Évaluations des clients Welcome Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Welcome Mart

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Lisa J.
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Le client n'a pas laissé de commentaire.

Ayman N.
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Le client n'a pas laissé de commentaire.

keith W.
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Le client n'a pas laissé de commentaire.

VINOHARAN S.
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Le client n'a pas laissé de commentaire.

SANDRA B.
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Not much

angelo K.
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You guys are doing very excellent services ,continue doing the same thanks

Adam T.
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Properly train staff, have payment processing equipment that works. Have your online reservation system be more user friendly. Pay more attention to where the customer requests to pick up the vehicle.

Mandi U.
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Le client n'a pas laissé de commentaire.

JAVIERENRIQUE C.
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Le client n'a pas laissé de commentaire.

THOMAS M.
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waiting for my refund

ROBERTMICHAEL P.
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Le client n'a pas laissé de commentaire.

Raymond P.
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The process is NOT easy and needs to have more information provided. We arrived at 8:30am to be told we needed the lockbox code as the person covering the U-Haul desk would not be in until 9:30 (on a Saturday this seems not efficient) We called and had to provide a copy of the drivers license again as well as a photo of the driver beside the truck. A 10 foot truck does not provide enough space for a one bedroom apartment. Thankfully we had two Jeep SUV's with us or we would need to make two trips which was 70km one way. This was the worst truck rental we have ever had and we not be going with U-Haul again.

Ronald S.
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Very friendly location. The rental and use of truck was well explained, and all our questions were answered. We are very pleased with this location. The truck was clean and ready to go.

Gregory M.
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The employee at the store told me he did not have the keys to the truck, forcing me to wait on the phone for an hour with customer service, only to then find out he did have the keys and was incredibly rude about it when we asked him why he didn't give them to us when we first asked. It was incredibly frustrating and wasted an extra hour of my day where I could have been moving. I will not recommend this location to anyone.

Angela C.
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Had issues getting truck. Guy was late (15 mins) Because is was in a convenience store had wait until customers served.

Bruce W.
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Le client n'a pas laissé de commentaire.

CHRISTINE B.
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Le client n'a pas laissé de commentaire.

cindy M.
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It's taken to long for my deposit to go back in bank

Russell T.
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Polite and professional

Bilal Z.
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Build a proper mobile app we are in 2020

Charles W.
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Le client n'a pas laissé de commentaire.

Laura E.
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My location and time was changed the day before my pickup despite my concurrent reservation for movers. The staff person at this new location didn't arrive until 10 am leaving my movers waiting 30 minutes at my home for me to arrive. They were therefore not able to complete loading the truck and I was left to finish loading with no help. Not a good experience. Very frustrating.

natasha L.
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Le client n'a pas laissé de commentaire.

Mahmoud A.
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Le client n'a pas laissé de commentaire.

aline B.
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Miss guided, miss communication, wasting time. Very stressful, especially after travelling from 5 hr drive from up north to pick up a truck for 10 am and they tell you they don't have the truck etc. I have ppl waiting to move wasted almost two hours of my movers time and I still had to pay them. Not impressed at all.

Phil S.
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I have had bad experiences with uhaul in the past, but this was the final straw. The biggest issue was that despite reserving my vehicle online for a specific location I was given a truck on the other end of town. This tripled the amount of time I was to spend driving increasing my kilometers and gas. As well, I had to arrange rides to get to and from the vehicle. Something I would not have had to do if I was given the truck I had reserved. It is company policy that I be contacted by phone to confirm changes of any kind to my reservation and I was never consulted. Furthermore, there were items left in the truck indicating that I had not been inspected. Which became an issue when I returned the truck as there was damage to the vehicle from a previous customer for which I was presumed responsible. I will not be renting from uhaul in the future.

Brian T.
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Le client n'a pas laissé de commentaire.

Mark K.
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Le client n'a pas laissé de commentaire.

Maria R.
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This is the worst experience we have had with U-haul The u-haul rental is located within a convenience store. We had to wait 30 min both for pick up and for drop off - because we were informed that convenience store clients take priority. In the middle of our payment and review of rental agreement we were repeatedly interrupted and told to step away so that owners of convenience store serve customers coming into their store. We have rental from u-haul on at least 5-10 different occasions - and this is easily the worst location and experience we have had

Samir D.
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Le client n'a pas laissé de commentaire.

