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James R.
Customer Reviews for Virgin Automotive Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The app is terrible. Being forced to use something that doesn't work made this process so incredibly frustrating. Even more frustrating, customer service kept pointing me back to the app that wouldn't load. Please fix the app if it's mandatory.
ashley M.Outstanding customer service! Very pleased with the easy drop off! ++++
James R.The box truck that was given to me me was very old and worn out l and the pull down door would constantly get jammed and was hard to close.
Joseph J.Chris Virgin at Virgin Automotive is a pleasure to deal with. I highly recommend using him for your Uhaul needs!!
Timothy P.It was raining hard and puddles everywhere not the best weather... The Technician was very friendly and helpful.
julie P.Gentleman at Uhaul dealership was awesome in Cape Cod
TEODORO C.Chris was a pleasure to deal with. He is a great ambassador for uhaul.
stephen S.The large uhaul place nearby was useless and frustrating so I called around and found a small shop with the auto transport trailer I needed. The owner was awesome, friendly and efficient. Went above and beyond in hooking me up and sending me on my way. Highly recommend Virgin Auto in W. Yarmouth
rick P.Easy to find. Open spots to park. Plenty of room to back the truck in.
Ann Marie G.No one was there to help with rental.
Robert R.My experience dealing with the above location is excellent, the units are clean and and the customer service is very professional.
GARNETT H.Chris was super helpful
Kristopher R.I was completely satisfied
becky C.Check the equipment with the customer before taking the equipment
Suzanne D.After I drop my load The truck would. No start. Than the road service never show up tell the next day I had find my way back the location .where my vehicle was. A real shit show never again I would not rent from U haul..
Denzel J.Owner is amazingly kind, efficient and welcoming. Great guy to do business with.
David S.Owner was helpful! Nice and good conversation was had!
Tom I.Vehicle was great and Chris was great too.
Justin A.I am an event planner and often have to rent large trucks to haul bigger decor or floral to an event. I would seek out other rental companies because my local UHaul location was so awful to deal with. I was SO HAPPY to find Virgin Automotive. The truck was ready and packed, Chris was a pleasure to work with and I was in and out fast, and he was very kind about extending my truck rental when I ran late. Won't rent from another place again.
Anna M.Chris did a great job explaining the terms and vehicle. I would recommend him to others.
ANDREW M.We originally booked at another location but were referred to this location as they did not have a truck. We had a 12;00 pickup time and called at 12:30 to say we we're running late and was told that they closed at 1:00. Luckily it worked out. The truck was very clean.
Duane B.No complaints or suggestions. My requirements were met in every aspect. Merci.
Glenn S.U cannot make it a better experience. Chris was awesome.
Laurie D.Loved the jokes and the fish!
david U.Chris was great to deal with. Polite, courteous, friendly and accommodating. When the truck I originally reserved was not available, he drove to another UHaul location to pick up another truck for me to make sure I had one when and where I needed it. And even though the only one available was a little bigger than I reserved, he kept my rental price the same. An easy transaction and great customer service. I highly recommend Chris if you need a UHaul rental.
JOE H.I will always come to this U-Haul first. The Owner is Professional, Very Nice and Has a Happy Positive attitude. Thanks Chris.
Samantha S.Best U-HAUL experience
Michael W.Pickup location great!!! Mr. Virgin was a pleasure to deal with.
John V.No problems
Kevin C.Excellent.
Beverly M.Customer service was a class
Philmore H.In general I would never ever recommend UHAUL. The reserved trailer or truck seems to often be unavailable and I was not notified until the day before, unacceptable. Additionally, the time of return on a particular day is not given up front and one receives the information in an email the night before, after plans have already been made
JONATHAND L.Chris was awesome Just update your server on uhauls end
Sandra M.Difficult just for supply and availability of trucks in the area. Had to drive 1 hour away to get one
William B.Chris and the team were very helpful in making it happen and helping us get our truck.
mark M.Very helpful when I moved pick up day back a day!!!
Gwendolyn M.The Auto shop was great and made the drop off a breeze!
SUSAN C.The website says there is 24/7 access and that I could pick it up even though the location was not open. Not until the day of the rental did it say that I had to wait for it to open to pick up the van. Drop off was fine but pick-up should be available remotely or at least explain that at the time of booking,.
don A.The owner was very helpful and asked how my experience went. I highly recommend Virgin Automotive, Inc.
Karl S.This location was 25 miles away from original location.
Joseph L.My dolly and furniture mover wettest included and i was given a bunch of mats we didn't need so we were told we couldn't get a refund
Kylie C.double check the information that is input into the computer. Was overcharged for mileage and daily rate. May have been a computer error but now I am left to correct the errors
TIFFANY M.Mechanically the truck was in tip top shape and also very clean, the only trouble we experienced was the trucks driver seat did not go back far enough. The driver was six foot, eight inches and he literally had no room for his legs to go. While driving his legs were right up against the dashboard making driving uncomfortable. They should allow for more space from the drivers seat to the dash board. This was the only problem I found. I hope I have helped a little with your review.
dee S.Owner is super easy to deal with. Incredibly laid back
Samuel J.