they stayed after hours to help usDouglas B.
Customer Reviews for Victoria Motors Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Please note - I did not return the truck to Victoria Motors. This is an incorrect address. I returned it to Ron's Food Mart on Spring Park Rd. in Jacksonville. While the person who checked in the truck was just fine, the location was a little sketchy. The only indication that it was a UHaul drop off location was a small, crooked sign at the curb.Marcia L.
Le client n'a pas laissé de commentaire.QUENTIN M.
When I scheduled the pick-up of this truck online, I scheduled the pick-up for 4:30pm, which was the time that I showed up to pick it up. The attendant at the pick-up location said he was wondering if I was going to show up, and said he was about to rent the truck to someone else??? Also, I wanted the insurance removed, as I did not intend to add the insurance when I scheduled it on line (was told by someone in U-Haul customer service that the online forms default to adding it, and you have to uncheck the box, which I didn't do. Anyway, he said he couldn't remove it, and so I was saddled with that charge for no reason.John A.
The gentleman that helped us was amazing. Very friendly and knowledgeable.DANE W.
`Excellent customer service, very helpful and friendlyNOEL G.
I dropped the vehicle off one day early and wish I was told that there would be a 20 $fee for dropping the vehicle off! I could have waited until the next day and save myself a drop-off fee. The person I spoke to on the phone didn't mention there would be a drop off fee.CAMERON M.
Le client n'a pas laissé de commentaire.delisa D.
Le client n'a pas laissé de commentaire.Nick P.
Le client n'a pas laissé de commentaire.JONATHAN W.
System was frozen had to enter and the he gentlemen helped meJuan L.
Le client n'a pas laissé de commentaire.Michael J.
Nice people. Nice serviceSU T.
Le client n'a pas laissé de commentaire.SELENA I.
Not well informedAnnabelle H.
Le client n'a pas laissé de commentaire.Eugene H.
Have the attendant arrive on time. I scheduled a 0900 uhaul truck pickup but the store was closed. Only after making a phone call did the store owner have someone show up. I didn't end up getting my uhaul truck until 0945, putting me behind schedule.Ryan M.
He was late opening this locationLinda S.
You guys did great thank you.JERRY R.
The staff was very helpful and friendly.Bridgett F W.
The man was upset that I was dropping off a trailer and asked me to bring it to another location. I refused and he took it but complained the entire time that he is not supposed to take trailers anymore.Ada W.
Make sure the equipment is in good shape before sending it off with a customer.CHASMAN Q.
Le client n'a pas laissé de commentaire.OLLIE A.
The guy at this location would not assist with disconnecting the trailer when I was having problems and said if he helped he would charge 30 $. He also charged me a cleaning fee when the trailer was absolutely spotless upon return. The only thing left in the trailer was the 6 rented moving pads.JANEA P.
I was told the price was 39,95 and was charged 120,84 $. Also the truck I rented didn't have a key for the lock and my furniture got locked inside the trailer. Waste of money should have gone with penskeSHANNON W.
The customer service line response is extremely slow and do not have the necessary information to assist. Some do not possess customer skills.alvaro H.
This location has very limited hours and looks like a junkyard. Received a surprise cleaning charge after we left even though the truck was clean when we returned it and have a video to prove it.CHASE A.
Completing an inspection prior to renting out the vehicle. Because I did not know the condition of the brakes prior to renting it, I was afraid the air would go out of the tires because of the TPMS light that stayed lit the entire time driving the vehicle, even after I put air in the tires.VANESSA B.
This facility was very sad and not at all what I normally encounter. The franchisee could use some help. He is great at customer service! He should be commended!!!Karen E.
More optionsKENNETH R.
This place should have someone there to answer questions or verify that appliance dolly is turned in....GEORGE T.
Excellent service at this location - this owner provided above and beyond service.Samuel N.
Le client n'a pas laissé de commentaire.CHARLES J.
Le client n'a pas laissé de commentaire.Dalvon S.
You've outsourced the entire check-in/check-out process to the customer. This is ridiculous and I wouldn't use U-Haul again, provided I had other options.Zachary H.
The location manager/owner was kind and helpful and accommodating. Nothing would have made it better.ELIZABETH B.
Truck interior had a very bad odor,MELVIN W.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.ULANDA B.
VERY nice manDANIEL M.
My first truck option had the windshield gasket hanging off the truck. This should have been noticed before assigning it to me. I was transferred to another vehicle afterward noticing this. Staff was very friendly and professional. Transaction otherwise was very smooth. It would have been nice to have had a more modern vehicle to select; one with rear view mirror, usb connections, and bluetooth.JAMESKESTNER E.
The owner was flirting and was unprofessional. He was also training his son or whoever the whole time which took foreverMONICA U.
Le client n'a pas laissé de commentaire.Betty R.
Truck had over 170000 miles Had head light issues Had wiper issues Had steering issues It was dangerous to drive overallJOSHUA S.
Le client n'a pas laissé de commentaire.CONNOR S.
