The location was fine. I wasn't too thrilled when U-Haul moved my pickup location to a spot further away and then forced me to return it to the further location instead of the one I originally selected to pickup from. I gave U-Haul plenty of notice with my reservation and they were unable to accommodate. So add in the extra mileage on the truck, fuel used, and having an additional 25 minutes each way, I wouldn't recommend U-Haul to anyone. Customer service was also unwilling to work with me and the reservations manager told me I should call back tomorrow to speak with her manager on where to turn the truck in when it was do to be returned an 2 hours after the phone call. Throw in the fact that I paid for 24 hours with my reservation starting at 8pm and U-Haul said I'd be assessed a late fee if not returned by 6pm the next day. Absolutely terrible customer service and handling of the situation. Never intend to use U-Haul again.Jacob K.
Customer Reviews for Wagners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Christopher F.
Le client n'a pas laissé de commentaire.Nigel A.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Nicholas M.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.James C.
Great serviceGary H.
Le client n'a pas laissé de commentaire.Robert C.
There was not a place to park the truck I rentedKimberly B.
Checking the truck in and out were a ridiculous hassle. I am sure that there is a way to use AI to monitor the condition of the truck without making customers take pictures, which was fine consuming and stressful. I would also advise you to collect scanned driver's licenses before check-in, because taking the photos of my license in my car in the dark, it was very difficult for me to get readable pictures. Both check-in and check-out were major hassles and that location was sketchy and I did not feel safe at all. I will probably call to complain about the whole experience!Marissa S.
I went to the first location and the place was never opened. The lady I called them sent me to another location. After I was already to the next town I had to drive to she called me back and stated she gave me the wrong location and I then had to turn around and drive 20-25 min to another location. I got to the next location and there was no staff there again. Called U-Haul and was then told it was done via text. I ordered a 15 foot truck and they tried to give me a 10 foot with a 5 foot trailer. This would have caused me multiple extra trips. Also, I was told I was going to get a 50$ credit for my trouble since it took me over 2 and a half hours to get a truck. I looked at my bill today and I didn't receive that.Nicole W.
Le client n'a pas laissé de commentaire.BROOK B.
Le client n'a pas laissé de commentaire.Denise B.
Manager was very attentive and helpful.Milena D.
Le client n'a pas laissé de commentaire.NICOLE A.
Took very good care of me and gave me credit for gas. Very good and did everything the owner told me he would do. Thank you very much.Randall C.
Le client n'a pas laissé de commentaire.Rachelle J.
Le client n'a pas laissé de commentaire.RIDA B.
Le client n'a pas laissé de commentaire.Tyrell T.
Le client n'a pas laissé de commentaire.Justin F.
I have received excellent customer service from the Wagner U-Haul location on West Washington. I have been treated with respect and dignity, and as a valued customer. I will refer all my friends to use this U-Haul branch. Good customer service deserves recognition. Well done and keep up the good work.Yvonne V.
Make drop off box more obvious and the location where you'd like the truck marked or somethingLisa M.
Very friendly and had what I needed.tim D.
Le client n'a pas laissé de commentaire.Michael S.
n/a - Excellent experience. Vehicle was unexpectedly rented the night before us so the owner made sure it was cleaned out and ready for us at pick up the morning of our arrival. Amazing service.Eileen S.
That old men was rudeSani D.
Put an appliance dolly in the truck when the customer requests and pays for one!Rebecca W.
Really nice guy to work withdave C.
Le client n'a pas laissé de commentaire.Darrell R.
Le client n'a pas laissé de commentaire.JOUFFROY G.
Th parking lot had nails and other debris that made us nervous for our own car tires. Clean it up. The can we rented was backed into a parking space that required us to stand in the mud to take photos of the vehicle back as required by your app.Kent W.
Le client n'a pas laissé de commentaire.Jack L.
Le client n'a pas laissé de commentaire.BOB A.
Le client n'a pas laissé de commentaire.Michael W.
Everything was great, the mobile app is user friendly.LaNette B.
Le client n'a pas laissé de commentaire.Sydney M.
Le client n'a pas laissé de commentaire.SHANILE J.
Please don't add insurance to the bill when it wasn't selected at reservation. This is not good business practice and will be remembered.Robert W.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.PAUL R.
Le client n'a pas laissé de commentaire.Sandy B.
The gentleman that rented the uhaul to me had very good customer service above and beyond !!antoine S.
Le client n'a pas laissé de commentaire.rebecca D.
Le client n'a pas laissé de commentaire.Waylon S.
Best service given with no issueALFRED O.
The pick up location was an old mechanic shop, hours were limiting, and not very clean. The rental itself was clean, and in great shape. Also the price was fair.Todd S.
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.mohamed O.
Very small dealer as part of a repair shop or something..... no one there to help me unhook trailer etc upon return, but I knew that and didn't have anyone to come with me to help.Jane R.
Le client n'a pas laissé de commentaire.tim L.
Wagner's was amazing! highly recommend for your U-Haul rentals, will return if I need another one in the future and make sure all my friends go.camerson S.
