Customer Reviews for Wades Texaco Service
(U-Haul Neighborhood Dealer)

3563 reviews

1911 Guess Rd   Durham, NC 27705
(S Of I-85)

(919) 286-1184

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 6:30 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 286-1184

1911 Guess Rd
Durham, NC 27705
(S Of I-85)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 6:30 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1

I had rented a car hauler for pick up at 7:30 am. When I arrived at 7:30 am the lady behind the counter said they didn't have the car hauler. She found another one locally and sent me to an alternative u-haul location. And said they would be ready for me. When I got to the new location they were closed and didn't open till 8:30. Really frustrating experience.

BRADLEY H. 
Rating:
1

First of all they lied to me and they took my money...I bought the U-Haul back on full and the man was acting like he was putting gas in the U-Haul..I left with giving him 100 dollars I come back he gives me 21 dollars when the U-Haul was just 19.95...and I just had to go to 15-501...I should take them to court for trying to get over on females

SONYA S. 
Rating:
5

Great location. Best U-Haul experience. Thanks wade!!!

ALEXANDER JAMES R. 
Rating:
2

I came home and noticed that I have been charged 4,93 $ for Purchase, that I never had. I should have checked it before signing. Navnit 919 699 8317

NAVNITKUMAR P. 
Rating:
5

Customer did not leave a comment.

MATTHEW H. 
Rating:
2

Inside smells very strongly of cigarette smoke.

LYNN H. 
Rating:
4

Clean the Uhaul

ANNALISE S. 
Rating:
5

This location was great, but U Haul's website scheduled it's for an hour earlier than they opened and didn't have a way for me to contact them that morning.

Herbert B. 
Rating:
5

This UHaul bailed me out after a competitor screwed me. Friends for life!

Roger B. 
Rating:
4

Customer did not leave a comment.

Noam B. 
Rating:
5

Customer service and friendliness was 100 plus percent. this was by far the best experience I've ever had with UHaul.

ANDREA C. 
Rating:
3

Customer did not leave a comment.

Dionne E. 
Rating:
2

We were told by a customer service representative that we would be able to pick up a truck at a location that was 3 miles from us, and it was changed to a location that was roughly 35 miles from us last second. Then when we got to our destination, after going through heavy rain, the truck had leaked and got boxes in both the attic and the bed of the box truck had gotten wet. This has been by far the worse experience I have had with U-Haul.

Tyler F. 
Rating:
5

Customer did not leave a comment.

SHAUN M. 
Rating:
5

Customer did not leave a comment.

aurian G. 
Rating:
5

Customer did not leave a comment.

ROLLIN V. 
Rating:
4

i don"t know every thing i saw was find .

WILLIAM K. 
Rating:
5

Could not be better. Unfortunately, I can't give 6 stars. Easy Peasy.

GREGORY L. 
Rating:
1

The truck was not cleaned or sanitized. The truck NEEDS new wind shield wipers immediately! Driving in blinding rain in Louisiana with metal against the wind shield was very annoying. The truck also needs a wheel alignment.

Lakeisha L. 
Rating:
4

Make sure that when you change pickup locations for the equipment that that the system is updated with the new information. In my situation, the pickup location was changed twice.I showed up to get my truck but the gps locator on my smart phone said I was at the wrong location;please go inside for help. Obviously I was using the after hours feature to get my truck. Otherwise my transaction went smoothly.

donald M. 
Rating:
5

Customer did not leave a comment.

SARAH C. 
Rating:
5

Customer did not leave a comment.

ROBERT L. 
Rating:
5

Customer did not leave a comment.

Travolta P. 
Rating:
4

Customer did not leave a comment.

Paige C. 
Rating:
5

Customer did not leave a comment.

Stephen B. 
Rating:
2

Customer did not leave a comment.

Ricardo C. 
Rating:
5

I am a regular customer

QUAN R. 
Rating:
4

Customer did not leave a comment.

AMANDAS F. 
Rating:
5

Make it easy for one location to see what another location has in stock. Your online site needs some work and phone hold time is to long.

FRANK B. 
Rating:
5

Customer did not leave a comment.

PATRICK R. 
Rating:
3

Strong smell of cigarette smoke in the office, Uhaul agent was not wearing a mask. Return process was cumbersome, required photos of the mileage, gas and the truck itself at the return site. More than I could manage on my phone but a 20 $charge if it wasn't done.

