Évaluations des clients Wades Texaco Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Wades Texaco Service

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Rodney H.
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When I picked up the vehicle the counter person was not masked and did not social distance at all this is very concerning at this time. I have had the vaccine and was double masked, so I was not too intimated at the time. When I returned the vehicle the counter person was masked and did his best to keep us both safe and it is greatly appreciated. You may want to have a conversation with the first person. So in answer to your question about recommending this lactation to a friend I would do it with the caveat about the masking issue.

JAMIE W.
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This was by FAR one of the worst experiences that I have had with Uhaul. Not only were the employees unmasked the entire time, I was forced to come into an extremely small office that was overcome with a debilitating cigarette smell. As an asthmatic and a person with health complications , this situation was extremely paralyzing and uncomfortable. I chose to take the high road because there were no other uhauls of that size avaliable in my area, but I am still a little unsettled about the possibility of contracting covid-19 because of their disregard for the health of other people. When I returned my uhaul the next day, another gentleman came to my car door unmasked with return instructions and did not even attempt to maintain social distance. I truly hope this is not a reflection of Uhaul's safety standards because I will definitely be looking for an alternative company in the future.

Mitchell A.
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We had one hiccup - they say they are open till 6:30 pm ET on Fridays. We got there at 6:05 pm. They had closed. Tried to use the online ability, but could not find a way to access the lockbox for the key. The 1-800 number did not help - they could not give us the code either. So, had to come back in the morning.

JASMINE B.
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Le client n'a pas laissé de commentaire.

Mabel M.
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The location was great / uhaul and the process was not. Pls sort out your copy and process.

John H.
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Le client n'a pas laissé de commentaire.

Brittany H.
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Le client n'a pas laissé de commentaire.

jimmy R.
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Great price and great staff!!!!!

ASIA R.
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Le client n'a pas laissé de commentaire.

Douglas M.
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Le client n'a pas laissé de commentaire.

Alicia H.
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This is the only place I will ever rent a UHaul in Durham. The gentlemen at this store went above and beyond to assist me after I had been sent to him from another location. I wish I would have asked for his name. I wish all locations were as helpful and kind.

HENRICA N.
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The vehicle needs to be clean after ever use especially during this pandemic . This could be a mode of transmission of infection from one person to another.

Robert C.
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Good choice. Quick service. Friendly staff.

Joseph M.
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Le client n'a pas laissé de commentaire.

Lindsey L.
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No masks were being worn. The truck was brand new but pretty dirty inside.

DAVIDWESLEY C.
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Service was excellent and fast for both check in and check out. Additionally, everything was clean and in great condition!!!

Thomas F.
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I've had to rent U-Hauls 10 times over the last couple of years. I always come back to Wades. They have the truck I need when I need it without fail. If you're a terrified, agoraphobic branch covidian, the lack of masks or distancing may seem scary to you, but it's what sane people remember as "normal".

Andrew D.
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Le client n'a pas laissé de commentaire.

CORRY O.
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super fast customer service, I liked the effiency of this staff

Lauren C.
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Customer service there where I picked up my truck was AWFUL. The guy was extremely rude.

cassandra M.
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It's a rip off 19.95 turned into 85$. They charge by the mile but you still have to pay for gas. They tack so much little stuff on that it becomes astronomical. 85 was the result of only 30 miles. Check the mileage yourself cause they tried to pull a fast one

Lorri W.
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Le client n'a pas laissé de commentaire.

TAYLOR B.
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The guys were nice and helpful, but no one was wearing a mask, and the store smelled like cigarettes

TEDDYJAY F.
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They were great very easy to reserve the truck, had it ready to pick up, great experience

RABIAH S.
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Good location

JEANETTE C.
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Le client n'a pas laissé de commentaire.

David B.
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Only one of the two employees was wearing a face covering. I did mobile check in so I didn't have to go inside. It's the worst part of the pandemic and I think it's a local ordinance to wear masks inside.

CLARENCE B.
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I arranged to rent 2 dozen furniture pads and a hand truck along with the Uhaul truck. When I arrived to pick up the truck, the attendant informed me Uhaul had no furniture pads available. Also, the hand truck was broken and barely functional.

