Customer Reviews for Wagners
(Concessionnaire U-Haul dans le voisinage)

133 évaluations

7820 W Washington St   Indianapolis, IN 46231

(317) 241-1517

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(317) 241-1517

7820 W Washington St
Indianapolis, IN 46231

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
1

Treat your customers right if you can't open your facility on time. We were just picking up a trailer we had an appointment and you had all our information and our card information then you want to tell my husband that you called the cops and reported it stolen.

Michael R. 
Évaluation :
1

Better security. My car was broken into, and battery stolen when left overnight. Customers should be made aware of the high crime in the area... The owner of the shop did find a used battery so I could make it home, and I appreciate that. Thanks uhaul for charging me twice. Once for service and once for property replacement.

ANGELO A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kyanda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Great experience.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavarras D. 
Évaluation :
2

The order was under a corporate account, the representative who attended to me; changed it to my name and phone number instead of what was on the order. So dissatisfying.

sherifat A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domini B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don G. 
Évaluation :
1

I felt in danger. I picked up my uhaul during the day, by myself. I returned it at night and there was a car running at the business with it's trunk open and empty, no one in sight. As I passed the open truck to drop my keys off, a man came out of the nowhere. My boyfriend was behind me and when the man saw him he turned around and walked back into the dark. As we got in our vehicle, the man returned, shut the trunk without putting anything in it and drove off. Btw, the business the franchise was located at was closed all day.

Aleisha D. 
Évaluation :
1

I picked the van up and literally drove 15 miles tops. Your advertising for price is a lie. For 15 miles I paid $52 now you just charged me another $88. That's complete crap. I will never use uhaul again.

Erin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brodie P. 
Évaluation :
3

Worst experience ever. Truck leaked onto some of our boxes while moving. From registration to turn in has been a complete disaster. Next time i wont even consider using uhaul no matter how good the prices are it simply isnt worth it

Tim C. 
Évaluation :
2

We rented for 24 hours but upon pickup was told they rented it out before our 24 hour mark so we had to bring it back the same night although we paid and scheduled the full 24. The shop was dirty, the guy was confused on how to fully run our card and it took longer than it should have for pick up. Pick up was in a dirty shop and they were working on a car within feet of us. Not a good experience.

kalee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey F. 
Évaluation :
3

Mobile check in was difficult to use because I did not have a good WiFi signal to pick up my location at drop off. The next business day, the staff member was able to read the ending mileage on the truck for me and emailed me a receipt with my final charges. I would use this service and location again.

Hannah B. 
Évaluation :
2

I was switched to this location for the 24/7 pickup service. I had to Uber to this location because it was in the city. The app did not work until I did a setting on the iPhone in the U-Haul app. I figured it out for my self. I called U-Haul and that person me there was a dedicated app for this program which was not true. Tried to call again and got a 25 min wait notice. Took me 45 minutes to checkout the truck. It was raining when i returned it and you have to take pictures. The pre checkin didn't work right. At the end, the light in the cargo area came on and I couldn't get it off. I won't use this process again.

Jerry B. 
Évaluation :
3

Over charged me for the trailer and couldn't get my money refunded

David E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelic B. 
Évaluation :
3

The rental location (Wagner's) was scheduled to be open at 10am, which was when I was supposed to pick up the truck. The owner did not show up until about 10:20. That's poor customer service if you ask me! If I were to do another rental from Wagner's, it would be done totally online.

John R. 
Évaluation :
5

The automated return process was unresponsive to my odometer picture, and required employee intervention after 15+ failed picture submittal attempts. So perhaps a bit more work on the mobile features/process should be considered. Overall not terrible though, but room for improvement. Merci!

Edward D. 
Évaluation :
5

Wow drop off was so good you all do a great job

Douglas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle U. 
Évaluation :
5

Nothing! It was easy and smooth sailing. The guy was very professional and knowledgeable.

Janice J. 
Évaluation :
3

Get better customer service people who can actually do their job. We called because we were having issues returning our rental truck and the woman we talked did nothing to help us and we had to keep repeating why we called. We got fed up and asked for a supervisor and she refused to switch us to one.

Joshwa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Forrest B. 
Évaluation :
3

The attendant was very much helpful and courteous to us and was very knowledgeable about U-Haul services he was quite helpful in renting the truck 🚛

Gilbert A. 
Évaluation :
1

I had issues with the truck and there was no one at the property at 9am to assist me. The truck was a beast to drive. I have rented 20' trucks from UHaul before and this was the worst in handling, speed, and just driving experience. When I returned the truck, there was a lot of just sketchy people at the repair shop. I will not be renting from this location again.

Patrick R. 
Évaluation :
5

Owner was helpful

Holly K. 
Évaluation :
1

Over charged

Mornice C. 
Évaluation :
5

Carl did a good job getting me checked in.

