Customer Reviews for Vista Storage of Green
(U-Haul Neighborhood Dealer)

Évaluation :

4

The only negative comment I can make is that the inside had a greasy area in it and it got on the bottom of one of the boxes I loaded in the trailer. Then when I moved the box from the trailer to inside my house grease got on my floor. I have tile floors so it wiped right up. If it were carpet it would have been a problem.

Évaluation :

5

Nothing best U-Haul service I have ever gotten. Will use them again.

Évaluation :

5

Been using this storage facility for about 2 years. Good things all around. The facility manager is very friendly. I love that it's 24/7 locked access. Not too many bugs for being an outdoor unit. The place is always clean and it's a U-Haul 24/7 stop. They have dollies and furniture pads and unit locks..everything you could need for moving or a storage unit. I highly recommend this facility and if I ever need one in the future I would come back here first.

Évaluation :

5

I did notice dampness on my wood framed pictures.

Évaluation :

5

Great place.

Évaluation :

3

I did not enjoy my experience with the employee that I encountered upon returning the truck. I was late bringing it back, admittedly so, but the employee had a terrible attitude about the situation. As I walked in and greeted him, he said nothing, but rather had a scowl on his face. I continued to look at him while holding the lock and keys and rather than take them from me or let me know where to place them, he just shakes his head and throws his hands up in the air. He then explains that I am late (which obviously I already knew) and just continued to harp on that situation. The best way to describe it is that he was acting like a parent and I was his child coming home late from the school dance. I rented the truck to place things in storage as my family is moving and our house selling situation has been terrible and we have been thru hell and back. I was already not in a good place mentally because of all the stress and for him to act as he did, nearly pushed me over the edge. Before I did something I was going to regret, I just left the location. I planned to rent from this location again as I have to move our stuff from storage to our new house, but not now. Advice to that employee: You never know what people are going through and you work in customer service. Don't be a prick.

Évaluation :

5

Great place. Thank you

Évaluation :

5

Everything went very smoothly for an off-hours pickup/drop off. The only issue I had was removing the padlock. It was very stiff and since I'd never seen a padlock quite like that one, I wasn't sure if I had the correct combination. Maybe a little light oil on the padlock would help.

Évaluation :

5

I've had many storage units in many states. This was by far the best experience I've had.

Évaluation :

5

Your facility was great, well cared for, and impressive. The truck was clean and ready to go when I got there.

Évaluation :

4

Charge by the day. Had it 1 1/2 days and charged for 4 days.

Évaluation :

5

Everything went as smooth as possible. Quick service, easy parking and no surprises.

Évaluation :

5

Great people to rent from

Évaluation :

5

Everything worked well.

Évaluation :

5

Uhaul phone app fairly easy to use. The secondary phone number was confusing because during a prior rental, I had used my wife's phone number, and until I called customer service, the system would not accept this phone # --until cleared out of the system while I was on the phone with customer service. An unappreciated 20 minute delay.

Évaluation :

5

Felt like the fuel situation was a little overpriced I put fuel in it and it was just a hair off of what it was when I picked it up and they charged $11 but not the end of the world

Évaluation :

5

Pricy but nice. Well managed.

Évaluation :

5

There they are the best in Akron. I would recommend this to anyone friendly people and secure facility

Évaluation :

5

Would highly recommend this facility. Staff was always very friendly and helpful.

Évaluation :

5

Aucun

Évaluation :

5

Well managed location.

Évaluation :

5

Service was outstanding and couldn't have had a better experience

Évaluation :

1

I am livid that I have more charges on my CC for gas when we put the gas back in the vehicle when we returned it. I paid originally $109 total used the truck for about 2,5 hrs now all these charges for gas that we shouldn't be charged for. Another truck was returned same time we returned ours and the attendant said they returned with no gas, but we did the right thing now I being charged. Will NEVER use u-haul again if this is how you conduct business. Disgusting!

Évaluation :

5

See you in the fall !

