The customer service lady that helped me with truck size for my furniture/box need under-estimated the size of truck. I had to make two loads, wasting my time and the mover guys . A very long day!!Jodee J.
Moving Truck Rental in Lake Oswego, OR at West Coast Self Storage Lake Oswego
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Lake Oswego, OR 97035
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Upon returning there was no one at the storage, and there was a sign on the door that they'll be back at 3pm. Ingot there at 2:30, so that meant a half an hour wait. When an employee returned from his break and a voiced my concerns - he seemed to not care and have he only thing he could say was " okay". That left me flabbergasted as it is a poor attitude and terrible customer service. Firstly - it does not say on the door or website that they are taking half an hour break. Second- there should be more than one employee so lunch break could be covered.Anrijs H.
Very happy with the customer service.Scott P.
Very good experience. The agent was pleasant, knowledgeable, and efficient.James D.
I have scheduled online with U-Haul to pick up a van from this location when I got there they were surprised because their Van was already rented out. The attendant did not know why U-Haul had sent me to the store because they did not have a van at their location. The attendant tried to be very helpful by calling a U-Haul close by to see if they had a van but for some reason the phone call was not going through. He did his best to try to accommodate me with a van and this situation was not his fault. I asked him what he had available and he had a 10 foot truck that he said was the same price so I took that truck instead. Every time I turned off the truck and tried to restart it the key would not turn and I have to physically jiggle the truck around wiggle the key and work really hard to try to get the key to turn. My last visit with U-Haul on Pacific Highway in Tigard was very good. I was expecting the same smooth service from U-Haul again. This was not the case. I stress that the attendant was not at fault and he was very courteous.Angela R.
Excellent service. Aaron was friendly and provided a frictionless experience.Michael K.
For the second time, they "lost" my confirmation. I am writing to the U-Haul head office with a copy to the Portland Better Business Bureau protesting this unacceptable experience. Your reservations system SUCKS. Your personnel at the Tigard, Oregon location are rude. and negative.Renne Z.
Make sure the vehicle is clean. I had to wash the windows to even see well out of them. Interior cabin was dusty and dirty. Back of the van hadn't been swept. Van was otherwise very comfortable, ran well, and had nice controls (remote key fob was especially useful)Mark H.
Everything went smoothly.Eva N.
I'M not sure there is anything to improve. This was a friendly, convenient, and overall great experience.Christy W.
I needed to move a piece of furniture from my storage unit and my Honda Pilot was not big enough. WCS had a UHaul truck right there on site. It was available, priced right and everything went smoothly. The only thing lacking were some straps to hold the tall furniture from falling over in transit. Thankful that WCS had a few blankets. Other than that, it was perfect! Thank you.Holly M.
This was excellent customer service. I'd have a hard time suggesting things you could do to improve. I'll use this location again and recommend it to others.
My simply answer is â€œI don't see where it is possible to improve on exceptionalâ€. Such has been my experience at this location with the two rentals I needed within the span of one week. The office staff, and Adam specifically, is professional, courteous, knowledgeable, and personable. These high standards are reflected in the maintenance of the office showroom and the rental equipment. I am happy that this quality of business is located nearby where I can and will again readily engage their moving services as the need arises. â€œRepeat customersâ€ is the lifeblood of any successful business.John R.
Keep up the good customer service.Jinnie K.
Super easy to rent at this location because they have 2 vans, not a whole fleet. Friendly staff and clean easy to drive vehicles. Love the convenience, and the price is great.Patty P.
A 1 service and equipment.Steve H.
the automated pick up took way to long !Ned N.
The whole process was much easier and more pleasant than I expected. Couldn't have gone better.Kathryn W.
Prompt and friendly service!Cynthia B.
It was a perfect experience! Thank you for your kind professionalism.Raymond R.
Great service and great van!Stuart W.
Excellent service, cannot think of anything you can do betterCharles A.
The vehicle I loaned does have transmission problemsAlfredo S.
When returning key after hours, I throw the key through the door. I felt it would have been better if the key return has drop box with scan & receipt facility which is Worry free!!Prabhu M.