NICHOLAS C. 
Rating:
5

Opening the back of the truck all looks great and no odors. Walking inside to the front there's remnets of dog feces and a god awful odor. The smell was nauseating. You had to hold your breath in that area. I'm 30 miles away and not able to swap out the truck (if that was even an option and I don't think they had anything else available) so I had to deal with only a partial 15 footer because I couldn't utilize the whole bed of the truck which cost me more in mileage because I had to make many more trips. Wade's Texaco was sorry for my experience and compensated me on half the rental fee and lowered my mileage fee (cost per mile). I WILL continue to rent from this location. One "smelly" rental will not scare me away! I will be back. Thank You Wade's Texaco on Guess Rd, Durham NC!!!!

JACKIE R. 
Rating:
5

Customer did not leave a comment.

Elizaveta K. 
Rating:
3

The van was clean but, it had a very strong tobacco smell. I didn't ask for another one because i was in a hurry.

EDWIN C. 
Rating:
5

Keep doing a great job!!

Alejandro G. 
Rating:
5

Customer did not leave a comment.

JARED V. 
Rating:
4

Customer did not leave a comment.

Verline S. 
Rating:
4

Customer did not leave a comment.

Neal F. 
Rating:
4

The staff was very helpful throughout the pick up process

Clayton H. 
Rating:
3

Customer did not leave a comment.

HESHAM M. 
Rating:
5

Customer did not leave a comment.

IESHA B. 
Rating:
5

I had a great experience.

Sara A. 
Rating:
1

The truck was filthy and in bad shape. The window knob kept falling off, there was trash in the cabin, and the staff was quite rude. I am also sure that I was overcharged for my miles used. I will not be going back to this location.

Alexandra G. 
Rating:
5

Nothing. All the terms and conditions were explained clearly right up front. No confusion and all personnel were polite. I have rented here before and always found them to be very professionable. Truck ran like a charm and we had no problem with returning it.

ROBERT M. 
Rating:
5

Thank you Roger for keeping everything so down to earth and simple!

SAUL R. 
Rating:
4

Customer did not leave a comment.

Lacy K. 
Rating:
5

Good vehicle. Fast and friendly service.

Andrew H. 
Rating:
5

Nothing...the drop off went well.

Steve M. 
Rating:
2

Customer did not leave a comment.

Wesley B. 
Rating:
5

Customer did not leave a comment.

Amelia S. 
Rating:
5

This made my moving experience so much smoother and easier than previous years. Would definitely recommend!

Samantha S. 
Rating:
5

Customer did not leave a comment.

DAVIDCHARLES K. 
Rating:
5

Customer did not leave a comment.

RONALD J. 
Rating:
5

Customer did not leave a comment.

James B. 
Rating:
5

n/a

MICHAEL C. 
Rating:
5

The furniture pads were wet.

ANNA A. 
Rating:
5

Customer did not leave a comment.

Wiwi S. 
Rating:
5

A discount coupon (LOL)

JANIE J. 
Rating:
4

Customer did not leave a comment.

WADE H. 
Rating:
3

Heavy rain on the drive home. UHaul leaked water inside.

Travis A. 
Rating:
5

Customer did not leave a comment.

CALVIN K. 
Rating:
5

Customer did not leave a comment.

Kenneth G. 
Rating:
3

Pleasant staff.

CURTUS B. 
Rating:
5

Customer did not leave a comment.

HERBERT R. 
Rating:
5

Some one had left a ketchup bag under the front passenger seat. But other than that I was very grateful for Guess Rd. They have always had my back when it comes to relocating. Thanks for being very dependable! 😊

ANGELA J. 
Rating:
5

Best Uhaul experience I have ever had. This is the only Uhaul I will use as long as I am in Durham. Great service!

ADIO M. 
Rating:
5

Customer did not leave a comment.

CHERYL H. 
Rating:
5

Customer did not leave a comment.

PETERLEE A. 
Rating:
5

Na

Jaclyn S. 
Rating:
1

I was suppose to be credited for fuel and was not , picked the truck up on 1/4 and returned it on 1/4 and was charged for fuel and for the convenience of UHaul refueling . I was told you can return it back the way you recieved it . However Since it was not 1/8 of a tank I was charged extra. So a total of 34 $extra because I COULDVE put more is what the rep said !

Nyche T. 
Rating:
5

Customer did not leave a comment.

MAYA P. 
Rating:
5

Customer did not leave a comment.