Craig M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Camille D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
2

I pulled up to this location at 10AM and it looked abandoned. The building was NOT open. Nobody was around, I checked my address and the address was correct. I tried the door and it was locked. I called the number and it went to voice mail and the voice mail was full. I thought this place was out of business. So, I call U-haul thinking I needed to find a new location or to tell me what to do. I waited on the phone for 45 minutes and the phone was answered by the POD people whom, I NEVER requested and I had to wait another 45 minutes. While waiting on the phone Wegners called wondering where the trailer was, I told them I thought they were closed, he said he was down the street. I took it right over and finally someone was there. This was after 12:00 noon. That was a really poor way to do business.

ROBERT G. 
Évaluation :
3

Everything was fine, but it definitely did not feel like a uhaul pickup site - more so someone's garage. It wasn't clear where to enter or who I should speak to. It was also further away from us than we had planned, and the pickup location changed twice from what I had initially requested - the second time happening an hour before we were supposed to pick it up. But the important thing is: they had our equipment we needed for this big move, and they did the job we needed them to.

GRANT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elden G. 
Évaluation :
1

I called in to ask about extending my rental the manager called back yelling at me over the phone. Very unprofessional, I called back they said she was the highest manager. I'll take my buisness elsewhere .

Quashanda W. 
Évaluation :
1

No return calls back, over charged for damages that already existed. Glad I took pictures before hand, I rate my experience ah negative heck naw

Anthony S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ralph I. 
Évaluation :
3

All went very well

Caroline S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhonda P. 
Évaluation :
1

Don't still people money for gas missing. I did put back the gas at the same level.

Mamadou D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justin A. 
Évaluation :
1

He over charged

JOYCE G. 
Évaluation :
2

It resembled a vacant business. I almost thought I was at the wrong place. Not very friendly.

Kevin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaneal N. 
Évaluation :
5

They were very nice and professional. I would definitely recommend this location

Meridith H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kori W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
3

Easy pick up, the rental it self was pricy on delivery. Convenient though !

Brandon C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

zachary P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie C. 
Évaluation :
5

Overall experience was great Wagners is definitely a good place to pickup/drop

Will B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER S. 
Évaluation :
5

Reservations at the Michigan St Indianapolis uhaul site needs to be better.

roger S. 
Évaluation :
1

The man was late for my pick up time. He did apologize or make note of his tardiness. The building was very dirty and old. It was not well maintained.

Aubrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
1

Dispatch sent me an arrival time of 9am to a place that doesn't open until 10am. Then the business owner didn't show up untill almost 10:20am and I didn't get out of there until approximately 10:45am. Owner barely spoke a word, and didn't even apologize for his tartiness. Unexcusable waste of my, and two others, morning...

christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathryn M. 
Évaluation :
4

I dropped the truck off when the location was closed on Sunday evening, but later realized that I had accidentally left my wallet on the dashboard of the rental truck. I called and left a voicemail at the location, and returned to said location on Monday morning, prior to scheduled time of opening. When the owner arrived, I explained my situation, and he immediately opened the key box to retrieve the truck key and got my wallet from the truck for me. I am very appreciative of his kindness in not asking that I wait for him to completely open and check the truck in, as I still had over an hour and half drive to return home to go to work myself.

Donna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley K. 
Évaluation :
1

I had to drop off the truck before this location was open, as I had been misinformed about their hours by U-Haul customer service. I knew there would be extra charges for going over the mileage, but I did NOT want this added to the debit card on file. I left a note to this effect, requesting that I receive a phone call so I could take care of the charges when they were open. I never got one. I tried to call multiple times and never reached anyone. Instead, they charged the card on file. I am furious and will never use UHaul again and will never recommend them to anyone.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
3

No one was there to receive the dropped off trailer, but we made a phone call to your office to advise that we were dropping the trailer there.

GLANT E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lamina B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl N. 
Évaluation :
4

The best part was being able to pick up the truck later with no hassle

Catherine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
3

the office looked disorganized and dark. Not very welcoming atmosphere, but the person who helped me was nice!

Emi M. 
Évaluation :
2

The mirrors on the truck I rented are not functional. This rental was a severe hazard to drive,

samuel K. 
Évaluation :
5

You should match the Budget truck rental price. I had a truck booked, but when I got there, all the trucks was booked. Budget reservation did not check, before booking me. The truck was $60 cheaper.

evans S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nadir U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken O. 
Évaluation :
5

Mo comments at this time.

andrea W. 
Évaluation :
1

If I have a reservation set for 9:00am then the facility should be open at that time not 30-45 minutes later. This has to be the worse experience I have had using UHaul....

Tiffany C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Issa D. 
Évaluation :
1

I have several issues. The location was late to open. The owners were incredibly rude to my mother who picked up the UHaul truck. The location also smelled of marijuana. Highly unprofessional and a poor experience.

Sean E. 
Non les évaluations ont été soumises pour cet établissement.

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