The app was very glitch. Took 2,5 hours to get truck with mobile app. App did not work properly . Pictures did not upload properly. Truck ramp was broken. Had many issues putting ramp in place. We had issues with the brake not working. Brake light turned on and went away then popped back on. Rented truck for 24 hours and the reaction changed to 16 hours. Then the reservation then moved locations 20 miles from reseved location. Arrived and the app took 2,5 hours to check in and get truck. Had to call customer service just to get keys. Very disappointed in the truck and app .Ravi P.
Trailer Rental & Towing in Franklin, NJ at Wash N Lube
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Franklin, NJ 07416
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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It took about 45 minutes for the person working the desk to check me in and get me to pay. She didn't know how to do it. The 45 minutes didn't even include me getting the trailer put into my car...claire R.
We picked up the truck and we specifically ordered a dolly and a dozen towels. When we picked up the rental neither were in the truck. I called customer service and was told I need to call around to local U hauls to see if anyone else's had the dolly and blankets?? All stores were closed in my area at 8am when we picked up the truck except for one that didn't have the items either. We were forced to start moving 2 hours later than expected. Which pushed my closing time on our new house. We finally got a dolly and a ripped open bag of blankets that only contained 5 blankets not 12 from a different location. I asked for a refund From customer service and was told no bc I got the items I needed. I was very disappointed with the customer service I received from u haul. You didn't have the items I paid for at the time I reserved them for almost a week in advance. I should not have to pay for your stores shortcomings. We had to pay our movers extra as we waisted over 2 hours of their time. We would like a refund for the dolly and the blankets. I had to drive to 4 different locations looking for them and still was 7 blankets short. Please contact me. Thanks. Melissa Martinez 973-349-6475Melissa M.
The Wash and Lune team was very helpful and accommodating. Great experience would recommend.Melissa C.
Friendlymarco alarconsil A.
If the location is going to be changed, the renter needs to be made aware well in advance. If the pick up information is changed the renter needs to be informed. I am extremely upset with how everything happened today. I was confirmed for my location and pick up after it was changed without my knowledge, and then my truck wasn't even there. Once we arrive my app had automatically been changed to regular pick up not self service because the truck wasn't there. I was called the day before to confirm my truck, yet no truck which is ridiculous because i confirmed i was doing self pick up to the company on the phone. This set us back a lot and it was very inconvenient. We were up early, got there early, and it really messed stuff up for us. After my experience with U-Haul over all, it really makes me question if I want to do this again because I was on the phone with U-Haul at least 3-5 times within a 3 day period because of issues that shouldn't have ever happen! We are not happy about how it all went down at all! If I pick my pick up location, it shouldn't be changed last minute without my knowledge, and if I choose self pick up, it shouldn't be changed to regular last minute or without my knowledge. It was just one issue after another and we are not happy about it at allSarah E O.
Pick up was easy and on time. Staff was very courteous, helpful and professional. Over all it was a very pleasant experience. I would definitely rent from U-Haul again in the future.beatrice L.
I booked my reservation online and was informed to pay and pick up the vehicle as requested which was perfect. When I arrived the truck was there's we looked over note the mileag paid with my credit card however was not provided a receipt and was informed that this is normal that I would receive an email with receipt. I returned the truck on time we not d the mileage returned I was informed as would be charged for additional mileage beyond what I had expected it to be which was fine my card was charged I did receive an email receipt however it showed the out mileage at 81 miles more than what the out mileage on the truck was prior to my renting. I had also taken a picture of pith the out and return milag stopped by the location thy said it was an oversheigh and I would be credited. I have since stopped by the location twice and was told the owner was not in he would get back to me I am still waiting it hads been four days. I am disputing the charges on my credit card and oils bver rcomend uhaul to Anton moreover will put my wonderful experience on social media Uhaul is a scamCarl P.
Not the location I requested which in the end I had to pay for additional milage. Plus the blankets that was ordered was not there had to find my own, which wasn't enough which caused some furniture damage.Edward E.
put any sign to show U-haul drop of in this locationAmro M.
Nothing comes to mindMildred M.
Equipment was ready and the staff was friendly and professional. Great experience.Robert L.
the process was way too long and arduous to rent a car trailer and the website was not cooperative and took the attendant many tries to enter the information and finish the transaction.Glen D.
This location was extremely accommodating and helpful.Wayne R.
The person on Franklin was very polite and professional. The only thing that I didn't like was that before 24 hours of my pick up and I get a call saying that the 10' foot that I reserved was not available anymore. I had to drive almost 1 hour from Orange, NJ to Franklin, NJ.Edwing A.
Beth, the attendant at this location, is awesome! She was prompt, thorough, and patient in communication.Heather B.
Nothing. Lady at the counter was excellent!Teresa R.
I requested a 10' truck 2 weeks prior and received a private and an auto "no return call" 2 days before pickup date letting me know "not available at their location" and referred me to location 35 miles away. I had no choice but to accept due to short notice (could not risk not finding an alternative company). I received receipt and U Haul did not deduct mileage usage for having to drive from the pickup location to where I needed to start my moving process 35 miles away! Very dissatisfied!Lorenzo L.
The person taking my reservation failed to tell me that my truck could not be guaranteed at the location I required. He failed to record my email address and therefore I never received a confirmation. Had to track down my truck hours before use. Horrible.janine S.
Perhaps don't rent to another customer the minute a vehicle is due back at 24 hours and one minute!Ronald K.
Call me at 201 317 0054. I'll tell yousteve A.
They should be equipped with the right dolly equipment. I ordered a specific dolly and received a refrigerator dolly.Reena S.
I am a satisfied customer. Great experience. The people at 2 Legion Pl. are very pleasant and helpful. Thanks.Jorge C.
Great Staff Clean Truck I have nothing to add that would improve our exceptional experience. Thanx!Elizabeth D.