The gentleman that assisted us at this location was very nice and professional. He represents Uhaul well.FORREST J.
This is the second time we've been there to the U-Haul and if we have to go again we're going to go back thank you very much magnificentPETER W.
The truck that I rent had a big hole on the right side and it was raining and my furniture got wet.NELSON Q.
i rented furniture pads and a dolly and got neither. the gas amount wasn't marked on the contract or keys so i had no idea how much to return.Solana G.
I made a phone call to this location after turning in a truck and the guy was very rude with me,even ended up yelling at me!i would never recommend this location!Melinda L.
coffee was spilled all over cup holders,Anthony L.
Great personality and professional attitudeBrooks S.
They never check the truck. I told them about the leaking and the act like it wasn't anything important.Hector R.
Nobody I was there , I have to call and was box outside the store to put the keysNatalia G.
Le client n'a pas laissé de commentaire.james M.
Staff at pickup location were extremely rude. I also did not receive the furniture dolly that I reserved with the truck. I did not feel safe and would not recommend this location to anyone.Carlson S.
Tires so old, you can see the metalFrancis B.
Le client n'a pas laissé de commentaire.Melany M.
Le client n'a pas laissé de commentaire.Jennifer L.
Le client n'a pas laissé de commentaire.Shivan K.
Le client n'a pas laissé de commentaire.JAMES L.
Le client n'a pas laissé de commentaire.Daniel H.
Le client n'a pas laissé de commentaire.Shane B.
Le client n'a pas laissé de commentaire.Michael M.
Best rental experience I have had! Very friendly and went above and beyond!Nicole B.
The local were we pick up the truck was horrible. They didnt clean at all the truck and was very duty inside. The person who supposed to help us, he just told us were the truck and trailer was ubicated feom the front door of the place and ledt without any explanation on how to put the stuff or without be with us to check that everything was ok. Im very dissapoint and this is going to be the last time renting with this company.maryam R.
Le client n'a pas laissé de commentaire.Oluwole O.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Tricia W.
Le client n'a pas laissé de commentaire.LAKEISHA C.
I absolutely never will go back to this location. Guy is so Manipulative, he's a liar, & has no respect for customers. Someone there hit my car & he acted like no one did like something from the sky fell down. Now I am left with a damage car & can't do anything. He has â€œ No cameras â€œ a really run down place. Very unprofessional.Kobe C.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Isaiah B.
Le client n'a pas laissé de commentaire.ANSEL T.
Nothing, excellent service.Gerald B.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.bernadette G.
The unload guys, Matt and Aaron did a great job, they both were professional and went above and beyond.John T.
Le client n'a pas laissé de commentaire.Cari K.
Upon arrival there was no greeting. All information was given by me. The truck or equipment was not checked he just took the key. Only conversation was the questions I asked.Christopher B.
Le client n'a pas laissé de commentaire.mark H.
The trailer was not well maintained, in fact the strap tighteners were so rusted it took a long time to get the straps tight enough to feel comfortable that the car would not move. Then when I got the car home it was very difficult to loosen the straps so I could get the car off the trailer. I pointed out this situation to the technician who received the trailer and he agreed it would need quite a bit of WD-40.Allen H.
We were not able to pull our motor home into the site for hookups. Also after 3 confirmed conversations with u-haul , we were told upon arrival that we could not use the tow dolly that we had reserved for our vehicle, had to use a trailer, more money, and the area rep Jordan told us we would get a 50 $credit for the inconvenience and rate increase which never happened. Also told after we arrived ( not even mentioned before) that u-haul people do not hook up equipment without another fee being charged. Was not a good experienceRon H.
Le client n'a pas laissé de commentaire.Richard S.
We were lied to, given a broken truck, had poor communication AND had my husband's wallet stolen by an employee when we returned the truck. We were promised a certain price that was not honored. It has been a TERRIBLE experience and no one has been willing to help.Schuyler S.
Le client n'a pas laissé de commentaire.Teresa W.
Le client n'a pas laissé de commentaire.Kathleen S.
Le client n'a pas laissé de commentaire.Michael R.
Cleanliness of the location was a little disturbing. Attendant was eating lunch at desk and finished his plate before assisting me. Paid an additional cost to have car removed off transfer system, not fully released properly the first time and attendant had to remove another chain.Manuel P.
Le client n'a pas laissé de commentaire.Candice M.
Le client n'a pas laissé de commentaire.Carrie V.
I rented a lot from you guys and I will never rent again. You changed my day of pick up 8 hours before stating that it was not possible. I had to leave the players golf championship where I paid 500$ for a ticket to get that truck because I had no choice. Then change the pick up location. It ll was told it was because of the one way rental. This is absurd and I'll make sure everyone I know knows about your customer service. Never again. ThanksRaphael P.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.GALO R.
Le client n'a pas laissé de commentaire.Diedra A.
Le client n'a pas laissé de commentaire.Ken H.
Le client n'a pas laissé de commentaire.Roderickus S.