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KRISTINE B
Customer Reviews for Walkers Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly helpful staff with all the information given to make sure everything went smoothly 👍
Max HWonderful experience - renting the van again this weekend!!
Maggi Rquick, easy and reliable !! Thank you
SALLY MMy experience was excellent!
MARK WThe vehicle broke down and the experience dealing with that - from getting it towed until present (STILL dealing with it 5 days later!) could not be worse!!!!
Malachi JThank you so much
Jesus GFriendly welcoming staff
mark sWalkers Auto was truly wonderful! The lady who checked us in and got us set up was super nice and helpful. She even saved me a few bucks by telling me I could return the trailer so a different location that wasn't much farther away. Will definitely recommend to anyone in the area who will be moving soon.
Gabriella dThis is my 4th time utilizing the services of Walker's for my UHaul needs. Every experience has been exceptional. The vehicles were great. I used the van twice, a 26' and a 20' Would use again if needed. I do recommend them!
Helen BI was quoted one price and charged more
Rick EFirst. Our pick up location was changed from 9 miles away to a store 15 miles away. This is relevant in my third point. Secondly, the ramp on the truck literally came off. I had to contact u-haul roadside assistance to fix, which cut into our movers time by 2 hours. Third, the drop off for the truck was changed to 20 miles away from my destination. This wasn't an issue until I was told I went over my allotted mileage by 8 miles and got charged for it.
Patrick TThe check in app is not great, if you click on one of the links and try to go back it erases everything you had already done. Such as when returning the U-Haul I had to take the pictures twice because it erased everything for no reason
Luciana MThe vehicle reeked of weed. Air fresheners and order eliminators would have made the experience much better
Wayne NThis was a remote drop-off, so not much I can say. But the lot was well kept, organized, well light and in a safe location.
Lindsey WLooking at the mileage and paying attention.
Keely DReceived a voicemail upon pick up of the vehicle offering assistance and directions. Very friendly. We dropped off after the location closed, so no direct interaction inside the shop.
Stacey EEverything went great for a last second move on THANKSGIVING day. Ended up having to extend my truck rental to keep it until the following day since we ended up needing to get a storage unit from U-Haul which also went amazing very helpful people and we ended up getting the first month of storage free with a promo for renting a truck. So overall probably one the easier moving experiences I have had
PAMELA IThe app took 20 minutes to return the vehicle. Way too many steps
Andrew PNo complaints we need more Businesses like this such a great Christian Business
Sumpter MSend discounts out to repeated customers and to the same customers for sending referrals. You could allow free use of a hand truck for repeated customers
Paula TNeeds to have an additiional support person
Sharon RVery nice experience
Helen BIt was a great experience!! Very nice man helped us.
LORI AMy only frustration is with U-Haul, not this location. U-Haul assigned me a truck at a different location but sent me a confirmation for this location. Frustrating for both me and location owner. He had to give me a larger truck to prevent me from leaving.
Stanley Sit was great - very friendly and helpful
Kelly MGuy was friendly and process was easy.
Matthew PThere was a discrepancy in what I was told for mileage costs and how it was actually billed.
Tim SThe parking lot is too small and where my vehicle was located, it took about 20-25 minutes to maneuver out of the parking lot to avoid damaging our unit and other surrounding units
Lamillie JWifi signal was weak making uploading info and pics slow and even buffering so much it couldn’t complete.
BRADFORD SAlisha (sp?) was accommodating and friendly. I have rented from this location previously. It is quick and convenient.
Carter KExcellent location. Easy to get into. Super friendly representative!
Christopher PEasy process. Everyone was friendly to work with
James HThe location is only open until 3pm. We arrived at 3:05 so there was nobody there to assist with unhooking the cargo trailer. We we unable to get the trailer unhooked and were getting ready to just pull the pin on the trailer hitch so we could leave it with the trailer. Two guys pulled up in a UHail truck and helped us get the trailer unhitched. Thank goodness for them!
Robert YI am being charged a late fee when I didn't bring the truck back late
Raven MVery easy to deal with .
william lAlways a pleasure to work with. No need to change.
wayne wThe van broke down. No good look.
AINGA TExcellent service à la clientèle.
David SPractically new van. Good personal service.
Harry GWas charged for items I did not order or receive. Will be calling corporate.
Jordan WHi, the service was excellent, it was clean and smell fresh , and in good condition, to me it was three person in the front we had was to put an extra seat between the seats ,so I could recommend that , thank you for your service
Ronald WWiper blades were shot. Driving in the rain was not good. Tire pressure was low. Does anyone actually look at the maintenance on these trucks?
Todd YGreat service, location needed TLC
Linda Bthey were courteous , explained the rental completely , provided service above expectations !!!
jody mThe only downside that I had with this location U-Haul was the parking lot. It was not well maintained and the entrance to get to the location was steep. I would have preferred a flat surface lot to make it easier to move the trucks.
Wesley AWhen I dropped off all my equipment a day early the guy never put them in the system then charged me for extra days and when I called basically told me he was to busy with paying customers to deal with me right then. He did eventually refund part of my money but now another guy is calling me asking when I'm going to drop off the trailer I rented so he clearly never fixed it fully.
Terry F