Truck had mechanical issues. Would not start at times.
BRANDON S
Customer Reviews for VWSS Rome LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I had a good experience at Uhaul, Francis helped me with the size truck I would need, reserved it for me , a smooth truck pick up, very happy, change nothing. Ron
RONALD WGoog
RICARDO CProvide working trucks and faster refunds for faulty trucks !
SAMANTHA CNo improvement needed. Francis was fantastic to work with. I'm new to the area and this is now my preferred uhaul, because of Francis!!
DANIELLE DThe online check in to pick up the truck took way too long.
Christopher MThe customer service was amazing. Unfortunately, the truck I rented was not. The seat belt is broken and hard to get buckled. The gear shift did not allow me to place the truck in park, it kept sticking. The brakes are questionable, and the power steering is horrible. The A/C system is terrible, it does not blow air. The inside of the truck is dirty and the driver side mirror is broken. Please repair or replace this truck, it is a disaster and a safety hazard.
LISA KStaff was very nice and helpful
WILLIAM DThe front desk guy is amazing Went above the beyond.
ABDISALAM BFix the right blinker on the truck. Set the key locks lower so that we could easily see them. Better instructions on the key lock. The app is overly cluttered and initially it tried to charge me for gas when at least as the needle looked, it was returned after matching up the gas. Plus we got there before 5 but it was a week day that they close at 1pm, so I had to use remote /app to take the truck.
Nathan VQuick and super friendly location. Couldn't ask for a better experience!
ALISHA HThe man he work there it's very nice and good
MOKDAD ITrailer worked great with no issues
ROGER SThis location and staff are wonderful. The office was closed when I needed to pickup the vehicle. The app was an awful experience. It was 100 degrees and I had to wait over 10 minutes to be approved to rent while standing on hot asphalt in full sun. Once I was approved the app crashed when I tried to verify the license plate. I tried to report a concern and the app had an error. I eventually gave up and took the van. When I returned the van, the office was open, and I was done in a few seconds dropping the vehicle off. I would recommend doing your best to arrive during office hours and avoid online/app check in If you can.
CHRISTOPHER HOnly thing the blanket was already opened, and we haven’t used them
YAZEN ANo improvements necessary. repResentatives were super polite and friendly, very efficient and facility and truck was very clean. 5 star all around!
CHRISTOPHER VVery friendly staff
ANGELA LGreat customer service, easy to work with.
Stuart OVery friendly and helpful!
RONALD JMy additional rental equipment was not included in my rental.
Timothy HVery good experience everything in truck. The padding supplied was helpful. Was great experience thank you!
david mI was disappointed with the condition of the truck considering this was a cross country drive.
Nicole UNeed new trucks. At this location.
michael bExcellent service.
ANTHONY FEnsure customer return the vehicle clean. DARLENE IS THE BEST VERY HELP AND PLEASANT. THAT'S WHY I ALWAYS RENT FROM THIS LOCATION
PAULINE SVery friendly and helpful
Michelle BInside the truck could be cleaner.
Sam BMaybe upgrade the vehicles a bit. Staff was amazing though.
Ton-sha CTruck needs to be cleaned before rerenting
Jeffrey DFriendly customer service
vi lGreeted with a smile and help get everything closed out quickly and efficiently.
Brian BThe agent was great. Nothing to improve. Glad the location I originally selected did not have the equipment I reserved, because this is the best location yet
David JVery friendly customer service
vi lOmg , this place was a DREAM, the gentleman at the desk was incredible and I loved the cargo van very much. Such a smooth, painless, fun experience renting here.
Tani T- Truck over heated on the 3 mile drive home after picking it up. - Windshield washer bottle was damaged and you could not put washer fluid in the truck. - Interior smelled like Cigarette smoke, had ashes all over the interior, and had loose interior trim pieces. - Truck shook at a redlight and I thought the engine was going to blow. - This is the first time I have ever had a bad truck from U Haul. This is also the first time I have used this location before. Other locations seem to be ran better.
Garwin FI received a call the day before if we could move locations due to not having the size truck we wanted. Once we arrived to the location, the size truck we had asked for was also not there and the lady didn't know where we were dropping it off. This all needs to be figured out before we arrived. It made the process very hectic and stressful when no one knew their part.
Jaocb KFriendly and helpful!!
Mistie LI had to use my own lock there lock was broke or I jus didn't know how to close it either way still a great place
DOMINIC TNothing...Customer Service was excellent at both locations..thank you
Elizabeth LDarlene gets 10 stars! She is the nicest and most friendly person. The equipment is always clean and ready to go. I would never rent from anyone else.
James SI think the mileage allowance is too low and restrictive. I had to take a detour due to accident and traffic on I71. I ended up 20 miles over my limit.
Ritch KFriendly!
Timothy DHilliard location customer service is outstanding.
WILLIAM PIt was seamless and easy. The man at the desk was very nice and helpful. He let us change from a box truck to a van that had just been returned. The van seemed to be in good shape and worked well. The online check-in was quick and easy and sped up the process at the office. Got very good customer service on the phone and in the office. I will use this location with my next moving need.
Linda CDo something
nadine sCharged $15 fuel fee - returned at exactly where picked up. Verified gas was check before leaving - informed it was just under 1/2 tank as returned the same. Rep was great but didn't get receipt or notification when requested as told they will do it later and email.
Michael SGreat friendly service !!
weinstock gEVERYTHING IS EXCELENT
joel rMake your app more user friendly, including an easier function for verifying location and clearly stating that the address you enter for your driver's license will then be the default address to determine a nearby drop off location, as well as ensuring the trucks have a minimal amount of gas, and blankets and straps ready to go inside the truck if they are paid for!
MATTHEW CAgent was awesome. Equipment was exactly what I needed and in perfect working order. I will be returning soon.
ERIC SDarlene is a great representative for your company
ron wRien
craig bService was great manager very friendly and helpful
ron wDarlene is fantastic! Super efficient and knowledgeable. I was able to get in and out in no time.
James SPerfect experience staff was very friendly
Joshua JTruck was very loud, barely got up to speed, but the lady working in the office was very pleasant and nice!
DeShawn JDarlene and the team are wonderful to work with. I definitely recommend this U-Haul location.
david cDarlene was the best part of this rental. No need for improvement, she was was fabulous! Give that woman a raise and an appearance fee for her comedic genius!
Chris H