Customer Reviews for West Coast Self-Storage of Vancouver
(Concessionnaire U-Haul dans le voisinage)

906 évaluations

501 SE 164th Ave   Vancouver, WA 98684

(360) 882-0861

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h30 pm
  • Dim : 10h am à 4h30 pm

Services dans cet établissement :

Pour nous contacter

(360) 882-0861

501 SE 164th Ave
Vancouver, WA 98684

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h30 pm
  • Dim : 10h am à 4h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance S. 
Évaluation :
5

Chris was pleasant and gave me good customer service. He talked me into paying $10 for peace of mind insurance;however, he did not overcharge us for the truck.

SHERREE M. 
Évaluation :
1

THE WORST UHAUL EXPERIENCE OF MY LIFE!!!!! They gave me a truck that had problems, I only drove it for 5 miles and the truck kept stalling and turned off on me. The check engine light came on. I felt so unsafe and anxious to drive it and I didn't even get to finish my move. I called to let them know what was going on and they didn't apologize or offer any accommodations!!!! When I returned the truck they said it's not their problem and to call U-haul because it's not "their trucks". They just rent it through them!!! They don't even deserve 1 star. I was charged $300 for a broken truck and one and a half day use.

Teresa N. 
Évaluation :
5

Fast and good customer service and reliable information.

Tungsan T. 
Évaluation :
5

Chris was wonderful! Thank you for making this a super smooth and easy rental.

Samantha D. 
Évaluation :
5

Excellent customer service.

Joseph Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKOTTA S. 
Évaluation :
5

Chris was great to work with. Helped me out on extremely short notice. 10/10. Merci.

WILLIAM K. 
Évaluation :
5

Nothing to improve everything was perfect

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

I was very happy with the service, location and most of all the staff very professional. Merci.

Luisa R. 
Évaluation :
5

Chris was great. Very helpful, friendly and did an awesome job. Super quick and easy too. Highly recommend this location. Thanks Chris!

Rob V. 
Évaluation :
5

Chris was very friendly and helpful. This move project went very smoothly and both locations were a great help. Very reasonable on price also. I will be moving across the state in the next month or two and will certainly use U Haul again.

Diane G. 
Évaluation :
4

Catered to tight schedule needs. Very successful transfer. Estimate of vehicle mpg performance would help with budget forecast. Van nuances took some time to acquaint.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMI G. 
Évaluation :
5

The pickup was available at the appointed time. It was clean and it ran well. The staff answered all my questions and was available when I needed some help. I'd recommend this location for anyone needed to rent moving equipment.

Leon F. 
Évaluation :
5

Good customer service, happy with the price

Ezekiel A. 
Évaluation :
5

Clean mirrors before rental

Chad N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan Y. 
Évaluation :
5

Always a friendly and efficient service!!

JUAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD L. 
Évaluation :
5

Awesome, fast, and friendly! Thank you

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
5

Easy in and out

DAVID I. 
Évaluation :
5

Let the customer know where the lights are for the back of the truck.

Chris R. 
Évaluation :
5

Great service... Great vehicles.... Great people...

WARREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF H. 
Évaluation :
5

Customer Service at this location was outstanding from the first phone call after I reserved a truck online. Definitely use them again for all my moving needs.

KATHY M. 
Évaluation :
5

Megan was great I love this place

GARY ERNEST J. 
Évaluation :
2

Make sure all paid equipment is in moving truck We paid for a dolly and it was not inside the truck and we did online check in due to office being closed

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
4

friendly and fast service.

Lien N. 
Évaluation :
4

Fast service and friendly staff.

TAM V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Everything was great with the exception of being able to pump gas into the truck. Something is wrong and needs to be fixed on the truck. Overall great service!!

GARY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMAN S. 
Évaluation :
4

Be very clear in explaining the return process by adding the instructions to the paperwork. The web link from the QR code did not work, and I did not see the full instructions until I arrived home and dropped the key onto the door slot. Had I not proactively taken photos of the truck and dash at the gas station before returning, I would not have been able to fully complete the return process on the web site.

David B. 
Évaluation :
5

The online experience leaves a lot to be desired. The last secured section of the account setup doesn't appear to be compatible with Safari, so I had to start over again on my iPhone. Getting the logins/passwords to sync was difficult. The Express Check-in needs to be completed BEFORE you get onsite. That should be communicated clearly. The rig was great and the check out was OK, however the code for the lockbox disappeared on my phone. Fortunately there was someone at the desk.

Scott M. 
Évaluation :
5

The truck was ready when scheduled, minimal paperwork, I was on the road within 10 minutes of my arrival. Can't improve much on that.

Michael S. 
Évaluation :
5

Merci.

EVAN SAMUEL W. 
Évaluation :
5

I'm not sure if the guys name but he was so nice and understanding give that man a raise and promotion he was amazing!

EVAN SAMUEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin G. 
Évaluation :
5

All good!

