Évaluations des clients Werks Auto & Diesel Repair LLC
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Werks Auto & Diesel Repair LLC
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Bradley C. le
Hard to park trailer due to other businesses but it was easy to drop off
James A. le
JD was very helpful with the rental. Thank you Werk’s Auto.
Damon M. le
Very difficult to find this location, small street signage hidden behind some trees and no "Uhaul" signage on the building. Plow the parking lot where the trailers are stored. I got stuck with my 2WD even though I have snow tires on.
Tony S. le
Returned the uhaul trailer in the evening, after hours.
ross w. le
The staff were very friendly and helpful. I would absolutely rent from this location again :)
Bryanna K. le
The service was exceptional and the employees very nice and friendly.
Marcus S. le
Nothing. Werks is an outstanding establishment
Thomas R. le
Keep up the good service!
ROBERT J. le
For the second rental in a row after a confirming text the day of my pickup about my agreed drop off location it was changed as I was half way through loading a 26 footer. I received a phone call and she said to go to Gypsum not Avon Colorado which is 20 Miles fur5her away. I agreed but asked for exrptram mileage and a gas allowance. She said no gas help but would add mileage. At drop off the clerk said you owe for extra mileage! I eventually spoke to the district manager of Uhaul who waived the exrptra charge. The last time this happened I was told to change my drop off from Avon to Kremling which is 130 mile further away and. At least 1.5 hours over secondary roads...your system does not work at all well if you don n9t kn9wnthe day we f pickup where the drop off will be!
Becky H. le
We had to drive 45 minutes to this secondary location. That was not our first choice. Other than that everything went really great.
Eric P. le
Thank you!
William W. le
Trailer was in poor condition. One tail light out and lots of dents and scratches.
JERRY M. le
Had to take the trailer an extra 25 miles to the West to drop in off. It would seem that you would offer some sort of discount for the inconvenience related to having to drive an extra 50 miles and consume another 1-1/2 hours to deliver your trailer for you. Personnel and locations on both ends were excellent and helpful.
Charlie N. le
When I was checking out my truck the gas was less than was was on my contract. The person gettting the truck ready noted this on my contract and made a change. The contract stated 5/8, it was actually between 3/8 and 1/2. I brought it back at 1/2, more than I was suppose too. Also I was charged a cleaning fee. When I called the drop off location she said my blankets were not folded and there were some small twigs. I cleaned out the back, but did not fold the blankets because I was never told too. I would think I should be told to do that not have to read the small print on a contract. I would have gladly folded the blankets. I should get the gas refunded any sense I was never told to fold blankets I should not be charged the $43 dollars.
Ashlie E. le
We did after hours drop off which is nice.
marth l. le
Nothing-do exactly what you are doong now. Can not thank you enough!!!
Michael K. le
My pick up was scheduled incorrectly. My drop off was scheduled incorrectly. And my emergency contact was listed incorrectly. Nothing was done correctly on Uhauls . The experience couldn’t have been worse.
GREG B. le
The trailer is very unsafe as it does not have a tongue jack. There are no interior lights, so loading/unloading at night is difficult. The interior was clean but the exterior was not.
Steven J. le
Great job Bethany!!
Jasmine M. le
Tires on the trailer were not great as they had some dry cracks. They rental facility was great however. And there is a very fluffy friendly dog there.
Joseph L. le
Very customer oriented. Provided valuable information badly needed for our continued trip over and above the trailer rental. Drop off easy, but concerned UHaul blankets we rented in OFallon, IL and left in trailer were credited as returned. Left note on return paperwork.
TOM B. le
JD and his staff did a great job. Got me in and out
Tom K. le
Very friendly service
Diana C. le
they stayed open late on a Friday night to assist me. This was so helpful as there was a potential storm coming up and we wanted to get it loaded that night and use it - we were able to do just that with their extending themselves. Thanks so much!
Paul H. le
dropped off after hours, but they got it checked in first thing the next morning and sent out confirmation right away.
MAYA B. le
The U-Haul system was down and they were unable to process our payment. Very friendly....
patrick r. le
The Denver location team and the team in Gypsum, Co were outstanding!
Ann V. le
Uhaul changed my location due to inventory. Unfortunately it was 35 more miles away and I had to have soneone else drive me there which incured an additional 70 miles round trip for that help. The truck was dirty out side and inside the cab. The truck drove well. This office was close so I was unable to rate the condition.
Richard R. le
Better corporate communication with customers when a reservation location is changed. Use texting, telephone and specific email messages.
Alanna H. le
I was rerouted to this location which more than doubled my mileage cost. I didn't receive the information until I got to my requested pick up location and then had to hurry the extra 30 minutes to get to the other location before they closed. Added time and money to the rental. They did call but I didn't see the message until after the fact since I went to the pick up straight from work where I don't use my phone at all.
DAVID N. le
No changes needed at this facility
peter r. le
Input processing was excruciatingly slow. Staff was helpful and polite.
joe b. le
Our experience was everything we could hope for. I don't know what you could have done better unless you made the trip for us.