Excellent service and Jodi in the office was helpful and a pleasure to deal with. Would definitely reccomend and will use again in the future...
PAMELAJ B.
Customer Reviews for Wasaga Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Office location staff were very friendly
vishal K.I would suggest cleaning the windows and mirrors during winter months, road debris on mirrors. Other than that, I'm a huge fan of the Uhaul company, Wasaga location is excellent, friendly,value and informative. Great job
Brian D.I originally booked this online but the web site is very convoluted. As such I went directly to the location. The young woman working the desk was fantastic. She helped me extend the rental and save some money all the while with a big smile. She was excellent. The only issue I faced was no washer fluid in the reservoir. Other than that it was a pain free experience.
Chris W.Jodi was wonderful to deal with and made this process quick and easy. Thank you Jodi !!
KAREN B.I find the per km price high.
ALEXANDER S.Excellent customer service at the Wasaga Self Storage Thank you
GIUSEPPE D.The young lady at the desk was outstanding in explaining everything to me and very friendly.
RONALDA M.Check in with the attendant in the office is much more convenient, and a better overall customer service experience for the customer.
Robert L.The customer service on the phones was the worst service I have ever had. Was hung up on put on hold for hours. No one helped at all for your on line system which was horrible. I finally got an agent from the States not even Canada and she had it fixed for me in 5mins. She could tell everything was wrong on the reservation.
RICHARDE M.Not only was the truck old, stinky and hadn't been properly cleaned in years there was no windshield washer fluid. This was truly one of the worst experiences i've ever had with a rental vehicle. The pickup experience was shameful really. Never thought customers could be treated with such disregard. I could go on.... but why bother.
Anthony P.Not a thing. Jen was a pleasure to work with when booking our rental van and cube van. Excellent customer service and would highly recommend U haul to friends and family
J-MARK S.Customer service was fantastic!!
Christina M.S.O.
GILBERTC L.Location excellent. Head office very poor. I booked Monday for Wednesday mobile pickup at 8 am, arrived to find that my mobile said in store pickup at 10am. Lady at desk said she did not have me on her screen until wed morning. Someone messed up at head office and cost me two trips to uhaul and two hours lost on my day. I didn't even get notification. I still have proof that I did it all right with confirmation emails showing mobile ride share. Very dissatisfied as I rent from that location often. I would appreciate some sort of compensation for the screw up by uhaul. Thank you Nigel Fairclough
Nigel F.Staff friendly and helpful
JOSEPH T.Great service!! Great helpful staff. Very satisfied
SHERRY W.Very friendly and efficient service every time! I would not hesitate to recommend it to others.
PETERA Q.Its not the location but the method of gaining a rental. Have to deal with head office, a nightmare. First call 36 minutes on hold no answer second call 31 mins to answer then the run around. I asked for a certain location but was forced on another, the vehicle description was incorrect so could not pick up all I went to do wasting my money and time. If I cant deal with a dealer and get what I want rather than a sale forced on me by a remote operator then its look for another rental agency. I know its hard times but service should not suffer as its a integral part of your business.
STEPHEN L.Don't cancel equipment 24 hours before pick up and offer a ridiculous alternative. Have me pick up a truck over 100 km away and expected to pay all the mileage for a truck that was reserved a minute from my house is absurd. For a company that has been in business for over 75 years you should be doing better. This was done by corporate and not the local dealer, who were excellent to deal with.
DARRENM C.Hard to see from the road. Better signage. However, staff are great!
RICHARDP M.Everything was fine
LAWRENCE R.Good nothing to change
Robert G.I have rented from U haul many times, at different locations. Service in this case was quick, efficient and very friendly. I give this location and the staff top marks! Thank you for a very pleasant experience!
MARGOT N.Rien
ROBERTW C.I can't think of anything. The service was great and everything went smoothly. The van I rented was cleaned and santized before I picked it up. All of my questions were answered by both the person at he Wasaga Beach Self Storage location and by the people who work at your phone centre. Everyone was helpful and friendly.
Jamie T.Jen was super helpful and friendly - thanks!
TREVORJAMES K.The mobile check in is terrible and does not work on the galaxy s9+. I have to borrow an iPhone to check in and out so if no one is around im out of luck. If it weren't for the help of Jodi I would have been pooched.
