Évaluations des clients Waltons Auto Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Waltons Auto Service

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Andy P. le

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Le client n'a pas laissé de commentaire.

Annette D. le

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Very friendly and helpful employees.

Deborah D. le

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I will NOT use UHaul again nor recommend it to another person. However, that decision is NOT DUE TO THE PEOPLE WHO WORK AT THIS LOCATION. They couldn't have been more helpful! My decision is based on the UHaul corporation. I ordered a 20 foot truck a month ahead of time. There was a truck at this location several days before I was to pick it up. However, the corporate office decided to transfer it to someone else. They did offer a 15 foot truck with a trailer attached. The trailer was free but cost an additional amount for protection. With some phone calls I was able to get this eliminated. The people I spoke to acted as if it was no big deal that I was inconvenienced. When we went to load, we couldn't unhook the trailer. The people at this location were not open so I tried to talk to someone at the UHaul corporation. I was continually put on hold while she attempted to figure out directions to give me. I finally hung up because I didn't have the time to waste since we had a limited time to load. We had to load with the trailer attached, therefore, we were unable to use the ramp. My entertainment center got ruined trying to lift it into the truck. I want to say that the people at Walton's tried speaking to the corporate office prior to my arrival but nobody listened to them either.

Daniel G. le

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Le client n'a pas laissé de commentaire.

Randy G. le

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April was great

steven S. le

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It was a drop box with no persons available

Doedi H. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Le client n'a pas laissé de commentaire.

Arsen M. le

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Le client n'a pas laissé de commentaire.

Wendy T. le

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Le client n'a pas laissé de commentaire.

William W. le

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Friendly, but under-stocked, only 7 moving blankets. Also, original "reserved" pickup location Canton called day prior of pickup at 3:30pm and said they wouldn't have truck, drove 20 miles out of the way to diff location. $50 spiff was nice but super inconvenient. Lastly, Massena (where I was) has a uhaul location but isn't open on Saturday or Sunday...really?

Scott T. le

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Le client n'a pas laissé de commentaire.

Barbara W. le

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Everyone was very friendly and helpful , I will go to Walton's again whenever I need to rent a u-haul . Very pleased !!

Deborah D. le

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Not sure if this size truck was supposed to have air conditioning but, if so, it did not work. It made the drive uncomfortable. While there were no specific issues with how the truck ran, the truck appears to be getting old and well used. The engine made a lot of noise. The personnel who work here are friendly and helpful.

Jon R. le

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Previous experience with Walton's was also excellent.

STEPHANIE C. le

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Le client n'a pas laissé de commentaire.

James E. le

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This location was very helpful. I made my original reservation 2 months in advane to pick up at Canton, NY location. I received call 2 days prior to pick up telling me they did not have the equipment available and I would have to drive 40 minutes to Governeur. Was told I didn't have a "reservation" rather a "request" for equipment. Your website specifically says "Start a reservation". Very disappointed with Uhaul and will look at different vendors in the future.

Michael R. le

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Le client n'a pas laissé de commentaire.

Yvonne I. le

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Le client n'a pas laissé de commentaire.

Suzanne B. le

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Attention to detail is missing. Drop off location chosen was different than paperwork. Had to call and change at destination. Though not set at this location, price to use trailer was over $900 for 5X12 trailer because it was one way from Northern NY!!! If I was going from NC to NY, it would have been just over $200. Disgusting that I have to pay for Uhaul inability to retrieve their own equipment!

Christine C. le

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This was only my drop off location so no one was even there when I dropped my truck off. I took pictures of my truck and my odometer and gas meter. The following month $293.04 was charged to my credit card without my consent or knowledge from this location. When I called corporate to complain they were not at all apologetic nor did they offer to refund my card. I tried calling this locations phone number and their voicemail box is full so customers can’t even call to complain.

Justin J. le

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Le client n'a pas laissé de commentaire.

scott G. le

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Le client n'a pas laissé de commentaire.

paul F. le

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Le client n'a pas laissé de commentaire.

billiejo C. le

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I only went no more than 78 miles and the lady tried to tell me i went 95 miles and charged me 35 dollars more ontop of the 166 i had to pay even though I was told it would be 88 dollars for my uhaul and then whate er my mileage was, i eneded up being charged 200.00 and when i tried to ask the lady to double check the mileage she tried to convince me that i did go the 95 miles, the truck sat the whole time but the day i drove it to my new place witch wasnt 95 miles away, im very unhappy with the service and how i wasn't treated like a valued customer

wendy O. le

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Very helpful and friendly service

Peggy P. le

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This was the only location to drop off however it was convenient to storage unit. Issue with finding a storage unit after being assigned one that already had locks on them.

alice R. le

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Le client n'a pas laissé de commentaire.

