Le client n'a pas laissé de commentaire.
Linda J.
Customer Reviews for Wash N Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly staff - very easy to pick up and drop off trailer
Dan B.Very friendly and professional! Definitely would use again.
Travis S.I read one or two negative reviews and the rest were good so i went to check for myself ,and they were the best just awesome . She helped me with everything ! Definitely recomend
timothy K.Everything was perfect there is no way to change it it was done right and I appreciate it.
Thomas Z.Everything was great
Sean F.Keep up the good work!!
Ted H.Nice people. Helped us out bc we had no idea how to drop off and what to do. A young man came out to help and told us what we needed to do as did the help at the desk. Thanks you guys!
Margo F.Location was great. I'm pissed at UHaul themselves for rescheduling 4 days in the 24 hours leading up to my reservation. The last time resulted in UHaul sending me the wrong address.
Maximillian M.The location was as expected and average. My issue was with how quickly the $19,95 rental became $147. I will never rent from Uhaul again especially since you moved my rental pick up to a location that was an extra 11 miles away. That was an extra $22 dollars added to the final cost. Never again.
Robert B.Nice people but the trailer blinks didn't work and this unit was aware of it
Sebastian M.Just need to explain how to start the truck. The key needs to be pushed downward as you turn. That's all
ARLENE P.They tried to help us with our property damage claim and noticed the roof of the truck had had welding work improperly done to it.
ROBERT P..
norman H.Everything was easy and and ready for pick up. Service was great. Very happy with everyone who worked there.
Robert K.I dropped the truck off after closing hours.
Keith H.The lady was efficient, welcoming and the entire u-haul experience was awesome.
kurt W.The Woman who helped me at Wash N Lube was very helpful, she answered all my questions and made the whole process very easy. The truck was in good shape and drove well.
Nick R.Great service Great people
Adolph C.The staff at this location were professional and experienced at providing a great experience. Will be back there to rent more often
Jerry K.The original truck I rented had a Dead battery,the people @ wash & lube were more helpful than the u haul people on the phone
john P.Vehicle cabin had mud on the floor and was dirty overall. I actually cleaned it before using it. Vehicle cargo area was clean. Vehicle seemed well maintained mechanically. Rear tires had low tread. Employees were very friendly and helpful!
Michael S.Absolute professional and very competent. She made the entire process very easy. I'd recommend my friends to go to this UHAUL location for ease of access.
Mark G.The staff at this location were extremely polite, friendly and helpful! Made the entire experience extremely pleasant!
Mario G.This was a very good experience. Great location and the the rental agent was very professional. It could not have been easier. Je la recommande fortement.
William H.Great customer service. Hi
John K.She was awesome!
Debra B.Thoroughly disgusted! I reserved the truck for Montague, and drop off to be in Newton, to save mileage; and the entire trip got rerouted! Causing the mileage to triple! Great, the mileage was reduced to 0,99 per mile, it didn't help! It wasn't clean when I got it, I cleaned it when I dropped off. But the rate was a $50 plus add on! Not at all happy about the entire experience, not accepting cash, and having to have someone send it to me, humiliating! Mileage, added gas. Only one 26' truck for all of Sussex! If that's the case, the website should stipulate that before a reservation is set!
Carrie M.Great experience
donald B.People were very nice and accommodating. Equipment was very easy to access. Trailer was clean and in good working order.
Paul L.The pick up location was moved, due to availability, which was frustrating and cost me time, mileage and money (gas!). The additional 50 miles added to my rental as compensation from uhaul headquarters made up for the least of it, and weren't even a factor since I was under anyway.
Jennifer S.They were very pleasant to work with. Was able to rent a trailer with no effort at all. Very pleased with this dealer .
John D.Return process was a little unclear. When I called the 800GOUHAUL, there was an hour wait time. After 10 minutes I hung up, frustrated. In the end, after receiving the receipt email the next day, it was a good experience.
Patricia H.Inspect Vehicles for worn tires and other maintenance issues.
William H.Check the trucks. We rented a truck ended up having to use as a storage for about a week, and when came time to unload found that some belongs got wet because the roof leaks. Also the truck was disgusting in the back looked like battery acid on the floor. When I called customer service they said nothing they could do but maybe a manager would reach out. Very unhappy.
James L.Previous renter came in way late. This staff stayed past their call of duty to make sure i had my rental. BIG coudos!
Agostino R.It was perfect!
Leslie B.They were able to make a last minute change when I ordered the wrong size trailer.
ERNEST N.When I picked up my van for the day it was dirty. I took pictures of how it was when I got it. I had to go home and clean out the back before I could use it. I couldn't even clean it the way I wanted it. There was an oil spill in the back. The whole on line experience was horrible. Kept telling me I wasn't at the location when I was. I couldn't get the return portion on my phone because of the reason. Luckily someone was in the office and she was awesome. Beth was really helpful.
Roxanne R.Amazing energy
C H.Too much time at pickup.
Ron C.Our pickup was changed to this location very far drive of 1hour
Scott L.The app was very glitch. Took 2,5 hours to get truck with mobile app. App did not work properly . Pictures did not upload properly. Truck ramp was broken. Had many issues putting ramp in place. We had issues with the brake not working. Brake light turned on and went away then popped back on. Rented truck for 24 hours and the reaction changed to 16 hours. Then the reservation then moved locations 20 miles from reseved location. Arrived and the app took 2,5 hours to check in and get truck. Had to call customer service just to get keys. Very disappointed in the truck and app .
Ravi P.It took about 45 minutes for the person working the desk to check me in and get me to pay. She didn't know how to do it. The 45 minutes didn't even include me getting the trailer put into my car...
claire R.