Customer Reviews for Wayne 2378 Associates LLC
(U-Haul Neighborhood Dealer)

337 évaluations

2378 Hamburg Tpke   Wayne, NJ 07470

(862) 377-6069

Heures d’ouverture

  • Mon-Thur: 9:30 am–5:30 pm
  • Fri: 9:30 am–1 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(862) 377-6069

2378 Hamburg Tpke
Wayne, NJ 07470

Services dans cet établissement :

Heures d’ouverture

  • Mon-Thur: 9:30 am–5:30 pm
  • Fri: 9:30 am–1 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Only if you plan on renting equipment when the office. It was a total disaster doing a rental on a Sunday.

John Opuda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Savage 
Évaluation :
5

Great friendly and professional service. Plus site was clean.

Farhan Aslam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Fiallo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alaa Bahlol 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Obrien 
Évaluation :
5

Nothing agent did a great job.

Gregory OGavazzi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Reilly 
Évaluation :
3

My original request for size of truck was confirmed and then, an hour later, not available unless I made an additional 24 mile round trip. I settled for the smaller truck. Then I was told I could pick up at 8 am, was changed to 10 am, then was called again and told they didn't open until 9:30. Turns out they opened at 9 am! Nobody at Uhaul scheduling seems to know what they are doing! And the trucks front end stinks! Truck was all over the road and difficult to steer! Terrible!

mark ciasullo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Luchetta 
Évaluation :
5

James was phenomenal

Jodi Foy 
Évaluation :
5

Very good service,👍👍👍

ANDI KAVAJA 
Évaluation :
2

The trailer was missing the hook up lead for the lights. I then had to drive to another location to pick one up before i could leave. This added an hour to my pick up time

John Hedges 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER VASQUEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Felts 
Évaluation :
5

Make getting the key a bit easier/faster.

Denise Paulson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Algarin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Vazquez 
Évaluation :
5

The woman assisting me with pickup was very pleasant & patient with all my questions. Overall a positive experience

Judy Ford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandro Suazo-Lopez 
Évaluation :
3

I was told that if i returned the uhaul early that I was going to get money returned - i dropped it off two days early and save 200 miles... when should I expect my rebate?

Adam Troter 
Évaluation :
5

Merci

Jesusa Asilo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Kraker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeno bibok 
Évaluation :
5

nothing you are good

Luis Torres 
Évaluation :
5

We did 24hr self check in, due to the weather the lock box to get the key was completely frozen shut. Thinking of more accessible/updated ways to access a key when doing self check in.

Eric Tarlo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH GEARHART 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest True 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Smith 
Évaluation :
5

Keep up the excellent pro actively service oriented staff. They are great.

Hugh Moore 
Évaluation :
5

Amazing customer service, friendly, quick and simple rental. Would highly recommend We went here the morning of our original rental at Americar in Haskell NJ. Americar stiffed us when we came to pick up the truck, NO TRUCK, NO WARNING, and NO APOLOGIES. I suspect they do it all the time to people and U-Haul should reconsider suspending their business there to save their reputation. Bob could not have cared any less that he left us hanging on our reservation on moving day. GO TO THE WAYNE UHAUL FOR WHATEVER YOU NEED. You won't be disappointed there.

peggy prekopa 
Évaluation :
5

Excellent pick-up and drop-off experience

Laura Piano 
Évaluation :
4

The truck at the original drop off location was not available. There was not an office just a lockbox with code for which did not have a pin. I had to sit in my car and call uhaul only to find truck, although there parked, was technically not returned or available yet. So they sent me to another location and offered me a $50 discount which I have not seen on my account so I guess it's on me now to follow up on that. The experience threw us more than an hour off our move schedule. I'd suggest it be made clear first of all that some pick up locations are simply lock boxes with keys,, not offices, we had no idea what we were doing, thankfully a guy from another business nearby pointed us to the box, that we then couldn't get into!