Évaluation :

5

The manager was very helpful: he double checked the hitch connection and tightness of the hand wheel latch as well as checking the lights.

Évaluation :

5

Wonderful storage experience. Location of facility is in a perfect place. Easily accessible. Management went above and beyond to assist me. Merci.

Évaluation :

5

Vista Storage was great! We would definitely use it again if needed.

Évaluation :

5

The best place ever, definitely will use thus site again.

Évaluation :

5

Our camper was stolen off the lot along with a truck. Someone had the security code to be able to steal our camper & drive it off the lot. Now we have a big headache & have lost our family recreation. This has been devastating.

Évaluation :

5

We loved this place- very clean and very secure! We could go there anytime of the day!

Évaluation :

5

Great facility. Would highly recommend to others. Felt very safe and secure. They do it right!!!

Évaluation :

4

Overall still will rent for uhaul the equipment go me where I needed to go

Évaluation :

5

Easy access and everything in place so that I could get the truck before the place opened. using the mobile app.

Évaluation :

5

My camper was vandalized while being stored at Vista. Unfortunately the location makes it an easy target for brazen thieves who cut through the fence and stole my exhaust catalytic converter. Even with added security, vandalism continued to happen.

Évaluation :

5

Merci.

Évaluation :

5

Service was excellent!

Évaluation :

5

I would highly recommend Vista Storage of Green to family and friends... already have! Everything went smoothly from availability, to cost, to cleanliness. Couldn't have been more satisfied.

Évaluation :

5

Used this location another time and the staff was so friendly and helpful.

Évaluation :

5

We forgot some items in the truck & were called immediately to return for the items. I was impressed with the help unloading the truck. We're in are 70's & had a small child with us & the person working at the site came out & helped us move the heavy items. That was so appreciated.

Évaluation :

5

Was great place to use

Évaluation :

5

Thanks, I will recommend your storage facility to my friends.

Évaluation :

5

Drop off was simple and efficient Lou Devus assisted me

Évaluation :

5

Vista Storage of Green is convenient and well maintained. The people I dealt with were courteous and helpful. I found the truck and my rented supplies ready and waiting for me ahead of schedule. Easy pick up and easy return. This is at least my second time using this location for my U-Haul needs. I would highly recommend Vista Storage for your U-Haul needs.

Évaluation :

4

Fix bugs in the app, took over 30 minutes to get equipment.

Évaluation :

5

Overall happy with the few months spent at vista storage.

Évaluation :

4

My brother was the driver and he thought the truck did not handle well.

Évaluation :

5

The management was great always looking out for their customers and keeping everyone informed to changes. Would highly recommend them.

Évaluation :

1

I filled the gas until the pump stopped at a gas station literally 2 miles away from the rental location. I am confident that the tank was full. I am afraid that this may be a scam on the part of the rental location- add a relatively small gas charge in the hopes that the customer won't complain.

Évaluation :

5

The 27' truck I rented had no tie down rings on the floor or on the sides, just narrow wooden strips of wood that didn't have enough "stand off" for me to use to use my tarp straps or bungee cords. Could not secure my cargo properly.

Évaluation :

5

Very friendly and welcoming man at the desk!

Évaluation :

5

The Manager and employees were very friendly and helpful. However, our catalytic converter was stolen off our RV after less than a month at your facility. This was a very costly experience and we have moved to a more secure storage facility.

Évaluation :

4

Thanks

Évaluation :

5

Friendly professional individual.

Évaluation :

5

Awsome staff, clean and dry storage facility.

Évaluation :

5

Really nice storage unit! I called in to get a unit and they were sold out of the size I wanted. About an hour later the guy called me back, he had checked the lot and actually found someone that had moved out. He cleaned it out for me and made it available so I could use it right away! So nice, friendly, and helpful. The lot is really clean and feels very safe, and after initial setup I could get to my unit whenever I wanted. Merci.

Évaluation :

5

You have a wonderful storage facility everything was great! I appreciate you!