Denise B. le

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Showed up to location of truck the lady had location of new home wrong , a complete diff town said that's what we entered online when ordering truck.... We didn't order truck online we called location directly.... Truck had several inches of snow and ice on windshield (location shld have had it cleaned off ready for use) it wasn't started to warm up.... Not impressed with this location and will not use them again very disappointed

Terry F. le

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Le client n'a pas laissé de commentaire.

STELLA P. le

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Le client n'a pas laissé de commentaire.

tacora M. le

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No response. Not coming back.

Donald P. le

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Le client n'a pas laissé de commentaire.

Ron R. le

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Le client n'a pas laissé de commentaire.

bruce L. le

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Le client n'a pas laissé de commentaire.

Derrick C. le

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Le client n'a pas laissé de commentaire.

SHERI A. le

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I had to flee in the middle of the night to go over 800 miles to get away from a abusive husband and what I was charged was horrific and out of the 75 deposit, I’m only getting 60 back? Really I am a disabled vet and almost 900 dollars I paid killed me!

Jane M. le

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Le client n'a pas laissé de commentaire.

Frank S. le

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Everything went smoothly. No issues.

Bill T. le

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Please make sure a reserved U-Haul s available as reserved. It would be a great deal less stressful! Walton’s did all they could to find a vehicle for us.

Dorothy W. le

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The trailers that I used need to have jacks on them. Being a an elderly woman I had a hard time getting the trailer hooked back up, very heavy and bulky

Jessica S. le

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I paid for a u-haul and there was no straps or dolly or moving pad with the u-haul like they r sappose to be included so I had to rent them separate else where. I will call the district office to speak with someone because I had the uhaul for 30 hours and it took way longer to move than should have because the proper tools were not in the U-haul. Thanks and have Wondersul day

William C. le

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Very professional at ealtons auto service. Went above and beyond to meet our needs, stayed in communication and followed through on having equipment ready!

Daniel C. le

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Le client n'a pas laissé de commentaire.

Sheila W. le

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all good here, April understands the need to keep reservered equipment at the desired location and NOT to rent it to walk ins if there is a reservation for the equipment!!

Denise L. le

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Friendly, knowledgeable staff!

Daniel K. le

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I think having trailer hitches on the trailers would be extremely helpful

Rebecca T. le

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Le client n'a pas laissé de commentaire.

paul F. le

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Le client n'a pas laissé de commentaire.

Holli T. le

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Paid for 90 miles only drove 50 and was not reiembursed . Also charged 10 for a dolly which was labeled only 7 on it...

Frank A. le

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Le client n'a pas laissé de commentaire.

James S. le

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I was very satisfied. Thanks.

Jane M. le

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It is what it is

Jordan D. le

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Le client n'a pas laissé de commentaire.

SARAH N. le

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It wasn't clear which door we should use, the staff didn't know how to process our reservation, and we were just handed the keys and told "the truck is out there" with a vague point out to the parking lot. To be fair, we didn't plan on picking our truck up at this location. But the truck we reserved in Evans Mills suddenly wasn't available and we were told to come here. I will not support Uhaul until the reservation system actually works. In the same breath, we were told "your truck couldn't be held in case another family needed it" and "we'll hold your truck in Gouverneur." Either you can hold vehicles or you can't. I don't make a reservation at a hotel only to be told "sorry, someone else needed your room, so here is a cot and you can go sleep in a closet." There is enough craziness happening during a move. I don't need Uhaul adding to it.

Nate P. le

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Le client n'a pas laissé de commentaire.

Brett L. le

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Friendly and helpful. Just a quick dropoff however.

Kathy R. le

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Le client n'a pas laissé de commentaire.

Marlene M. le

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Le client n'a pas laissé de commentaire.

gresford S. le

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Ver good service. Quite considerate. Tgank you for your service.

