Customer Reviews for Wades Texaco Service
(Concessionnaire U-Haul dans le voisinage)

3507 évaluations

1911 Guess Rd   Durham, NC 27705
(S Of I-85)

(919) 286-1184

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 6h pm
  • Sam : 8h30 am à 6h30 pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(919) 286-1184

1911 Guess Rd
Durham, NC 27705
(S Of I-85)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 6h pm
  • Sam : 8h30 am à 6h30 pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Wiwi S. 
Évaluation :
5

A discount coupon (LOL)

JANIE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WADE H. 
Évaluation :
3

Heavy rain on the drive home. UHaul leaked water inside.

Travis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
3

Pleasant staff.

CURTUS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERBERT R. 
Évaluation :
5

Some one had left a ketchup bag under the front passenger seat. But other than that I was very grateful for Guess Rd. They have always had my back when it comes to relocating. Thanks for being very dependable! 😊

ANGELA J. 
Évaluation :
5

Best Uhaul experience I have ever had. This is the only Uhaul I will use as long as I am in Durham. Great service!

ADIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERLEE A. 
Évaluation :
5

Na

Jaclyn S. 
Évaluation :
1

I was suppose to be credited for fuel and was not , picked the truck up on 1/4 and returned it on 1/4 and was charged for fuel and for the convenience of UHaul refueling . I was told you can return it back the way you recieved it . However Since it was not 1/8 of a tank I was charged extra. So a total of 34 $extra because I COULDVE put more is what the rep said !

Nyche T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy L. 
Évaluation :
2

The attendants were not wearing masks indoors, despite the current state mandate. The interior of the building was unclean and smelled strongly of cigarette smoke. The vehicle was perfect and just what we needed. Next time, I will schedule a pick up at another rental location in my town.

Heather H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANETTE C. 
Évaluation :
4

The self-check out feature where you pick up your truck via a mobile phone is a joke. It took us 45 minutes to get approved, and then I had to go inside anyway to get the key. This is a terrible customer experience that needs to be addressed.

Dan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY S. 
Évaluation :
5

Use clean pads as mine were loose and had dust and fine dirt in them

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Racquel F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rex E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kali L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Y. 
Évaluation :
1

The guy named Roger (or who wears a "Roger" shirt) who works here is extremely rude and unfriendly, and was pointedly not wearing a mask. His manner toward me and my mother was hostile as soon as we walked in -- I don't know what it was about us that he instantly disliked, but he made it very clear by his rudeness that we weren't welcome. Worse, he didn't even put on a mask when he had to come around the counter to stand close to me while I was signing papers. I had requested a no-contact check-in, but the online process didn't work, so I had to go inside and talk to Roger twice; even if the staff were properly masked and friendly, I would have been uncomfortable with the situation, not being fully vaccinated yet. I was double-masked, both for my safety and others'. It would be nice if the businesses I patronize were equally respectful. (Most of them are.) The guy who seems to be the owner was friendly, and the van I rented was good, but it's not worth the convenience (I live in the neighborhood) to deal with someone as rude as Roger. I made a point of returning the van after hours, more than a day ahead of schedule (losing money), so I could use the key drop rather than have to deal with Roger again. And really, the rudeness is bad enough -- for that reason alone I wouldn't rent here again -- but endangering customers' (and his coworkers') health by refusing to wear a mask is inexcusable. It's equally inexcusable that his supervisor doesn't insist that he observe local law, well-known safety standards, and basic human decency by putting on a mask.

SARAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Thank you, The service was wonderful.

ANNA T. 
Évaluation :
2

I looked like a junk yard

JOSINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

The staff at Wade's are really helpful! I would definitely rent a U-Haul from them again in the future. Thanks for the help y'all!

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMED M. 
Évaluation :
4

The truck that was rented was not in good running condition. There was something wrong with the engine and we worried about making it back and forth without it breaking down. When we accepted the truck and drove off we had to call immediately to let them know something was mechanically wrong. There were no other trucks to trade out with, so we crossed our fingers and luckily completed the task. Thankfully it was local. The staff was friendly, but did not adhere to Covid standards and were not wearing masks.

ADAM P. 
Évaluation :
1

I was charged twice for a 1 day rental of a utility dolly and a 15ft truck.

JALISA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA E. 
Évaluation :
5

The self check-in was fine but it would have been easier to check in normally.

Janice H. 
Évaluation :
2

This place stunk like an old cigarette, and the owner was not even attempting to wear a mask. Also, they neglected to adequately explain that they were going to double charge me for the rental (an extra 20 dollars) for using it from about 1230 until 10PM because they close at 5. Im sure they get people with these things constantly, and honestly, i wont be back. also my truck had a chip in the wind screen, and they didnt have the blankets that i asked for and charged me in full for them.

JAMES D. 
Évaluation :
5

Rien

RICKY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie G. 
Évaluation :
5

Very professional, kind people Thank you so much for your service it was at the end of the day 30 minutes for closing and they still let me get the U haul ..

SHALIET L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
5

He was very professional and polite. I would definitely recommend his services

China R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cynthi M. 
Évaluation :
5

The service was good and the gentleman were friendly and helpful.