KENNETH G.
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Le client n'a pas laissé de commentaire.

Theresa E.
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It was better and closer to my house.

Tim M.
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The van needed an oil change, lights were on whole time. The location did not have blankets, despite me being charged for them. They let me use greasy blankets from the auto repair shop. The worst was the digital sign in. That's a uhaul issue, not a location issue. Took forever.

james H.
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Le client n'a pas laissé de commentaire.

michael S.
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Le client n'a pas laissé de commentaire.

Matt B.
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Easy in and out. Gentleman were very friendly.

nedra M.
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Great customer genuine care. Quality service during a last minute emergency need. We thank God for you and your service.

jannie G.
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Le client n'a pas laissé de commentaire.

Charles W.
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Le client n'a pas laissé de commentaire.

Mira M.
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Staff were not wearing masks or following distancing guidelines. Station smelled strongly of smoke. There were no signs on where to park our car and we had to park on a residential street.

ANGELA F.
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Friendly staff good service

Danny H.
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Truck battery died mid-move but after store closed. Issue is with uhaul support. Store was great and staff were friendly

samara D.
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Wonderful service, from making my reservation with Sam to meeting Robert and Roger doing check in. I knew what to expect as far as pricing and fees down to the steps of returning it and where to park. Never been here before but will definitely visit in the future. Absolutely wonderful.

Kath K.
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Le client n'a pas laissé de commentaire.

SAMUEL A.
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Le client n'a pas laissé de commentaire.

Colton B.
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Le client n'a pas laissé de commentaire.

SONJA W.
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Le client n'a pas laissé de commentaire.

ZOE L.
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During times of Covid the people working at the counter (I saw 3 in total during my experience ) were not wearing masks at all and required me to come into the store and interact with them and get closer than 6 feet and they wore no mask at all which is not even legal in the state of NC

Keith O.
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Le client n'a pas laissé de commentaire.

TIMOTHY D.
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Location was great and return was easy because the owner at Wades saw me pull in and got us checked out without having to deal with the online experience. Automated check-in process using the smart phone was a pain. Had to enter multiple secondary contacts - was not obvious that U-Haul would try to call them before letting us get our keys and be on our way. Instead, the app just kept popping a message asking for secondary contact info. "James" was our remote check-in rep. He came off as rude - hung up on my wife. Should have been a 5 minute process but took us about 30 minutes to pick up the keys and get our move started. If you value your time and unelevated blood pressure, skip the online check-in process. It's not great and can delay you when you already have a busy day in front of you.

Laura W.
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Le client n'a pas laissé de commentaire.

stephanie P.
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Le client n'a pas laissé de commentaire.

MICHAEL G.
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General comment, not location specific. The left and right steel trailer guards on the front cross frame blocked the frame of my car upon backing out. A nice after hours genetleman pointed out the problem. I was able to place chucks of asphalt behind each front tire to lift over the guards, however, the passenger guard did bend back about a 1/2 inch. This guard should be repositioned to its original position. Thanks!

CAROLINE M.
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Excellent. What I expect from U-Haul.

MIKAEL B.
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Fast, no nonsense, good service. Not all wearing masks for COVID prevention, but I kept distance.

Chad M.
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The owners were not wearing a mask, although the town of Durham has everyone wear one inside businesses. While inside the store the staff were friendly, but did not social distance. I did not want this location, but was switched last minute from my preferred location, which when I drove past it, had plenty of 20' trucks. I had to pay extra mileage, because they did not give me the extra 10 miles I had to drive.

Onjaleka W.
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Le client n'a pas laissé de commentaire.

scott S.
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Le client n'a pas laissé de commentaire.

MARQUIS M.
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Le client n'a pas laissé de commentaire.

cecelia C.
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Le client n'a pas laissé de commentaire.

JAMES T.
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Fast efficient and friendly

Chester B.
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The location has so much cigarette smoke inside that going in to take care of any paper work made my clothes smell of cigarette smoke. It is 2020, there are many public smoking bans in many states. This is the second time I have used this location, only because it was closer to the location where I needed to pick up something that only would fit in a large truck.