Michelle W.I am not from the area, so I found it difficult to find the location in the dark. I like the idea of after hours pick up; however, the actual process needs to be streamlined. Customers should be made aware that there will be additional requirements at time of pick up, and that the approval will take some time. After being asked to take a photo of myself, as well as my driver's licence, I was asked for 2 of the following; Alternate contacts, passport, copy of a lease agreement?? Of course I don't carry my passport with me, and not sure what kind of lease agreement they're asking for, so I had to enter 2 alternate contacts, (in case I'm late returning the equipment.) When I entered my alternate contacts, someone at uhaul is phoning them in the background, before I've even taken the vehicle. My alternate contacts weren't aware of what was happening and with the confusion the uhaul rep hung up on my daughter! Also being asked to verify and confirm the state of the vehicle with photos they provide, as mentioned, in the dark. I was finally approved and took the vehicle about a half hour after my booked time. Then returning the vehicle was another ordeal. I wasted time, gas, & kms searching for a gas station open late in Wasaga Beach, without luck; therefore, returned the van late, with extra kms and less gas than was provided- and then charged extra for this. Not a pleasant experience at all!!
Carol Y.Better customer service and response. The pickup location changed on us, we weren't notified of it and had to call the 1-800 line and it took 20-25 minutes to speak to someone.
David Robert H.Insurance paid could cover keys being locked in vehicle...lol 😉✨
Kevin T.Everything was great
GARYR B.Your website showed Elmvale Ontario as a drop off location and it said it was open. It is closer to my place so I drove their. Turns out there hasn't been an Elmvale location for years according to a local. You need to update your website to remove the address and phone number.
Daniel T.We are very grateful that this location has trailers for rent. Thank you very much.
FREDERICKH W.Excellent service !!!
JAMESF M.Friendly staff and an easy process to rent and return. It was a lovely experience!
Sherry M.Staff at the site was so helpful. She was clearly doing more than her job. Thank you very much - Aruna
ARUNA B.Done after hours.
Michelle B.ensure the truck is clean, I had to sweep out the back and wash the windows & mirrors that were so filthy I could hardly see out
Douglas C.I would simply like to say that the lady at the Wasaga Beach location is delightful to work with.
Robert M.Came to the location and the truck wasn't there so when I called they canceled because they didn't had it and didn't call to inform me I was not happy I work nights and came at the location at 430pm didn't sleep no one was here it was closed I called wasn't happy so they book a different truck at different location no problems there there was a lock box the app was easy to use someone was answering back on it right away. When I was dropping off the rental I was dropping it off closer to me so I didn't have to drive far and when I got there they told me it would cost more if I dropped it off at the location in Collingwood so back I drop the rental spend more km and fuel on it and drop it off no problem the location had no problems and the person speaking to was helpful knew what she was doing and great job at it but on line to book or set on phone up they don't have the system good very depressing and frustrated
Amanda A.Customer service...excellent as usual!!
Ted W.Nothing, Kind and courteous staff. Very accommodating to our needs. Was a pleasure doing business with U- Haul Wasaga.
Brian D.Nothing, Jody was very pleasant and knowledgeable. Excellent service à la clientèle.
Catharine R.Wonderful customer service. Jodi was friendly and I was in & out quickly
Bill E.Rental went perfect. Jody at my location in Wasaga Beach was super. All round great experience. Thanks
Davin K.Friendly, helpful service. Would highly recommend
Bill E.Best customer service location of all the locations ive rented from in ontario...friendly and accommodating
steve G.Friendly and had no issues at all
David K.Great communication and very courteous and helpful. Excellent employee and I will be a repeat customer guaranteed. Rita Tesolin
Rita T.Very accommodating. Thank you.
Wendy G.I was really pleased with the service and the flexibility of my return time there was no hesitation or denial on my request to return the following morning instead of having to return that same night after a hard day of moving as long as I had it back early enough for them to inspect the vehicle and do some cleaning if needed but I'm confident that I returned in the same condition as I received it
Barbara W.The Receptionist, Jodi, at this location is very upbeat and friendly. My order was processed quickly and efficiently with smiles and chatting. I highly recommend this Rental location..
susan S.Not any improvement needed, Both young ladies I dealt with were friendly, efficient and professional. The truck was clean and in good running order. I will definitely not hesitate to recommend or use the service again myself.
Phyllis U.Location was great. That being said, I still find uhaul as a company to charge way too much.
Emily A.