Le client n'a pas laissé de commentaire.Julie L.
Le client n'a pas laissé de commentaire.Rebecca M.
Carl was Outstanding and very knowledgeable.MICHAEL A.
Le client n'a pas laissé de commentaire.Connie D.
Nothing the gentleman that runs this place knows his stuff and help me through every step of the way!!Pete D.
Thankfully Wagners had what I needed at the last minute because another U-Haul affiliate reserved the wrong size trailer. Very easygoing and friendly group.Keith C.
Le client n'a pas laissé de commentaire.Tony D.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.Mary K.
Great place to rent from!Malcolm G.
Le client n'a pas laissé de commentaire.Christy D.
Le client n'a pas laissé de commentaire.Anthony P.
Treat your customers right if you can't open your facility on time. We were just picking up a trailer we had an appointment and you had all our information and our card information then you want to tell my husband that you called the cops and reported it stolen.Michael R.
Better security. My car was broken into, and battery stolen when left overnight. Customers should be made aware of the high crime in the area... The owner of the shop did find a used battery so I could make it home, and I appreciate that. Thanks uhaul for charging me twice. Once for service and once for property replacement.ANGELO A.
Le client n'a pas laissé de commentaire.Eric U.
Le client n'a pas laissé de commentaire.Bryan C.
Le client n'a pas laissé de commentaire.Kyanda D.
Le client n'a pas laissé de commentaire.daniel A.
Le client n'a pas laissé de commentaire.Steve S.
Great experience.Brian D.
Le client n'a pas laissé de commentaire.Tavarras D.
The order was under a corporate account, the representative who attended to me; changed it to my name and phone number instead of what was on the order. So dissatisfying.sherifat A.
Le client n'a pas laissé de commentaire.Domini B.
Le client n'a pas laissé de commentaire.GEORGE W.
Le client n'a pas laissé de commentaire.Tamika J.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Don G.
I felt in danger. I picked up my uhaul during the day, by myself. I returned it at night and there was a car running at the business with it's trunk open and empty, no one in sight. As I passed the open truck to drop my keys off, a man came out of the nowhere. My boyfriend was behind me and when the man saw him he turned around and walked back into the dark. As we got in our vehicle, the man returned, shut the trunk without putting anything in it and drove off. Btw, the business the franchise was located at was closed all day.Aleisha D.
I picked the van up and literally drove 15 miles tops. Your advertising for price is a lie. For 15 miles I paid $52 now you just charged me another $88. That's complete crap. I will never use uhaul again.Erin S.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.SPENCER H.
Le client n'a pas laissé de commentaire.brodie P.
Worst experience ever. Truck leaked onto some of our boxes while moving. From registration to turn in has been a complete disaster. Next time i wont even consider using uhaul no matter how good the prices are it simply isnt worth itTim C.
We rented for 24 hours but upon pickup was told they rented it out before our 24 hour mark so we had to bring it back the same night although we paid and scheduled the full 24. The shop was dirty, the guy was confused on how to fully run our card and it took longer than it should have for pick up. Pick up was in a dirty shop and they were working on a car within feet of us. Not a good experience.kalee H.
Le client n'a pas laissé de commentaire.Aubrey F.
Mobile check in was difficult to use because I did not have a good WiFi signal to pick up my location at drop off. The next business day, the staff member was able to read the ending mileage on the truck for me and emailed me a receipt with my final charges. I would use this service and location again.Hannah B.
I was switched to this location for the 24/7 pickup service. I had to Uber to this location because it was in the city. The app did not work until I did a setting on the iPhone in the U-Haul app. I figured it out for my self. I called U-Haul and that person me there was a dedicated app for this program which was not true. Tried to call again and got a 25 min wait notice. Took me 45 minutes to checkout the truck. It was raining when i returned it and you have to take pictures. The pre checkin didn't work right. At the end, the light in the cargo area came on and I couldn't get it off. I won't use this process again.Jerry B.
Over charged me for the trailer and couldn't get my money refundedDavid E.
Le client n'a pas laissé de commentaire.Kelley B.
Le client n'a pas laissé de commentaire.Angelic B.
The rental location (Wagner's) was scheduled to be open at 10am, which was when I was supposed to pick up the truck. The owner did not show up until about 10:20. That's poor customer service if you ask me! If I were to do another rental from Wagner's, it would be done totally online.John R.
The automated return process was unresponsive to my odometer picture, and required employee intervention after 15+ failed picture submittal attempts. So perhaps a bit more work on the mobile features/process should be considered. Overall not terrible though, but room for improvement. Merci!Edward D.
Wow drop off was so good you all do a great jobDouglas W.
Le client n'a pas laissé de commentaire.Kyle U.
Nothing! It was easy and smooth sailing. The guy was very professional and knowledgeable.Janice J.
Get better customer service people who can actually do their job. We called because we were having issues returning our rental truck and the woman we talked did nothing to help us and we had to keep repeating why we called. We got fed up and asked for a supervisor and she refused to switch us to one.Joshwa A.