Andrew W.
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Le client n'a pas laissé de commentaire.

Julian S.
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Le client n'a pas laissé de commentaire.

FRANCES C.
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Le client n'a pas laissé de commentaire.

Ashraf Y.
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They knew I was going one way and wouldn't let me get the newer truck instead told me they use that for local only which didn't make sense and wouldn't show me how to load my vehicle on the dolly instead told me I had to pay him $20 for them to do it and I can watch and see

sCOTT M.
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Le client n'a pas laissé de commentaire.

ANGELA G.
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Le client n'a pas laissé de commentaire.

Marina M.
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They didn't have the moving blankets or dolly I reserved in advance .

CHARLES A.
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Le client n'a pas laissé de commentaire.

Kyle B.
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Le client n'a pas laissé de commentaire.

JOHN G.
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Everything was great - fast, friendly service. Thank you!

KENNETH J.
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Customers' health and safety should be a primary concern, but the proprietors did not wear face coverings or encourage physical distancing. For your own as well as your customers' sake, please use face masks and practice social distancing as much as is reasonably practical.

Madelyne R.
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The people working here were not wearing masks or practicing social distancing and when I was wearing my mask and trying to be distant, they still made me get nearer to them to sign the paperwork instead of passing it to me at a distance. In addition, the inside of the office and the van reeked of cigarettes -thru my mask- and was nauseating and gave me a headache. I would not rent from here again.

James R.
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Le client n'a pas laissé de commentaire.

ERIC C.
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Le client n'a pas laissé de commentaire.

Evelyn H.
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I've rented from Wade's before. I've never had a problem.

Vafee K.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

Kelly M.
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This is not the fault of Wade's Texaco, but I reserved two dollies and there were none. This made moving more difficult.

tosha W.
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The guys at this location are very pleasant and professional. Yes, i would recommend this location

richard M.
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there was NOT a dolly for us, as originally reserved. other than that, all was great.

soraya W.
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Le client n'a pas laissé de commentaire.

Cameron R.
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The Uhaul itself was in great condition, although there was a strong smell of smoke. The staff member at Wades Texaco Service was not wearing a mask and when I asked him to put one on he refused, despite the state-wide mandate in NC that people must wear masks in public spaces, particularly businesses. Due to the blatant disregard for the health and safety of others, I will not be returning to this location and would strongly advise against anyone else using this location as well.

veronica P.
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Continue to provide swift, precise and accurate information about the use of the vehicles. Very well informed and courteous sales staff.

Jeannette B.
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I don't have any complaints but I was wondering why the prices was higher for renting than when I used uhaul in May for the same distance Rocky mount to Durham N.C. an Durham to Rocky Mount N.C.

Jacelle C.
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Le client n'a pas laissé de commentaire.

Kristina L.
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Better customer service and experience running the systems for payment and not call the Customer threating them also stop being racist at the 1922 guess rd location.

PATRICIA T.
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Le client n'a pas laissé de commentaire.

Juanita M.
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N/A

Kelly W.
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Very friendly staff, everyone works hard and treated me respectfully.

ANITA D.
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Le client n'a pas laissé de commentaire.

David R.
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This is an excellent, experienced dealer. This was my third rental from them and we have always had a good experience with Wade's Texaco..

Suzanne O.
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Le client n'a pas laissé de commentaire.

James T.
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Never rent from this location again. Call and leave message or email contact number . My email is JDTerry143@aol.com. My cell is 954-483-8198.

robert K.
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The equipment was fine and the provider courteous. However, the room smelled of cigarette smoke and no one wore a mask.

Karen W.
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Awesome service! Will definitely come back to you guys when we need you! Karen

ralph H.
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Very friendly staff

Ruth B.
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Le client n'a pas laissé de commentaire.

Cahlia A.
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First time renting from here. Mobile renting was fast & easy, truck was clean & smelled good. Would definitely rent from here again.

jennifer R.
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Le client n'a pas laissé de commentaire.

Iva M.
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Everything was perfect, no improvement needed 👍👍

Non reviews have been submitted for this location.

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