Évaluation :

1

Over priced, dirty. Indirect pricing. Inconsistent. Hard to reach by phone even for a simple question.

Évaluation :

5

Purchased a new home, so we were able to move items in storage to new home. Would use Vista Storage again if needed. Would also recommend Vista Storage to friends and family.

Évaluation :

5

See you in the fall !

Évaluation :

5

The friendly staff was helpful and we appreciated their professionalism. That's how a business should be done!!

Évaluation :

5

We were very pleased with the service, cleanliness of units and property, and the ease of access for our moving crew.

Évaluation :

5

Great service

Évaluation :

5

Everything about my storage experience was perfect. The service was always nice and flexible.

Évaluation :

3

Truck and trailer maintenance was lacking. Also, going into the stores is painfully slow.

Évaluation :

5

We are so grateful for Vista Storage, the Owner Ryan and his amazing staff. Thank you for the great service. We will remember you again if needs arise in the future. I highly recommend this storage facility!

Évaluation :

5

I had a unit here for close to 2 years. The staff was always helpful with whatever questions or needs I had. The facility is secure and well lit. I never had a single problem while I rented a unit there. I in fact had referred a friend and she also had a unit there for some time. If I needed a unit again I would most certainly return here.

Évaluation :

5

I have rented several storage units from Vista Storage of Green over the last couple of years. I also had to rent trucks several times. Louie and Ron have always been very helpful and accommodating. I've recommended them to several friends. I'm sure if I have a need in the future, I will use them again.

Évaluation :

5

This is an exceptional storage site. I stored my my 30 foot travel trailer here for about 6 months. The monthly fee was responsible. I left because I found a location three minutes from my house.

Évaluation :

5

Completely review and revise your EAlert system. It is appalling. After years and many, many rentals, an EAlert was placed on my name. After 45 minutes, the problem was resolved and initially attributed to my name accidentally being clicked instead of the offending Dave Weavers's name. But, after talking to customer service at Uhaul, I was informed that, essentially, the EAlert system flags every Dave Weaver in the USA. So no notice can be sent to a single Dave Weaver (like me) when the EAlert is place. The only way for a customer to know when they have been...

Évaluation :

5

Customer service was flexible and excellent! Will definitely rent from this location in the future.

Évaluation :

5

There was a customer picking up a trailer in front of me. Now the attendant stopped and got me rolling because they were have of problems with the trailer lights. I'm grateful he got me rolling as I was behind schedule. Trailer harness testers are all over and could have diagnosed this fast. Not sure if that was available. Your harness works or it doesn't. Maybe an alert to check that before showing up.

Évaluation :

5

Very good customer service. Nice location.

Évaluation :

5

Loved this storage facility. Very well-kept and clean. Plus, the prices were great, especially for such a conveniently located and new-looking place. Merci.

Évaluation :

4

No complaints, all went smoothly

Évaluation :

5

If i ever need another unit to rent, i will come back for sure. I felt this was the best placer to go to. My stuff wad in the unit for 2 years without a lock and nothing was ever messed with.

Évaluation :

5

Check in was quick and easy. Staff was very friendly and helpful. Access to units is easy and units are nice and clean.

Évaluation :

3

Your location wasn`t open Sundays which forced me to find a new place

Évaluation :

5

Friendly staff, super quick and easy to set up and loved the location!

Évaluation :

5

Super nice! Amazing price! Will use again for sure

Évaluation :

5

Very polite and professional.

Évaluation :

5

It was late the night we arrived but the gentleman in the office waited until we got there. Also had to change the size of the unit and he called traffic to get the u-haul drop off location changed.

Évaluation :

4

Quick response, nice facilities

Évaluation :

3

Move in today, but they caught that I scheduled my move in on a day they`re not open so that`s good. Will update further after complete. Merci!

Évaluation :

5

I believe the man who helped me was Lou. He was very polite easy going. He went above beyond to guarantee me great service. I will suggest you in the future.