Mani M.
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When I picked up the truck the gas was a little more than half full. I was in rush and I didn't check it against my contract. I trusted it because it had never happened to me before that it doesn't match. When I returned the truck I realized it was reported that it was full so I had to pay an extra $55 to fill up the gas! In addition to that, I checked in online to avoid unnecessary contact to people but the key wasn't in the lock box, and I had to go in and redo the whole transaction in there. And lastly the didn't have tapes and covers I had ordered online so I had to drive to a U-Haul center to pick up those. Not recommending this location.

Obaro A.
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Le client n'a pas laissé de commentaire.

Sandeep P.
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In spite of the truck arriving on time and clean, this was one of the WORST experiences I have EVER had with a rental company. The person was not helpful at all, pointing to a sign at the counter when we needed help. The location's parking lot was littered with syringes and broken bottles, trash, the location was not clean or welcoming. Our pick up time was scheduled for 9:30 however, we were not approved via mobile check-in until 10:30am. Moving is unbelievably stressful on the best of days. To not have a person available to answer our questions, being forced to use mobile tech in a sketchy neighborhood was even more frustrating. If I could, I would have given this place 0 stars. MAYBE 1 star if you're the type that likes to pick up rolling papers or a glass bong before picking up your rental truck. But that's not for us. I will NEVER recommend this location OR UHAUL truck rental services to anyone.

mark B.
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Service to get vehicle to took numerous phone call and took over an hour to get the vehicle when I was already on a time crunch.

Camille G.
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it's in a sketchier part of town

Rebecca C.
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Returning the truck was a nightmare.. spent 30 mins in the parking lot fighting with the 24/7 truck share website/app and it wasn't working. Due to covid the store refused to do the check in and only after calling a manager I managed to get someone to agree to check it in. The next morning I received me receipt with a $20 after hours fee when I actually returned the truck at 2pm. Customer service said it was the store that put it on there... Would not recommend getting a uhaul from this store.

Deborrah S.
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The cell phone return process would be very convenient, and adds some safety for both renter and staff in this pandemic environment. However, it didn't work for me: firstly because my phone has the location function turned off and I'm too much of a luddite to fix that on the fly - and my ride had arrived, so by the time I reached that point in the checkout process, I was a few miles away and the system presumably would have decided I had not returned the truck or had returned it to the wrong location. Fortunately, being a confirmed luddite, I had anticipated some sort of problem and so upon returning the keys to the clerk I made a video of that transaction in case I would need it. I emailed instead to confirm that the truck was returned, and received a prompt reply assuring me this was ok.

John L.
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I was not able to complete the return process on my phone, and had to go into the store for help. The person who helped me was polite and efficient. Perhaps my inability to complete the return process on my phone was due to technical inadequacies on my part, but I do everything on my phone, so perhaps the return process could be made more clear. Thanks.

Jena M.
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Le client n'a pas laissé de commentaire.

Donald A.
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Le client n'a pas laissé de commentaire.

Dortohy M.
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Very quick and efficient service. I was very pleased with my rental experience at welcome mart.

michael anthony M.
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Le client n'a pas laissé de commentaire.

Arely A.
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We had such a great time using this location - truck was there and ready right at our pick up time. Had it within 20 minutes after signing papers and inspection. And the woman looking after us was super friendly, knowledgeable about the rentals, and left us with some good laughs! Would use again

Percy C.
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Le client n'a pas laissé de commentaire.

Robert O.
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Le client n'a pas laissé de commentaire.

Derek P.
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Le client n'a pas laissé de commentaire.

DAVID D.
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Le client n'a pas laissé de commentaire.

Bruce W.
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Le client n'a pas laissé de commentaire.

NFraser G.
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Le client n'a pas laissé de commentaire.

William B.
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Staff were efficient, helpful, and friendly. I was on my way in a few minutes.

Dennis E.
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Le client n'a pas laissé de commentaire.

anne H.
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I have used this location twice now and both times it has been quick and easy and reliable. I really appreciate the friendly service and the convenience of where they are compared to what I need.

destin B.
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Not rent uhaul from a convenience store where nobody knows how to do there job because now I am in a dispute over 50$ charge on my bill and your customer service employee Casey Roberts has the absolute worst customer service I have ever received never rent from Uhaul again and I make sure everyone on my social media and yours sees all the paper work and police report I had to file over all of this

Andrew C.
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There is no proper signage telling you where to go, one woman was responsible for processing our pickup and cashing out all her customers as well. By no fault of her own of course, but the process took incredibly long because of this.

