I think it will be better if there's a customer service for you instead it people Doing it by the phone
SERGIO Q.
Customer Reviews for Werks Auto & Diesel Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The owner of this location was the rudest, most unhelpful person. You guys should really consider moving your business to a different location, as I'm sure there are plenty of businesses in the Valley that would love to partner with you. She was complaining about U-Haul on the phone with someone when I got there to drop off the truck and acted like I was such an inconvenience to her when dropping off the trailer. I would rather drive an extra hour to drop off equipment than go to this location again.
Riley N.Tanks allways good customer service
Miguel B.I was unable to return the trailer where it was supposed to be returned. My husband ended up in the ER in Glenwood springs. I explained the situation and was still charged $100 because it wasn't returned to proper place!!!! Thanks for being understanding!!! We will never rent a u-haul AGAIN!!! Mrs Robert Ketcham
Robert K.Rude people, had no where to park. Had to park in the drive way. One end of the drive way was very tight to pull in with junk in the way.
Scott A.Great & friendly service! Thank you!
JENNY P.Awesome customer service, flexibility . Cant wait to rent a trailer again, when needed.
MARY J.Dropping off my key was an absolute nightmare and Uhaul customer service could not have been worse. I waited in the rain for 45 minutes to talk to someone.
Catherine D.The service was excellent! Thank you!
Victoria G.Excellent service à la clientèle
RANDY H.none
Paul R.Great people! Great service!! Will definitely use them again!!!
CHERIE R.Drop off was easy and fast!
Greg E.The location and business was fine. The absolute failure of uhaul to fulfill my reservation cost me about thousand dollars. I reserved a 26 foot truck so i could complete moving our 3 bd house in the one day we had available to move. I was called the day before moving day and informed that our truck would not be available and all they had was a15 ft truck. As a consequence, i was not able to complete the move that day, had to do several trips, then had to return the truck, and spent the next 2 days making trips in my car, costing me money in gas and missed work. I would like uhaul to compensate me for that expense as you state on your website that if the reserved vehicle is not available an appropriate replacement will be provided. My replacement was not
Barbra M.NEVER GOT A FINAL BILL/TOTAL
Mark H.We have rented from the Werks in the past. They are always friendly and helpful. We would definitely recommend them to family and friends.
George B.The checkin was very easy.
David S.Location was friendly, helpful, and informative
douglas P.Muy buen servicio el personal que me atendió cuando recte el camión gracias
Melvin R.J.D. and Vanessa were extremely helpful and polite. It was a pleasure doing business with them. I would recommend WERKS AUTO to everyone!!
RAE S.Again, staff went above and beyond to help us feel appreciated and welcome.
Mary Lu S.JD took the time to change over my receiver so my trailer sit level.
WILLIAM S.Well lit for our after hours drop off. felt safe and it was not confusing at all. easy to navigate the lot and so simple.
Kenneth K.Check engine light was on and did not Know what to do. Didn't realiE it until I was well on my way and didn't have time to go back
Jim W.No comenta about that. Just thanks for a great service!
Cruz R.I turned my truck in on a Friday and they did not process until Monday and are trying to charge me two days extra rental. Not professional.
Erec W.We did a key dropoff. No interaction with personel
Pam B.Uhaul changed our drop off location without our permission and didn't even list the address for drop off on the initial receipt. If you have to do an afterhours Werks drop off instead, the instructions for drop off were non-existent. U Haul gave us the wrong phone number for drop off and there was no sign for where to park the truck or do the rental key drop off. The parking of the Uwerks were extremely full. The saving grace in this case was Nikki who manages the Eagle Gypsum drop off 2 minutes away, which is much better ran. She went out of her way to help us figure out where to park the truck and what to do with the keys. Strongly recommend fixing the drop off recs for Werks for after hours.
Hans B.The owner of pick up shop was rude. The young man trying to assist me was excellent. Cab of truck was filthy and smelled terrible. Gas was at 5/8 yet paperwork said 3/4, so that was a little frustrating. U-haul changed the pick up location on me without notification. Email had the pick up location I chose, text had a different location. Otherwise, it worked for what I needed it for.
Candace S.Best rental experience that I've had. I appreciated the tires being in great condition.
LAURA W.Nothing, to make it better, the folks at Werk have been great.
Jim W.Parking is difficult
Jerome R.I would have liked a closer U-Haul than 55 miles away. Plus, the trailer I rented online was canceled at least once at a closer proximity.
John W.Extremely professional service as always at this location.
GREG W.On your website stop adding automatic defaults to additional items. It caused me additional phone calls and another trip to the store to have them removed. Noise level in the cab of the truck averaged 81 decibels while actually causes hearing loss. Could have been the badly misaligned driver door. I hope I never need to rent a truck again (from anyone) not just U-Haul
Joel B.Great staff
ROBERT K.Werks staff were great. Assured us the date and time we needed would happen. The trailer we needed was there first thing in the morning. Friendly and professional staff. We highly recommend Werks!
Jay R F.1.Trailer's hitch securing device was not functioning properly (had to use duct tape to keep it from loosening up while on the road in tow). 2.Was given a trailer with ID/Lic. plate that didn't match the contract making it difficult to return at the drop off location
Kevin K.We couldn't figure where to return the key. The place was poorly lit. And, the app wouldn't let me return the truck and had to start over on my work phone. The app needs some serious help
Chad M.I returned the truck after hours. The one thing that irked me about the drop-off was that they charged me $22 for gas for bringing it back "under 1/4 tank". When I picked up the truck in AZ it barely had gas in it. The girl working the counter said it had 1/8 of a tank and to bring it back with 1/4. The 1/8 tank may have been 1/32. I almost didn't make it the 30 miles back to the house. Then when I dropped it off it was right on, MAYBE ever so slightly less than 1/4 tank, like the 1/4 mark may have been barely visible to the right side of the needle, and they dinged me for the "under 1/4 tank" gas. It was so close that one gallon of gas would have easily covered the 1/4, but it was late, I'd been moving all day, and it was so close I thought it would be fine. Instead of letting it go, or at MOST charging me, on the high side, $5 for a gallon they charged $22. Seems their idea of what 1/8 or 1/4 is varies depending on whether they can try to get more money out of the customer.
Steven A.The office staff is excellent, and the mechanics were quick to attach the trailer for me - great team, great work!
James A.Great team here
William L.Rien
GREGG F.