Customer Reviews for Walkers Auto
(U-Haul Neighborhood Dealer)

1 456 évaluations

2161 India Hook Rd   Rock Hill, SC 29732
(S Of Hwy 161)

(803) 324-8789

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h am à 11h am
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/16/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(803) 324-8789

2161 India Hook Rd
Rock Hill, SC 29732
(S Of Hwy 161)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h am à 11h am
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/16/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff was easy to work with, they assisted with a last minute change in my pickup person. The parking lot was adequate and accessible for returning the truck. After-hours drop-off worked well.

MISTY W. 
Évaluation :
5

Always very helpful.

Chris L. 
Évaluation :
5

Very satisfied

dale B. 
Évaluation :
5

No improvement needed. I've rented twice from this location and it has always been pleasant, fast and easy.

Denise B. 
Évaluation :
1

I didn't get my blankets I paid for nor the dolly! I would like a refund and found this location to be very poorly ran. I was NOT impressed. Worst U-Haul experience.

Roberta W. 
Évaluation :
1

Walker auto closed early on 8/5/22. An area manager was in the parking lot helping customers. I didn't want to leave my car at that location so I got the key, took my car back home and had a friend take me to get the truck at 7 pm. After picking up the truck I noticed a light on the dash read “engine hot” and “engine overheating.” I stop at a service station and called roadside assistance. I told them I was going to drive the truck to my home. The mechanic was at my house within an hour. He said the truck was not drivable and needed to be towed. The tow company showed up within 2 hours and took the truck. Roadside assistance was extremely helpful getting that junk truck out of my driveway on Friday night and again on Saturday morning getting me another truck. The only other U-Haul location I have dealt with is your location on Sharon Road West in Charlotte NC. Douglas, at that location, was great Saturday morning when I showed up around 7:30 am to pickup a truck. It took some time to get the truck but Douglas was very patient AND pleasant during the process. I hope his day got better! I'll definitely use U-Haul at Sharon Road W for future rentals. I WILL NEVER EVER USE NOR REFER WALKER AUTO FOR TRUCK RENTAL!!! I'll probably never use another “mom and pop” U-Haul location. This experience was very stressful and a little scary. I'm just glad I saw the problem right after picking up the truck and close to home, not 50 miles up the interstate stranded on the side of the road by myself!!!

sheila L. 
Évaluation :
3

The Rock Hill location had one person assisting customers, with 4 people waiting in line. At that particular time, the lobby was closed even though the hours posted were from 8am - 4pm. Once my turn came, the guy that helped me was expeditious.

RYAN R. 
Évaluation :
3

At 3:00 on a Thursday there was no one there to check in the return . So we had to do it on our phone, which is difficult because they time you out too quickly .so you have to keep repeating it .

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly Y. 
Évaluation :
5

Location Management was helpful.

Char A. 
Évaluation :
1

Rear door in 15 foot truck got stuck open, truck was unusable for 4 hours with 24 hour rental in the middle of packing. Service call placed, tech arrived without required supplies to fix issues which resulted with him cutting cables making opened door extremely unsafe and difficult to slide open. Truck wouldn't turn over when attempting to start. Horrendous rental experience.

Miguel O. 
Évaluation :
5

Owner was very friendly.

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela F. 
Évaluation :
5

Super polte, professional and helpful

Randall B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valarie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam R. 
Évaluation :
4

Simple process. Very smooth. Well done.

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Thank you for all your help and patience!

Janice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

The folks in North Carolina went out of there way to find us a truck & trailer. Scale one to ten < 10 Plus >

DANIEL M. 
Évaluation :
1

Everything was running smooth until, one of the associates didn't realize they placed a hatch on my truck. Charged my card the next day for it, with out my authorization . I did not book over the phone with that location. I booked online, so how can they charge my card.

Malajia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
5

money was taken of my card which was different from the number they told me they would removed. I would like to be reimbursed the money that I am due. I should not have to pay more than the number they gave me with no explanation as too why.

Brooklyn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tkeya S. 
Évaluation :
5

The online process was easy, pick up and drop off was just as good.

Denise B. 
Évaluation :
5

Location closed dropped off

Norman W. 
Évaluation :
3

I thought the truck would come with a ramp but it didnt so make sure you ask for a ramp if you need it.

Matthew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
2

Don't make it so difficult to pick the truck up after hours. The website kept kicking me out and my truck was over an hour late being picked up because none of the customer service workers could help me

Kelsey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Y. 
Évaluation :
5

S.O.

Hollis A. 
Évaluation :
3

The check engine light was on to check fuel cap.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leland R. 
Évaluation :
5

The process was smooth and simple.

Cassie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanya S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maxwell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan M. 
Évaluation :
5

The place had half a dozen trucks of the same size, all looking very nice and new, and I got one that looked like it was cobbled together from UHaul parts from a landfill. Get rid of that truck and don't give customers your worst vehicle.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sumter M. 
Évaluation :
5

There was trash left in the truck I rented and a dolly that I did not request. Make sure trash is removed and inside of Truck is wiped down

Angela L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Better explain pricing. Our price was calculated and we were given a total online when we reserved it. When we went to pick up the truck, our $80 rental required $200 cash deposit or a $125 card hold. None of that was listed prior.

Matthew Z. 
Évaluation :
4

The location and equipment were fine; however, I was overcharged by $36,78 and am awaiting a refund. My receipt is correct, but what was deducted from my account is not the same.

