The customer service lady that helped me with truck size for my furniture/box need under-estimated the size of truck. I had to make two loads, wasting my time and the mover guys . A very long day!!
Jodee J.
Customer Reviews for West Coast Self Storage Lake Oswego
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Upon returning there was no one at the storage, and there was a sign on the door that they'll be back at 3pm. Ingot there at 2:30, so that meant a half an hour wait. When an employee returned from his break and a voiced my concerns - he seemed to not care and have he only thing he could say was " okay". That left me flabbergasted as it is a poor attitude and terrible customer service. Firstly - it does not say on the door or website that they are taking half an hour break. Second- there should be more than one employee so lunch break could be covered.
Anrijs H.The moving helped was below average. They dropped broke open one of my containers and spilled my papers down the steps. Plus they were late to the location and had to do some of the lifting myself. Never again with this company.
James C.excellent customer service
Vida A.Very happy with the customer service.
Scott P.The online check in/check out was frustrating and we still had to go into the building to get the keys and return them, defeating the purpose of choosing the contactless option.
Sarah A.Very good experience. The agent was pleasant, knowledgeable, and efficient.
James D.Truck was ready when I arrived and very friendly and professional staff. Drop off was just handing over the keys.
Martin G.The instructions in the contract were different than the instructions at pick up. (use the app vs drop the keys off). The key drop is not clearly marked and wasn't clearly pointed out. The AC in the truck didn't work. This needs to be made known before hand and given a chance to trade vehicles with no extra charge. NOT OKAY.
Stephen Hayden B.Really Like the Ford Vans for 19,99 base rate. Top notch moving vehicles - A reason to go with U-Haul.
Larry B.I have scheduled online with U-Haul to pick up a van from this location when I got there they were surprised because their Van was already rented out. The attendant did not know why U-Haul had sent me to the store because they did not have a van at their location. The attendant tried to be very helpful by calling a U-Haul close by to see if they had a van but for some reason the phone call was not going through. He did his best to try to accommodate me with a van and this situation was not his fault. I asked him what he had available and he had a 10 foot truck that he said was the same price so I took that truck instead. Every time I turned off the truck and tried to restart it the key would not turn and I have to physically jiggle the truck around wiggle the key and work really hard to try to get the key to turn. My last visit with U-Haul on Pacific Highway in Tigard was very good. I was expecting the same smooth service from U-Haul again. This was not the case. I stress that the attendant was not at fault and he was very courteous.
Angela R.The truck was ready to go at the reserved time and Aaron was very helpful. After minimal paperwork I was on my way is less than 5 minutes. The truck was clean and everything worked. Drop off was quick and easy, with no surprise charges. I will definitely rent there again when the need arises.
Jon E.It was very easy and I'll definitely rent again!
Leslie A.great service
Robert F.Service was great. Truck was ready and waiting when i arrived. Zach who helped me was friendly and efficient. Could not ask for anything more.
Leonard S.Zack was extremely helpful.
Joshua M.Great service!
Jeffrey C.Earlier hours on a Saturday. The earliest I was able to make the reservation for was 10am.
Lisa O.Can't think of a thing. Adam & Zach were very helpful.
Karen M.The man at the counter was nice, helpful, friendly, informative, courteous, kind and smiling. Excellent customer service.
Loletta L.the service person on duty this afternoon does an excellent job
David S.The attendant was friendly and helpful.
Dan M.Aliyah answered all of my questions when I called and helped me get a reservation for a truck rental. She was exceptionally kind and professional when I picked it up, and made sure I understood the re-fueling requirements and various insurance options. I even had a question while I was using the truck and she was quick to help me! I dropped it off this morning and was greeted by a gentleman, who was equally as helpful and professional. Overall, great experience! I will definitely rent from this location again.
Kendall A.service was perfect, hassle free and everyone is very helpful at this location.
Jeff W.The associate who assisted me from time of the reservation, through the return process was outstanding.(same person Lihya?). Her professionalism, and courtesy was outstanding. When I picked up the vehicle she was ed engaging and efficient.
Jon P.Just perfect.
Jennifer J.Assistant manager at this location is great - super knowledgeable customer service oriented.
Don F.Great service.
Jeff J.Adam was outstanding helping us!
Michael M.Excellent service. Aaron was friendly and provided a frictionless experience.
Michael K.Awesome service. Thank you.
Kim H.For the second time, they "lost" my confirmation. I am writing to the U-Haul head office with a copy to the Portland Better Business Bureau protesting this unacceptable experience. Your reservations system SUCKS. Your personnel at the Tigard, Oregon location are rude. and negative.
Renne Z.Make sure the vehicle is clean. I had to wash the windows to even see well out of them. Interior cabin was dusty and dirty. Back of the van hadn't been swept. Van was otherwise very comfortable, ran well, and had nice controls (remote key fob was especially useful)
Mark H.Equipment was faulty resulting in a incomplete move!
Steve S.I rented twice from this location over the course of 7 days. The gentleman at this location was very helpful and courteous, making the already stressful process of moving a little less so. Merci.
Brian E.Everything went smoothly.
Eva N.Great staff, excellent service!
HENRY W.Doing a fabulous job! Keep up the good work!
Nancy H.Thanks for the pleasant experience!
Trina M.Your rep was a hero. Give him a raise.
Albert S.I'M not sure there is anything to improve. This was a friendly, convenient, and overall great experience.
Christy W.I needed to move a piece of furniture from my storage unit and my Honda Pilot was not big enough. WCS had a UHaul truck right there on site. It was available, priced right and everything went smoothly. The only thing lacking were some straps to hold the tall furniture from falling over in transit. Thankful that WCS had a few blankets. Other than that, it was perfect! Merci.
Holly M.The person I worked with at West Coast Storage was knowledgeable, professional and helpful.
christine G.Aaron was a big help in recommending things for our move. Will be back next time we move.
Austin H.