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The lady that I dealt with when renting the unit and when returning the key when I no longer needed it was incredibly friendly and the process was simple and professional both times.
Jen was super helpful and friendly - thanks!
Dealing with the wonderful lady in the office e was a pleasure! The facility is clean and well kept. I would not hesitate to use the Wasaga storage again! THANK YOU!! Trish
The mobile check in is terrible and does not work on the galaxy s9+. I have to borrow an iPhone to check in and out so if no one is around im out of luck. If it weren't for the help of Jodi I would have been pooched.
I am not from the area, so I found it difficult to find the location in the dark. I like the idea of after hours pick up; however, the actual process needs to be streamlined. Customers should be made aware that there will be additional requirements at time of pick up, and that the approval will take some time. After being asked to take a photo of myself, as well as my driver's licence, I was asked for 2 of the following; Alternate contacts, passport, copy of a lease agreement?? Of course I don't carry my passport with me, and not sure what kind of lease agreement they're asking for, so I had to enter 2 alternate contacts, (in case I'm late returning the equipment.) When I entered my alternate contacts, someone at uhaul is phoning them in the background, before I've even taken the vehicle. My alternate contacts weren't aware of what was happening and with the confusion the uhaul rep hung up on my daughter! Also being asked to verify and confirm the state of the vehicle with photos they provide, as mentioned, in the dark. I was finally approved and took the vehicle about a half hour after my booked time. Then returning the vehicle was another ordeal. I wasted time, gas, & kms searching for a gas station open late in Wasaga Beach, without luck; therefore, returned the van late, with extra kms and less gas than was provided- and then charged extra for this. Not a pleasant experience at all!!
Better customer service and response. The pickup location changed on us, we weren't notified of it and had to call the 1-800 line and it took 20-25 minutes to speak to someone.
Insurance paid could cover keys being locked in vehicle...lol 😉✨
Everything was great
Your website showed Elmvale Ontario as a drop off location and it said it was open. It is closer to my place so I drove their. Turns out there hasn't been an Elmvale location for years according to a local. You need to update your website to remove the address and phone number.
We are very grateful that this location has trailers for rent. Thank you very much.
Excellent service !!!
Friendly staff and an easy process to rent and return. It was a lovely experience!
Staff at the site was so helpful. She was clearly doing more than her job. Thank you very much - Aruna
Done after hours.
ensure the truck is clean, I had to sweep out the back and wash the windows & mirrors that were so filthy I could hardly see out
I would simply like to say that the lady at the Wasaga Beach location is delightful to work with.
Came to the location and the truck wasn't there so when I called they canceled because they didn't had it and didn't call to inform me I was not happy I work nights and came at the location at 430pm didn't sleep no one was here it was closed I called wasn't happy so they book a different truck at different location no problems there there was a lock box the app was easy to use someone was answering back on it right away. When I was dropping off the rental I was dropping it off closer to me so I didn't have to drive far and when I got there they told me it would cost more if I dropped it off at the location in Collingwood so back I drop the rental spend more km and fuel on it and drop it off no problem the location had no problems and the person speaking to was helpful knew what she was doing and great job at it but on line to book or set on phone up they don't have the system good very depressing and frustrated
Customer service...excellent as usual!!
Nothing, Kind and courteous staff. Very accommodating to our needs. Was a pleasure doing business with U- Haul Wasaga.
Nothing, Jody was very pleasant and knowledgeable. Great customer service.
Wonderful customer service. Jodi was friendly and I was in & out quickly
Rental went perfect. Jody at my location in Wasaga Beach was super. All round great experience. Thanks
Friendly, helpful service. Would highly recommend
Best customer service location of all the locations ive rented from in ontario...friendly and accommodating
Friendly and had no issues at all
Great communication and very courteous and helpful. Excellent employee and I will be a repeat customer guaranteed. Rita Tesolin
Very accommodating. Thank you.
I was really pleased with the service and the flexibility of my return time there was no hesitation or denial on my request to return the following morning instead of having to return that same night after a hard day of moving as long as I had it back early enough for them to inspect the vehicle and do some cleaning if needed but I'm confident that I returned in the same condition as I received it
The Receptionist, Jodi, at this location is very upbeat and friendly. My order was processed quickly and efficiently with smiles and chatting. I highly recommend this Rental location..
Not any improvement needed, Both young ladies I dealt with were friendly, efficient and professional. The truck was clean and in good running order. I will definitely not hesitate to recommend or use the service again myself.
Location was great. That being said, I still find uhaul as a company to charge way too much.
it can not get any better than this excellent,well maintained facility,,,great people,very professional,,everything processed quickly and properly !!! U Haul should be proud of this franchisee !!!
Rubber matt that lines the van bed should be smooth for sliding items in.