Crystal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert W. 
Évaluation :
5

You are doing a Great Job

Destiny W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raisel S. 
Évaluation :
5

Gentleman that served me was very fun knowledgeable!

Terry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
1

The location was fine. It's uhaul as a company. They have third party movers on their website but they don't make sure the customers are taken care of. My movers were two hours late and I called 1800-uhaul they don't care about their customers and charged me to extend my time because of the movers. I would go with another company or never book online. Uhaul charged me $80 because I changed my date. I changed the date early enough for it to be reserved again. I usually don't complain but this was a bad move. The moving company owner never answers his phone. A time had been confirmed and that time went by I texted the number that had texted me to see how much longer it would be, no answer. I waited and called again someone answered you could hear people in the background sound like it was a gathering. They hung up and call right back and said their truck was broke down. Owner said they were still stuck in traffic. Book with caution

Monica O. 
Évaluation :
5

The issue was not with the Location but with U-Haul itself! I specifically requested a 2-day rental and was told it was only for Friday April 1st 2022. I even said to the UHaul Representative that I needed the truck for 2 days and he confirmed it was for 2 days. I had to do all my moving in a 10ft truck in one day due to UHaul's Screw Up!

Charles L. 
Évaluation :
1

STAY AWAY FROM THIS LOCATION FOR MANY REASONS! THE EQUIPMENT WAS NOT READY AT MY RESERVATION ( CHECK-IN ) TIME. THE OWNER, MR. WALKER REFUSED TO TAKE ANY ACCOUNTABILITY FOR SIMPLE RESPECTFUL QUESTIONS CONCERNING THE CONDITION OF HIS EQUIPMENT, AND LITERALLY WENT OUT HIS WAY TO BE RUDE AND UNPROFESSIONAL. IT WAS SO UNCALLED FOR. IN FACT, IT WAS SO UNCALLED FOR THAT I THOUGHT I WAS THE ODD ONE AND LOOKED UP GOOGLE REVIEWS AFTER MY UNPLEASANT ENCOUNTER TO SEE THAT SEVERAL OTHERS HAVE HAD VERY SIMILAR EXPERIENCES. I WILL DEFINIELY NOT GIVE BUSINESS TO THAT LOCATION AGAIN. U-HAUL, IF YOU'RE LISTENING, MR. WALKER AT INDIA HOOK RD. GIVES YOU A VERY BAD NAME AND SEVERELY TARNISHES YOUR REPUTATION. I HAVE NEVER SEEN AN OWNER OF ANY BUSINESS SHOW ABSOLUTELY NO ACCOUNTABILITY LIKE HE DID AND BE AS RUDE AS HE WAS TO ME; ESPECIALLY BY MY ASKING SIMPLE RESPECTFUL QUESTIONS.

Billy J. 
Évaluation :
5

Quick and easy to deal with

Michael L. 
Évaluation :
3

The truck smelt just like someone had smoked a pack of cigarettes and the gas wasn't where they stared on the paper work

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
1

I was over charged for mileage and gas. Never again will I rent from uhaul again!!!!

Marie C. 
Évaluation :
1

I was CHEATED OUT OF MY MONEY! I am so pissed.

TA'TANISH C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
3

Truck was dirty inside the cab and cargo bay, and there was damage to every side of the truck.

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daisy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Itayi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Wonderful customer service at this location

Margaret V. 
Évaluation :
5

The website for the overnight return did not work well. Thankfully, your employee showed up as I was on the phone with customer service and took my key. Thank you for you help

DANIEL P. 
Évaluation :
5

Everything associated with the rental went smoothly! Thank you again!

Richard W. 
Évaluation :
5

GREAT SERVICE!!!

LAMONT M. 
Évaluation :
5

Nothings else you can do every thing was perfect

HERBERT M. 
Évaluation :
5

Problems with U-Haul web site. Took over 1 hour to get rental completed. When I went to have my hook up inspected I waited another 10 minutes but the store was still having difficulties serving customers so I left. Time was eating, I was already one hour behind. Very disappointed.

STEVEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
1

I brought the truck back at 4 pm on Tuesday, February 22. The office was closed and there were no signs for parking the return truck. The instructions on the drop box showed a website to use to return the truck. I did great until it asked me to take a picture of the odometer and the amount of gas at return. The site would not let me add the picture so I put the key in the drop box and the contract which I showed the gas at return. Why was this office closed at 4 pm? Needs to be opened until at least 5 pm. Give this location to anyone except this person.

Sarah S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christel L. 
Évaluation :
1

The two women working at this location were incredibly rude and packed customer service. I almost left because they were so rude when I first walked in and they chased me down in the parking lot to try to keep my business. If I had any other options I would have gone somewhere else.

Lena P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS B. 
Évaluation :
5

Drop was fast and conveinant

Maurice D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell A. 
Évaluation :
1

Took out too much money when i didn't go over $100 miles the lady on the phone gave me an estimate

Robert C. 
Évaluation :
1

owner/manager is extremely rude, and unprofessional. change the personnel at that location.

Emad A. 
Évaluation :
1

Uhaul screwed me on this rental. I'll never use uhaul again!!!!

JENNIFER H. 
Évaluation :
3

Some if the rental blankets had dried mud on them. When making reservations we requested a hand truck. When we arrived we were informed they had none

Clark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christin G. 
Évaluation :
3

Larger inventory of furniture dollies

Haynes P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R. 
Non les évaluations ont été soumises pour cet établissement.

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