THOMAS M. 
Évaluation :
5

Rien

MARTY S. 
Évaluation :
4

Some one smoked in truck. Residue came through heater vents. App did not work to return truck tried 10 minutes to upload pictures to app, it would not work. Had to go to website to close out rental.

Timothy G. 
Évaluation :
2

I rented a pickup truck, and it had a known problem, but the attendant rented the truck anyway. You can't fill the gas tank, and gas spills out everywhere. Previous complaints of the same problem, yet no repair was done. Inside of windshield was so dirty, it was a blinding Hazzard at night. Also, the truck idled rough like it had an ignition coil out. I got the feeling that fleet maintenance is non existent. Gave me pause ever renting here again (UHaul or this location).

WILLIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY F. 
Évaluation :
4

The online platform versus actually booking was 50 % more expensive and I drove less miles than estimated online.

WHITNEY W. 
Évaluation :
5

Can't improve on something this good!! Keep up the excellent work!!..

Fred B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
3

The gas filler on the rented truck had a technical problem that resulted in not being able to put fuel in the truck properly. Filling it with fuel was very slow and frustrating; the filler kept popping and fuel was spilling a lot on the ground. It took me 15 minutes to put in 3 gallons of fuel resulting in frustrated people waiting in line behind me.

Shaker M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH L. 
Évaluation :
4

The truck was very hard to refuel. At the gas station the pump kept clicking off. Should have that looked at.

Janelle A. 
Évaluation :
5

Really professional

JHONNY M. 
Évaluation :
5

Great workers, clean, fast, professional.

JOSEPH Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY F. 
Évaluation :
5

Gary was extremely helpful and personable. The electronic Return Truck process could be improved though.

TYSON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula K. 
Évaluation :
1

Don't use Uhaul.

Dalton R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Not much

michael M. 
Évaluation :
5

I was a late for picking up the truck but the gentleman helped me with the check as I had no clue how to do self pick up...so Thank you!

Tenzin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Notified the attendant that the gas would not fill, was then told they didn't have a problem with it and if I didn't fill it I will be charged. The attendant could have been more concerned other than saying what they said. Customer service is not the easiest job but having a little bit of compassion goes a long way.

CRAIG V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
2

Lacking of customer service. It was like she didn't want to be at work.

Travis L. 
Évaluation :
1

Your customer service girl was unfriendly and rude. She has zero customer service etiquette. The truck smelled like a wet dog.

DEAN G. 
Évaluation :
5

Gary ,the man behind the desk was very help ful and friendly. He helped me sign in and explained the process, and pick out the truck I needed . The thing I would like to say is you could try to send my bill out as fast as you send this review request.

RONALD V. 
Évaluation :
5

Gary is very knowledgeable and very helpful.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
3

The entire return process took over 45 minutes. The app would not accept the picture I kept trying to take of the Odometer and Gas Gague. Sat on hold for over 20 minutes and never got a live person. Tried to chat but was told there was a completely different phone number to call.. Sat on hold with that number. Tried multiples times to take picture,, tried my son taking picture and tried different phones. I will absolutely never use the 24/7 way of renting again.

Derek G. 
Évaluation :
5

Excellent Customer Service.

JOSEPH M. 
Évaluation :
5

Gary was GREAT! He was so much help & the facility was excellent. The truck was great too. No complaintsâ€" only praises & gratitude! We plan to use them again.

JO G. 
Évaluation :
1

This review is not targeted at West Coast Uhaul, but at Uhaul itself. The online app is an absolute joke. It takes 30 minutes to work through it and is outrageous in the information it requires. If you have an account and rent often the app should self populate with the information on file. Your "after hours" pickup and return process is horrible...no stars at all. BTW, this review is not targeted at West Coast Uhaul, but at Uhaul itself.

KARL D. 
Évaluation :
5

I scheduled a truck and the next day I got a call saying it wasn't available at that location and I had to pick up at another location further away. It would have been nice to not have to pay for the additional miles since it was U-Haul's error but staff said they wouldn't/couldn't credit the miles.

COLLEEN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITALIY B. 
Évaluation :
5

The mobile pick up was awful for me. I got so flustered that I ended up leaving and not taking the truck. I received a call from the gentleman at the storage place. He asked if I still needed the truck. I told him I did but I was struggling with the online/ mobile pick up. He told me to come on in and he would help me. The gentleman who worked in the office at West Coast Self-Storage of Vancouver was amazing! He was so helpful and friendly. I will also try to pick up a U-Haul from this location, based on the customer service I recieved from him.

Heather K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph O. 
Évaluation :
5

West Coast Self Storage on 164th Ave is a very secure and well organized place to store your belongings. The manager Gary Johnson is very helpful and he runs a tight ship. This is a top notch business.

JEFF B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN T. 
Évaluation :
5

The guy who helped me was great I think his name might've been Chet.

PATRICK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH S. 
Non les évaluations ont été soumises pour cet établissement.

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