Elizabeth S. le

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I think my experience was excellent April and Rick were both extremely helpful.

david C. le

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Le client n'a pas laissé de commentaire.

Steven M. le

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I found the equipment in excellent condition, but i find $67.00 for a two hour use a bit high.

Erik T. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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If it wasn't for Ms. April, I think I would have gone with a different rental company. The way uhaul setup blows, the trailers suck, and let's not get started on how I had to drive a total of 80 miles, out of my own pocket just to pick my rentals up because instead of being able to drive 10 miles down the road where I wanted to go, my truck was 40 miles from home, and the trailer was an extra 30 miles! Don't book online, call April she will do the best she can to make things right where uhaul will fail you. Budget gives you unlimited miles at least. The truck gets 9 miles to the gallon loaded, 10mpg empty.

Jason J. le

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Le client n'a pas laissé de commentaire.

Lori G. le

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Le client n'a pas laissé de commentaire.

MICHELLE Z. le

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We did have some struggles with equipment. We got the truck at Waltons but had to drive to Canton to get the equipment. When we got there, the gentleman (who was lovely!) didn't know what we were talking about so we had to pay again, in cash, for the equipment. I did speak to Amy at the scheduling office a few times and she was very helpful!

CHRISTIAN E. le

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Le client n'a pas laissé de commentaire.

Donald M. le

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Read comments above.

DONALD L. le

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I had to take ten minutes to sweep out the debris left by the previous user brought this to the attention of the staff who seemed unconcerned

Juan H. le

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Le client n'a pas laissé de commentaire.

Patrick C. le

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Both the box and the cab of the truck had a lot of dirt in them. I had to clean it when I dropped it off, so it would have been nice if it was clean when I got it. The people at Waltons were very nice and friendly.

David B. le

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Le client n'a pas laissé de commentaire.

DAVID B. le

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Le client n'a pas laissé de commentaire.

Larry D. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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Le client n'a pas laissé de commentaire.

Loretta B. le

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Nothing, the ladies in the office were professional , helpful and very friendly.

Brian B. le

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Le client n'a pas laissé de commentaire.

BRIAN H. le

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Le client n'a pas laissé de commentaire.

Tammey P. le

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there was some hay and a smell of livestock in the trailor. It did not affect our belongings however, meaning the smell did not cling to out items.

Scott Z. le

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Great customer service from Walton's!!!

Charles S. le

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Le client n'a pas laissé de commentaire.

Shawn K F. le

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Uhaul should update the on line portion so that the web site reflects what equipment is actually available at the locations.I requested a 20 ft truck ,and ended up with a 15 ft which means more trips and more milage.If Uhaul can't provide the truck promised there should be some form of credit to the customer,like a break on the milage or the rental price.

Richard B. le

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In my opinion, this is the best Uhaul location in Gouverneur, NY.

Bill M. le

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Le client n'a pas laissé de commentaire.

pamela S. le

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There was no one here when I dropped the truck off as they were closed on Sunday, but the location was very convenient.

Dennis R. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Le client n'a pas laissé de commentaire.

kevin A. le

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slow and not helpful

shawn H. le

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Tags on trailer were mutilated. I was stopped by State Trooper and given a warning for it.

jacob E. le

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Le client n'a pas laissé de commentaire.

doug P. le

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Le client n'a pas laissé de commentaire.

KIMBERLY T. le

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The staff was knowledgeable, helpful & so friendly. I would never use any other U-Haul! They really worked within my budget & I got exactly what I needed without paying an arm & a leg! SO IMPRESSED!!!!!!!

Mark M. le

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Le client n'a pas laissé de commentaire.

KATHRYN G. le

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Le client n'a pas laissé de commentaire.

BRITTANY W. le

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Le client n'a pas laissé de commentaire.

Gary E. le

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Very helpful in meeting my needs. Equipment was ready when I requested it.

James K. le

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April the woman that helped me went OUT of her way to help after going to the Flea Market location where NO one knew how to do the paperwork. I asked the previous day about renting it he was not there the next day April was great at getting me the rental She was fabulous went out of her way even took me back to get my car give her a raise

LISA M. le

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Make sure the rental locations have enough X stickers to mark damaged spots as the trailer was previously damaged before I picked it up and the garage couldn't provide stickers since they were out of them