Customer Reviews for W 18th Street Storage
(Concessionnaire U-Haul dans le voisinage)

197 évaluations

2100 W 18th St   Houston, TX 77008

(832) 981-7491

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h30 pm
  • Sam : 8h30 am à 4h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(832) 981-7491

2100 W 18th St
Houston, TX 77008

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h30 pm
  • Sam : 8h30 am à 4h30 pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
4

Online I had paid for and reserved a furniture dolly, but upon arriving, I was informed that there was no furniture dolly at that location. This complicated my move, as I had bulky furniture items that would have been easier to transport with the dolly. It would have been appreciated if I had received a notification or email during my reservation or prior letting me know that a furniture dolly was not available at this location.

Joanne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B. 
Évaluation :
4

Vehicle functioned great. Windshield was full of bugs, not cleaned properly.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delvanay W. 
Évaluation :
3

The staff did not have my RSVP in his system upon arrival to drop off the vehicle. I had to show him the contract that was printed from the pick-up store for him to take the truck. After leaving, I see under my account when trying to print the final receipt that my drop-off location was changed without my approval. This should not happen without verbal or written confirmation from the customer on this change. This adds miles to the vehicle if this information is not available prior to the dropoff of the truck.

Quinton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
4

Automated checkout was difficult and did not work so had to use office.

Wade M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AFIFA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Too many steps to check in. Verification Can be done well beforehand. Like I get there at 10 and I'm spending 15-20 minutes just getting checked in

Michael S. 
Évaluation :
5

Great friendly service and easy to get truck

Aldo B. 
Évaluation :
2

Was not notified until pickup that requested equipment (dolleys) were not available, which made moving couches/boxes/etc much more difficult. If given proper notice, we would have booked with a different location to ensure we had that equipment.

John B. 
Évaluation :
5

Be more up front with your prices

Yasmine G. 
Évaluation :
5

The service here is always friendly and great. This is my go-to UHaul place when I need a rental.

Ngoc H. 
Évaluation :
5

Very profecional

Alexander F. 
Évaluation :
1

This was truly one of the most frustrating situations I have had to deal with as a customer. My card was continuously declined because the incompetent front desk employee repeatedly entered in the incorrect zip code for my billing address. She did it some many times that my card was blocked for fraud with Chase and I had to call and wait on hold for 20 minutes to allow the transaction to process. It took an hour and a half to complete my order, which was completed online the night before. This was such a horrendous experience that I no longer want to conduct business with Uhaul.

JENNIFER U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaToya H. 
Évaluation :
1

The employee there was not trained properly. Didn't even finish processing our return for a couple of days. I got a call 2 days after asking if i was going to return it. Bad experience overall.

Shanice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale M. 
Évaluation :
3

The employee that works there will racially discriminating against people of color. I couldn't believe he keep me standing there for so long with other customers waiting, while he looked for any reason he could to deny renting to me. He even tried to misplace my credit card. Pretending he didn't see it. Do not use the drop box because they will use that as a reason to charge gas fees. They you have to spend your time fighting. Good luck

Sonoma Z. 
Évaluation :
5

The Manger was excellent and friendly. I will come again.

MICHAEL C. 
Évaluation :
5

Scott @ West 18th storage is the best in town. He cares about the facility as do his staff-the facility is clean and safe. The staff are fantastic about anticipating the customers needs. Every detail is transparent and organized. I can't say enough how much the attention to detail Scott and his staff uphold that makes moving an absolute breeze.

Katherine T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew N. 
Évaluation :
4

I returned the uhaul after hours on the same day (Sat.) location was closed Sunday. When the staff (not the normal gentleman) checked it back in they charged me for two days. When I called, she said they were closed and she didn't know when I returned it. I asked her why she didn't call and ask or check the cameras? The money was refunded but she told me next time I hold return it mobile and it would be easier for all. All was great except the return experience.

Alison M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin A. 
Évaluation :
1

My mileage was charged incorrectly. I was charged 10 miles more than what the original mileage was.

Reewa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
1

We did NIT DROP OFF RENTAL TRUCK AT THIS LOCATION!!!!!!

Laura M. 
Évaluation :
5

The A/C is not working and a message asking to tighten the gas cap appeared regardless of how tight the cap was.

Lizzie R. 
Évaluation :
3

The sales person was rude

FREDRICK K Y. 
Évaluation :
5

Easy to reserve online, picked up an hour later and returned before the end of the day. Location was close and staff was pleasant and moved quickly with getting me in and out.

Alison M. 
Évaluation :
3

The truck was okay. It worked properly, but the app is ridiculously bad. There is no user experience on that thing and it directs you to the webpage which makes the app useless. Also costumer service was dumb as a door. Improve your costumer service and your app as soon as possible.

Igor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM LEWIS JR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jed G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brezhauna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY G. 
Évaluation :
5

Scott was very friendly and helpful. Smooth transaction.

