The automated return process was unresponsive to my odometer picture, and required employee intervention after 15+ failed picture submittal attempts. So perhaps a bit more work on the mobile features/process should be considered. Overall not terrible though, but room for improvement. Merci!Edward D.
Customer Reviews for Wagners
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Wow drop off was so good you all do a great jobDouglas W.
Le client n'a pas laissé de commentaire.Kyle U.
Nothing! It was easy and smooth sailing. The guy was very professional and knowledgeable.Janice J.
Get better customer service people who can actually do their job. We called because we were having issues returning our rental truck and the woman we talked did nothing to help us and we had to keep repeating why we called. We got fed up and asked for a supervisor and she refused to switch us to one.Joshwa A.
Le client n'a pas laissé de commentaire.Forrest B.
The attendant was very much helpful and courteous to us and was very knowledgeable about U-Haul services he was quite helpful in renting the truck ðŸš›Gilbert A.
I had issues with the truck and there was no one at the property at 9am to assist me. The truck was a beast to drive. I have rented 20' trucks from UHaul before and this was the worst in handling, speed, and just driving experience. When I returned the truck, there was a lot of just sketchy people at the repair shop. I will not be renting from this location again.Patrick R.
Owner was helpfulHolly K.
Over chargedMornice C.
Carl did a good job getting me checked in.Craig M.
Le client n'a pas laissé de commentaire.Camille D.
Le client n'a pas laissé de commentaire.Paul B.
I pulled up to this location at 10AM and it looked abandoned. The building was NOT open. Nobody was around, I checked my address and the address was correct. I tried the door and it was locked. I called the number and it went to voice mail and the voice mail was full. I thought this place was out of business. So, I call U-haul thinking I needed to find a new location or to tell me what to do. I waited on the phone for 45 minutes and the phone was answered by the POD people whom, I NEVER requested and I had to wait another 45 minutes. While waiting on the phone Wegners called wondering where the trailer was, I told them I thought they were closed, he said he was down the street. I took it right over and finally someone was there. This was after 12:00 noon. That was a really poor way to do business.ROBERT G.
Everything was fine, but it definitely did not feel like a uhaul pickup site - more so someone's garage. It wasn't clear where to enter or who I should speak to. It was also further away from us than we had planned, and the pickup location changed twice from what I had initially requested - the second time happening an hour before we were supposed to pick it up. But the important thing is: they had our equipment we needed for this big move, and they did the job we needed them to.GRANT C.
Le client n'a pas laissé de commentaire.Margie G.
Le client n'a pas laissé de commentaire.Elden G.
I called in to ask about extending my rental the manager called back yelling at me over the phone. Very unprofessional, I called back they said she was the highest manager. I'll take my buisness elsewhere .Quashanda W.
No return calls back, over charged for damages that already existed. Glad I took pictures before hand, I rate my experience ah negative heck nawAnthony S.
Le client n'a pas laissé de commentaire.Ralph I.
All went very wellCaroline S.
Le client n'a pas laissé de commentaire.Rhonda P.
Don't still people money for gas missing. I did put back the gas at the same level.Mamadou D.
Le client n'a pas laissé de commentaire.Justin A.
He over chargedJOYCE G.
It resembled a vacant business. I almost thought I was at the wrong place. Not very friendly.Kevin S.
Le client n'a pas laissé de commentaire.Nathaneal N.
They were very nice and professional. I would definitely recommend this locationMeridith H.
Le client n'a pas laissé de commentaire.Kori W.
Le client n'a pas laissé de commentaire.David F.
Easy pick up, the rental it self was pricy on delivery. Convenient though !Brandon C.
Le client n'a pas laissé de commentaire.zachary P.
Le client n'a pas laissé de commentaire.Valerie C.
Overall experience was great Wagners is definitely a good place to pickup/dropWill B.
Le client n'a pas laissé de commentaire.jesus B.
Le client n'a pas laissé de commentaire.ROGER S.
Reservations at the Michigan St Indianapolis uhaul site needs to be better.roger S.
The man was late for my pick up time. He did apologize or make note of his tardiness. The building was very dirty and old. It was not well maintained.Aubrey S.
Le client n'a pas laissé de commentaire.michelle L.
Le client n'a pas laissé de commentaire.Stephanie M.
Dispatch sent me an arrival time of 9am to a place that doesn't open until 10am. Then the business owner didn't show up untill almost 10:20am and I didn't get out of there until approximately 10:45am. Owner barely spoke a word, and didn't even apologize for his tartiness. Unexcusable waste of my, and two others, morning...christopher K.
Le client n'a pas laissé de commentaire.amber B.
Le client n'a pas laissé de commentaire.WESLEY C.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.Anthony E.
Le client n'a pas laissé de commentaire.kathryn M.
I dropped the truck off when the location was closed on Sunday evening, but later realized that I had accidentally left my wallet on the dashboard of the rental truck. I called and left a voicemail at the location, and returned to said location on Monday morning, prior to scheduled time of opening. When the owner arrived, I explained my situation, and he immediately opened the key box to retrieve the truck key and got my wallet from the truck for me. I am very appreciative of his kindness in not asking that I wait for him to completely open and check the truck in, as I still had over an hour and half drive to return home to go to work myself.Donna C.