Location was very helpful in renting the truck. Truck was on time for pick up and was in great condition and clean. The truck ran well under load and was easy to drive. Only negative comment was the truck was 1/4 full and I was expected the bring it back 1/4 full. That was impossible based on the mileage I was doing so ended up bringing it back at 5/8 full and lost the value of the extra gas. What happened to the days of PICK IT UP FULL AND RETURN FULL. Much better way of managing fuel.
The truck I did end up getting did end up leaking when it rained on Sunday night but no serious damage to our belongings came of it.
Always a great experience!
When I communicated with the site and uhaul I wasn't told until the day before if I could even pick up at that site, the other possibility being to travel for an hour each way to pick up a vehicle. Finally the day before moving was told a smaller truck than I'd booked was available. Was texted and told by uhaul the reservation started at 8 am ... was NOT told by uhaul Or the site that in order to pick up before 9:30 I needed to arrange ahead of time because site doesn't open until 9:30 am ...
Very friendly service
However the previous haul in Barrie was not satisfactory. 62 commerce park in Barrie is where it was scheduled however the one trailer there was not functioning properly. The guy at the desk was not helpful as he suggested I take it with no lights working, go to a different place. I called unsullied and they arranged this rental at Wasaga beach. My one charge was reimbursed however a charge to my cc paid at the Barrie location has yet to reimburse. $57.72 cad. Charged in my MasterCard on June 10th.
Very disappointed with the COST - it is misleading to advertise 69 cents a Kilometre and hen find out that the mileage dial in the truck is in miles and it is $1.11 a mile - makes the rental VERY expensive - I won't rent again because of this
Nothing. Excellent transition
On site booking was friendly and welcoming. Lots of dead leaves in the trailer from the overhead trees. I returned the trailer with a clean floor. Both times I rented from UHaul and the generally the transport was great, in good condition and loading was easy.
Keep up the good work!
everything went smooth and quickly
Great people and a product you can always trust based on my many rentals.
Your Brampton & Collingwood locations are ridiculous. They each first told us we could get a large trailer in Brampton, which we needed as we would bring it up here to Wasaga, load up some furniture, then bring it down to Brampton where it was supposed to go. Then Brampton location said they didn't have a trailer that size. Gee, thanks a lot for all the extra driving we did. However, the Wasaga Beach location helped us out. Though we didn't get a trailer that was big enough & ended up having to make 2 trips because of that, we got the job done. The bigger trailer - we would have done everything in one trip. Kudos to the Wasaga Beach lady who really saw our plight, & came to our rescue. Thank you very much from us.
When someone books a truck 2 months before they need it and offers to pay you should not make them call you less then 24 hours before pick up only to find out that you have changed pick up location and now I have to drive an extra hour away from original pick up. Not happy and will not use you again and I have several times in the past and certainly will not recommend you. Just found out you did the same thing to the people that bought my house. Get your act together !
It was great. Thanks
Jodie is very pleasant to deal with. Great experience, will come back and recommend to others. Thank you.
The after hours drop off instructions were very clear. I left the truck exactly where they asked. The next morning I got a call from Jodi accusing me of leaving a box spring and a mattress in the 26foot truck. Not only did I leave the back of the truck COMPLETELY empty upon my drop off at 8:30pm, but I also left the cab of the truck immaculately clean! Not a crumb of food, not a single food wrapper, NOTHING. I locked the rented equipment in the cab as instructed. Jodi claims that nothing was found on their surveillance footage to prove that someone else has dropped the mattress in the truck, yet I find it extremely weird that they ask us to park the truck in a specific location yet there are no cameras monitoring this area. This is either a lapse of professional judgement on Wasaga Storage, or a fabricated ploy to accuse after hours drop offs of wrong doings and fine them for various things. At the same time, she told me I would be fined for not folding the 12 rental blankets which I used, which was never instructed to me during any time of my rental. Not at all impressed with the way Jodi treated me as a customer of UHaul.
Very nice staff.i was quite pleased.
I picked up the truck and got it to my house and when i opened it up it had furniture left in it. It was very dirty inside and the ramp was unable to be used. The hooks were bent then finally realized when we were packed that the ramp would not slide into the spot it was supposed to be stored. Wasted a day getting rid of the shit inside and messing around with the ramp. Absolutely the worst experience ever. Called to complain and got nothing in return except for a headache.
Gas gauge on van was hard to read suppose to read quarter tank fill but backwards 3/4 tank fill. But everything else was ok .The weather was not good snow and rain what a day to move over 3oo km. VAN handled nice though.
Our family were very pleased with the facility and staff. The storage units were clean and safe and our belongings had been stored for three years and remained in top condition as we cleared our unit.
The staff were friendly and helpful. The facility was easy to access 24 hrs a day.
Excellent facility. Reasonable rates. Staff provide wonderful customer service I would highly recommend
Awsome service. A great facility.
Great business to deal with, organized and efficient. Facilities are clean and well looked after.
Excellent staff, really helpful! Thank you!
