I had to contact customer service because my 24/7 reservation would not allow me to check in to take the truck. Once the customer service agent reset the reservation, the system worked great.
Jesse B.
Customer Reviews for Ward Trucking
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The location was muddy gravel and poorly lit. The truck was decent, but the sun visor was broken and the suspension made the mirrors rattle so bad that at one point I couldn't even tell there was an ambulance behind me.
BRIAN G.Did not even come out and look at the truck on return. Did not check mileage. Did not check for cleanliness or damage. There was none, but most other places at least look at truck on return.
PHILLIP A.I received a call at 7:57 am on 11/6/21, ! hr before I was to puck up truck, to go to this location instead of the Lafayette rd previously set. I want to get an adjustment on bill for having to go to further location, costing me more miles than plan at 99 cents per mile. I feel I paid more than I should have due to location. I will contact corporate.
TERRIS L.Make sure you check the fuel matches the contract. Note any damages prior to leaving. Although the nice manager at the Washington blvd Fort Wayne store worked it out with me. You may not be so lucky.
DANIEL S.I enjoyed seeing the shop where I picked my truck up. I was greeted with a big smile. Thanks for the great experience.
MITCHELL K.Good customer service 😎
James F.The folks at Ward Trucking were very helpful and accommodating, they were friendly and respectful. I was unsure how this experience was going to go when I reserved the truck but I have nothing but good things to say. Very pleasant experience. Would definitely use them again if I needed a truck in Indianapolis.
LAWRENCE ORWID P.Keep up the good work
JOSEPH W.Have clear signs where to walk in to get service and have representatives use clear communication, keeping in mind this could be the customer's first time renting from Uhaul.
ASHLEY L.My truck mirror fell off while the truck was sitting. I didn't hit nothing, nothing hit me. U-Haul brushed it off as a accident. Terrible and dangerous. I paid the full bill, bit I will never rent them again.
Derrick H.Staff member was very good. I forgot 2 wrenches to remove a bolt locking down the trailer's hitch. He found a couple wrenches to allow me to disconnect the trailer from my vehicle.
Mark F.Reservation was put in and still was moved to a differenct location far away, then by the time I got the email I didn't have time to make it to pick up the truck. I called and they only had the next day available. Made me change my entire weekend around and things that were already planned.
Tiffany M.Quick and easy. Quick customer service. Truck was in good shape.
ROBERT N.Switched our reservation to a 40 min drive location away from us. Charged us for three days even tho we had it for two.
Michael P.The uhaul app for checking in was not working. Would not allow me to upload photo of clean uhaul. Had to select not clean. Getting final pic for drop off was frustrating. Wasted about 30 minutes. Glad it was not nighttime. The location did not look very safe.
TODD R.I dropped the trailer off during off hours. No one was really around. There was a lot of space for my trailer.
Marissa E.I have had nothing but bad experiences from U-Haul. I will never ever use U-Haul again. Rude customer service and they hang up on you. Online system for rental changes the rental time on its own.
Michael D.Quick, easy, and friendly drop off procedure.
AARON A.Great people at this location! Very friendly.
Wilford R.A little better communication on behalf of the personnel one person says it's OK the other person says it was canceled then I received a call that I was ready to be picked up up there so I went back and picked up the trailer bad communication
Ronald C.Ward Trucking had the trailer we reserved ready for pickup when we arrived. The guy working there was polite and helpful. They did great, and the service was excellent! My only frustration is with Uhaul one-way rental online reservation process because it is deceptive. They should not ask you where you want to pick up a trailer from if they fully intend to make you get it from somewhere else. I had to drive a 30 minute drive to pick up from downtown when I had requested a suburban pickup site that was closer.
MONIKA S.Difficult to find where to go, a sign coming from the street would have been helpful
JEREMY R.Booking was challenging, operater booked wrong day initially, after I was sent my confirmation, and a barage of phone calls was able to get it corrected only to get a text evening before move that changed pickup location and inconveniently the time! The help I had couldn't make it and I was forced to pay someone else
James W.Nothing the consultant was great got me everything i needed and information to stores and locations for items i was going to need.
Kevin M.I will never rent from Uhual again. We had reservations for over 2 months and the day of our reservation comes and they don't have any of our equipment. The manager literally leaves to go home while the young college age kids stare at us and literally say they don't know what to do. We then have to do their job for them to find equipment all over town putting our out of state move a day behind and lost all our movers that were supposed to help us. We got nothing in return for our troubles. Uhual.has gone down here severely and I would never recommend someone to use them. Spend more money and go somewhere else where you actually get what you reserved and good service!!!!!
Cameron W.Very nice and helpful people work here.
Paul T.The on-line system was a bit cumbersome and confusing, but it worked out in the end.
GEORGE S.Make sure employee show up on time and know what hours and days there business is open.
David F.Returned after hours and the location would not work on the app.
Robert M.I selected a utility dolly to be in the truck when I picked it up. It was not there. When I returned the truck the employee told me they don't even have utility dollies at that location. Despite this, you still charged me 7 $for the dolly. I want to be reimbursed for this.
Jordan J.Great location! Right in the neighborhood! I love it!
ROXANNE B.Customer service was the best
JERMANE F.I got ripped off from U-Haul. You guys suck. I will never recommend or refer your company to anyone. When I rented the vehicle and Indianapolis Indiana somebody was returning their vehicle and said that you guys said the gas tank was full and it was actually like a quarter full and they are charged him to fill the whole thing up. And that's what you guys did to me as well. You guys are scams fraud and a fake. The government should shut you guys down. I will never use your service again. You guys suck.
benjamin W.Hiden fees they rape me off
Djalel B.Great u haul service
Antonio W.Effortless pick up and drop off.
SAMUEL S.Easy and affordable!
Austin H.The lady signed my name on the contract, didn't do a walk around or go over ANYTHING. Absolutely no direction with anything, I was left to figure it out on my own online
Cassie C.Location was not well marked, we did not know what to do with the truck and there were no workers on site
Benjamin N.Vehicle was great. People were great. Good job.
ANDREW K.Easy to find and very helpful
Brent S.Friendly people was able to get a truck right away
Kristen M.Very fast and quick drop off and helpful
Robert C.Great job thank you
Deborah C.