Le client n'a pas laissé de commentaire.Ashley K.
I had to drop off the truck before this location was open, as I had been misinformed about their hours by U-Haul customer service. I knew there would be extra charges for going over the mileage, but I did NOT want this added to the debit card on file. I left a note to this effect, requesting that I receive a phone call so I could take care of the charges when they were open. I never got one. I tried to call multiple times and never reached anyone. Instead, they charged the card on file. I am furious and will never use UHaul again and will never recommend them to anyone.Robert M.
Le client n'a pas laissé de commentaire.Dawn O.
Le client n'a pas laissé de commentaire.Thomas C.
No one was there to receive the dropped off trailer, but we made a phone call to your office to advise that we were dropping the trailer there.GLANT E.
Le client n'a pas laissé de commentaire.Lamina B.
Le client n'a pas laissé de commentaire.Jason L.
Le client n'a pas laissé de commentaire.Karl N.
The best part was being able to pick up the truck later with no hassleCatherine A.
Le client n'a pas laissé de commentaire.Donald B.
the office looked disorganized and dark. Not very welcoming atmosphere, but the person who helped me was nice!Emi M.
The mirrors on the truck I rented are not functional. This rental was a severe hazard to drive,samuel K.
You should match the Budget truck rental price. I had a truck booked, but when I got there, all the trucks was booked. Budget reservation did not check, before booking me. The truck was 60 $cheaper.evans S.
Le client n'a pas laissé de commentaire.nadir U.
Le client n'a pas laissé de commentaire.ANTHONY H.
Le client n'a pas laissé de commentaire.Ken O.
Mo comments at this time.andrea W.
If I have a reservation set for 9:00am then the facility should be open at that time not 30-45 minutes later. This has to be the worse experience I have had using UHaul....Tiffany C.
Le client n'a pas laissé de commentaire.Dustin C.
Le client n'a pas laissé de commentaire.Alyson S.
Le client n'a pas laissé de commentaire.Issa D.
I have several issues. The location was late to open. The owners were incredibly rude to my mother who picked up the UHaul truck. The location also smelled of marijuana. Highly unprofessional and a poor experience.Sean E.
Le client n'a pas laissé de commentaire.Jay S.
evidently the computer system adds insurance without your knowledge. just read your statement before you sign. I did get a refund on that 16+ dollars. Thank you Carl and Ryanken C.
Everything was great. Easy pick up easy drop off.Rochelle P.
Le client n'a pas laissé de commentaire.Beth S.
Le client n'a pas laissé de commentaire.Frank W.
Le client n'a pas laissé de commentaire.Donald S.
When I arrived to pickup the truck that I had rented it was no where to be found on the lot. I contacted the manager through a phone number that was provided by the app as an after hours support I received no call back. After several phone calls to customer service and 2 hours I finally was able to get a truck. I had to drive to another location and pick it up. I am not one to complain much but I truly do not understand a lack of service to this degree. If I am unable to get this rectified I will not be using U-Haul services ever again in the future.Richard A.
Le client n'a pas laissé de commentaire.Nicole F.
Place closed early. This location didn't have the supplies that I preordered.ALONZA S.
Carl was helpful and to the pointSteven W.
Le client n'a pas laissé de commentaire.Rodney S.
Le client n'a pas laissé de commentaire.Jonathan K.
Le client n'a pas laissé de commentaire.DONALD D.
Le client n'a pas laissé de commentaire.Girma A.
Carl was so helpful & we have already recommended Carl at this location to friends!mark K.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Tasha J.
Le client n'a pas laissé de commentaire.herny S.
Le client n'a pas laissé de commentaire.Anthony R.
Le client n'a pas laissé de commentaire.Evan C.
Le client n'a pas laissé de commentaire.Gregg W.
My only issue was when I brought the trailer back to U-Haul at about 2:30 pm. The business was closed, no one was there, and I STILL don't know if they got me checked back in. Their store hours were posted as being 5:00 pm, so how do customers manage to ensure that their paperwork is finished out if nobody is there? A bad ending to a good rental experience.Greg B.
I did not choose this place I showed one closer to my move in place so I had to go 30 minutes further than I wanted.Thomas I.
Great service. Easy rental and return.CURTISS W.
Le client n'a pas laissé de commentaire.Jessica G.
Le client n'a pas laissé de commentaire.Jeff R.
Le client n'a pas laissé de commentaire.KINYA H.
Le client n'a pas laissé de commentaire.Tony M.
Le client n'a pas laissé de commentaire.Matt G.
I rented a truck plus a dolly to help move my heavy items especially since my boyfriend and I both are disabled. Just to get home and find out I paid for a dolly and their was no dolly in my truck. Came back to the uhaul location before the posted closing time to get a dolly just to find out they was close early for whateve reason. So two disabled people trying to move heavy furniture to a second floor apartment was very difficult and extremely painful. And all the uhaul location offered me for my inconvenience was 1,00 $ craft for the rental of the dolly. No apologies he simply said " well I now know were my dolly is, it's on its way to Florida." He had placed my dolly inside of another truck.Brittany P.