8 trailer over 1 month ago. Two weeks ago I checked to make sure my reservation was still in the system as per my confirmation number. I received my paper confirmation on the Wednesday. Thursday afternoon I started to receive telephone messages stating my trailer could not be at the location first agreed upon but would be at another location still in Ottawa. Thursday late in the day I was assured by a representative that the reserved trailer would be at the original location. To satisfy my aniexty I called the pick up location and was told "twice" by the representative, she could see my trailer in the lot and it would be there for me on saturday at 8 am. She laughingly told me to relax and that it was here. She realized I was travelling on friday to get to Ottawa late in the evening. On friday, mid afternoon, I received a telephone call from the UHaul company to apologize that "there were no trailers in Ottawa, anywhere for me" They suggested I drive to Petawawa to pick up a trailer. I was furious......I reserved one a month in advanced, I had several conversations to confirm my reservation, I had been assured by two representatives the day before my trailer was ready for pickup. Then during transit .....to be told there was no trailer for me at all.!!!!! Consequently, a trailer was found an additional 1 hr away. As I was signing for the trailer I was informed by a representative this trailer was reserved for someone else tomorrow! I apologize on behalf of the company and for myself as I was taking this trailer because probably someone else was now without a trailer. I apologize for this company because they were not accountable or remorseful for any actions and lack of actions on their behalf. So much for being a "service" company.!! In future, I will always use and recommend a company that is reliable and conscienceous. I will never use Uhaul again.

LORI M. 
Évaluation :
3

Are you kidding! I was moving from Kingston to Niagara Falls and I had to pick up the vehicle in Tamworth. Do you know where Tamworth is. There isn't even a traffic light in the hamlet. I am lucky to have gotten a truck I 'reserved' as opposed to the lol 26' upgrade that was offered.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN S. 
Non reviews have been submitted for this location.

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