Jimmy L. 
Rating:
2

The attendants were not wearing masks indoors, despite the current state mandate. The interior of the building was unclean and smelled strongly of cigarette smoke. The vehicle was perfect and just what we needed. Next time, I will schedule a pick up at another rental location in my town.

Heather H. 
Rating:
5

Customer did not leave a comment.

LANETTE C. 
Rating:
4

The self-check out feature where you pick up your truck via a mobile phone is a joke. It took us 45 minutes to get approved, and then I had to go inside anyway to get the key. This is a terrible customer experience that needs to be addressed.

Dan B. 
Rating:
5

Customer did not leave a comment.

lisa S. 
Rating:
5

Customer did not leave a comment.

RAY S. 
Rating:
5

Use clean pads as mine were loose and had dust and fine dirt in them

DAVID C. 
Rating:
5

Customer did not leave a comment.

Racquel F. 
Rating:
3

Customer did not leave a comment.

Rex E. 
Rating:
5

Customer did not leave a comment.

STANLEY U. 
Rating:
3

Customer did not leave a comment.

Kali L. 
Rating:
5

Customer did not leave a comment.

Phillip Y. 
Rating:
1

The guy named Roger (or who wears a "Roger" shirt) who works here is extremely rude and unfriendly, and was pointedly not wearing a mask. His manner toward me and my mother was hostile as soon as we walked in -- I don't know what it was about us that he instantly disliked, but he made it very clear by his rudeness that we weren't welcome. Worse, he didn't even put on a mask when he had to come around the counter to stand close to me while I was signing papers. I had requested a no-contact check-in, but the online process didn't work, so I had to go inside and talk to Roger twice; even if the staff were properly masked and friendly, I would have been uncomfortable with the situation, not being fully vaccinated yet. I was double-masked, both for my safety and others'. It would be nice if the businesses I patronize were equally respectful. (Most of them are.) The guy who seems to be the owner was friendly, and the van I rented was good, but it's not worth the convenience (I live in the neighborhood) to deal with someone as rude as Roger. I made a point of returning the van after hours, more than a day ahead of schedule (losing money), so I could use the key drop rather than have to deal with Roger again. And really, the rudeness is bad enough -- for that reason alone I wouldn't rent here again -- but endangering customers' (and his coworkers') health by refusing to wear a mask is inexcusable. It's equally inexcusable that his supervisor doesn't insist that he observe local law, well-known safety standards, and basic human decency by putting on a mask.

SARAH B. 
Rating:
5

Customer did not leave a comment.

Victoria J. 
Rating:
3

Customer did not leave a comment.

CHARLES M. 
Rating:
5

Thank you, The service was wonderful.

ANNA T. 
Rating:
2

I looked like a junk yard

JOSINA H. 
Rating:
5

Customer did not leave a comment.

Andrew M. 
Rating:
5

The staff at Wade's are really helpful! I would definitely rent a U-Haul from them again in the future. Thanks for the help y'all!

DAVID W. 
Rating:
5

Customer did not leave a comment.

BRIAN D. 
Rating:
5

Customer did not leave a comment.

Jack G. 
Rating:
5

Customer did not leave a comment.

DARRIN T. 
Rating:
5

Customer did not leave a comment.

MOHAMED M. 
Rating:
4

The truck that was rented was not in good running condition. There was something wrong with the engine and we worried about making it back and forth without it breaking down. When we accepted the truck and drove off we had to call immediately to let them know something was mechanically wrong. There were no other trucks to trade out with, so we crossed our fingers and luckily completed the task. Thankfully it was local. The staff was friendly, but did not adhere to Covid standards and were not wearing masks.

ADAM P. 
Rating:
1

I was charged twice for a 1 day rental of a utility dolly and a 15ft truck.

JALISA T. 
Rating:
4

Customer did not leave a comment.

LISA E. 
Rating:
5

The self check-in was fine but it would have been easier to check in normally.

Janice H. 
Rating:
2

This place stunk like an old cigarette, and the owner was not even attempting to wear a mask. Also, they neglected to adequately explain that they were going to double charge me for the rental (an extra 20 dollars) for using it from about 1230 until 10PM because they close at 5. Im sure they get people with these things constantly, and honestly, i wont be back. also my truck had a chip in the wind screen, and they didnt have the blankets that i asked for and charged me in full for them.

JAMES D. 
Rating:
5

Nothing

RICKY W. 
No reviews have been submitted for this location.

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