Le client n'a pas laissé de commentaire.
Breon S.
Customer Reviews for Ward Trucking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Movers through U-Haul did not show. 15 min before scheduled move through Littles Moving got a call the engine stopped and movers were not coming. Made 3 calls. There was no effort to come a little later or find another crew. Second crew through moving help.com also did not respond and I as unavailable by phone. We had to move outselves and my husband is senior citizen with bad back. Bad experience with movers.
Gregory G.The staff was extremely helpful. Went above and beyond my expectations. It was after hours and stayed online with me until all my log in issues weee resolved. Highly recommend this location.
Kevin C.Didn't get my dolly
Alyssa S.Check the brakes and change the windshield wipers.
Tarence V.We had a horrible experience with the truck the first night checking it out. The truck we wanted there was a bunch of them but none that we could rent. After 3 hours we finally got a truck that was too big. Only to find out it was to late to do what we rented the truck for which lead to having to rent it for another day. When we returned the truck we requested a phone call in regards to the rates and was supposed to receive a call back in 3 days. On top of that we were charged the wrong amount. The mileage doesn't seem right. I spoke to someone on the phone and recieved an email in regards to our complaint and the email said we are just screwed. So how would you feel about that? I can't think of any of that, that would make someone feel good about the company they are requesting services from. None of it was easy, the truck was too big that's why we wanted the smaller one. I don't care what my need is if Im moving across the USA or what happens in the future. I will never use uhaul again or refer uhaul to anyone. I don't know what else to say.
Sally D.To the executives that run Uhaul, Please make it more convenient for customers moving within the same city to drop of rental trucks near a close location to their new address. When I was told by your online chat representative that I had to return to my original location near my old address after moving all day! What a joke and a complete inconvenience. I should have been able to return my rental to the nearest location 3,2 miles away. Never again!
Mia B.Customer service was amazing!
Dwight W.Have someone there
Melody H.The people were very friendly and accommodating. I just didn't like that they had to put fluids in it when I got there. The truck was very strong because of that
Takelyn C.Was not where I was originally supposed to pick up my U-Haul, but all went well there
Kimberly D.The Ward Trucking location was fine. We were originally supposed to pick up at the Layfayette Road location and no staff was there to assist us. Our move was delayed an hour.
Erik R.Had issues with website when returning the vehicle. I already put the keys in the drop box before the website worked and required me to take pictures of odometer and interior of cab.
Ryan M.Yeah trying to tell me I went $343 miles and not one time did I go out of the city of Indianapolis Indiana I went from the west side to the east side to the east side to the west side that's not $343 mi so I would never recommend this company again to anybody or myself
Portica C.Equipment was clean BUT - it has an exhaust leak, windshield wipers need replaced and the A/C only worked when the truck was driven over 40mph. Everything verified by attendant when dropping off the truck. The employees were great.
Beth S.Good customer service from Jessica great job
Kimsey H.It was realistic to my expectations
Terry B.Worker was alone n he was slammed Needed more help n truck was nasty
Alice J.Inform the consumer that certain rental equipment is not in the store and has to be ordered on line and the wait time is 2 weeks. I think you guys need to come up with a better system and faster method for the deposit refund
CELESTE S.Did not feel safe
Thomas H.Excellent
Mang S.Nothing. They made dropoff very easy.
Ted M.it was so easy i pulled in to the lot and handed them the keys
Harry H.The rental guy was both friendly and helpful!
Frank S.Team was helpful and friendly. Truck was there and ready to go, as promised.
Christopher P.Transport the truck to the nearest location to pickup.
ryan E.I had a scheduled a trailer pickup on the other side of Indianapolis a week in advance and after waiting 45 minutes for a single customer ahead of me, I discovered despite the confirmation email, my trailer was not here and I had to drive to the other side of town during rush hour. I also would not be able to return the trailer to the original scheduled pickup location which is the real kicker and when calling to see how I could avoid this happening to me yet another time, they said there's no way to prevent U-Haul from not having your equipment, even if I call ahead. The only thing u haul has going for it is that there are not many other rental companies to choose from our else I would not do business again.
Matthew L.There was no gas cap …and the return application kicked me out twice. Other than that all was good.
David B.Find people who knows what they are doing and upgrade your vehicles.
Elisia M.Very easy to find and easy drop off.
melissa M.I was over charged for the gas tank and it wasn't even at what I put it at it was lower so I feel like I should get my refund
Nylaja V.The battery on our 26 footer died on us mid move.
Jack M.Merci.
Derryl M.I dropped off after hours
Cherle E.Rien
joy T.Improve indoor office to appear more professional
Cole E.Drop truck, didn't interact any somebody
Juan G.I dropped off at this location, but I'd like to review 1430 N Illinois St, Indianapolis, IN. I was supposed to drop off here. After I arrived I was told I had to take it elsewhere. I was told multiple text and emails had been sent, but none had. I took the truck to 1745 Dr Martin Luther King Jr St. and dropped it off. After that I got the email relocating my drop off with instructions how, but I couldn't get the keys back to drop it off the way I was supposed to. I think the other person relocated my drop off just so she wouldn't have to deal with it.
Dakota S.Just what I needed and have grown accustomed to. Merci
BARRY W.Better parking and signage
KEVIN B.Rien
Lawrence A.The rep did not take a thorough look at the truck like our contract stated and just took the keys and said we could go.
HERMAN M.The woman in charge was very friendly and helpful!
Natasha A.Entry door signage would be a great addition for new customers.
Jorge A.Excellent service à la clientèle
Walter S.