Judith Carey 
Évaluation :
5

Get better trucks

Edward Yucis 2ND 
Évaluation :
5

We had an good experience with all that was offered to us . I would recommend it to anyone

DAVID SINKE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW DEMICCO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE RAIMUNDICK 
Évaluation :
5

Nice gentlemen at the counter

Richard Sasson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriel szozda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Papa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Oconnor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo Rosa Jr. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen lockwood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april delacruz 
Évaluation :
5

If arrangements could be made directly with you to pick up a truck before 9am instead of having to do it online. The staff was friendly and very helpful.

Band Pete Stern 
Évaluation :
5

Kid at the front counter was very friendly knowledgeable and quick. There was a bunch of people there and he did not get overwhelmed.

Silvana Ferreira 
Évaluation :
1

Everything was great and clean until I realized that the truck was letting in water on one side and soaked our mattresses. We understand that water can obviously be tracked in and out during the rain, but this was significant pooling which led to the mattress absorbing close to 12 inches of water on one side. You can measure by all the staining it caused. Still waiting for my call back regarding issue

Christian Knox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Morro 
Évaluation :
5

This location was great, the overall uhaul experience sucks.

Wesley Williamson 
Évaluation :
4

The back of the uhaul was very dirty and filled with dirt. Would have been nice if that had been cleaned out prior so I didnt have to do it myself. Also the truck clearly has transmission issues and I'm not sure why that hasnt been addressed before renting the truck out again. If I had to take the truck a longer distance than I did, it might have become an issue. Overall though my experience wasnt bad, just not quite as good as it could be.

Jamie Howard 
Évaluation :
3

But I am not up todate with new vehicles. Could not start the van, key would not move. There is a trick to it. I walked around the van looking for the gas cap before stopping at the station, as I came back then I seen it is by the door. I think it might be a good idea to go over the operation of the van. since I think alot of people do not drive vans to often, like me.

Eileen Kitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Villalta 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William McDonald 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Duer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Prezwodek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON GALANTE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary Makinajian 
Évaluation :
5

quick and easy !! great staff

RICKEY AMUNDSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

olivia bishop 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra Santos 
Évaluation :
1

renting the uhaul through the app was terrible. It wouldnt work.

Rachel DeGraw 
Évaluation :
5

This was not the location I had reserved from. When I arrived at the store I had reserved from, and it had been confirmed, there was no van. The manager had to call to connect me to an alternate location. Everyone was very nice and professional, but it was a huge time waster having to go to 2 locations, then have to reregister for the van, even though I had already done everything on line a few days prior.

Mary Hall 
Évaluation :
5

The digital login process was clunky and a huge pain in the ass. The location did a great job.

GEORGE MORRIS 
Évaluation :
1

When They gave me truck the guy said the gas in the tank is 3 quarters no it’s not I was in rush after I am done moving I filled the gas and returned truck back he charged me again $7 for gas

Bhoopal Erasani 
Évaluation :
3

Equipment was old and somewhat beaten up, so not really comfortable. Location is well run but small with little choice

Nicola Roube 
Évaluation :
5

Nothing! Was great!

Terrence Daly 
Évaluation :
3

Upon returning rental, I stopped to fill the gas tank. It cost me approximately $10 for about a 17 mile round trip. Upon returning the vehicle to U-Haul I told the agent that the amount of miles I traveled using the rental should not have equated to a $10 tank refill. He agreed that the prior user obviously did not refuel the vehicle upon return. Therefore I paid for fuel for my usage as well as the former renter. That's a problem. Doesn't anybody check to see if rental return policy is observed? Apparently not!