Geoffrey G. 
Évaluation :
1

The mobile pickup process was ridiculous. You need to make it apparent to customers that they will need a reference/lease/etc. ahead of time. I went to pick up the truck by myself and had a hard time getting anyone to answer the random calls you all were making to verify. It was extremely frustrating and your support team was less than helpful. All in all it was a horrible experience. I will absolutely never be using this again.

Penelope N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katya K. 
Évaluation :
5

Nothing at all. Pickup and return was flawless.

Tiffany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Young L. 
Évaluation :
1

Not only was the experience terrible, but there has been no follow up after I spent hours on the phone with a representative and the experience was documented. I will be going out of my way to avoid using uHaul in the future.

Josh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine S. 
Évaluation :
3

Seamless pickup and drop off

Daniel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
1

Train office staff on equipment, contract and customer service. Clean and maintain vehicles.

DUANE D. 
Évaluation :
2

I chose the mobile check in but had to go Inside because the employee had the keys in her pocket. She was rude and stated she had all the keys because she figured “people will come inside since she's there”. Defeating the entire purpose of mobile check in. There was also a mix up In which truck we were taking and she would not listen to the information I had. She also yelled at me to back away from the counter yet she kept pulling her mask down.

Taylor A. 
Évaluation :
2

The lady I returned the van to was not very nice. She was argumentative from the beginning and exuded a negative energy. She asked me to step back from the counter as soon as I got there but wore her mask with her nose fully exposed and not covered (mine was on at all times properly). She was not easy to talk to and did not explain what the breakdown in my bill was until I told her to please speak to me in a regular conversational voice as I was not there to fight w her but rather just talk like normal adults. This is 100 % the opposite of the encounter I had with the man who rented me the uhaul the night before who was very friendly and patient. The second problem I have with uhaul is all the hidden charges. I had the vehicle from 4:45pm to 12:00pm the next day (total of 15 hours). But I was charged for 2 days and 2 times the insurance fee. This is a scam and was not clear from the contract. So I will not be doing my moving business w uhaul again for this reason.

KARINA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kerri S. 
Évaluation :
1

Not a single person there to assist me. Full of trucks, was quite dangerous to try and park my Uhaul there, especially without any staff. When I attempted to call their number there was no answer as well. Very dissatisfied.

Dylan C. 
Évaluation :
1

I stated when picking up that I was missing the rented Dolly. I stated this in my rent to her description and then called to complain and was still charged the $10 fee. I want my money refunded

ELENA V. 
Évaluation :
1

Horrible customer service

nicholas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree K. 
Évaluation :
3

Self Return process is LONG and annoying!!!

Jasmine Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrica S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian B. 
Évaluation :
2

waited almost an hour at the location. maybe have a mobile connection to persons on site for instances when they are out of the office.

Ryan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Drazen M. 
Évaluation :
5

Speedy pickup. Staff was professional, courteous, and prompt. I would rent from here again.

TAYLOR N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SUZETTE M. 
Évaluation :
5

Very efficient and courteous service.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Bobby was awesome. Would definitely rent here again.

joe A. 
Évaluation :
4

I dropped off at night so I do not necessarily have an opinion on this location.

Courtney K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana M. 
Évaluation :
5

Your mobile app user experience is fantastic and seamless.

Melissa R. 
Évaluation :
5

The agent had everything ready to go when I arrived. Very organized, great service. I don't see any improvement needed.

Cecilia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

Locations are good, the downfall is U-Haul services. I opened a case since you guys didn't respect my original request.

Veronica S. 
Évaluation :
5

Moving was stressful for personal reasons but uhaul made it easy on me! Especially the W18th location I went to!

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacorean J. 
Évaluation :
5

Nothing. Exemplary service at this location. I will return.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Bobby was excellent and worked with me to meet my needs. His personality is a large part of his success. He takes pride in his facility and it shows. I will recommend him to everyone I know.

Elaine M. 
Évaluation :
3

The check in process was horrendous since the store was not open. The person who called me the night before to confirm my location gave me no instructions on how to get my uhaul through the online check in procedure so once we realized the store was not open and we could not get in the gates we called the HQ number and were given instructions. I then had to create an account and enter the DL#s, etc of all drivers which I had previously done when reserving the uhaul and then I was able to get my keys. If I had been instructed of this process before hand I would have saved 30 minutes and a lot of frustration.

Torri R. 
Évaluation :
5

Great customer service!

Yvonne A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

We rented a 15 ft truck from the UHaul location at 2100 w 18th street. Everything was handled professionally and efficiently. Truck was clean and drove well. Check in and check out was a breeze. Final bill matched estimated bill. Manager and staff were very friendly, and their customer service skills were excellentâ€"two thing last very hard to find these days. Would highly recommend this location for renting!

Debbie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matias C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian G. 
Non les évaluations ont été soumises pour cet établissement.

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