Customer Reviews for West Coast Self-Storage of Vancouver
(U-Haul Neighborhood Dealer)

1 025 évaluations

501 SE 164th Ave   Vancouver, WA 98684

(360) 882-0861

Heures d’ouverture

  • Mon-Sat: 10 am–5:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(360) 882-0861

501 SE 164th Ave
Vancouver, WA 98684

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 10 am–5:30 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott T 
Évaluation :
5

Just needed a truck for a short trip. Got the job done quickly without any snags. Gary is awesome.

Paul L 
Évaluation :
3

The truck rental was fine, but I can't recommend others use this location. When I went to fill up the truck, I found it took $35 of gas, when I had only driven about 10 miles. When I asked the UHaul operator upon return, he said I was only supposed to fill the truck back up to where it when when I rented the vehicle. I have to call B.S. on this as this fact was not clearly stated. I basically wasted and extra $25 or so, as every other UHaul rental I have done has called for filling the tank before I return it. The right thing to do is to have UHaul send me the extra $25 I wasted on this refill.

Gary B 
Évaluation :
5

The manager was very helpful and went out of his way to assist me and get me the truck I wanted.

DAWN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy B 
Évaluation :
5

Very helpful staff and attentive to my needs. Will use again in the future.

Vincent M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B 
Évaluation :
4

I returned the truck washed. It was dirty when I picked it up. The office closed at 1800 I was there at 1757. However I was told no, Uhauls had to be back by 1730. It ended up costing more than having everything delivered. When you rent something for a certain amount, you really don't expect to pay 4 times the amount. There shouldn't be a after hours fee when you pay for the day and get it back on the same day. There is something wrong here! For that reason I will NOT recommend Uhaul! Thank you, Alison

Alison N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah A 
Évaluation :
5

I honestly can't think of anything. The customer service was above and beyond!

Teri E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin H 
Évaluation :
5

Dealer is above satisfactory. Equipment was clean and in good condition. Truck was available with no reservations.

Gerald M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W 
Évaluation :
3

Open earlier than 10am to avoid digital check in

Kelly H 
Évaluation :
5

Absolutely nothing. Just keep the excellent services.

ALICE R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcus D 
Évaluation :
5

Friendly and knowledgeable. I would recommend offering specials or discounts

Tamara S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF B 
Évaluation :
5

Even though they didn't give me the accessories I asked for, they resolved quickly and everything turned out very well. the customer service was excellent. The guy at the location is very nice and helpful. Thanks to all.

Lisviana F 
Évaluation :
5

Managers were friendly and quick and made this experience surprisingly helpful.

Perry P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacky V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleksandr K 
Évaluation :
5

Absolutely wonderful ❤️

David B 
Évaluation :
5

Always outstanding service and equipment here at West Coast Self Storage. The people working there are the best which makes the visit an enjoyable experience.

Martin H 
Évaluation :
5

Very nice person helped.

Sherri J 
Évaluation :
5

For the rental locstion? Nothing. They did excellent. Easy and polite service. Made renting the truck a breeze. For U-haul itself? First and foremost: Newer models are a good idea. Sure, the older trucks are probably pretty cheap, making it easier to deal with damage risk. But having a cleaner looking cab with a more modern style would be more comfortable for the drivers. Even just some vinyl wrapping on the dash would make the ride less tense for people not used to driving such large vehicles. Stressful or uncomfortable drivers in an unfamiliar vehicle and unfamiliar environment is probably a recipe for disaster. By making it more comfortable, it becomes less stressful and less likely to have risks. I managed just fine, but some people might not.

William F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian V 
Évaluation :
2

The gentleman who was working there has awful customer service. We were very polite when picking up our van and when I handed him my ID he said "wow you don't look like your ID". Pretty uncalled for. The facility is clean and seems really well organized but that was incredibly poor judgement.

KAYCEE C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry b 
Évaluation :
5

Outstanding, and hassle free service. There are always vehicles available to rent, along with a host of other equipment as well. Very convenient location and super friendly customer service. Easy online vehicle check in is very convenient.

Martin H 
Évaluation :
5

Gary is great. He saw me standing outside the office, struggling on my Mobile phone and he came and help me. Thank you so much for assisting me. Gary made it easy to rent the truck.

Mia M 
Évaluation :
5

Gary was very helpful in getting me all set up to rent the van. Thanks Gary!

Mia M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie S 
Évaluation :
5

Very well ran business...easy and professional. Great job! Thank you...