Orlando Bonilla 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Leifer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND BOSSARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Vazquez 
Évaluation :
5

Equipment was super clean the attendant was super helpful and knowledgeable

Gary Hoffman Jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Garcia 
Évaluation :
1

U haul set me back 3 hours on my move I had it arranged to pick up my truck between 7 and 730 am the day before I had surgery on my eye didn't get to emails till late in the day to find out you switched location to a place that opened hours later we rented two trucks one for me one for my girlfriend out of long ranch nj moving while I'm on the phone with horrible customer service I got an email and a text email says I'm picking up original location text says the place I was switched to several people told me not to use you should of listened part of the reason besides the time it was in walking distance to pick up had to spend more money on a cab to get other truck moving is stressful enough you would think you could trust a name like u haul never again and will talk people out of using you

Joe Nolan 
Évaluation :
5

This location I have no problems with whatsoever. Excellent service from start to finish. But as a note for the record in general, the website allowed me to make a reservation at B&T storage in Bloomingdale for 2pm, and their hours for the day are 9-1, so I had to change to this location at the last minute. Thankfully it wasn't a major issue.

Michael Mccoy 
Évaluation :
5

nothing at this time

Leonard Christopher 
Évaluation :
5

Excellent service à la clientèle

Alecia Giddings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Brandwood 
Évaluation :
5

Very polite staff. The entire transaction was flawless!

MICHAEL COSSARI 
Évaluation :
4

The process UHAUL has to pickup & drop-off the rental was great BUT I had no idea what to do when I went to pick up the truck. No one from Columbia Storage ever called or texted or emailed me on what the process would be to pick the truck up. I picked it up on a Sunday which the facility was closed. The truck was there but only after I went online to the UHAUL "LIVE CHAT" did I know how to retrieve the key and get my truck. GREAT job by UHAUL the process was east but VERY disappointing service by Columbia Storage......By the way, when I called there phone number I got there voicemail and never received a call back. When I called there EMERGENCY number that they had posted on the door the voice box was FILLED.....REALLY!!

Philip Campana 
Évaluation :
2

The price for one way is very high should have e diferente price for few hours sometimes lot of people don’t need a 24 hour

Emiliano Cosme 
Évaluation :
5

Fill up with Gas.....Got at a bit above half and used for 12 miles ? Guessing ? filled it up with $10 and returned it !...Shooting in the dark...just guessing....Better to give it to the customer FILLED UP so that THEY RETURN IT FULL....Simple.

yanal kazan 
Évaluation :
5

always outstanding and Maria the service person is superb

joseph Santiso 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME CABAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Minton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMY MILLER 
Évaluation :
4

Everything was great, location and how they handled everything was just right. The only bad thing is that the U-haul was quite expensive for the amount items I had to transport. A moving company would have been the same price and I wouldn't have had to do any of the work.

TIVAKORN NILMEESATAYA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie Gonzalez 
Évaluation :
5

Everything was great.

harvey kirchheimer 
Évaluation :
5

van cargo area needed to be swept out

steven fox 
Évaluation :
4

Truck interior was dirty. Furniture pads were left rolled up on interior floor wet.

John Vanore 
Évaluation :
5

Key transmitter fob not locking doors. Need replacement.

steven fox 
Évaluation :
5

Roof leaked and ruined some of my belongings

Donald Kraker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur Krizni 
Évaluation :
4

Truck is getting old and the ride was pretty bumpy( shocks?) Brakes were really squeaky. Everything in the back of the truck was great.

Janet Furness 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando Bonilla 
Évaluation :
5

The location itself (not UHaul specific staff) was well maintained and local staff was exceptionally helpful because the overall UHaul experience went very POORLY otherwise. UHaul failed to notify us that there was in fact no truck at the location when we arrived. We wound up going to 3 other locations further inconveniencing the movers we had also hired to help with the move. UHaul was not responsive and it took us nearly 30 minutes to even get anyone on the phone. Apparently this happens alot. Furthremore, the equipment, which we had ordered and prepaid for, were unavailable. The whole UHaul experience was a mess.

Elizabeth Andrekovich 
Évaluation :
5

Very good facility.

Michael Chlasciak 
Évaluation :
4

The only complaint I have is the back of the truck was completely wet and the blankets that were provided were completely soaked and unusable. Other than than it was a good experience.

Ronald Mulville 
Évaluation :
5

Don't need to improve anything very professional . I would recommend family and friends to go to this location.

GERALD SCILLIA 
Non les évaluations ont été soumises pour cet établissement.

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