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Tajwuan B
Customer Reviews for WSC Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service. We will be loyal customers wherever the need arises.
Ella WGreat customer service at this location. They take your issues very seriously and try to accommodate you.
sal GLe personnel était amical et serviable.
William NYou need to refund me the difference I over payed
Craig SThey know what they are doing there so the experience is always good... Friendly people and fast service.. Good job..
richard pYou were great but just calling u haul was a nightmare got thru to NJ on the 877 number or what ever it was. Repeatedly tried to get help and got none until one man said I do not take care of this but for you since seems like your not getting any help. Bless this man or I'd have given up Jane ny
JANE EI dented the van while renting (and I had purchased insurance coverage)...when I brought the van back to return and I told Eric, he cussed, rolled his eyes at me, lit a cigarette, "passive aggressively" blew smoke into my face as we walked out to look at the damage, and tried to make me feel terrible!!! That I ruined his already crappy Saturday, and he already had too many other troubles to take care of!!! Then he "tried" to tell me that my insurance wouldn't cover the dent, that only a traffic collision complete with a police report would be covered, so he continued to try and intimidate me. I've never been treated with such unprofessional behavior!!!
denise oEric and company were extremely helpful in our time of need,
Scott LI got there at exactly 7am. They don't open until 9 am. I said no problem, I'll park it and drop off the key. Here's the problem, WHERE was I supposed to park it? The entrance was blocked by U-Haul trucks and cars. There was no way to get onto the property. I finally drove around the back and there was a little space on the property to park it there. The problem with that, when I tried to do the on-line check in, the area could not be picked up so therefore I could not complete the check in. After numerous attempts I finally called U-Haul. Thankfully the agent I spoke to, said she would note on my record the time I actually dropped the truck off. 15 minute check in! Took me 30 minutes if not more.
DEBORAH RInside was dirty, I had to sweep clean before starting to pack.
William GTruck was ready as promised. Noticed wrong mileage on invoice and corrected it. Excellent service
timothy gEverything was perfect
Roselia MEric was excellent and helped me get my rental out right before he closed up.
Jason Tparking was a bit of a challenge for evening dropoff but luckily found one spot. location was straightforward, and i had no exchange with staff as it was after hours.
BART KThis location was closed when I went to drop off my truck. The driveway was blocked so you couldn't get in. I had to park the truck in near by parking lot to return it and they didn't have a drop box for the key. I just placed mine in the mail slot on the door.
Cathryn GNice experience
Domingo H1. There was a noise when turning the steering wheel, as if it was running without power steering fluid. 2. The doors unlocked automatically while on the move. There was a noise from the lock on all the doors as if it was trying to automatically unlock the door which was already unlocked. 3. Gas consumption was higher than what I usually am used to. I understand that this would be based on the driving style, but I rent this same make and model from uhaul about 2-3 times a month and usually get 16+ miles to a gallon. In this case it was 14. 4. There was a Crack on the windshield which I submitted pictures of when I did the initial 'before you go' check.
DAMMINT Squick and easy to rent a uhaul!
Moises SThe truck needed a jumpstart because the battery was dead.
Jenill NI drove only to my destination and to the drop off point. The price was pretty high anyway, but some how, I still drove 4 miles over my allotted mileage. Don't love that. Also, I planned on having moving blankets, which weren't available upon pick up. I'm not one to complain, but that mileage situation was ridiculous.
tanya pGreat experience! Friendly staff!
Kimberly AI wasn't able to go back and clicked approve for all pictures too soon. There was no dolly or furniture pads for my rental so I paid for things I didn't have. That part of this experience was not great but otherwise this was easy and convenient.
Katie TNope everything went well improvement not necessary
Edward KFast and easy
Guillermo FWorsts worker there charging me 540 dollars for dropping off to the wrong location without telling the fine or even call me nothing, they just kill me today 🙃
Erick CThanx for the quick and professional service!
Jesse HKeep up the good work
Elizur VThe gentlemen were very helpful and accommodating.
GLENDA CVery good service thank you blessings
Elizur VThé bed if the van was not cleaned out. Service was a bit slow and interrupted by phone calls, etc.
Vincent CExcellent customer service
arvial mKeep doing what you guys are doing it works
Anderson KThe location is very convenient and the staff was very friendly and helpful. I would use them again.
Dianne DThe service was excellent
deborah sIt was fast and easy especially when doing it online.
Felix JEverything was great with two exceptions: 1. the check-in process states that the lock box is near the entrance but it's on the side of the building. I'm glad someone was there to help me! 2. The van absolutely reeked of cigarette smoke and the smell clung to everything. I could not have handled this smell if I drove more than the 50 miles I did. Otherwise, I'd use this location again!
Erica WNo complaints at all - very nice people - the process was quick and the trailer was fine.
Craig WThis was not the pock up place we wanted to use. It was almost an hour to drive to pick it up. Trailer was leaking water, not very well maintained. Lights held on outside with tape.
Joseph COriginal location wasn't open so I was rerouted to another location where key was not in lock box. Then had to drive 35 miles away to pick up truck. In all pick up took 3 hours. Complete s*** show.
John BBe more clear about the surcharges, was charged much more than I was told. Also, don't tell the customer they'll be charged a fee if the truck is returned "dirty" when the truck was filthy to begin with.
Corey SVery easy pick up. No issues. I just feel that the price was a bit much. I understand supply and demand but wish the price was a bit better.
william m