Daniel S 
Évaluation :
5

Kind service! Thanks

Peter H 
Évaluation :
5

,Gary Johnson, the manager at West Coast Self Storage located at 501 SE 164th Ave in Vancouver, WA has created a real center of excellence for the rental of U-Haul Trucks. His experience and knowledge and incredible customer service is second to none. There is nothing to improve. This is where you want to rent a truck over and over again. Peter

Peter u 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS T 
Évaluation :
5

Delete my account please. By the way, you're submit email button.is broken. What a shocker.

Todd D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy N 
Évaluation :
5

The truck transmission needs to be checked

ERIC B 
Évaluation :
5

Excellent customer service, friendly and very helpful.

Dawn M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leesa K 
Évaluation :
5

The gentleman that was in he’s name is Gary and was very helpful knowledgeable and super friendly thanks for the service.

Jeremiah J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annie H 
Évaluation :
1

The whole experience was a nightmare. The reservation was done online so nothing what they do to help you on the inside. I had to do the photo and driver's license twice. Took over 30 minutes to get our. Plus I got an additional charge of $18 so I don't even know where it came from. No receipt sent.

Kelly R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanna D 
Évaluation :
4

Very good experience

Tim T 
Évaluation :
5

It was a great experience. Thank you

Jason D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connie M 
Évaluation :
5

Easy , quick and great customer service.

Jane A 
Évaluation :
5

Easy peasy.

CHRISTOPHER F 
Évaluation :
2

Got charged for extra gas addition of 55 for 1/8 of gas on top of that they had a wrong time down and asked U-Haul to confirm with me twice.

ALICIA P 
Évaluation :
5

Nothing Sara was great

Elisa S 
Évaluation :
4

I've noticed in general from all locations I rent from that the interior of the trucks are not clean. In many cases food crumbs and spills in the drink holders and muddy floor mats. Otherwise I've been extremely happy with my U-Haul experiences. This location is very convenient and the staff is friendly and helpful.

Roderick M 
Évaluation :
1

Sold insurance that didn't cover any of the damages incurred.

Thomas W 
Évaluation :
5

Very professional, courteous and efficient! This location and staff rocks!

Kris M 
Évaluation :
5

Very helpful and friendly. Everything was as stated and the truck was new and very nice. Easy to reserve and rent! Merci.

Marla B 
Évaluation :
5

Nothing you are great!

Randy J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yikdem d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYDNEY Z 
Évaluation :
3

I was charged for the safe trip which I declined online. I believe it was erroneously added by the location staff and I didn't catch the mistake until after. I am unhappy that I was charged nearly $30 for something I intentionally declined.

Shaunie M 
Évaluation :
5

Team there is always helpful and great to work with. Been going here for years now and always recommend this location to others. Keep up the good work.

Micheal P 
Évaluation :
5

Everything went well

Kenneth G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando G 
Évaluation :
5

Keep it up! I never drove a small U-Haul truck before (single mom here) but the manager was very kind to explain how that works. It's my 2nd move in 2 months, so it's very stressful, but U-Haul made it more efficient and easy for me. Merci.

Mihaela D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester S 
Évaluation :
5

Super convenent location. The owner/manager was super friendly and easy to deal with. Cheers, Kisar Dhillon

Kisar D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayna M 
Évaluation :
5

Pierre was a great help! I have had several interactions with Pierre, and he is always polite and helpful.

Mark N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DUSTIN B 
Évaluation :
3

Have the vehicle in a place that is easy to access and pull away. I was under the impression when I rented it that I would not have to check in with a person. When I arrived I had to spend time checking the vehicle out with Pierre. He is a nice guy. Yet I still just wanted to get in the vehicle and get my project done.

John P 
Évaluation :
3

Someone had spilled a drink on the horn section of the steering wheel. When returning the truck I was told to park in one of the spots by the gate but had no room to park without damage occurring to the rental and van that was parked there. So had to park accross the street.

Anthony L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L 
Évaluation :
5

The guys were awesome and very helpful!

Catherine C 
Évaluation :
5

Excellent experience again. I will be renting often and this will always be my go-to!

KRISTEN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quynh N 
Évaluation :
5

Friendly, professional. Really, a perfect interaction. Will rent again soon.

Kristen C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE R 
Évaluation :
1

The guy working - Gary, was extremely rude and told us he won't accept our turn in and he doesn't do one ways even though we picked up from the location the day before and the drop off was the same location. The door was locked, during business ours 3:30/4 pm. He was displeased because his staff was not supposed to accept our truck (pick up day) and instead of being professional and communicating with his staff, he took it out on us.

Dallas L 
Évaluation :
5

Gary is great! Would totally recommend this place. Rented.a truck and storage!

Gustavo T 
Évaluation :
5

Merci.

Cyril A 
Évaluation :
5

Awesome location. Super helpful when reserving a vehicle. We will definitely spread the word.

jessica a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen D 
Non les évaluations ont été soumises pour cet établissement.

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