Brenda G.
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Son dropped off.....don't know specifics.

Bruce W.
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Le client n'a pas laissé de commentaire.

Jenny K.
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Le client n'a pas laissé de commentaire.

Bruce W.
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Not to much ,Everything was good

Nicholas D.
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Le client n'a pas laissé de commentaire.

Sara F.
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Was told to drop truck off at Barton and nash. Went to drop off the truck was told it had to go back to the welcome mart where I picked it up. When i took it to Barton and nash it had the same amount of fuel as it did when we left but by the time i got it back to the welcome mart it was a little bit light on fuel. They tried to charge me fifty dollars for returning it without enough fuel. Which it would have had enough had I been told to drop it off at the correct location. Seriously unimpressed with the service.

Pearl W.
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Le client n'a pas laissé de commentaire.

Michou M.
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Le client n'a pas laissé de commentaire.

Mark L.
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Le client n'a pas laissé de commentaire.

Taylor D.
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I was charged $70 for less than an eight of a tank of gas. I won't go back to this location.

Andrea M.
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They are so kind and helpful and friendly. I would definitely recommend them.

Martheno R.
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The service was great. They were both friendly and efficient. We have rented many times from Uhaul and this truck was by far the best maintained and cleanest.

william S.
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Le client n'a pas laissé de commentaire.

lenko B.
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Le client n'a pas laissé de commentaire.

Ashley M.
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This whole online booking is annoying, also don't quote one thing on the phone and then try to charge another amount.

Dean R.
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Lady behind the counter was fast and clear. Easiest pick up I have ever had.

Shelby M.
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Le client n'a pas laissé de commentaire.

Madison D.
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Le client n'a pas laissé de commentaire.

gloria M.
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the truck that was used was not clean at all.The running of the truck was very good

Steve M.
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I arrived 20 minutes after my reservation and the vehicle still wasn't ready to go. I had to call the number prompted on my phone, let them talk to the attendant at the location then spend another half hour waiting for the attendant to process the equipment for us to take. When I then returned the vehicle (several hours ahead of schedule) the attendant on site at that point told me I had to come back again to receive my refund from the deposit amount. In all, we got the truck and the refund, so everything worked out in the long run, but it was definitely more of a hassle than it needed to be. Not as organized as I would have expected. For me going back for the refund wasn't the end of the world (though inconvenient due to having an infant I had to pack up and cart back with me), but I could see this being a major issue for other customers, so definitely something that should be looked at.

Atta Z.
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Le client n'a pas laissé de commentaire.

SCOTT R.
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Le client n'a pas laissé de commentaire.

JUSTIN F.
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Get the call center to tell the truth

Lara C.
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The ease of drop off was fantastic.

mirwais J.
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It was nice place and clean. And the person was so helpful it just take me 5 min and everything done.

CARLOS A.
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Be more friendly with the customers

Adam D.
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Le client n'a pas laissé de commentaire.

Thomas M.
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I requested the Upper Wellington pick-up location online (which I've used before and have had good service at) and was given this location instead. My reservation got messed up - I selected in-store pick-up, but when I finally talked to someone from U-Haul over the phone they told me my reservation was a mobile pick-up. When I arrived, the cashier at the convenience store was clueless about U-Haul rentals and seemed like he had never done it before. He called his manger and wanted me to wait 10 minutes for him to show up. After 5 mins of waiting, he handed me his phone, and I spoke to a U-Haul customer service rep who walked me through check-in over the phone. Very disorganized and irritating.

Marissa B.
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The van we had rented smelled terrible when we picked it up along with a few pieces of garbage in it. We also had a hard time with the mobile pick up and the person working at the store on location was very nice and tried to help the best he could. I think customer support times are ridiculously long. We tried to call and couldn't even get through.

John C.
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Excellent service, van was waiting for us as promised. Due to game in the area we rented the van from they offered us excellent solutions because of the traffic congestion!

ANTHONY O.
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Just keep doing what you are doing everything seems to be okay .

