Évaluations des clients Waterglen Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Waterglen Self Storage

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Evelyn P. le

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Kevin was a pleasure to work with and made everything super easy!

Raemond F. le

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Dropped off after hours. Had to call to ask about key drop box but got a quick and friendly answer. Seems like one of the better uhaul locations. Parking is VERY limited though.

Lawrence S. le

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Le client n'a pas laissé de commentaire.

Cory B. le

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There was a lot of unmarked scuffs and minor damages on the truck prior to rental, thankfully the employees at the location acknowledged this and did not attempt to charge me for the previous damage. The U haul employee that called to confirm the reservation tried to rent a truck to me across town when the location I requested had 3 of the trucks I was interested in that were available. Sounds like a scam to charge extra mileage fees. Thankfully I live extremely close to the location I chose and knew about the trucks and was able to argue for it. In the end, everything worked out perfectly but was a pain and very time consuming to arrange a 2 hour rental for 22 miles.

David D. le

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Extremely helpful, courteous and friendly. Highly recommend!!

Zach G. le

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very poor service. You automatically down sized me to a 15' truck without even informing me. Also no one called by 6pm the previous day to confirm pick up directions. Your customer service is horrible, I spent 3 hours on the phone trying to figure out the mess you put me in. I bought a one way flight specifically to move my belongings.

Albert M. le

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Staff person adriana very friendly and helpful.

Natalia S. le

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We could not use the Truck Share 24/7 and the poor guy at the storage place took pity on us and helped. Kevin Alvarez is a great guy and Uhaul is lucky he was there or we would have had a huge issue. I hate this company but I have no choice but to use your service because you don’t charge underage fees. Get it together.

Daniella R. le

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The mobile "express check in and out" application is NOT user friendly and does save time. It would have been easier to go to an actual person. The worst experience EVER!

Tamera S. le

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Kevin was great! Thanks.

Mike P. le

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Le client n'a pas laissé de commentaire.

John M. le

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Very good and professional.

Peter S. le

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The location was not t the one requested and took 1/2 hour left longer to get to . Service was good, vehicle was clean.

Michael M. le

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The location was not the problem. The employees were very helpful despite the horrible service from u-haul. I chose 24/7 pickup and was supposed to get my truck at 7:00am. Upon pickup and login to u-haul.com I was told I couldn’t pick it up until 9:30. I went back at 9:30 and was told I didn’t even have a truck available at that time. There was no communication of any of this to me beforehand. You shouldn’t offer 24/7 pickup if the location isn’t aware of this policy. And if things change along the way you need to let the customer know ASAP. I was promised a credit to my account and never received any. I accrued late fees in association with my move because I didn’t get a truck until 10:00, 3 hours after I scheduled my pickup. The whole experience was disappointing. If there had been proper communication along the way we could have avoided late fees, stress and time.

David D. le

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I had pre-ordered an appliance dolly and it was not in the van when I picked it up, nor was the office open to grab it.

Ian M. le

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Le client n'a pas laissé de commentaire.

Heidi D. le

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Superb customer support. Kevin got me in and out very quickly. I always choose to use this uhaul location given the option.

Mary H. le

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Awesome and convenient! Cargo van drove like a dream and had room to spare for my stuff!

Kenneth C. le

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Le client n'a pas laissé de commentaire.

Billy B. le

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I ordered a dolly and it was not in the truck when I picked it up

Jeremy S. le

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Le client n'a pas laissé de commentaire.

William S. le

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The location was fine but the truck was not. The door on the drivers side had some sort of bend or gap and let the wind through all the way in the highway. Felt like the door couldn’t fully close. It was really loud and annoying and took away any thoughts of renting a Uhaul again if that is what to expect. Wish I would have just made two trips with my truck instead and saved another $100.

DAVID M. le

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Le client n'a pas laissé de commentaire.

Paul J. le

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Le client n'a pas laissé de commentaire.

Haley F. le

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nothing! Really easy process, lady that checked me in was super friendly and helpful.

Jason S. le

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Le client n'a pas laissé de commentaire.

Joanne M. le

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I dropped the keys after hours

SUSAN F. le

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Le client n'a pas laissé de commentaire.

Rhonda B. le

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Le client n'a pas laissé de commentaire.

Daniel W. le

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Le client n'a pas laissé de commentaire.

Janet J. le

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The person running the place was extremely helpful and friendly. I don't see any way to improve on her service

Jeff D. le

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Truck had some issues from the start and wasn't the cleanest. However, I was in a rush to secure this size truck and understood it may have just recently arrived from an incoming trip. Very friendly and helpful staff though! Thank you!