Rhonda H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THIL H. 
Évaluation :
5

Keep on,keeping on! Thank Mr,Wade for his help and service!

donnie R. 
Évaluation :
2

They were not wearing masks when I picked up the truck nor when I returned it. The guy was rude when returning the truck and would not listen to me. He let me know he knew what he was doing. Typically money is not settled until the truck is returned but my deposit was deducted from my checking account before I returned the truck. He wanted me to pay the full amount of 127 $but 75 $had already been paid from my bank. I will NEVER go back to Wades located on Guess Road. One gentleman understood and allowed me to pay the remaining balance owed.

LINDA J. 
Évaluation :
4

When I picked up the vehicle the counter person was not masked and did not social distance at all this is very concerning at this time. I have had the vaccine and was double masked, so I was not too intimated at the time. When I returned the vehicle the counter person was masked and did his best to keep us both safe and it is greatly appreciated. You may want to have a conversation with the first person. So in answer to your question about recommending this lactation to a friend I would do it with the caveat about the masking issue.

Rodney H. 
Évaluation :
1

This was by FAR one of the worst experiences that I have had with Uhaul. Not only were the employees unmasked the entire time, I was forced to come into an extremely small office that was overcome with a debilitating cigarette smell. As an asthmatic and a person with health complications , this situation was extremely paralyzing and uncomfortable. I chose to take the high road because there were no other uhauls of that size avaliable in my area, but I am still a little unsettled about the possibility of contracting covid-19 because of their disregard for the health of other people. When I returned my uhaul the next day, another gentleman came to my car door unmasked with return instructions and did not even attempt to maintain social distance. I truly hope this is not a reflection of Uhaul's safety standards because I will definitely be looking for an alternative company in the future.

JAMIE W. 
Évaluation :
4

We had one hiccup - they say they are open till 6:30 pm ET on Fridays. We got there at 6:05 pm. They had closed. Tried to use the online ability, but could not find a way to access the lockbox for the key. The 1-800 number did not help - they could not give us the code either. So, had to come back in the morning.

Mitchell A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASMINE B. 
Évaluation :
4

The location was great / uhaul and the process was not. Pls sort out your copy and process.

Mabel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany H. 
Évaluation :
5

Great price and great staff!!!!!

jimmy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

This is the only place I will ever rent a UHaul in Durham. The gentlemen at this store went above and beyond to assist me after I had been sent to him from another location. I wish I would have asked for his name. I wish all locations were as helpful and kind.

Alicia H. 
Évaluation :
3

The vehicle needs to be clean after ever use especially during this pandemic . This could be a mode of transmission of infection from one person to another.

HENRICA N. 
Évaluation :
5

Good choice. Quick service. Friendly staff.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
2

No masks were being worn. The truck was brand new but pretty dirty inside.

Lindsey L. 
Évaluation :
5

Service was excellent and fast for both check in and check out. Additionally, everything was clean and in great condition!!!

DAVIDWESLEY C. 
Évaluation :
5

I've had to rent U-Hauls 10 times over the last couple of years. I always come back to Wades. They have the truck I need when I need it without fail. If you're a terrified, agoraphobic branch covidian, the lack of masks or distancing may seem scary to you, but it's what sane people remember as "normal".

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

super fast customer service, I liked the effiency of this staff

CORRY O. 
Évaluation :
1

Customer service there where I picked up my truck was AWFUL. The guy was extremely rude.

Lauren C. 
Évaluation :
3

It's a rip off 19,95 turned into 85$. They charge by the mile but you still have to pay for gas. They tack so much little stuff on that it becomes astronomical. 85 was the result of only 30 miles. Check the mileage yourself cause they tried to pull a fast one

cassandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorri W. 
Évaluation :
3

The guys were nice and helpful, but no one was wearing a mask, and the store smelled like cigarettes

TAYLOR B. 
Évaluation :
5

They were great very easy to reserve the truck, had it ready to pick up, great experience

TEDDYJAY F. 
Évaluation :
5

Good location

RABIAH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEANETTE C. 
Évaluation :
2

Only one of the two employees was wearing a face covering. I did mobile check in so I didn't have to go inside. It's the worst part of the pandemic and I think it's a local ordinance to wear masks inside.

David B. 
Évaluation :
3

I arranged to rent 2 dozen furniture pads and a hand truck along with the Uhaul truck. When I arrived to pick up the truck, the attendant informed me Uhaul had no furniture pads available. Also, the hand truck was broken and barely functional.

CLARENCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
5

It was better and closer to my house.

Theresa E. 
Évaluation :
2

The van needed an oil change, lights were on whole time. The location did not have blankets, despite me being charged for them. They let me use greasy blankets from the auto repair shop. The worst was the digital sign in. That's a uhaul issue, not a location issue. Took forever.

Tim M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
5

Easy in and out. Gentleman were very friendly.

Matt B. 
Évaluation :
5

Great customer genuine care. Quality service during a last minute emergency need. We thank God for you and your service.

nedra M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jannie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
1

Staff were not wearing masks or following distancing guidelines. Station smelled strongly of smoke. There were no signs on where to park our car and we had to park on a residential street.

Mira M. 
Évaluation :
5

Friendly staff good service

ANGELA F. 
Évaluation :
5

Truck battery died mid-move but after store closed. Issue is with uhaul support. Store was great and staff were friendly

Danny H. 
Évaluation :
5

Wonderful service, from making my reservation with Sam to meeting Robert and Roger doing check in. I knew what to expect as far as pricing and fees down to the steps of returning it and where to park. Never been here before but will definitely visit in the future. Absolutely wonderful.

samara D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kath K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colton B. 
Non reviews have been submitted for this location.

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