Peter E.
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The check in process could be faster. There were a couple of hiccups but this might not have been the norm.

shannan J.
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Follow through on what is to be done when a UHaul is not available at a location!

Taylor D.
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I was charged $40 for gas when i filled it up and the needle was in the same place. The truck I rented had lots of garbage in it from the last user ; literally an entire Costco sized bag of trailmix was emptied onto the floor of the truck cabin. It's literally impossible that this vehicle was even looked at before it was rented to me from the last customer.

Jon Eric G.
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Le client n'a pas laissé de commentaire.

William S.
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The problems started when I had arranged to pick up the truck in Wainfleet then I got told I had to drive an 1 1/2 hours to Hamilton to pick up on Barton Street. When I arrived at Barton St. location I was told I had to go to Welcome Mart to get the truck. Then I had to drive 1 1/2 hours back to Dunnville to load. Their was 3 hours gone before we even started moving. While at Welcome Mart I told the service rep. That I would drop the truck off at U Haul on Barton St.

Robert J.
Évaluation :

The u haul consultant named Andy at this location was terrible. He was 40 mins late when picking up the rental. I had booked it for 9am he didn't show until 9.40am. My rental was from 9am fo 5pm and when I went to return the vehicle at 3:30pm he told me I have to keep it until the next day because there was a football game on and he was using all the parking for the fans of the game and charging 15 dollars. When he refused to take back the van he proceeded to yell at me saying if I did leave it he would park it on the street and if it got damaged it would be my fault because my license number was on file. How on earth can he refuse to take back his own property I was flabbergasted. I decided to take the van home because I felt like he might do something to savatage the vehicle and my credit card was on file so I was worried about that. I called customer care also not much help. The lady basically told me after being on hold for 30 mins that he was a u haul consultant but under his own store not a u haul facility. I proceeded to tell her that it's still a u haul lol. Your name is on the wall. The next day I returned the van to the area supervisor who agian was not much help does anyone take responsibility? Truck is now with u haul but I will never rent from u haul agian. Very unfortunate and unprofessional

Carolyn D.
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Le client n'a pas laissé de commentaire.

Pavel R.
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Le client n'a pas laissé de commentaire.

Gerard M.
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Le client n'a pas laissé de commentaire.

Christine B.
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But the on-line service is terrible, we tried for half an hour to rent the truck while we were at this location. Ended up calling the uhaul representative here in our location he was amazing! Fantastic service his name is Casey Roberts I thank him so very much for helping us and getting us on our way. Koodos to Casey!

John C.
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I picked the Uhaul vehicle up at a Variety Store where there was needles on the ground around the truck. Barton St and Gage Ave. in Hamilton.

Sindy L.
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We had an amazing experience. My Roommate and i had to move very last minute from Hamilton To Ottawa and of course ran into some complications. Uhaul truck rental and storage went above and beyond to accommodate us. I cant express enough how greatfull we are and we will definitely only use uhaul from now on and will recommend to family and friends 1000000000% I wish i knew the name of the lady i spoke with on the phone but i will always remember how amazing and helpful she was so shout out to her.

Curt R.
Évaluation :

We had a terrible experience. First the truck we ordered was not available when we got there. Even there were many conversations prior to upgrading to a bigger truck which we were not interested in a bigger one at all. Even the day before it was discussed. Then sent to another spot at a variety store for a pick up and once arrived they knew nothing about us coming. The person who could even give us the truck was off for the day. Eventually after many calls (4) we were finally able to speak to Nash road again who finally got the rental done We told them from the beginning we were dropping off in dunnville. When at the spot on the Internet for uhaul (there was a stun and drop off box it was closed. Apparently for years. Three calls latter we were told the place doesn't exist but we were there. Then had to drive another 30 minutes out of way to return to another spot and pay for more kilometres. Not impressed. Terrible

Ronald N.
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Did online check in but still took over 20 minutes to get the vehicle. Ll the proper data, credit card and driver's license was accurate. Also had to give 2 names and 2 phone numbers. What if I didn't have 2 numbers or was alone? Not sure what the point of checking in in advance. I have rented before... this was unorganized and frustrating - half hour behind schedule for no reason. Likely wouldn't rent from this location in the future.

Krista R.
Évaluation :

Horrible customer service from the store manager

Non reviews have been submitted for this location.

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